Ashley HomeStore

Votes
I recently purchased a bed from the North Brunswick store. When I went to the store I told the sales person i have 2 requirements: i need a low profile bed as it will be used for an elderly person and I need it delivered within a week. The sales person confirmed both requirements and placed my order. I paid for the bed in full. The day of the delivery, the wrong item was sent so i went back into the store, spoke withe Ed the sales manager and Paul the district manager...both had attitudes and could care less. After spending 2 hrs at the store, being ignored for 1/2 the time, I was promised the bed I ordered will be delivered the next day. Instead they bring in am extra high profile bed. I immediately contacted the store, the customer service rep "bibi" apologized and said the issue will be resolved asap. Until then my eldery grandma used the high profile bed for a few days, almost fell off the bed while getting on and off. We immediately moved her to just a mattress, the poor lady is struggling as she has to bend so low and try to get up.
A week later they send yet a wrong part. It's been 2 weeks and i still don't have the bed I ordered. The store refuses to credit my account and pick up the bed. I have tried to contact the sales rep, customer service rep and get no response. They are ignoring my calls, msgs. I have finally contacted my lawyer. I would never recommend this store to anyone. All they do is harass their customers and steal their money. It's a scam...the managers, sales rep and customer service ppl are very unprofessional and rude.

I purchased a new sofa and love seat on January 1 2015.
It is beautiful and we love it but didn't notice a pull in the back
of the couch until last week. We would like for it to be fixed.
Attached are pictures of the back of the couch where it seems to have been pulled.

I purshase my sectional sofas a month ago from Linden store, where the sales representatives had an argument in front of me and my husband about who was going to take the sell.
About 3 weeks ago we went to pick up the sofas, as soon as we got home we noticed the sofa had a left side arm instead of left. We called the office right away and 3 weeks had passed by and this useless sofa still inside of my beautiful living room, while we had a housewarming party and now Christmas season with people coming over.
Ashley representatives from N.Brunswick keep on sheduling the deliver week by week, and I keep on taking days off to be at home so they sofas gets deliver, but unfortunally after 3 weeks I still dont have the item that I paid for :(
I was working with Bob's Furniture and Contemporary Furniture at the same time I was working with Ashley. And I did get a wrong item delivered from Bob's but was resolved within 2 days. This is my first and last time purchasing furniture from this company.

What a lame response from Ashleys. If you want to fix the problem, then contact the store named in the complaint and have them look up the order on the dates mentioned and the problem. There should be record of it. Just blabbing here on the site doesn't help anyone. and for those of you who had a great experience, good for you. If you really cared about anyone than yourself, you would've offered to help the person resolve her issue or show some support. Otherwise, you're just dismissing their problem and making them feel worse.

There are hundreds of complaints about Ashley Furniture on the web. If there's hundreds to be found, then that means there are thousands who didn't take the time to complain. There's obviously something rotten about this company's customer service when their delivery goes wrong; it seems they don't want to fix the problems because that costs them money. If your items were delivered by a good delivery person, then you haven't had to contend with these kinds of issues, so there's nothing to compare between the service you received and the lack of customer service someone with damaged goods receive. It seems to me that those who like to condescend with their "wonderful" experiences are owners and managers or friends of the salespeople, just trying to cover their butt, or lack any sense of compassion and just like to dismiss someone else when they've been ripped off. I myself am the friend of an Ashley's salesperson and have heard enough of their disresputable service from the "inside".

If Ashley's actually had good customer service, people wouldn't be so upset from bad service, that they'd feel they'd need to warn others, period.

P.S. A reputable company would take their own boxes away. Best Buy does when they deliver appliances.

ASHLEY FURNITURE:

Had furniture delivered 08-21-2009, furniture fine, polite fellows who delivered furniture, only thing upsetting me they don't take the hugh box's away . The 2 guys said this company don't take their box's away .What is wrong with a company to leave these hugh boxs that are so heavy how am I suppose to bring to the curb . I am not a young person. I Ihope garbage men or women take these.. I am so dissappointed now I no I have to ask this ? when I buy my next to sets of twin size bedroomsets ur done I WILL NEVER buy again don't care how inexpensive u are. If I had asked this ? in ur store and they said don't take box's I would not buy ... Never to old to learn... Eileen Laffan Fords N.J.

