Aspen Dental — fluoride treatment
I would like to know how Aspen Dental gets by, by adding fluoride treatment to a cleaning without the patients permission or explaining the cost prior to the cleaning.
I talked to a patient about this episode and told him to complain to an office member that he did not request the fluoride treatment. however he was still responsible for payment. He was told if he didn't have the money that they would bill him. The cost was added to the cleaning bill.
I wasn't in the cleaning room and they may of asked him if he wanted the fluoride and he may of said yes, but the extra cost for the treatment probably wasn't explained to him as he was totally confused as he was exiting the room.
I talked to him outside and I told him to file an official complaint however I don't know if he ever did.