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Aspen Dental Customer Service Phone, Email, Contacts

Aspen Dental
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1.5 1644 Reviews

Aspen Dental Complaints Summary

210 Resolved
1416 Unresolved
Our verdict: With Aspen Dental's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Aspen Dental reviews & complaints 1644

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2:22 pm EDT
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Aspen Dental Billing practices

I already had dental insurance through blue cross blue shield before being seen at aspen dental and those cards were presented to them before being seen. From the start ashley hardison and brenda who was the office manager were told to submit all claims to blue cross blue shield dental. Any other outstanding balances were to be submitted to dental first. Without my knowledge they submitted it all to dental first. The only way I found this out was by contacting dental first nearly 2 months ago as well as blue cross blue shield. Blue cross blue shield dental also testified that aspen dental never submitted any claims to them. I called aspen dental today to follow up on the claims being submitted to blue cross blue shield dental. Ashley claimed that brenda the office manager never followed through with the submission and that she'd have to walk their new office manager brandon through it. And that it would take another up to 2 months. Ashley asked me to email copies of my blue cross blue shield dental cards to her again today. At this point aspen dental has stalled submitting claims to my dental insurance, who knows how much I overpaid dental first up to this point. A copy of this email will be submitted to the oklahoma dental association. Sincerely, michael hoover

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Reviewed
, US
Apr 21, 2023 2:10 pm EDT

Aspen gave me an estimate amount of $705.80 for SRP cleaning. I was like, I never paid for deep cleaning before so I contacted Delta Dental. I was informed I could get a second opinion from other dentist and I did. The new dentist charged me for $115.00. That's much better than Aspen's estimated amount of $705.80. I will never go back to ASPEN anymore. They will rip you off.

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anynomous12
, US
Sep 06, 2019 11:09 am EDT

Aspen dental will look at your credit scour & charge you as much as they can . The dentures might fit good at first and be comfortable but as soon as they put the stuff into them about six or so weaks later, they are hard and uncomfortable & they will not refund your money like they say they will so your stuck with a huge bill & terrible dentures. They talked me into pulling 19 teeth saying they where all going to fall out any way. What a lie and the biggest regret of my life. I found a place that made a new set for free and they are beautiful and look real but I still miss my real ones. DON'T GO TO ASPEN THEY ARE CROOKS.

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11:33 am EDT

Aspen Dental Fraudulent billing

I went in to Aspen Dental in Mar 2019 where I was charged thousands of dollars of uncovered charges and charges to a third party credit card for services that I had not even had done yet. After speaking to my insurance company I should have never been charged any charges until services were rendered. I was first charged 3000 dollars and when I got the insurance company involved they only deducted 1400 from that amount. I can not get these charges off and my insurance company says it looks like they racked up other charges of stuff I wasn't even aware of that I received. On that day I only went in to get a tooth pulled and one fixed and end up having both pulled but still were covered. With these people you get the run around. My insurance company contacted Aspen and Genesis on my behalf and still we have not saw any results..I need these charges taken away none of the services I discussed with Aspen has been done but my credit is being affected and interest is being added as well and I still have not had the services done discussed.

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Predatory Loan?
, US
Aug 14, 2019 8:08 pm EDT

I have the same problem with my local Aspen Dental office. They financed $2600.00 through Genesis and then paid themselves off right at that moment, which activated my loan. Now I have a $145.00 a month payment for services I never received.
Every time I try to call the office during business hours, I get the after hours answering service. It says to leave a message after the beep, but the recording just plays over and over.

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1:33 pm EDT

Aspen Dental My new dentures

I got dentures 18 months ago and went back to the office multiple times to get them refitted and doctor refused to listen to me. Even my kids say I look funny, my top teeth are fine, but my bottom set of teeth are to tall for me. I paid several thousand and I can't use my bottom teeth. VERY DISSATISFIED AND ANGRY. They tell me that the dentures fit fine and I absolutely can not wear the bottom because they hurt my gums. The teeth are about 1/4 inch to long both on the top and bottom. The doctor at this location doesn't care about patient input. She has the I am right and you are wrong attitude, and she is not willing to change or fix my dentures despite the commercials that talk about customer satisfaction. That is BS Aspen Dental doesn't give a crap about your satisfaction but only about getting their money and sending you on your way. Extremely bad customer service and they seem to think they are above reproach, and are untouchable. Something needs to be done about this company's attitude and customer satisfaction. I would never ever recommend this place to anyone.

