Aspen Dental’s earns a 1.5-star rating from 16 reviews and 1646 complaints, showing that the majority of patients are dissatisfied with dental care.
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Paid over $5,000 and only got my temporary teeth
My name is Michael Baker I live 11701 Northeast Drive Camby Indiana. I went to that Aspen Dental to get my dentures made. It was part of a deal I had with Dan follis a job. Part of the payment was Dan follis would pay $5, 500 for my dentures. I went to Aspen Dental several times they said 5500 didn't cover putting me out they just numb me. Pull my teeth...
Read full review of Aspen DentalA filling
I went to aspen Dental for xrays and a assessment of the work I needed done on my teeth I was told that I would need a few things done including a filling so I started my dental work with a filling so I go in to get the filling and the doctor gave me some nova anesthesia and walked away she came back 20- 30 minutes later and started drilling my tooth I felt...
Read full review of Aspen DentalBilling practices
I already had dental insurance through blue cross blue shield before being seen at aspen dental and those cards were presented to them before being seen. From the start ashley hardison and brenda who was the office manager were told to submit all claims to blue cross blue shield dental. Any other outstanding balances were to be submitted to dental first...
Read full review of Aspen Dental and 2 commentsFraudulent billing
I went in to Aspen Dental in Mar 2019 where I was charged thousands of dollars of uncovered charges and charges to a third party credit card for services that I had not even had done yet. After speaking to my insurance company I should have never been charged any charges until services were rendered. I was first charged 3000 dollars and when I got the insurance company involved they only deducted 1400 from that amount. I can not get these charges off and my insurance company says it looks like they racked up other charges of stuff I wasn't even aware of that I received. On that day I only went in to get a tooth pulled and one fixed and end up having both pulled but still were covered. With these people you get the run around. My insurance company contacted Aspen and Genesis on my behalf and still we have not saw any results..I need these charges taken away none of the services I discussed with Aspen has been done but my credit is being affected and interest is being added as well and I still have not had the services done discussed.
My new dentures
I got dentures 18 months ago and went back to the office multiple times to get them refitted and doctor refused to listen to me. Even my kids say I look funny, my top teeth are fine, but my bottom set of teeth are to tall for me. I paid several thousand and I can't use my bottom teeth. VERY DISSATISFIED AND ANGRY. They tell me that the dentures fit fine and...
Read full review of Aspen DentalOffice manager, customer y
My child needed wisdom teeth out. I ask about there oral surgeon and my out of pocket cost. The office manager could not give me the information I needed. I asked many times since I was at office each week for 5 weeks . The last strw was when she sent the from des k girl in with a paper that said the cost was 2800.00. she did not get the information from insurance company to lower my cost. I was done and chose to go to another surgen in net work. She would not give me a specialist referral form . I asked many times . It took me finally to the regional manager who got me my referral. The office manager name is Diana. The regional Sarah.
Charged me for sedation I didn’t have
I went to ASPEN DENTAL in Olean, NY to get my broken teeth removed and have dentures made. I am terrified of the dentist to begin with, so being told I would be sedated for the procedure was a small comfort. I process most Novacaine really fast, which makes dental work a nightmare. They looked over my medical info sheet, and said there would be no problem.
On the day of the appointment, Dr. Tinh came into the room, look everything over, said he wouldn't sedate me, gave me a shot of Valium and 3 shots of Novacaine and started pulling the teeth. I FELT EVERYTHING after the first tooth. The Dr. just kept angrily telling me to relax and let him get done. So-no sedation-but they charged me for it... 1 year later, I am still waiting on a check for $455 for sedation I never got. So not happy with them. Let's see what the Corporate Office have to say next week...
Charges
Your commercial says if you don't have dental insurance your X-rays and consultation is free. They are sending me to collections for 221 dollars. I don't have insurance and I'm a Vietnam Vet and 66 years of age and disabled. I'm on a fixed income and don't have any money to pay this. I thought Humana was going to pay this but I found out I don't have coverage so why am I being charged? I got stage four lymphoma in 2016 and am a three year survivor as of this past Father's Day. I went through chemo and stem cell replacement and my teeth are rotting out. I only have two teeth on the bottom and only five on the top. The chemo has ruined my teeth. I can barely eat anything now and I'm devastated and very sad and emotionally distraught. Can you please not send me to collections, as per your commercial it's no charge without insurance. I don't have the money to get new teeth and I'm at a loss of what to do here. My life fell apart when I got cancer and lost my home of ten years and now rent. I get 1380 dollars a month and by the time I pay rent and utilities and food and insurance and phone there's nothing left. I barely survive financially and can't afford to pay this. Please have a heart
Accessibility to dental services
Ms. Cadetric V. Walker, DATE OF BIRTH : 04/07/1969, SOC.-SEC-NO. : [protected], ADDRESS : 1635 Circlewood Drive, B'ham, AL 35214, TELEPHONE NO. : [protected]. I was referred to Aspen Dental by Family/Friends (* All Are Disabled ) because of Free X-Rays and other Advanced Technology in Dental Treatments Etc. My first visit I received the normal/routine...
Read full review of Aspen DentalBilling and service
Took my wife here to get work, ran my insurance and told me one price, had her apply for credit with them, then billed double what they quoted and now asking for 3700 on top of what my ins already paid, bunch of frauds . Billing Dept told us they are new and won't even fix the issues that are on my account just make excuses about Delta dental taking time
Services
Yes my name is Samantha Dorsey, I had made an appointment with aspen dental in Jeff city. I had very bad infection and I also had a wisdom tooth pass my bone line, so they had to cut the tooth in half. So my surgery appointment for that was 7-9-19. 7-13-19 they had called me and told me that I needed to reschedule my appointment because the doctor was gone...
