The complaint has been investigated and
resolved to the customer's satisfactionResolved antivirus 360 — Fraud/Scam
resolved to the customer's satisfaction
I too had been scammed on Feb. 10th. While surfing the web this Anti Virus thing poped up on my screen telling me that I had contacted a Virus. I tried to just delete the pop up but it kept coming back. I could not get rid of it so I decided to just buy the protection. I received a confirmation e-mail where there were key code numbers which supposedly I needed to apply before I could start using the download.
However when I opened up the file it just started to do a virus scan (which was bogus) because I never entered the key code numbers they gave me from the e-mail message. Immediately I knew something was up so I went to the complaints board and sure enough Antivirus 360 had already had some complaints. I then called my credit card company to report a fraudulent website and cancelled my card as well as put the amount of the charges in dispute. I then went back to my e-mails and pulled every e-mail contact off the confirmation page and sent threatening e-mails to them and told them about my credit card phone call as well as them being on the complaints board and I demanded a credit to my card telling them it was in their best interest to immediately credit my account for selling me fraudulent antivirus protection. Shortly afterwards I received (2) e-mails one of which was some support group which you would never get a refund from and the other was a BINGO. The e-mail stated that I will receive full credit within 2-weeks. I did receive the credit within a couple days. For those of you trying to get a refund you can try this e-mail as I did. Send an e-mail to ([protected]@yahoo.com.) Hopefully that will work as this was the e-mail address I wrote to that got the response from ([protected]@[protected]@gmail.com). Of course you can try the second e-mail as well but you might not want to scare off your refund so I would try the first one and see if they write back and if you don't get a response then try the second e-maill address.
I don't recall ever seeing a phone number to call so looks like all we have to go on is the e-mail addresses.
Hopefully you all have your confirmation e-mail with your confirmation numbers as you may need them to get your refund so they can match up the amounts to credit you properly.
Good Luck and I hope you all can get your money back as I did.