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Update by Steve Abrams
Aug 04, 2019 1:39 pm EDT

This complaint is about my wife’s dentures and not mine.

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8:22 pm EDT
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Aspen Dental Office manager, customer y

My child needed wisdom teeth out. I ask about there oral surgeon and my out of pocket cost. The office manager could not give me the information I needed. I asked many times since I was at office each week for 5 weeks . The last strw was when she sent the from des k girl in with a paper that said the cost was 2800.00. she did not get the information from insurance company to lower my cost. I was done and chose to go to another surgen in net work. She would not give me a specialist referral form . I asked many times . It took me finally to the regional manager who got me my referral. The office manager name is Diana. The regional Sarah.

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3:46 pm EDT

Aspen Dental Charged me for sedation I didn’t have

I went to ASPEN DENTAL in Olean, NY to get my broken teeth removed and have dentures made. I am terrified of the dentist to begin with, so being told I would be sedated for the procedure was a small comfort. I process most Novacaine really fast, which makes dental work a nightmare. They looked over my medical info sheet, and said there would be no problem.
On the day of the appointment, Dr. Tinh came into the room, look everything over, said he wouldn't sedate me, gave me a shot of Valium and 3 shots of Novacaine and started pulling the teeth. I FELT EVERYTHING after the first tooth. The Dr. just kept angrily telling me to relax and let him get done. So-no sedation-but they charged me for it... 1 year later, I am still waiting on a check for $455 for sedation I never got. So not happy with them. Let's see what the Corporate Office have to say next week...

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1:28 pm EDT
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Aspen Dental Charges

Your commercial says if you don't have dental insurance your X-rays and consultation is free. They are sending me to collections for 221 dollars. I don't have insurance and I'm a Vietnam Vet and 66 years of age and disabled. I'm on a fixed income and don't have any money to pay this. I thought Humana was going to pay this but I found out I don't have coverage so why am I being charged? I got stage four lymphoma in 2016 and am a three year survivor as of this past Father's Day. I went through chemo and stem cell replacement and my teeth are rotting out. I only have two teeth on the bottom and only five on the top. The chemo has ruined my teeth. I can barely eat anything now and I'm devastated and very sad and emotionally distraught. Can you please not send me to collections, as per your commercial it's no charge without insurance. I don't have the money to get new teeth and I'm at a loss of what to do here. My life fell apart when I got cancer and lost my home of ten years and now rent. I get 1380 dollars a month and by the time I pay rent and utilities and food and insurance and phone there's nothing left. I barely survive financially and can't afford to pay this. Please have a heart

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6:09 am EDT
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Aspen Dental Accessibility to dental services

Ms. Cadetric V. Walker, DATE OF BIRTH : 04/07/1969, SOC.-SEC-NO. : [protected], ADDRESS : 1635 Circlewood Drive, B'ham, AL 35214, TELEPHONE NO. : [protected]. I was referred to Aspen Dental by Family/Friends (* All Are Disabled ) because of Free X-Rays and other Advanced Technology in Dental Treatments Etc. My first visit I received the normal/routine examination : Examination, X-Rays and a Evaluation by a Surgeon because of Broken/Decayed Teeth which the Surgeon stated it wasn't necessary, he could extract my teeth without doing Oral Surgery. I then was sent to the Billing Department in which the Office Manager, Amanda Martin and her Assistant Attempted to ILLEGALY FINANCE My Dental Services through carecredit.com which was Denied because of My Permanent Disability for 17 Years/Source Of Income Being Social Security Disability. They then Attempted to Extort Large Monthly Payments Out Of Me Which I Could In No Way Manage But I Left That Morning In Pain, Bleeding Gums And Severe Infection Which I Did Receive A Prescription For Some Antibiotic Cream. I Left and Called Family/Friends Who Referred Me And They All Stated My Insurance Did Cover Dental Treatment From Aspen Dental Because We All Have The Same Coverage. I Then Contacted My Insurance Company Who Where Angered By The REFUSAL Of TREATMENT And They Mailed Me A Complete Summary Of Everything Aspen Dental Billed Them For In Which United Healthcare Medicare Dual Complete Covered 100 % Including A Complete Set Of Dentures. I Contacted Aspen Dental Again On 07-31-2019 And Attempted To Schedule Another Appointment And Informed Them Of My Insurance Coverage But The Office Manager LIED Stating I Had To Pay The Cost Of Anesthesia For The Surgery The Day Of My Appointment Or Else I Couldn't Be Seen (*All Communication Was Recorded ) Which Was Submitted To The Better Business Bureau HIPPA Complaint Department, My Insurance Company, My Civil Rights Attorneys, Disability Advocates And Media Contacts Nationwide To CEASE/STOP These Hidden Acts Of Discrimination From Prevailing Any Longer !

