Aspen Dental

went there and Knew it was a big mistake. I got up out of the chair just before my root canal began and left. They never refunded my money. They told me I needed $7500.00 worth of Dental work. I thank God, I walked out before they raped me.

Where is the Department of health in all this. File with them and get these jerks licenses pulled!

I absolutely AGREE! DO NOT GO THERE! Unprofessional and unorganized doesn't even describe it!

I have had the same experience with this office in Hamden CT where the hygienist named Giovany told my entire family that we needed some fancy deep cleaning, even my 12 yr old daugher. When I asked if we could have just a regular cleaning, the office manager said, " NO..he would not do it because it would be unethical."
My regular dentist who was on vacation at that time, later told me that it was a just big scam that they tried, because none of us needed this fancy cleaning. Just for the info. each of this cleaning that they suggested was about $1400 vs $65 for the regular cleaning. Big time scam people, I am surprised that thay are still allowed to work. Stilling money from the sick and from the family with low income. Shame, DON'T GO THERE!

Ed

Maksim,

I want to apologize that a member of our patient satisfaction team has not yet reached out to you. I will follow up with them directly and ensure that someone contacts you as soon as possible.

Thank you for your patience, it is greatly appreciated.

Allie

Dear Allie at Aspen Dental,

Thank you for your concern. I have to be frank, your comment was posted 179 days ago, and I have not heard from your patient satisfation team. I know that Aspen Dental Corporate has my current contact information. I would be thrilled to hear from them or you.

Just an update, the one bridge that was redone twice by the Hamden office has now been compromised. I have consulted another dentist who informs me that it must have been cemented improperly. He also informed me that his office has a five-year guarantee on bridges and crowns. I have contacted the Hamden office, who again referred me to Aspen Dental corporate. I have also called the corporate office and am awaiting a phone call from the regional manager.

I would also add that the "major periodontal disease" requiring a $1000 treatment was non-existent one year later when I visited a dentist in Manhattan.

Hope to hear from you soon.

Aspen Dental is committed to providing all patients with exceptional service and care. Maksim, we sincerely apologize if your visit to our office was anything less. We want to do everything we can to address your concerns. I have forwarded your message to a member of our Patient Satisfaction team who will get back to you shortly. Maksim, we are committed to your total satisfaction and we look forward resolving any issues quickly and courteously. Thank you for letting Aspen Dental serve you.

I had a similar experience in the Farmington location. I was charged $190 without my knowledge, then when I called my insurance I was told that I was charged for work which should have been free. When I called the following day, I was told that I had signed a paperwork for the treatment I received, which I did not. They are a very unethical group and I wrote a complaint to their head office, which was said that it would be answered in two working days and was not. Weirdly enough when I started complaining at my job, the first two co-workers had horror stories of their own about Aspen Dental. because of my lack of research and not researching this dental office, I too fell victim of ASpen Dental.

I also had work done there...a couple fillings which have both fell out now (one of which I almost choked to death on!) and the tooth that they "fixed" also changed and became shrap cutting the inside of my mouth. Looking at all these comments I'm not even going to go back and see if they'll fix it!

What people need to realize, is that when you have dental insurance, the office that takes your plan has a 'deal' with the insurance company. It is called a, 'negotiated discount'.

That is the contract between the provider and the insurance company. Say, Aspen charges $200.00 for a cleaning...the negotiated discount with the insurance company is they will only cover $125.00, THEY CAN NOT BILL YOU FOR THE REST! IT IS AGAINST THE LAW TO DO SO!

I've caught Aspen trying to bill me for the difference a few times, and always caught them on it.

I now have a 700.00 credit with them, because I over paid, and the rest of my denture work is already paid for...

Do NOT let them tell you otherwise, you can even check with your insurance company, they will tell you the same thing

Called Aspen Dental for my daughter-in-law today. She provided them with my insurance card. She called 3 times to see where the claim was because she kept receiving a bill from them, and they said they submitted the claim to her Insurance, 3 times. She finally paid out of pocket to get them off her back. I called my insurance company today and was told that a payment was made to Aspen Dental on Nov 30, 2012. I called and spoke with Will the (Extremely RUDE and UNKNOWLEDGEABLE office manager). He stated that they had never submitted the claim to her insurance, but would submit today. (later in the conversation he stated maybe they did sumbit something but he wasn't there at the time, and they go through a lot of staff so its hard to follow up) I can see why people don't stay there with rude, arrogant people like WIll. I asked him to call her insurance company, because they stated that they had sent Aspen Dental a check back in November 30th. His comment is "We don't call insurance companies. It's not our job!" WHAT? This looks like Insurance Fraud to me. Just confirmed that they were paid and check was cashed by Aspen. Getting paid by and Insurance company and then harassing the client to pay and now they have full payment from both (double dipping, which is not legal). Next step complaint to Insurance Commissioner to report FRAUD.