Read full review of Aspen DentalService
I made an appt over the phone today with a very pleasant lady. She got me right in and said you will not leave our office in pain. I went for my appt 30 mins early bc I was just ready for some relief. I go in and they take 19 xrays which hurt like crazy bc I was already in pain and swollen gums. After we talked about my treatment, I asked was there something I could get to relieve the pain. The answer was we usually do not give out pain meds. I can't take ibuprofen and that's all they could offer. I have other health issues that keep me from taking ibuprofen. All and all I have been in pain for 3 days, no food, not much to drink and I wasted my time going here and could not even get an antibiotic. I forgot they want me to spend $4000 with them. I do not think so!
Unethical behavior
Approximately in April/May 2019 I went into the Brunswick, GA office to request that my dental records as well as my families dental records be forwarded to another dental office. As soon as I walked in the door and told the receptionist what I was looking to do, she immediately said "Ok, no problem" and handed me a clipboard with a bunch of authorization...
Read full review of Aspen DentalNumber 2, malpractice and fraud
I was charged 956 dollars for a periodontal deep cleaning procedure in 4 visits were scheduled at the rate mentioned.when I was brought in for the procedures first visit, the person doing the cleaning said they had a new tool they used to shorten the time this would take.Basically i was given a general cleaning.One hour of treatment for $956.After changing dentist i was told they did not do what was described in the billing and i have had to go to a real periodontist to have the deep gum cleaning . I asked for a refund and was refused ny aspen dental, and have been frustrated in my efforts to get my money returned.
Billing / rude service
I was quoted $960.60 to have the work I needed done and told them I didn't have that kind of money being a single mother. They talked me into financing with a monthly payment so I agreed... because the work needs done (I went to see them because I broke a tooth) after everything was finished my insurance sent me what I would owe after treatment and I...
Read full review of Aspen DentalUnethical practice
Beginning 5-7-2019 to current I am totally sick about the whole thing! I'm 2 months into the procedure. #1 they changed my final product, an implant upper denture, to a conventional denture without discussing it at any time, in any way. I was proactive and knew my teeth were losing their grip.5-7-2019 I went to aspen, my insurance approved them, to see what...
Read full review of Aspen DentalFailure to follow dental fee schedule
My wife visited this office on July 19 in order to have examination for possible crown. She was informed by the dentist that she would require a root canal and crown. The office gave her the treatment plan and costs of the treatment. I reviewed the information and the cost seemed excessively high and I compared these costs with the fee schedule from dental...
Read full review of Aspen DentalDental procedures and billing
I was cut on my lip, and bleeding, which I didn't discover until I looked in the mirror, they never told me after the procedure. I was also brushed bad on my chin, during a filling. I have since, started going to another dentist, after the horrible service, and many different billinote issues, such as getting billed for amounts, when I still had a balance...
Read full review of Aspen DentalFraudulent anesthesia billing codes/improper legal informed consent/refusal to obtain informed consent
I currently have a complaint opened against Adam Kiefer "DDS - Delinquent Denture Salesman" and Jan Slapnicka, "DDS - Delinquent Deep Sedater" with the Indiana Dental Association and the Indiana Attorney General. Indiana is one of the states that has already sued Aspen once, settlement dated 10-22-15. I was given informed consent papers by Aspen employee...
Read full review of Aspen DentalTrying to find out financial information
Trying to get my financial part done so i can finally get my dentures but the financial guy will not return Any calls I've made to the office so that I can find out what is going on.I haf 1 impression made already and had to go back i wnd take a day off in order to have Jason accept a email from whoever to get me going. Now I'm week away from my Appointment again and no word how much i need to bring to pay down after my insurance has been accepted.I dont know why or understand why this man is not even trying to assist me, the person at front desk has said she's given him my 4 messages to call me.Now I will need to cancel my appt for August 1st because I have no information to proceed to the next step.Please help me.Donna Roberson
[protected]...[protected]@gmail.com
Need help...Brunswick office. Jason will not retun any calls for finacial help.[protected]...Donna Roberson
Overview of Aspen Dental complaint handling
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Aspen Dental Contacts
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Aspen Dental phone numbers+1 (888) 809-5582+1 (888) 809-5582Click up if you have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 7 7 users reported that they have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 65 65 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number+1 (800) 277-3367+1 (800) 277-3367Click up if you have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 4 4 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number+1 (312) 399-9779+1 (312) 399-9779Click up if you have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 1 1 users reported that they have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 3 3 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone numberProfessional Services+1 (406) 489-3290+1 (406) 489-3290Click up if you have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone numberTerritory Manager+1 (315) 350-8795+1 (315) 350-8795Click up if you have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone numberPublic Safety+1 (315) 569-0948+1 (315) 569-0948Click up if you have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone numberClinical Director(844) 789-0592(844) 789-0592Click up if you have successfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 789-0592 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number(844) 559-0703(844) 559-0703Click up if you have successfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 559-0703 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number(877) 750-1135(877) 750-1135Click up if you have successfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (877) 750-1135 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number
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Aspen Dental emailspatientservices@aspendental.com100%Confidence score: 100%Supportcustomerservice@aspendental.com
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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Aspen Dental social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025
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Most discussed Aspen Dental complaints
Ill fitting denture. Job not finishedRecent comments about Aspen Dental company
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I have the same problem with my local Aspen Dental office. They financed $2600.00 through Genesis and then paid themselves off right at that moment, which activated my loan. Now I have a $145.00 a month payment for services I never received.
Every time I try to call the office during business hours, I get the after hours answering service. It says to leave a message after the beep, but the recording just plays over and over.