Angies List
Reviews and Complaints

sales people lie about cost of leads and how many contractors receive leads. basically Angi make money and you dont.

I purchased a mirror from Walmart. During the purchase it asked did I want Angi's list to have a contractor come hang the list. I paid for the service and was scheduled for the 9th. I took off of work for the contractor to come hand the mirror. 1 hour before they were due to arrive they cancelled. They rescheduled for the 11th. I took of work again. 1 hour before they were due to arrive again they called and cancelled. I contacted Angi's list they rescheduled for me with a different contractor for the 18th at 5:00 p.m. At 4:57 I get an email from Angi's list stating that the booking was cancelled. I have never experienced anything like this. I contacted Angi's list and there is not supervisor to talk too. There is no corporate number. I am so disappointed.

I contacted Angie’s list about getting some stairs in about three places that they needed to be fixed because they are starting to show signs they needed to be fixed. A gentleman from a step above handyman services contacted me. He came out to the house and quoted me a price now I have no experience in woodworking. My husband was at work and he could not be here to make sure they did everything right. They done some work the first day and it looked horrible on my house that appraise is at $450,000. So my husband said absolutely not when I paid him. He told me not to tell his business partner what I paid them for their services the same day I gave him $2800 I cashed app half and wrote a check for the other it was taken to the bank and cash the same day. My husband has made multiple attempts to get him to come and fix this awful work he’s the manager or contractor. Why did he not come out and inspect his people‘s work? I had to call the. Home inspectors and get a report and he agreed that most of the work was terrible and some of it was unsafe we have reached out to him. I don’t know how many times and he keeps responding with the same messages and we’ve given him opportunity after opportunity to come and fix this. I want my money back and he can come and get his wood and I will find someone to do it safe safely. I had a stroke and this is the main reason this has to be fixed because it can cause me to get hurt. I have had to miss several days of work just to sit and wait to see if he comes.

The house cleeaner did not come close to cleang thhhe house have three bedroob one bath home only room cleand was by beroom extremly poor job on the floor no other floors not touched she adised that her time limit epired whhichh blew my my mind resean why I did not ispct the hhous I epected she would do a good also she wanted us to pay for the services directly scamming the elderly that said im sure you want retai your name so I woul aprecite a refund and refund appers I will tak a chhhanc rebook have nice my is dale jordan at 6664 calle hhherculo tucson az

1.11.2025 Angi Listing for S&S Garage Doors- also DBA Garage and Gates?
Replaced single Spring w/TWO, $300 EACH, End Rollers and CABLES $150 PLUS LABOR $200.00 = Total $950.00 Shon Mitler [protected] Called me ; Texts also from [protected]
Garage Door Svc Invoice # [protected] was disconnected. This Vendor Charged Double what other Angi Vendors would have charged! Not able to find CO. on internet; Not CONFIDENT w/their LIFETIME Warranty. Adam Ratsaby/Tech was disorganized, forgot power drill battery pack at another location, asked me IF I had one = NO; Did not clean up after himself. Found debris in yard next day.
Charlie [protected] BLT Garage Doors could get all that done for $475 tomorrow afternoon which would include preventive maintenance on the door and opener. Again UNHAPPY w. S&S Garage Doors- also DBA Garage and Gate & owner, Shon Mitler [protected]

Complaint against: MLD Remodels, LLC
95148 Colnago Ct
Fernandina Beach, FL, 32034

Dear sir/Madam:

In July 2024 I contacted MLD Remodels LLC to remove and replace my attic insulation due to age and some rodent damage. Jason of MLD inspected my attic before giving me the bid. They required a 50% down-payment ($1,875)which I foolishly gave them. They came for 3 hours one day and removed less than 15% of the insulation. The next day they arrived with hazmat paper suits and after ½ hour announced all the ceiling sheetrock would have to be removed, that the attic was a biohazzard and that this would cost at least another $10,000 (not to mention I would have to vacate my house while this work was done). I took the time to contact a sheetrock company and was told the sheetrock was fine – it would only need replacing if moisture were bleeding thru and that was not the case. I also contacted a home inspector who verified there was no need to replace the sheetrock. I did have the duct work replaced and that crew which spent 2 days in the attic without reporting any problems.

