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Assurant Solutions review: Renters insurance

S
Author of the review
10:10 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Subject: Complaint Regarding Renters Insurance Policy Visibility and Account Access

03/18/2026

To Whom It May Concern,

I am writing to formally raise a complaint regarding my renters insurance policy purchased through GEICO and underwritten by Assurant.

I purchased a renters insurance policy on March 12, 2026, and my bank account was charged $29 for the premium. I have also received an email confirmation along with my policy number (REN [protected]) and coverage details, confirming that the policy is active from 03/12/2026 to 03/12/2027.

However, I am facing the following issues:

- My policy does not appear in my GEICO account or mobile app
- GEICO representatives have stated that they are unable to locate my policy
- I have experienced difficulty reaching appropriate support to resolve this issue

This situation is concerning, as I need to ensure that my policy is properly active, accessible, and linked to my account for future reference and any potential claims.

I kindly request the following actions:
1. Confirmation that my policy is fully active and valid
2. Assistance in linking or making my policy visible in my GEICO account

Please treat this as a formal complaint and respond at your earliest convenience.

Below are my details for reference:
Name: Shakila D Gamage
Address: 252B Lake Ave, Staten Island, NY 10303
Policy Number: REN [protected]

You may contact me at:
[protected]@yahoo.com

I appreciate your prompt attention to this matter and look forward to your response.

Sincerely,
Shakila D T Gamage

Confidential Information Hidden: This section contains confidential information visible to verified Assurant Solutions representatives only. If you are affiliated with Assurant Solutions, please claim your business to access these details.

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  1. Assurant Solutions Contacts

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    Mar 19, 2026
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