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11:58 pm EDT
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Aspen Dental Billing and service

Took my wife here to get work, ran my insurance and told me one price, had her apply for credit with them, then billed double what they quoted and now asking for 3700 on top of what my ins already paid, bunch of frauds . Billing Dept told us they are new and won't even fix the issues that are on my account just make excuses about Delta dental taking time

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4:09 pm EDT

Aspen Dental Services

Yes my name is Samantha Dorsey, I had made an appointment with aspen dental in Jeff city. I had very bad infection and I also had a wisdom tooth pass my bone line, so they had to cut the tooth in half. So my surgery appointment for that was 7-9-19. 7-13-19 they had called me and told me that I needed to reschedule my appointment because the doctor was gone. Between 7-13/7-24-19 I had two different times to been seen with still a lot of pain. 7-24-19 they had called me and told me that the doctor was gone and I had to reschedule my appointment, well at that time I just told them to cancel everything at once. I needed to be seen and still do need to be seen I have a big bump on the side of my right side the whole inside is swelled.

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6:07 pm EDT
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Aspen Dental Service

I made an appt over the phone today with a very pleasant lady. She got me right in and said you will not leave our office in pain. I went for my appt 30 mins early bc I was just ready for some relief. I go in and they take 19 xrays which hurt like crazy bc I was already in pain and swollen gums. After we talked about my treatment, I asked was there something I could get to relieve the pain. The answer was we usually do not give out pain meds. I can't take ibuprofen and that's all they could offer. I have other health issues that keep me from taking ibuprofen. All and all I have been in pain for 3 days, no food, not much to drink and I wasted my time going here and could not even get an antibiotic. I forgot they want me to spend $4000 with them. I do not think so!

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2:05 pm EDT

Aspen Dental Unethical behavior

Approximately in April/May 2019 I went into the Brunswick, GA office to request that my dental records as well as my families dental records be forwarded to another dental office. As soon as I walked in the door and told the receptionist what I was looking to do, she immediately said "Ok, no problem" and handed me a clipboard with a bunch of authorization forms to fill out and sign. I asked her if I could also submit one for my husband or was I only able to submit for myself and my minor children. She said "No, its fine, you can do it for the whole family". (I did find that a little strange because I assumed I would not be able to sign for another adult but I wasn't sure so I did it for all of us) I filled out and signed all of the authorizations and returned them to the receptionist.

At that time she told me that she would submit them and my records would be forwarded via email to some other main records office. I assumed all was taken care of until I had my appt with my new dentist around 2 months later and was told that the records were never sent. I was also informed by the staff that they have had multiple Aspen patients who have experienced the same thing. Aspen either does not send the records at all or demand payment for the records after the fact.

I called Aspen to check on my records and was told by a woman on the phone that my request had been submitted by her the day I filled out the forms and that it goes to a main office somewhere and they send the records from there and that it usually takes 24 hours from time she submits them for them to receive it. I was never told anything about being charged or there being any fees for my records, at time of request or since that time.

These records are all digital so there is no reason for a charge for "copies" of any records. They can simply be e-mailed to the new dentists office. I believe this location is losing many patients for various reasons and because of that they are avoiding sending patients records to new dentists or looking to capitalize by charging for records of services that they have already been paid for by the insurance company. These are my personal records and they are all electronic and so easily forwarded with a click of a mouse or a keyboard, this should not "cost" anything for them to send.

I have a feeling that maybe this location is not wanting to report the loss of patients so that corporate is not aware that something is going very wrong at this location. I see post after post (on this site and on social media) of previous patients complaining about overcharges, denial or manipulation of sending records.
An investigation is desperately needed at this location.

I request that my records, and my families records, be sent to my new dentist and I do not expect to have to pay for them.

Thank you for your help in this matter.

