Aspen Dental Hamden CT — fraud / customer cheating!
For those thinking about this office... read this first. This company is only interested in the bottom line. They are not interested in long term patient care or anything resembling competent or quality customer service.
I went to Aspen Dental to have several issues addressed. I had one crown that was loose and needing replacing. At my first appointment the dentist recommended several thousands of dollars of work (apparently all my crowns were "old"). I had insurance which would cover some of the cost. I decided to do the recommended work. The office repeatedly misfiled the claims leading to much confusion over my portion of the bills. It seemed every time I had a problem I was advised to "call the central office" who in turn told me "call the local office". I did this runaround several times.
After a summer of costly procedures on my crowns (several of the crowns they ordered did not fit, and I had to see them several times to get the correct fit), I was informed that I had developed periodontal disease and I would need treatments costing $1000 (not covered by insurance). In the whole time I was sitting in the dentist chair during all the previous procedures this was never addressed or mentioned to me. I decided this was pressing enough to address, but costly, so I put off putting in a denture. The denture work had been scheduled, but I canceled the appointment explaining that I did not have funds for both the periodontal procedure and the denture. I had been given a temporary denture that did not fit well and cut up my gums. When I canceled the permanent denture procedure the office did not inform me that there was any charge for the temporary denture.
I then got a bill for the entire permanent denture procedure that never happened! I called the office, got the usual "call the central office" runaround, and was in the process of trying to resolve it when I got a collections notice!!!
Throughout all of this, the front desk staff was rude, dismissive and self-important, the billing office confused and incompetent and the dentistry annoyingly average. The office even bumps calls from "existing patients" to a voicemail, while "new patients" always get immediate attention. Their computers seem to frequently be "down" so they cannot answer questions.
This is still not resolved, but as of now I am being told the bill I got was for the temporary denture. If it is accurate my insurance company and I paid more than $700 for a piece of plastic smaller than a retainer. I just went on online and found 5 similar complaints about the other office in Orange owned by the same dentist. What a disgrace!