I HAVE BOUGHT FROM ASHLEY FURNITURE HOMESTORES MANY TIMES AS WELL AS EVERYONE I KNOW. I WOULDNT BUY ANYWHERE ELSE. YOU DID HAVE A BAD EXP. BUT THAT CAN HAPPEN WHEN A STORE SELLS MILLIONS OF DOLLARS WORTH OF FURNITURE A YEAR. I LOVE ASHLEY FURNITURE AND I HOPE YOU GIVE IT ANOTHER TRY IN THE FUTURE.

That is one problem with one store. I have bought from Ashley Homestore many times as well as everyone I know and we dont shop anywhere else!

At Ashley Furniture HomeStore we strive to make your shopping experience far superior to that of the competition.  Our ultimate goal is to provide 5 Star Service to each and every customer, if you feel we have fallen short of our goal please contact our customer care department at CustomerSupport@AshleyHS.com or [protected] and our customer service representatives will make every attempt to address your concerns. Thank you.

We ordered furniture from Ashley Fremont on 2/1/2009 and still waiting. I hope people see this review and never buy stuff from Ashley furniture again. Customer service is a joke,

Hi there,
don't waste your time. I've been for tow months in an empty house because this people. Exactly same situation. No money back, no furniture, and the worst still waiting using boxes as chairs, and blankets as sofa. We talked to BBB, well I submit a complaint, and less than a week they agree to give me the money back without any charges (still waiting), but at least BBB did something. I believe in them so hopefully this business (to call it in a way) will give me the money back. If not I'll be looking for every single person with the same problem, and even when I get back my money, I'll be sitting on the door with a board with this history so none else will buy there anymore
good luck

We too ordered living room furniture from Ashley furniture at Fremont in mid December 2008. They told us that it would be delivered by 5th January. It is 13th February now and we still don't have our sofa. The customer representative calls us every week to tell us that our delivery has been post phoned.

The store representatives tell us that they only deal with the monetary part of the deal and the date on the invoice is a "tentative date" and the actual furniture delivery date depends on the manufacturer . Where are they manufacturing the furniture? On Mars? The customer service just tells us that the delivery has been post phoned and they dont know why the manufacturers are delaying it. This company is filled with jokers for whom both the customer and his money are a joke...Never buy furniture from Ashley's !

I'm sorry to say almost the same deal is happening to me. I ordered over $4K worth also, 6 weeks ago, the store in Charleston SC, told me I would have my furniture no later than Nov 5th, 08. Needless to say it has not come as of today the 20th of Nov. None of my calls were being returned until I called the Head Franchise in Wisconsin then a man from the Charleston warehouse called me, he just started yesterday and tried to be helpful but he said that my furniture was not on any schedule top be delivered in the near future in fact it's not scheduled to even be shipped from a warehouse in Mississippi until Dec 26th. And that is not guarenteed. Then the kicker is I received a free promo cruise that I sent the paperwork in 2 weeks ago and they had 72 hours to contact me for scheduling and have I heard from them? Of course I have not! I will never, NEVER deal with Ashley again, my friend went to Rooms to Go and ordered her furniture last monday and received it last Wednesday at her home-That burns!

That stinks...

Read my complaint.

I got a sofa and love seat from Knoxville Wholesale Furniture they carried it in and left I found that it was damaged. I called the co. about this and they refused to stand behind the warranty at all. I tried to get it replaced all they would say was sue us we are not going to do anything. So I call Ashley Furniture about this matter and found out that Knoxville Wholesale Furniture is the store with the warranty and they would have to stand behind it. But Knoxville Wholesale Furniture will not talk to me about this matter at all. The sofa can not be seat on the left side there is no support on that side and there a big gap between the seats that you can see the floor along with exposed wood also. So I am writing this to let others know about the store to save someone from getting in in this matter.

11/30/07--5 piece bedroom set and 2 lamps purchased from Ashley Furniture. Total cost with taxes and delivery was $1760.05. 2 lamps taken home by me.

MID 12/07—furniture was delivered. 3 pieces of furniture had chips in the marble, splitting in bottom layer on both nightstands, headboard piece was very crooked and off center. I denied furniture. It was all taken back. Because I had signed the store policy that there was no money back, only a store credit, I had to use the credit at their store. At first when I spoke with Mr. Murray, he wanted to charge me a restocking fee, not full store credit. He did not want to accept the lamps back that I had bought for the furniture. Then, I talked with Mr. Blake, who agreed to full store credit and to my returning the lamps.

Throughout December 07 and into January 08, I was at the store between 3 and 4 times per week. I’m sure this can be verified by their salespeople.

01/21/08--I used the store credit for 4 pieces of furniture. One I had to pick up at the store because it was discontinued. It was scratched and one of the handles came off, so I was given a slight discount. I picked this piece up at the store on 01/24/08.