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1:22 pm EDT

Aspen Dental Number 2, malpractice and fraud

I was charged 956 dollars for a periodontal deep cleaning procedure in 4 visits were scheduled at the rate mentioned.when I was brought in for the procedures first visit, the person doing the cleaning said they had a new tool they used to shorten the time this would take.Basically i was given a general cleaning.One hour of treatment for $956.After changing dentist i was told they did not do what was described in the billing and i have had to go to a real periodontist to have the deep gum cleaning . I asked for a refund and was refused ny aspen dental, and have been frustrated in my efforts to get my money returned.

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7:12 am EDT

Aspen Dental Billing / rude service

I was quoted $960.60 to have the work I needed done and told them I didn't have that kind of money being a single mother. They talked me into financing with a monthly payment so I agreed... because the work needs done (I went to see them because I broke a tooth) after everything was finished my insurance sent me what I would owe after treatment and I checked the bills and statements what I actually owe aspen is $672.10 but charged $960.60 so I was over charged $287.90 and I was to know who's going to make that right and credit my account!
The staff was rude and uncaring, I was not happy at all with the experience! Would never recommend this company to anyone!

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10:36 pm EDT
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Aspen Dental Unethical practice

Beginning 5-7-2019 to current
I am totally sick about the whole thing! I'm 2 months into the procedure. #1 they changed my final product, an implant upper denture, to a conventional denture without discussing it at any time, in any way. I was proactive and knew my teeth were losing their grip.5-7-2019 I went to aspen, my insurance approved them, to see what options I might have. The dentist brought out a model of the "snap in" implant and stated that he would recommend, pulling my 8 upper teeth, and replacing them with this product. My teeth weren't bad, no cavities etc. So I wanted to think it over. I decided to move forward. An implant seemed much more acceptable to me and gave me the confidence that it was time to do it. I did not have to do anything immediately, but, as I said, I knew the inevitable loss eventually would happen and lets face it, I couldn't just wait for them to fall out one by one. Financing, insurance were done up front. Day 1 may 22, 2019 remove the 8 teeth, stitch and cover with temporary denture. No pain medication. Was told to take 2 tylenol and rotate with ibuprofen (which I am allergic to). That was cruel! I should have been advised. Day 2 may 23, 2019, 24hrs later, checked me out, and technician began giving a lot of information about how to wear, use and care for dentures. I stated, well, all of this is worth it, to avoid living with that. She said no, I said yes, she left and returned stating I was right I was getting the implant. #3 june - 2wks later for soft-liner. Same deal, tech was telling me about the denture, I said no, we just straightened this out. She left returned with mgr and said no. At this point I have no upper teeth and they have been paid in full. I said lets get this straightened out, she went to her office and explained I could still have it, but dr. G was no longer with them, and he had been determining how many pins and where, so I would need to see the oral surgeon and pay for the appointment. Ok. No appointment was ever made and I was never contacted. Approximately 10 days later I returned to the office to resolve what I was sure was an error. Mgr is defensive, and now states I did not make the appropriate down payment. I had no idea what she was talking about. She repeated I did not pay a deposit for that work. Those words had never been used. I wasn't notified, nothing was ever mentioned stated or requested. Not in my paperwork, or my treatment plan. So, they have been paid in full, by me and i'm not getting what was discussed or agreed upon. I'm having a nervous breakdown over this. They already pulled my teeth. They took away my choice. If a conventional denture was my only option, I would not have moved forward. I'm a 60yr old female, working professional. My speech is hard to understand, I have lost 15 pounds because I can't eat anything. The temporary I am currently wearing, doesn't fit, or work. My lower molars (natural) sit inside this thing and the molars on the denture scrape my cheeks. I cry daily. My current status with regard to my mouth, is consuming my thoughts from the time I get up, all throughout the day until bed. I can't be social, I can't speak clearly without spitting, cant eat anything regular. No biting and only bite size soft chew food. I'm hiding inside and avoiding everyone. These people do not care. It is my position that, they are entirely responsible, have already removed my teeth, took away my right to choose, caused my pain and suffering. I should be refunded all money, and put a number on.. You took away my teeth - that should pay for anything I need to complete the correct procedure with another dentist. I would let it go at that, when honestly, they should have a monetary payment to me to attempt to compensate me for all I have been through. Since malpractice isn't appropriate according to an attorney I spoke with. Lol, they took my teeth! I think that's an injury. So I guess they just lied, mislead and manipulated me... Contract dispute? I'm so sick, I can't see an attorney yet. Every time I have to go over it, i'm wacked out all over again. But, I plan to consult another dentist, as well as an attorney. I can't even look in the mirror. Right now, I feel I have no choice but to allow them to see me again and in november see what I get. No choice! Robbed of the last 2 months and enduring until november for the denture. Then my money back guarantee. I will not keep their denture and I want my money back. The office knew all along what was up. I was the only one in the dark. This office is knowingly misleading, either by what they say or even what they neglect to say. Is there no ethics or integrity? I feel like a victim. No medical release is on file for me from my physician. Paperwork clearly states no work will be performed without medical release. I want to stop everything, return my funds, bill my insurance for the extractions and I will return this temporary denture. Then I will just move on. No attorney, no ugly publicity and best of all for you, no money for pain and suffering. This was done to me, not for me.

