Assurance Wireless
reviews and complaints

My cellphone number is: [protected]. My name is Rev. Denise Cassella. Thankfully, you can reach me on my home phone at: [protected]. However, the whole idea is to have a "Lifeline" so that I can be reached, etc., 24/7.

I have called numerous times to Customer service since November 2021. It's VERY FRUSTRATING, to say the least... Update: I Finally got my updated cellphone: Motorola Moto g in January. I transfered my old phone over to this new cell, back in January 2022. Everything works, emails, apps, texts, internet, can make a call out, however, CANNOT RECEIVE A TELEPHONE CALL IN!

I spent 2 hours resetting with customer service to no avail. I was promised a telephone call and assured that my phone would be working: "no worries". STILL NO CALLS RECEIVED! I spent another hour on hold to get hung up on when I ask for a supervisor! I spent 2 more hours with a supervisor who called me back once, made me go through everything and we did a factory reset; STILL NO PHONE CALLS CAN BE RECEIVED! I was promised a telephone call to get my cellphone working and was assured, "no worries!" Guess what? She never called back! And, guess what? She PROMISED she would call back! What a joke... Isn't this supposed to be a "LIFELINE"? I am an Emergency contact should my family need me in an Emergency, however, I CANNOT BE REACHED!

I AM REPORTING THIS TO MY STATE GOVERNMENT WHO PROVIDES THIS MONEY TO ASSURANCE WIRELESS and to my Attorney General, William Tong for breach of contract.

Hello,

I am filing a complaint about my service with Assurance wireless. My cell phone is having issues with connecting to the network and it takes a long time to charge. I called customer service on Monday and I was told that I have to complete the life line application in which I done that months ago. I would like to have a replacement phone sent to me as soon as possible.

I am not happy at all with all the years I have been with them.Nobody answers my phone call to help me at all.If I receive a positive response then I will look elsewhere.

I've had a phone with Assurance Wireless for about a year now AND IT SUCKS. The only "compatible" phones are the phones on their website which are the crappiest phones on the planet, which no one's ever heard of. Not to mention, none of the customer service members are American and do not speak or understand proper English and there's a mutual lack of understanding between me and them and they NEVER solve my problems. Every time I have to talk to them I want to throw myself off of a frickin cliff to end it all and stop the major headache I get talking to the brick heads. How did they even get a government agency with the crappy service they have? Never try Assurance Wireless. It's the best thing ever that they're discontinuing their lifeline. Good Riddance!

I’m been trying to apply for a phone with assure wireless they keep trying to have me create the same application I was Verified through the National Lifeline number

I have lifeline service and this has been verified. Thought I lost my assurance wireless phone, so deactivated same. Found phone — re-activated and was switched to a paid service. Have spent hours and hours attempting to fix problem and move phone back to lifeline. Unfortunately the "not too bright" reps give me the run around and do nothing to help fix the problem. Where to go from here? I am an 89 year old disabled veteran who needs lifeline. Thank you my phone number is [protected] my email address is [protected]@yahoo.com. Borrowed contact phone [protected] do you have a bright person who can fix this disgusting state of affairs?

On February 16 I spent two hours calling Assurance wireless to secure help with my account. Each time I called I was routed to T-Mobile, my carrier, to resolve the issue. T-Mobile, on two separate ocassions indicated it could not find the number, interesting since I was calling from that number. After two hours I did an internet check for alternative means of contacting the company. There is no email or text nor a dedicated line for customer service. Truly the worst company I have ever dealt with.

Descrimation complaint have asked and requested a DVD on how to use this phone for the last 10 years and still no help your indangering my life by not providing me with the help I need in a medical crisis. due to my handicap my hands eyes and brain suffered tremendous and I'm still spending all these hours on phone trying to make complaints I would appreciate someone contact me at [protected] my name is Ronald stallings

Numerous time I made to activate cell phone device I received which I have requesteds to replace broken cell phone - each conversation turned nuisance and frustration which few incident i just hang up for same stupid hopeless effort to activate sent cell phone -

Data too slow cannot watch v idro I try to download it o n lyrics for it to stop and all time wasted and data lost ongoing problem

Also I am disabled senior my social worker wants me to send recertification from their website, I told them I can't because I have terrible service with the phone in my area. It worked before but now it's horrible, t-mobile works here you have t-mobile on assurance but I get the band end of the service.

Please help this is my only contact here

, no antenna TV no nothinthanks

Stephen Cavener

[protected]

Hello there,

I am writing a complaint about Assurance Wireless. I applied for the service and was expecting to receive my device, and have not received it. It has now been over a month (a month and a week to be exact). I called customer service to speak to not one but 8 different representatives who have been giving me different information. I called several times about my account and the device. Even the supervisor did not try to resolve the issue and I was hung up on. The representatives were not helpful and dismissive of my issues and concerns.

