I recently bought an 02 pontiac bonneville as is from a car lot and received an as warranty for 6 months / 6, 000 miles. Within 71 hours my engine spun a bearing and is useless and the whole engine nneds replaced. My mechanic called asc and they said it was wear and tear and not covered! Seriously! The first thing listed in the warranty for engines are bearings. It states no restriction at all for wear and tear or breakage. What a scam! I would never have bought this car if i knew this company was this deceitful. Now i am out $4, 000 and have no car with four kids to care for. Thanks as!
I received an ASC Warranty when I purchased my truck used. I was led to believe this was an excellent...
I never signed up for a credit protection or reporting site. Since June I have been bombarded by 2 websites. Of note, I have Lifelock so I have no reason to sign up for these signts. I tried to purchase groceries the other day and I was told I didnt have enough in this acount. I came home and found 2 charges for items I didnt sign up for:
1. ASC - ID SAFE HAVEN PLEASANT GR OV for 29.95
2. and, USFUNDCLUB.COM.
I am planning to put blocks on all my cards. It seems they are selling card numbers not just peoples names. I havent signed up for anything and dont even answer the phone to 800 callers. So, I am not sure how I had this on my card. I am even more shocked because I cant find a number next to them. I may have to change banks. This is the 6th unauthorized charge this year. And, I am on a set income. I cant believe the nerve. I plan on reporting them to the bank and better business bureau.
Bought a used car on May 8th, 2012, took out the 90 day warranty through ASC Warranty just in case there was an major issues with that time frame. 3rd day having the car i am told the transmission needs to be replace by two mechanics.
I called the ASC and they say it's NOT covered because of pre-exsiting condition and will not be paying for anything.
Even though when i bought the car it stated, (which i have a copy of)
' www.platinumautoexchangeinc.com For Sale is a 2005 Mini Cooper S with VERY LOW miles!! 66k miles! In excellent condition inside and out. Engine and automatic transmission are in perfect ..." So how can if be pre existing?? If i don't hear anything back from ACS I am pursing legal action with my attorney and the BBB. If i don't here from Terry Small the Director of Operations next week. You can reach me at [protected]@yahoo.com
Dealer sold us a vehicle with the ASC Drivetrain Plus and Deluxe Coverage warranty. What a rip off. The first...
If you are late making a payment they will refuse your payment . if it is 5 days late they want the next months payment also they have sent my checks back refused to take them unless I make 2 payments then threatened me with foreclosure. they are horrible to deal with should be shut down. we bailed wells fargo out people look how they treat us. They are worst than dealing with loan sharks I have never dealt with them but these people are awful add illegal fees and charges on everything and lock you out continually from paying online so you have to pay fees for over the phone they should be prosecuted. I don't care what kind of credit you have you won't have any when you walk away from them.
This company is unorganized and does not want to help you. We have been applying for loan modification and then short sale since November of 2008. When we found out that there might be government help to ref, we called them. they told us we don't qualify. When I heard about the Homesaffordable thing, I called them, they told us no. So we had to go to the short-sale route. We met with the realtor and she was pretty useless too. She just collceted the paperwork to submit and the long hell of wait began. The next year was just waiting and waiting. After a year and a half, we finally got an approval from ASC. Since we had a second, we had to wait for them to approve as well. They took a long time to reply but we had buyer ready and was ready to sign. After another two months of waiting for Citi, our second, to respond, we finally got approved from them as well. So the realtor was ready to go sign over the paper when ASC has foreclosed on the house. All this fighting and waiting for nothing. I feel like this could have been avoided if they had been more organized and willing to help. The negotiator for this company did not respond to our e-mails ir calls until I told them that I wa going to report them to Attorney General. In thye midst of this a year and a half fight, they kept asking us to send them over the same paperwork over and over. If I would call to check on the status, they would tell me they are still missing papers. Something I had faxed a week ago. They would also keep sending letters telling us that we might NOW qualify for a loan mod.
I feel so upset with them since they were just sittin garound on their ### with our papers. We tried to do things right by short-sale and it was so close. They just wanted to foreclose since I guess it would be easier on them as a tax-writeoff.