My previous dentures were a good fit; however they were about 20 years old and 2 teeth had broken off and I was tired of super gluing them back in. So, I went to aspen Dental. The new teeth cause me to bite my inner mouth flesh, don't lineup top and bottom and suction is not as good as my previous dentures. I also had to wait an hour for them to bring in my new dentures the day I was to pick them up. It would have been longer if I had not gone back out to the receptionist and complained. The doctor had to leave a patient to come address my issues. I would think twice about going back to Aspen.

Went to have old dentures replaced with new set. Upper set was fitted well but the lower set forget about it. I went back and forth for over three months and at the last visit the Dentist said that they don't have control over the technicians that make up the dentures. Poor excuse for not being able to get a good fitting dentures. I have been wearing dentures for 45 years and this place was like going to a fast food place. The dentist tried to talk me not getting inserts into my lower jaw but I declined. I am still waiting for a refund on my lower set because they would not take another impression. I think they should be investigated.

I went to have work done on my mouth, and had some tooth s removed. they inserted me with immediate denture. and I have to wait 6 months. now they want to charge me $900.00 more.

I agree completely. Good complaint

I feel that Iwas scammed by aspen dental. They signed me up with a health card and charged over $2, 000.00 on this card on my first visit. Has been over 6 months and I still do not have dentures. I was their at aspen dental over 4 weeks ago and the dentures I tryed on did not fit my mouth. Aspen dental had taken three impression of my mouth and these dentures I tryed on were way off did not fit my mouth. I need my money back. I am still paying for these dentures through this credit card they had set up to get their money at one lump sum on my first visit.

rude rude rude. attitude . arrogant. now trying to get copies of my xrays that were suppose to be free with free consultation, they billed my insurance 500. cannot get copies of xrays. calles 6 times. sent one xray. hung up on 3 times left 2 messages. horrible customer service. should be under investigation. bad dentist and xray tech.

I made appointment and was told they take my insurance. They went through the entire x-ray process before coming in to tell me that actually they don't take it.
I'm sure the point was thinking I would just go ahead with it. Now I'll have to get a whole another set of X-rays somewhere else. Not acceptable.

Apparently it's true, EVERYONE has periodontal disease and needs a deep cleaning. I had hoped that after all these years of terrible reviews they would have changed their procedures. They have not, I was REFUSED for a cleaning unless I paid $1000 for deep cleaning, and the price started at $1,500 in miraculously dropped to around 500 out of pocket. My insurance pays for one cleaning a year but not here it doesn't.
BEWARE. I will not contribute to a business with these practices.

I would amend this if it allowed, as they were professional and kind enough to share X-rays with another location, who was able to see me right away.

I have had my Dentures less than a year and already they have broke and had teeth fall out. Paid a lot of money and have a 9 year warranty and can't get past the first year. I have wore dentures for 25 years and have never had this much trouble

Suck! they nessed up appointment last weel i rescheduled in person hour before appointment they call and ask if i can come 30 minutes early so i showed up before ny appointment and no ine was there lights off door locked! will never go bavk they suck

I am not satisfied with the service at Aspen Dental. I went twice to have my partials adjusted . My mouth is very sore and gums are swollen. I can not go out in public with this look and pain.

I have been waiting on a refund for 77 dollars since May of 2023. The office mgr Kimber keeps telling me she is turning in tickets for my refund but still nothing. Please guide me to someone who can help with this issue. I’m at my wits end with this issue. It may sound like just 77 dollars to you guys but it is a lot to me. I want my money ASAP.

I tried for THREE DAYS to get my dental records transferred over, but no one answered the phone (who could help). They provided no help whatsoever and didn't seem to care. Especially Stefan, a manager who was very rude.

I had to pay for dental services upfront, my insurance company paid Aspen Dental so they were suppose to send me a refund which they refuse to do, all I get is the run around. The work was provided on 6/29/23, the insurance paid 7/19/23 in the amount of 467.60 on claim number [protected].