02/03/08—I went to the warehouse to pick up the remaining 3 items so I wouldn’t have to take another day off from work and also pay for delivery again. I picked up a console which was fine. I had a friend with me to put the 2 nightstands together. Each nightstand had 4 legs over 2 feet long each. 3 of the legs on one nightstand were the same length. One was not. So it wobbled. I denied this piece. When I checked the drawers on the second nightstand, the top drawer would not close all the way. When I checked the wooden piece that the drawer rides/slides on, I saw that it was on very crookedly. Therefore, the drawer would not close properly. I denied this piece.

02/28/08—Still no replacement. I stopped in the store to talk with Rhonda Hallesy, the salesperson I had bought the furniture from. She had no knowledge of the next delivery. She told me to contact the store.

03/03-04/08—I called the store and spoke with Rachel. She told me that she would get back with me the next day. She never returned my call.

03/10/08—I went to the store because no one had been in touch with me. Mr. Blake, who I was dealing with from the beginning of the purchase, would not be in until 03/13/08. I spoke to Rhonda Hallesy. She still had no knowledge of the situation. Mr. Murray was asked who Mr. Blake reported to so I could contact that person. I was told it was only Mr. Blake. There was no one else to contact. He wouldn’t give me the name of anyone higher I could speak with.

03/11/08—I called the store to find out who Mr. Blake reported to. Mr. Murray again would not give a name, saying Mr. Blake was the one I needed to talk with. I told Mr. Murray that I was filing a complaint with Consumer Affairs. Once again I was told to wait until Mr. Blake came in. Mr. Murray mentioned that an email had been received regarding the prior pick up of 02/03/08. I did not want to discuss it further. To this day, I have not heard anything more on an email regarding any of this furniture.

03/11/08--I submitted a complaint to the VA Dept of Agriculture and Consumer Services--Office of Consumer Affairs.

03/15ish/08--Mr. Blake of Ashley Furniture called me requesting my cell number (instead of my home number) so the president could speak with me. I don't know why he couldn't talk on my home number? Mr. Blake offered to return the remainder of the money I haven't yet spent, but I had to keep what I had. I told Mr. Blake that I only have 2 pieces of furniture right now. One of which is a piece that isn't in the group setting. It was pulled up on the original bill of sale on the computer by the salesperson because it was the same manufacturer. It was ordered along with the bedroom furniture unbeknownst to me that it didn't belong. I still, also, don't have the 2 night stands that I rejected on 02/03/08.

Today is 04/30/08. 5 months to the day of ordering the original bedroom set. Per the Office of Consumer Affairs, Ashley Furniture is being uncooperative. I have not been notified either by Ashley Furniture. I only had 6 months to use my store credit. It is up in either June or July.

NOTE: DECEMBER 07 I had gotten rid of my original bedroom suit for the new delivery. I have clothing and other items laying around my bedroom either waiting to go into the “new” furniture or on the “new” furniture. The other items remaining in my bedroom are in disarray because I can’t set it up without the other pieces. My bed is on the floor because I had gotten rid of the frame for the new bed.

I believe I have been beyond patient and understanding in trying to amend for the original bedroom suit. At this point, I don’t want any of the furniture. This furniture ordeal has been a huge annoyance and nuisance, caused disruption and disorder in my home, time and energy trying to replace it, pick it up or just FIND the furniture pieces. When I look at this furniture now, I don’t have the happy, excited feeling one should have when “getting new furniture”. I would like to be fully reimbursed, and this frustration be brought to an end. I’m sure the people at Ashley Furniture are tired of this ordeal, also. Really, I need to get bedroom furniture. I can’t find anything in my bedroom, and I’m tired of sleeping on the floor.

I agree Ashley is the worst . Everyone makes mistakes, but it is up to the company to make good on the mistakes made, and that is where Ashley FAILS.

I have purchased from Ashley and had a great experience. They are independently owned so maybe thats it. I bought in MiddletownNY and its awesome!

Had almost the same experience 15 years ago ..when they were on Margaret St... bought 5000.00 worth of furniture, the bunk beds were wrong, my table base was wrong my chairs were wrong, when I call for my sofa and love seat not there, ordered 6 months in advance. My delivery showed up wheres my bedroom set..called store.oh my people delivered to Malone..days later, called again, " My guys are putting on all the knobs..finally showed up..guys started putting on knobs, I said I thought you already did this, :My boss lied", Wheres my couch, "they sold it, thought they could get it in time but Ashley shut down for 2 weeks, Boss didn't know".. When finally arrived ripped, paid extra for special treatment of fabric, the crew grabbed out a can of furtnutre scotch guard and sprayed in my home. 1000.00 cost me for this. Will never buy when the same people are in charge.