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11:14 am EDT

Aspen Dental Failure to follow dental fee schedule

My wife visited this office on July 19 in order to have examination for possible crown. She was informed by the dentist that she would require a root canal and crown. The office gave her the treatment plan and costs of the treatment. I reviewed the information and the cost seemed excessively high and I compared these costs with the fee schedule from dental plans.com in which we are a participant in the Patriots plan. We have been a member for over two years and have used these benefits on multiple occasions.

I spoke to Morgan, from Aspen, regarding these discrepancies and she stated that the prices on the fee schedule were inaccurate and were to be updated. She was going to contact her corporate benefits plan office to confirm. My wife also signed a HIPAA so that specific information could be disclosed to me.

My wife paid the fee for the initial exam and xrays at the time of service;however, she needed to get clearance from her doctor for work on her teeth as she is receiving radiation treatments. This payment was over and beyond the fee schedule for the procedure. Under the plan the dental code was 140 and the plan designated a payment of $22 but my wife paid 75.75. She paid 28.50 for code 220 and the rate was to be $13 per the rate schedule.

I spoke to Celia from dental plans.com and explained the situation and she stated that the fees that they were charging my wife were inaccurate and that she was going to call the Aspen office to get everything straightened out. She called me back a couple hours later confirming all was ok and that we could proceed. She asked me to send the treatment plan to her supervisor so he could review.

Morgan from Aspen called my wife the next day to ask if we had a copy of the fee schedule we were using from dental plans.com. My wife gave the phone to me and I informed Morgan that this is something she could get off line but she insisted that I get her a copy. I couldn't understand why we were doing her job but she said the corporate office needed a copy. I informed her are staying in a hotel near my wife's radiation treatments and we did not have access to electronic equipment but that I would bring my copy to her so she could copy.

On Wed, July 24, (same day)I delivered this copy to her. I asked her if we could get revised treatment plan summary for the procedure. Morgan stated that this was still being reviewed by management. I informed her that this is very frustrating and asked her if there was a phone number she could give to me so that I could contact. She said "no".

I called dental plans.com and spoke to Nicole who spoke to her manager. He said that Aspen was not using the proper fees and it appeared that they were using some other insurance or discount plan but could not confirm what plan that was being used but it was not their plan.

I called the Aspen Office today and Morgan is not available.

When do we get closure on this issue?

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10:22 am EDT
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Aspen Dental Dental procedures and billing

I was cut on my lip, and bleeding, which I didn't discover until I looked in the mirror, they never told me after the procedure. I was also brushed bad on my chin, during a filling. I have since, started going to another dentist, after the horrible service, and many different billinote issues, such as getting billed for amounts, when I still had a balance on my care credit card to cover the balance that was not even used yet. I have had to get two of the teeth done over, that I got a root canal and filing from at aspen, by my new dentist which I love and is much more experienced than the dentist at aspen. I have made several complaints to them as well. I now have a balance of 199.75, and they are mysteriously saying it's really $268, when I has no previous balance

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12:55 pm EDT

Aspen Dental Fraudulent anesthesia billing codes/improper legal informed consent/refusal to obtain informed consent

