The complaint has been investigated and
resolved to the customer's satisfaction
Apple Vacationsovercharge problems!

Apple Vacations was chosen to help our friends & family travel to Cancun, Mexico for our May 2006 wedding. The majority of our guests were leaving Dulles International Airport and purchased the land & air accommodations through Apple Vacations. The week prior to our wedding, the package price dropped $87.00. I immediately notified Ballston Travel (local agency) and Apple Vacations. I was told Apple "guaranteed pricing" and will offer the lowest advertised price. Providing the lowest price is also in my contract that I signed with Apple for the Seago/King Wedding on May 6, 2006 at the Riu Palace Las Americas in Cancun, Mexico. All qualified guests would receive a check in the mail. Well, 6 months later my guests are still waiting for their refund.
Myself and our local travel agent have called and/or sent numerous emails to resolve the situation. Most of the time, no response. On a few occasions, an Apple Vacation representative says "they are checking into it" and then we never hear from them again. It is an embarrassment that this refund has not been issued. They are clearly overcharging 21 people.
My local travel agent at Ballston Travel [protected] has all of the necessary documentation to show individual payments and the qualified individuals that should be receiving a refund. We have presented all of the information to Apple and they still have not provided the refund...6 months later!!
Any assistance you can provide to get our wedding guests their refund would be greatly appreciated. We know they spent their hard earned money to celebrate a monumental time in our life. And we would like for them to receive their due refund. Thank you in advance.


  • Lo
    Loka67 Aug 20, 2018

    I had a wedding on April 28 and just because my flight was delayed I lost that wedding I was delayed almost 2 hours very sad I would like to know what can I do about it because that was the reason I flew to Cancun please read me back and tell me what can I do thank you very much Sandra Perez

    0 Votes
  • Ca
    Cari Williams Nov 30, 2007
    This comment was posted by
    a verified customer
    Verified customer

    See my complaint! SAME ISSUE.

    We booked an Apple Vacations trip to Mexico In August, 2007.
    The trip was scheduled for Oct 20 thru Oct 27th, 2007.
    We booked with Apple with the understanding that you have a price guarantee.

    I contacted Apple Vacations at 11:56 am (CST) on Monday, Oct 15th to inquire about the price guarantee because I noticed on the internet that the price had dropped on our Mexico vacation package.

    I was advised by one of your Representatives that indeed, our package price had dropped $400 per person.
    I was advised that the guarantee would be processed and would be applied to our Mastercard.

    Several weeks later, I had not received a credit on our Mastercard.
    I contacted Apple Vacations again and was advised that I needed to wait 1-2 billing cycles before this credit would be applied (apparently I reached the Chicago office)

    Again, our billing statement arrived, and we had no credit on our Mastercard.

    I contacted Apple Vacations again on November 28 at 3:00 pm and spoke with "Megan". Megan advised that the price guarantee was never processed, and in fact, there was no record of my call.
    I asked her what Apple could do for me now? Could they look up the call that was made and find out why the price guarantee was never processed?
    She stated that Apple Vacations does not record their calls. She also stated that there was nothing Apple Vacations could do for me now, because it appears that I had never called regarding the price guarantee.
    I advised "Megan" that I would not accept her answer. I would not lose $800 due to a mistake that Apple Vacations made.

    I asked to speak with a Manager.
    I then spoke with "Harold".
    "Harold" advised that the only thing he could do was to see if they could pull a report and show if I ever did call Apple Vacations.
    I gave Harold the phone number that I called from [protected]), which is my telephone number at work.
    He stated it would take one business day to run the necessary report and he would call me back.

    On 11/29/07, Harold did not contact me.

    On 11/30/07 at 3:10 pm (CST), I contacted Apple Vacations again and reached "Allison".
    I asked to speak with Harold. He was on another call, so I left my name and number. Allison advised that he would call me back after he was finished with his current call.

    Harold did not return my call.
    He did not even call me to state that he was still working on the issue, and apologize for the delay.
    He simply didn't call.

    Needless to say, I am very frustrated with Apple Vacations and your process.
    Clearly, one of your Representatives did not complete the transaction as they were supposed to.
    How can I correct this?

    We spent $3200 on a vacation with Apple.
    We just want the $800 that was supposed to be processed on Oct 15

    I will keep pursuing the issue until the mistake is found and the correction is made.

    0 Votes

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