The last two days at work I had a phone call twice from a agency that is said to be and attorney... becasue I...
Please. my friends! Kam and the Philly idiot speak of that of which they nothing. I was totally scammed by this company that hired them to bully you, misinform, and denigrate.
It is ### like these 2 that enable the crooks to persevere. I will join every and any lawsuit brought against ASC It might be good to get the background of these 2. When we do the lawsuit we will subpoena their bank accounts and see how much blood money ASC is giving them.
I say this because I do not see how our problems with the ### are any of their business unless they are on the take. I sure would not lecture them on their many sins.
I purchased a 2003 bmw in 06 - 2008 and at the same time purchased a warranty by auto services company. I...
This is a copy of a message I sent to someone having problems with ASC/ Wells Fargo. Hopefully, it will also help some of you:
First of all, I am so sorry you are having to deal with this. It is hard enough to have these financial problems without having to put up with unnecessary hurdles. Hopefully, I can help.
I don't think your state that you live in has much to do with it. It is basically finding the right person to speak with. Avoid any customer service reps or loss mitigation reps!! For whatever reason, you will get absolutely no where!! This rule applies to ANY mortgage company, not just ASC/ Wells Fargo.
In our case, we got a loan modification. We showed financial hardship when we filled out their financial worksheet and they lowered our payment approximately $300.00 per month and showed us as current. We don't get our taxes and insurance escrowed. We paid our new lower payment for three months and then our loan modification started which lowered our payment and interest rate for five years and then they both will return to normal (unless we refinance). They didn't forgive anything but added it to the loan (sort of like a refinance).
We started this mess in October of 2008 when we started getting behind (going towards foreclosure) and kept getting the same request for a financial worksheet from ASC. After submitting it TEN times and getting no where with CSRs and even the loss mitigation department, I finally found the number for the office of the president of ASC/ Wells Fargo. I believe I got resolution within a week or so after dealing with the others for months and months. We had been lied to, mislead, and just plain disrespected unnecessarily. We jumped through every single hoop requested and then when I would call to check, it was as if we never did anything.
Whether it is ASC/ Wells Fargo or any other company, keep going up the ladder until someone helps you. You HAVE to keep at it, even if it means months, because it will work out. We just had a new problem with the modification (they added on late fees and shouldn't) and I called the loss mitigation department and got no where again. I call the Office of the President and again got help. Don't let them wear you down because you can do this. The number for ASC/Wells Fargo Office of the President is [protected]. Anyone who answers is an Executive Specialist, NOT a CSR (they should answer the phone "Office of the President") and can help- ask them if this is the Office of the President when they answer. Their address is: ASC Office of the President P.O. Box 10328, Des Moines, IA [protected]. I suggest you sent a Priority Mail letter with delivery and signature confirmation first before you call with all of your information, including that financial worksheet if you have it and any late notices or paperwork that you have from and to ASC. If you don't have anything yet, just send a letter explaining what you need (make sure to include your loan number). These people are very professional and you won't be disappointed. I have worked with several of them.
Please update me when you hear from them. I would love to hear what happens. Good luck and God Bless.
ASC is NOT able to HELP with the Loan Modifications. I had been paying on time at all times. I'm struggling due to loss of income; My shortage on budget is only around $300. oo a month. After more than a year dealing with this stressfull situation, they sent me a letter 10/2009 saying that loan was NOT approved, and that I have two choices: "Short Sale" or "Deed in Lieu". When I got the letter, I said to myself "WHATTTTT"???? What's going on with this company (WELLS FARGO). Government need to INVESTIGATE all this companies regarding their guidelines and procedures.
Asc (America's Servicing company) bought our two home loans in 2006.We have had non stop trouble with them.We are under water in our home, so we owe way more on our home than its worth and our monthly mortgage payment is close to three thousand dollars a month, and we can not afford it.My husband works six days a week split shifts and I am on Social Security.I applied for a modification five months ago and have been current on all my payments.I called in every month to see the status of my modification and the rep would always tell me something different.They said oh wait 30 days, so i would wait then they say 60 then 90.Well time went by and it took them 5 months to tel us that we did not qualify because our bills ar to high, They said for them to be able to help us we would have to be able to afford all our bills and and our mortgage payment.That dos not mak no since what so ever!!! This company is truly terrible!!! All I can do is pray and take one day at a time.