I currently have a complaint opened against Adam Kiefer "DDS - Delinquent Denture Salesman" and Jan Slapnicka, "DDS - Delinquent Deep Sedater" with the Indiana Dental Association and the Indiana Attorney General. Indiana is one of the states that has already sued Aspen once, settlement dated 10-22-15. I was given informed consent papers by Aspen employees without ever having any contact with either the general dentist (Kiefer) or Slapnicka (oral surgeon). The treatment plan indicates billing for deep sedation/general anesthesia, however, the consent reads "intravenous sedation/general anesthesia. This consent is fraudulent as "Intravenous" does not describe the degree of sedation - there are 3 - minimal, moderate, and deep sedation/general anesthesia. This is important because with minimal and moderate sedation, the airway is maintained without intervention and spontaneous breathing is maintained without intervention. When you get into deep sedation, the airway becomes compromised as does spontaneous breathing, however, due to the continuum of depth of sedation, anyone administering deep sedation MUST be prepared to RESCUE A PATIENT FROM GENERAL ANESTHESIA and general anesthesia has the risk of the airway frequently needing intervention and spontaneous breathing is most likely inadequate. From a legal standpoint, there are 2 different permits to administer sedation - one for moderate and a separate permit for deep/general. The ASA guidelines clearly state that a non-anesthesiologist administering deep sedation must be 100% devoted to that task and therefore cannot be the same personal performing the surgical procedure. Aspen is claiming their surgeon can do both. One of two things is happening - they're either administering deep/general illegally or their actually administering conscious sedation and they're lying about it to overcharge. I called 16 oral surgeons in my town and consistently got estimates for conscious or moderate sedation ranging between $500 and $440. Aspen wants to charge me $1043. That's almost 2-1/2 times as much as virtually everywhere else. The most relevant case law I'm finding on this is actually the case of Conrad Murray - the doctor who went to prison for killing Michael Jackson with propofol. Aspen has not right to be so ambiguous about their anesthesia services. My name is Gail Kytta, [protected], 704 S. Kenmore Dr. Evansville, IN 47714. I'm known at the Indiana Attorney General's office as the Hoosier Erin Brockovich.

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12:27 pm EDT

Aspen Dental Trying to find out financial information

Trying to get my financial part done so i can finally get my dentures but the financial guy will not return Any calls I've made to the office so that I can find out what is going on.I haf 1 impression made already and had to go back i wnd take a day off in order to have Jason accept a email from whoever to get me going. Now I'm week away from my Appointment again and no word how much i need to bring to pay down after my insurance has been accepted.I dont know why or understand why this man is not even trying to assist me, the person at front desk has said she's given him my 4 messages to call me.Now I will need to cancel my appt for August 1st because I have no information to proceed to the next step.Please help me.Donna Roberson
[protected]...[protected]@gmail.com

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Update by DLynnRoberson
Jul 25, 2019 12:31 pm EDT

Need help...Brunswick office. Jason will not retun any calls for finacial help.[protected]...Donna Roberson

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12:07 pm EDT

Aspen Dental Was told as a new patient the first visit and exam would be free

I made an appointment for a CLEANING for myself and my son and we went in for the appointments on 7/23/2019. I also made an appointment for my husband for 7/24 for a cleaning. Immediately numerous xrays were taken. I have never had so many x-rays for a routine dental exam and cleaning. In the middle of these x-rays I said, "Is this covered? I don't want a big bill." I was told that as a new patient we all would receive this first initial visit free. I also wouldn't find out until after all the x-rays were taken that the cleaning would not be done that day even though I specifically requested a cleaning for each of us. When my husband went in the following day he was also under the impression that the first visit was free as I had been told this the previous day. However, when my husband checked out we were charged $324.00! I contacted the office and they insisted they hadn't told us a visit for a new patient was free. They insisted they informed us that they have CONDITIONS regarding the free new patient visit and that my son, being less than 21, would be charged in full and that my husband and I, due to having dental insurance would each be billed $39. I want a full refund of the $324 as they misrepresented the costs of their services.

