Arby's review: Drive thru service

I ordered 2 meal options with on the screen contained sandwich, fries and a drink

I was charged for 1 meal option and a single sandwich and a drink

When I received my food, I told the person at the window I was missing a fry, and she looked at my order on the screen and stated

You only paid for 1 fry; I will have to charge you for the second fry.

Mind you I waited approx. 17 minutes for my order.

I explained that I had ordered two meals not a separate sandwich,

She again stated, to get the second fry you will have to pay for it.

Very rudely. No way I was waiting another 17 minutes for my fries I originally ordered.

The staff was too busy joking around with each other to take care of the customer. Had there not been a lot of playing going on, my order would have been entered correctly, I mind you had to repeat my order twice at the window. And they still got it wrong.

Not a happy customer at all.