The bad comments are not warranted for 2010. I had a very pleasant experience shopping at Ashley Plattsburgh. The furniture was delivered on time and the price vs. quality is very good. One table had a broken part and the delivery staff ordered another table. A week later the new table was at the warehouse and I picked it up.

I'm suprised to read all of these bad reviews compared to the experiences we have had there. Although I am aware that usually when people write reviews and comments it is usually because they are pissed off and wanting to warn others, not to praise. Our first purchase was an oversized couch and loveseat which we had delivered. Our apartment entrance at the top of the stairs is hard to position around, it being a longer couch than normal, they did a great job taking care not to damage anything. We returned to purchase a dinning room table there that we picked up from the warehouse where they were very helpful and were sure to have us inspect the furniture before we brought it home. We are going tonight to pick up the matching chair and ottoman, now that we have room for it since moving, and I am confident that I will have a pleasant experience. I'm sure there have been some people who have had bad experiences, for which there could be many explanations. They unknowingly hired some "bad apples" or maybe some buyers just aren't experienced enough to take the necessary precautions, i.e. inspect it before you leave or refuse it upon deliver or pick-up. Don't take it home and then expect them to take it back later, who knows what you might have done to it. Or upon delivery, except it and call the store when they leave.

Ok I never write comments on crap online but reading how he wanted someones credit card number over the phone ponders me if it was the same guy who stole my parents identity from there when they purchased 2 recliners yes folks identity theft! They supposably fired the worker for it bc with my parents was god knows how many others! It was terrible and such a time consuming process they should of got the chairs for free! I am 22 and am looking for a place myself but will NOT be furnishing it with ashleys furniture and it does suck there isn't many other options but me n my fiannce will pay whatever mileage delivery fee from Burlington Vermont to save our credit and not give those ###s the time of day! My parents r truly wonderful people far more deserving than that! Although the chairs are in fine condition DONT chance it! Even if he WAS fired those money hungry ### better kno who their hiring!

I contacted the store to ask them if they had overstuffed chairs with ottermans available. I was informed by the sales person that they did. That night, I saw a commercial, one of many, on a sale starting this coming Monday, September 14, 2009 for a $ 399.00 sofa. I fell in love with the tomato red color and the fact that they had a love seat, a overstuffed chair, and an otterman available in the same style and color. I decided then that if I liked the items I would purchase two chairs and two ottermans to flank my fireplace on either side, the sofa and love seat. If I also saw new end tables and a coffee table that I liked I would purchase them too.

I contacted the store and spoke to another sales person (the one I originally spoke to wasn't available) who had no idea about the sale. He then told me that the sale was already on, when not ten minutes before I again saw the same ad on tv which stated that the sale starts Monday, two days away. When I informed him of this he started an argument with me and told me that if I wanted to get the sale price I would have to give him my credit card number and make the purchase ove the phone, sight unseen. What, is this person nuts or something? This idiot expected me to give a total stranger my credit card number to make a purchase for something I didn't even get a chance to see, much less sit on to test for comfort. I told him his proposal left a bad taste in my mouth and that I don't approve of such bad business practices. He then told me that if I come in Monday I will get the sales price even though, technically, the sale is over.

I hung up and was so pissed I called again and asked to speak to the manager. The girl who answered the phone wanted to know who I was but since I never gave my name to the salesperson to begin with I told her I didn't think that was relevant. She then puts on the same salesperson who is clearly disguising his voice, all the while trying to control laughing as the girl who answered the phone was outright laughing in the background. The imposter manager told me that there are many sales running all the time. In effect, there is always a sale on and if I come in the store I will receive the items I saw at the sales price. But how will I really know what the other sales prices are on the other furniture I saw if that sale is now off? All I know is the sales price of the couch I originally saw in the tv ad. Seems like I will get a major screwing if I purchase my furniture there. It will be their loss because I was planning on redecorating two homes. I will go anywhere else but Ashley furniture. I have since contacted Fleming Fine furniture in Malone, NY and apparently they have sales people who are adults and are serious about sales and customer satisfaction.