01/26/2021

I placed a call for a replacement phone due to damage. Today is 02/10/2022 and I don't have a phone. My account was charged on 01/26/2021 but have yet to receive. I have called the company twice and the only response I received is that it has shipped. I have emailed 4x with no response. Happy to show you the proof. I want my phone tonight, figure out a way to get it to me. I don't care about how much it may cost you! I need a job and you are preventing from that happening. I will contact Jessie Jones from Kiro TV and show all the documented emails and phone calls I have sent

I signed up for assurance wireless and was approved.Ok my Neighbor has assurance wireless and all I keep hearing is mine is on back order but all my neighbors keep getting their phone why do I keep being put on the back order ? And I still haven’t received my phone because another email says I’m on a back order .But yet my neighbor had gotten her phone .I think you people are Lying to me

Hello,

I am having a problem connecting to any network on any T Mobile network. I can sometimes get it to connect outside but it still drops. I was wondering if there's a problem with the phone being locked. I also would like a phone that works.

02/06/2022

The SIM card ICC ID is: 8901240267710734068F

Phone Number [protected]

Mark Dynes

I reported my phone Dec 13, 2021not working, I was told I needed a new phone and they told me I would receive a new phone from 7 to 28 days. It now is 42 days and I still can not get a straight answer as to when can I get my replacement phone.

I received a letter stating Assurance was switching carriers in October, 2021. I immediately called Assurance, as the letter instructed. I was told a SIM card would be sent shortly. I called four additional times to state that the SIM card was not received and that the phone is defective. It does not turn on, even when fully charged; the volume is not functioning, and it's very hard to hear; and the display touchscreen doesn't respond. I was told a replacement phone would be sent. It was not. I called a fifth time and was told a new phone would be sent to me. It was not. After receiving a SIM card last week for a phone that is not working, I called Assurance again. I was promised a replacement phone would be immediately shipped. The next day, I received an email stating that my phone is on backorder. I then called Assurance AGAIN. After seven calls, and being transferred countless times-the manager did not understand that the SIM card I received, (which took four months, ) does not help, when used with a broken phone. The conversation went around in circles, and I ended up hanging up. I'm unable to use the broken phone, nor the SIM card.

My name is pakiza irum. I am eligible for phone..I called assurance wireless customer service they said we would deliver phon on you address. After one month I called again about the status of phone they said someone used your phone.i said please block the phone and cancel my account ..but still other person used the phon on my name and social..please block phone and cancel account .

My number is [protected]... I'm highly upset, I can make calls, send & receive texts messages, but if you call my phone, it'll say my phone is out of service, but I can call out, makes no sense, the representatives with assurance wireless is rude, will hang up on you, will give wrong information, they have ZERO KNOWLEDGE of cellphones. They lied & said I would be getting another phone, this has been going on since December of 2021, I still haven't got my phone, they lied & said that I said my phone was wet (not true) then one representative lied & said I said my phone has a cracked screen (not true) someone went in & changed my secret question & changed my 6 digits pin, this was all done from the inside, because nobody has access to my pin, it's just my husband & I live together & he doesn't know my information with assurance wireless. So the representatives did this nasty scam. Why would they go in, change my security info, customer care needs to be taken away from them & place with people that are better representatives, more like bringing the jobs back to the USA. They are very rude & nasty when you call, not helping & doesn't resolve nothing. They lie & said it's a outage, no way we can have a outage since last year, that's sounds retarded. The last representative said she was switching my phone to another tower, to use my phone in 1 hour, it still doesn't work, but I don't believe she did, because I told her over 10 times to switch the tower & she kept talking around it like she didn't want to. I didn't even get a signal notification showing me she changed anything, the bars on the phone would been showing on the top of my scene. I see it's time to carry my service somewhere else. Port my number to another carrier. You people are heartless.

Hello, my name is Latonya M. Finley, and my # is [protected]. My addresses is 5516 Sussex Ave. Shreveport, LA 71108.
I contacted you regarding a problem with my Phone. My port was no longer working so I called and reported this on Tuesday January 3, 2022 I was told that you would send me out a replacement phone in 24-48 hours. Well I never received the phone. And today is January 16, 2022.. I really need my phone.
I used a wireless charger to try and use my phone because I am missing important messages and phone calls. But once I got it charged up and tried to use it my phone was locked. The message I got said that my PIN number was no longer valid. So I tried the forgotten password feature and enter the answer to question? what was my favorite city? and I enter my city but a message said to try again later. I don't understand what is going on. Are you trying to drop my service. This has been the worst service I got since you changed service from assurance to T- mobile. It should not be this much trouble to keep my phone in service. If you don't want to service me, that's fine. I will pay to have the phon repaired with my own money if you don't want to send me a replacement. Just don't pretend like you are such a great company that offer such good service because you don't. Why would I want to invite anyone to join your service. You have not treated me right. Can you please let me know if you are going to send me another phone or unlock my phone, or will I have to get my port repaired out of my own money, I need my phone. Please respond.