CB Furniture Stores Ashley HomeStore Complaints #162-181

Ashley HomeStore review: Very long delay of items/delivery

skhenson of Henderson, US

Jul 28, 2022 9:01 pm UTC

Purchased a bedroom set and dining room table in April 2022. Was told the items weren't currently in stocks but should be delivered in 5-7 weeks. We agreed that was a reasonable time to wait, paid in full and left. After 9 weeks, I called customer service and waited on the line for a out an hour. Requested a call back but never received one. Called again the following week. I was able to be contacted through text. After giving all the information, I was told the bedroom furniture along with the dining room rug would arrive June 20th, 2022 and everything else was on backorder until August 2022. I was very upset but really wanted the table so I decided not to cancel the order. June 20th, came and went. I called customer service again and was told the bedroom set was in stock but they refused to deliver until all items were available. At that time, they told me the table was now back ordered until December 2022. I was very upset and asked if I could at least have the items that were in stock. I was told no. I called again a few days later and was eventually told I could have a partial delivery. The problem was customer service could not actually schedule the delivery. I was told to call the store. I called the store number and several other numbers but they all went to the same customer service line that never answers your call. I finally went back down to the store, and was told I can pick another table that was in stock. Again, I was extremely upset because I wanted the table I originally chose. I asked to purchase the floor model and they denied me. I settled for another set that was in stock. Still unhappy because they did not seem to care about the inconvenience or offer any help or compensation. I asked them to deliver it as soon as possible. They delivered the bedroom set on July 9th and set up the delivery for the other items on July 29th. Because of the issues I've had with this delivery, I decided to find out what items are being delivered. It turns out only a set of placemats were coming. I called customer service line and opted in for the text option and after some time, they verified only the placemats were being delivered and not the table I've been waiting for for the past 3 ½ months. I could not get any help from the agent I was texting. I only got apologies. They said they would have someone call me back in 24 to 48 hours but I declined because they have promised calls and I never get them. Finally got through to the store after hours of calling, they said the rug ( that I was told was in stock on July 1st) was backordered and delaying the table. I told them when I went to the store that I wanted everything on partial delivery. So as soon as they have items, I want them delivered. They somehow gave away the rug that was set aside for my order and then reordered it with the new table. After telling them I wanted them to fix the issue and send me my furniture with the placemats, they just apologized and said they couldn't. I keep trying to tell them how frustrating all this has been but I get no sympathy, answers, help, compensation or reconciliation. I don't think this paragraph can even begin to explain the frustrating experience I've had with this company and unfortunately all of its employees. What's most upsetting is the complete disregard of the problems and no attempt was made to help us out or make amends for their mistakes.

Desired outcome: I would like compensation for purchasing these items in full but not having it for months. Partial refund

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ecustomercare@ashleyfurniturehomestore.com

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1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States

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