Well, another one bites the dust. I bought from them and went through pretty much the same thing. It is a sofa and loveseat. The sofa had a small piece that was coming undone. We received a discount because I was going to fix it. We picked up our furniture at the warehouse, so of course we didn't sit on them and inspect every seam. We got them home, and first when the loveseat cover was removed, there was a very small tear in the arm. Yes, I did take pictures which show the time and date. The loveseat also had pen marks or something on it. We sit on the couch and hear this clunking noise. Then I contacted the store immediately, being referred to the warehouse. The man who I spoke with was anything but a customer service rep. He wanted me to want the cuchion cover. I said "NO" it is brand new. This man said he would contact service and they would be contacting me, never happened. I called back 6 day later and the service man had no knowledge of my call. We set up an appt. The day comes for the appt, I receive a call that I have to transport the loveseat back to the store to be repaired. I asked about the couch with the noise, they had no knowledge of it. The boss of the warehouse - Jack - told me that we must have tore the loveseat when moving it in and this one is good- we twisted the couch through the doorway, that is the noise. I have never heard of being able to twist a couch through a doorway.
I am contacting the BBB in hopes of some actions.

If you folks decide to take these ###s to Small Claims court make sure you have PHOTO'S OF EVERYTHING, and if your camera is able to make sure it puts a time and date stamp on EACH phot you take of the stuff. Always remember a picture is worth a millon words when proving the fact that ###s DO indeed exist and they DO seem to live at this furniture store. I have never bought anything from them but after reading the complaints I am surprised to hear they are still in buisness. Maybe someone should contact the furniture makers and tell them how their product is being represented. Most big name brand companies don't like unhappy customers and may just revoke the dealers right to sell their product. This kind of thing has been known to happen. Hit the slime where it hurts the most...IN THEIR WALLET! If they have NO customers then they will be out of buisness. No money means they will be on the street to live...

Wow! We had the same abusive experience. We had a rocker recliner that I didn't notice that the frame was broken until later that day. Obviously, we didn't break it. They REFUSED to replace it even though it was later that day. The owner's son, a corporate genius-NOT, said that "it's like a Cadillac. You see, when you buy a new car, they don't replace it, they fix it." What insight! A Harvard graduate I believe. They do not care about customer service at all. What's sad is that people in the Plattsburgh area don't have many choices for furniture stores so their stuck with that ignorant bunch of ###s in downtown Plattsburgh. I would love to see this store closed and nothing would be better than to see that family living on the streets. Karma!

I completely agree with you. We had a VERY similar experience and also filed a complete with the BBB. Same experience with owner's son. Also, we were told that the damage to our furniture was from furniture abuse and all we have done is use it for sitting/lying on.

i had planned to buy some stuff threw ashly but was told that i needed to verfy info and trs would finace my suff they said i would have to fax some verifacation of employment and residance when i called to to them i could not get prof of employment cause i lost my job they told me they were going to charge my cc still and i could not get the money back because the store allready ordered the murchandise when earlyer they told me it had not been ordered? what do i do they charged my cc and canled my oreder

I was a victim of inside employee scam . they had my social security number and used if the purchase furniture. I was alerted by third party companies of the transactions. Ashley put this on my credit report and has not pressed charges against the employees

I ordered furniture from ASHLEY in March of 2009, paid them $500.00 up front which is what they requested at the time I ordered. It took them two months to deliver a mattress set and another two months to deliver other parts of the order. I purchased around $1200.00 in furniture being careful to pick items within my income range. At some point and time a third party came into the picture and wrote the order up for a purchase of over $5, 000.00 which is absurb. I 'm still trying to speak with an Ashley representative about this but I'm having no luck doing this. I need help asap.

I too was a manager for Corey in my first ever career venture. It took me a while but I was able to see through his crap. He is by far the biggest liar/hipocrit I have ever met. My wife warned me from the begining. I eventually had enough of his crap and moved on to bigger and better things. I'd like to know what Corey is doing now. He should be in jail!

we have tried to contact you and there is no response. Can you please contact us as soon as possible to [protected]

The Sales Manager at Ashley is terriable. Bruce Wink of the Athens store is rude. Never shop at Ashley. I have brought a lot of my funiture there and it will not happen again. Corporate office was no help. The manager at the ware house was fantastic Thanks Rick...

I have a friend that works at Ashley in Augusta and they DID NOT go bankrupt, but they were bought out by another company so I can't imagine that someone who worked there would say that. According to my friend they have been in negotiations with this new company for 2 1/2 months and thats the reason why you probably haven't received your furniture.

If you have won in court, look at the back of your check, and put a lien on ashleys bank account .You will need court papers that show you won.This is what I plan on doing.