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1:53 pm EDT

Aspen Dental Tooth extraction, bridge

Currently having complications from a tooth extraction. Also a bridge that has still not been inserted. I've had an infection, had to go to a periodontitis for a bone graft that was unexpected. And now having to have a root canal because one of the prepped teeth is so damaged from having to wait for the healing from the bone graft. What was supposed to be resolved in four appointments has now become ten plus and I still have no bridge and have had a lot of pain, and when I try and speak to someone no one calls back. Aspen dental referred me to a periodontitis to have a procedure to fix something that they did not tell me they caused. When Aspen removed a molar on my upper right side, they left pieces of bone and a huge hole that had to be filled on before I could get a bridge. They had the bridge made anyway, resulting in the middle tooth being twice the side of the other two. Even the Dr and the tech said "that looks really weird". It wasn't until after they attempted to insert that they realized there was a problem. In the mean time, the temporary caps fell off of one of the prepped test probably 5-6 times. (This is how the tooth that needs a root canal). My last visit was today to get another temporary cap after having been in severe pain for over three days. The Dr simply shoved a cap on, cured it with a light and it promptly fell off. Then she tried with cement, shoved it back on which was very painful. Told me that I probably need a root canal, but the specialist isn't back until August. I asked at reception if I was responsible for paying for that and she said yes. I absolutely do not understand what is going on, nor do I ever want to go back. And now I have a major problem on the right side of my mouth.
Jennifer Jones
[protected]@aol.com

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Aspen Dental Customer Reviews Overview

Aspen Dental is a well-known dental care provider in the United States. The company has received numerous positive reviews from satisfied customers. One of the most notable aspects of Aspen Dental is its commitment to providing high-quality dental care services at affordable prices. Many customers have praised the company for its friendly and professional staff, who are always willing to go the extra mile to ensure that patients receive the best possible care.

Another positive aspect of Aspen Dental is its state-of-the-art facilities and equipment. The company uses the latest technology and techniques to provide a wide range of dental services, including general dentistry, cosmetic dentistry, and orthodontics. Customers have also praised the company for its flexible scheduling options, which make it easy to book appointments at a time that is convenient for them.

Overall, Aspen Dental has received overwhelmingly positive reviews from customers who have used its services. The company's commitment to providing high-quality dental care at affordable prices, combined with its friendly and professional staff and state-of-the-art facilities, make it a top choice for anyone in need of dental care services.

Aspen Dental In-depth Review

Overview of Aspen Dental: Aspen Dental is a reputable dental care provider that offers a wide range of services to meet the oral health needs of patients. With numerous locations across the United States, Aspen Dental aims to provide accessible and affordable dental care to individuals and families.

Services Offered: Aspen Dental offers comprehensive dental services, including routine cleanings, fillings, extractions, root canals, crowns, bridges, dentures, and dental implants. They also provide cosmetic dentistry procedures such as teeth whitening and veneers.

Dentist Qualifications and Expertise: Aspen Dental dentists are highly qualified professionals who have completed extensive education and training in the field of dentistry. They possess the necessary expertise to provide quality dental care and are committed to staying updated with the latest advancements in dental technology.

Appointment Process and Availability: Scheduling an appointment at Aspen Dental is a straightforward process. Patients can easily book appointments online or by calling their preferred location. The availability of appointments is generally convenient, with flexible scheduling options to accommodate different needs and preferences.

Pricing and Insurance Options: Aspen Dental understands the importance of affordability in dental care. They offer transparent pricing and strive to provide cost-effective solutions for their patients. Additionally, they accept a wide range of insurance plans and offer financing options to make dental treatments more accessible.

Patient Experience and Customer Service: Aspen Dental prioritizes patient experience and aims to provide a comfortable and welcoming environment. Their friendly and knowledgeable staff ensures that patients feel at ease throughout their visit. They also prioritize effective communication and strive to address any concerns or questions promptly.

Facilities and Equipment: Aspen Dental clinics are equipped with state-of-the-art facilities and modern dental equipment. This enables their dentists to provide high-quality care and utilize advanced techniques for accurate diagnoses and effective treatments.

Online Presence and Resources: Aspen Dental has a user-friendly website that provides valuable resources and information for patients. Their website includes educational articles, FAQs, and a blog to help individuals maintain good oral health. Patients can also conveniently access their account information and make payments online.

Community Involvement and Philanthropy: Aspen Dental is actively involved in giving back to the community. They participate in various philanthropic initiatives, including the Healthy Mouth Movement, which provides free dental care to veterans and individuals in need.

Overall Rating and Conclusion: Aspen Dental is a reliable dental care provider that offers a wide range of services, prioritizes patient experience, and provides accessible and affordable dental care. With their qualified dentists, modern facilities, and commitment to community involvement, Aspen Dental is a great choice for individuals and families seeking comprehensive dental care.

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Aspen Dental.

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Contact Aspen Dental customer service

Phone numbers

+1 (888) 809-5582 +1 (800) 277-3367 More phone numbers

Website

www.aspendental.com

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