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CB Furniture Stores Ashley HomeStore Complaints #702-721
Ashley HomeStore

Ashley HomeStore review: ripp off

T
Author of the review
4:39 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

We bought three piece leather set (sofa, loveseat and chair). We were offered Boxing weekend prices. After delivery to our home, we have noticed that items were delivered unwrapped and realized that chair was the one at the store as the display item which was offered to us for deep discounted price while making the purchase. We have declined that offer as the chair had scratches and defects in the leather in couple of places. We asked for all 3 new pieces. Even paying the price of new items, returned pieces were delivered to our home. After complaining to the company, we were told that we bought clearance items and received discount because we agreed to buy clearance items. No return no warranty. After investigating receipts we were shown that next to each item there was "O" displayed, which is supposedly their code for clearance items.

Now we have faulty furniture for which we have spent over $4000.00. The company refuses to honor their return policy (48 hours report after delivery) and we are being told lies why we received discount.

The company is fraud.

NEVER BUY FROM ASHLEY FURNITURE STORE AT 1000 St. James Street.

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  1. Ashley HomeStore Contacts

  2. Ashley HomeStore phone numbers
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    Media Contact
    More phone numbers
  3. Ashley HomeStore emails
  4. Ashley HomeStore address
    1 Ashley Way, Arcadia, Wisconsin, 54612-1218, United States
  5. Ashley HomeStore social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 21, 2026
  7. View all Ashley HomeStore contacts
Ashley HomeStore Category
Ashley HomeStore is ranked 13 among 291 companies in the Furniture Stores category
#11 West Elm West Elm #12 Hayneedle Hayneedle #13 Ashley HomeStore Ashley HomeStore #14 WorldStores WorldStores #15 1stdibs.com 1stdibs.com

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