Menu
Write a review
File a complaint
Arby's

Arby's review: Received wrong order at the drive through window, when we got home we did not have the French Dip & Swiss that we had ordered.

L
Author of the review
5:42 pm UTC
Verified customer The reviewer confirmed their account using Google. Learn more

Arby's 08636 Robert C Byrd Dr. Bradley, Wv

Ordered at drive in, when we arrived home to eat, we did not have the french dip & swiss sandwich we had ordered. Went back to the store, went inside only to be handed the sandwiches that had been setting on the counter for 30 minutes. I refused those sandwiches and asked for them to be made fresh. Since this was not my mistake, but the person handed it out the window. She was very rude about the whole situation. I asked for at least half my money back for the inconvenience of the whole situation and the rudest from the employee. She got even more rude and said she could not do that. Which I had no intention of asking for this, until the employee was so rude and unkind. We will not return to this Arby's.

Desired outcome: Would like a full refund of the $25.84 that we spent on this meal, only to be mistreated and caused to come back to the location for the meal we ordered. on 8/06/23 - DT370

0 comments
Add a comment

More Arby's reviews & complaints

Arby's - food poisoning 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Arby's - survey
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Arby's - mold on food 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Arby's reviews and complaints
  1. Arby's Contacts

  2. Arby's phone numbers
    Click up if you have successfully reached Arby's by calling +1 (800) 599-2729 phone number 0 0 users reported that they have successfully reached Arby's by calling +1 (800) 599-2729 phone number Click down if you have unsuccessfully reached Arby's by calling +1 (800) 599-2729 phone number 0 0 users reported that they have UNsuccessfully reached Arby's by calling +1 (800) 599-2729 phone number
    Guest Support
    Click up if you have successfully reached Arby's by calling +1 (800) 984-8289 phone number 0 0 users reported that they have successfully reached Arby's by calling +1 (800) 984-8289 phone number Click down if you have unsuccessfully reached Arby's by calling +1 (800) 984-8289 phone number 0 0 users reported that they have UNsuccessfully reached Arby's by calling +1 (800) 984-8289 phone number
    Experience Feedback
  3. Arby's emails
  4. Arby's address
    1155 Perimeter Center West, Atlanta, Georgia, 30338, United States
  5. Arby's social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 02, 2026
  7. View all Arby's contacts
Arby's Category
Arby's is ranked 12 among 57 companies in the Fast Food Chains category