My home was damaged by a tornado in April of 2008, I submitted the 1st insurance check to ASC and then I received 2 more checks from the insurance company payable to myself and ASC as of today, I have had to pay for all the inspection to the property, and on the supplement check I sent, they are refusing to send any more funds until the home is 100%. My home is at 75% completeion, we have spent $50000 of our oown funds and ASC is refusing to release anymore of the money. Tey have placed the money in an escrow account and it is collecting interest, but I am not entitle to the interest they are collecting on my funds. They have recieved $100233 from the insurance company and we are behind on everything. These people could not read the claims documents submitted, I have submitted documents more than twice on the same information and now they refuse to release anymore funds.
In six months once my home is completed I will be refinancing with another mortgage company, one that is legitimate and works for their customer.
Call the Federal Trade Commission FTC and file a formal complaint to protect your rights.
Phone number for FTC [protected] then call your state attorney general's office, commerce dept, and the Better Business Bureau. Contact your Congressman/woman or your Senators...this company is a predatory loan servicer...They do not own your mortgage so it is illegal for them to foreclose on your home!!! Only the lender who can produce your mortgage note has that legal right. Make a request to ASC to produce your loan documents...they wont do it because they don't know who does...wall street...
Wow what a fraud this company is, I was advised by my prior mortgage co 2 years ago that my loan was sold to...
American Servicing Company claims they are reviewing your information in attempt to approve you for the HOPE program. However, BEWARE...I was just denied...they stated per FHA guidelines, all my debts including the new written down mortgage and any revolving debt needed to be below 31 percent. However after reading the FHA guidelines on line, there numbers don't match up. I have read FHA requires the front to not exceed 31 percent, but not the total debts. This is a cover up I believe. When they say they are reviewing your case based on FHA guidelines, they are really reviewing by their own criteria. I can afford my new payment that would be written down to half of what it was prior. However, now I'm another victim to this Foreclosure mess. I feel ASC has no intentions on helping their existing clients as they state. BEWARE...also worse customer service ever, even the supervisors lack credibility as they are just as evasive and inconsistent as their dim wit employees
I am going to adding to the long list of complaints against ASC. My due date without late fees is the 16th of...
I set up a prepayment plan after waiting 2 months for ASC to admit to having my paperwork to modify my loan. I was already unable to refinance because my X ruined my credit and my interest rate went from 8-10%. I finally got someone on the phone explaining that I was surviving a violent relationship and may have hardship in the near future. She was very nice and set me up on a forbearance repayment plan. I had to come up with $1557.00 to show good faith and I did. I went hungry and did not pay my second loan. She explained I could not be late on these payments and that I should have them automatically withdrawn, I said ok since my payment went down . Well last month, out of habit, I made it online and realized I could mess everything up like that. This month my payment was due on the 7th and on the 12th I realized the payment was not deducted. I called in, got treated like an animal, transferred 3X, I was told I had to pay more money because I broke the contract!
I explained it was supposed to be taken out automatically, they said I was being difficult and transferred me to some international line that hung up on me. When I called back I amazingly got the same girl who set me up the first time, she was so nice, even apologized for what I went through and said she was sorry she did not explain the first time that only the FIRST payment was withdrawn automatically! She explained in order to get my payments back on track and the same amount each month, I would have to come up with the $1557 again and the remaining 7 payments would be $1300. By the end of the conversation, my payments were 1600! I explained it was not my fault and not even seven days late! She said I broke the contract, I said I have a second also, that would make my payments over 2000 a month! I am going to have to let them take my house? How can they do this when i am obviously on a low income budget and on a adjustable rate loan. CAN SOMEONE PLEASE REFINANCE ME WITH BAD CREDIT AND TAKE ME AWAY FROM THESE MONSTERS? IT IS BEAUTIFUL AND I AM NOT ABOUT TO GIVE IT TO THEM!
It's been six months since I put together the information below -- I've had so many people e-mail...