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Ashley HomeStore

Ashley HomeStore review: does not stand by their warranty

D
Author of the review
12:15 am UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

We bought a Matress from Ashley in July 2010, after usuing it for 8 months the mattress started sinking in the middle and was causing us back problems, we called the Tech to check the matress, it was still under warranty. He said that there was not enough "sink" in the middle of the mattress to/for a exchange it. They will not honor their warranty and they "Do not Care Even If the mattress they Sold to Us Causes Back Problems". I have paid for this Mattress and this will Definitely be our FINAL PURCHASE and will share our expeirience with all of our friends. Will even consider Litigation the matter in court.
Riverside, Ca

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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