Since it was obvious that MLD was not going to complete their part of the contract, I requested a refund, offering to leave $250 of the $1,850 on the table. They wrote back offering me $375 citing expenses for hazmat materials etc. These materials were never authorized by me and were never used on my property. They tried to up sell me for work I did not need and refused to return my deposit.

Sincerely,

Anne Handley
2409 Via del Rey
Fernandina Beach, FL

I booked a handyman thru Angi to install 13 sheets of plywood to enclose the carport ceiling for October 26th, 2024. That day arrived, but the handyman did not show. Unable to contact him thru Angi app, I hired someone else on the 29th.
Later, on the 29th, I find that Angi had charge my debit card $299.00 and showed that their handyman showed up on the 26th, performed 3 hours of work and Angi showed the job completed.

After numerous attempts to get through to their service reps, I put a debit dispute with my bank. The bank investigated and presented a 10 page report from Angi stating how great they were. They (Angi) also stated that their handyman showed up, performed three hours of work and the job was completed.
Still after going thru their customer support and their apologies and understanding, the end result was that, I should have contacted them within 72 hours of the handyman not showing.
Now they say that they would be glad to rebook, still missing the fact that I had hired someone else to complete the job, but they would not refund any payment.
Theft by deception and fraud.

I hired a handyman to do some work on my home. When I asked him how much I owed him, he said Angi will take it out of your credit card. I said that I didn't want them to and that I would rather pay him. He said let me see if they take it out and I will come back for the check if they don't pay me. He came back and I paid him. Yesterday, my brother was going through his credit card statement and he noticed a charge on his bill. He asked me what it was and I didn't know. We called Chase Bank to let them know. I asked the agent if there was anything he could tell us about the vendor. He said it said "ANG SEP9". I realized that was from the handyman I hired. I want to know how Angi's list got a hold of my brother's credit card number when my name is not on it. I also want to know why I wasn't called if this handyman was trying to get paid twice. It has caused problems between my brother and me because he said he shouldn't have paid for this charge. I agree. This is fraud that Angi's list committed.

Continental Landscape Services came on your referral to trim prostrate acacia. I questioned if it should be done in the summer heat and he assured me that it was a native plant and would suffer no harm to meet HOA demands. Since his service the entire front yard is dying. All the prostrate acacia have gone from green to dry brown. The Banks rose is dead. Thousands of dollars of landscaping is now dead/dying.
I want him to be reqired to replace the dead/dying plants and restore the yard he killed.

I hired one of your independent contractors (Kaitlynn's Quality Cleaning Service) to do a total house deep clean. Two people arrived at 10am on 8/7/24. We did a walk around to discuss what we wanted done. A price was quoted. I was skeptical that 2 people could accomplish the task, but agreed to it. Let's just say I was not pleased with the final results and took photos to demonstrate my concerns. I contacted the "pro" directly and was offered and accepted a partial refund of $140 which was not nearly enough. I strongly suggest that you no longer endorse this service provider.

I have never used anyone from home advisors and yet they keep calling my cell phone. I have asked them to stop and block phone numbers. They call from different numbers and keep harassing me. I have repeatedly asked them to stop. MAKE THEM STOP CALLING ME! I am on the do not call list but this doesn't bother them. I have never used Angi's list and never would if these are the types of companies you use.

June 20, 2024 Rob Buhl showed up at my door stating he had gotten my information from Angies List. I hired him to do siding on fascia and soffett boards. I paid $5000 up front as he requested. I was told the materials would be here the next day. They weren't. After waiting a week and getting countless excuses as to why the materials weren't here, I asked for a refund of my money. He showed up the next day with materials. He said the job would be done in six days. Then said it would only take three days. After 30 days and the job still wasn't done I had to fire him. He is not knowledgeable as to how to do the job since he was observed looking on YouTube to see how it was to be done. I really thought Angie's list would vett these people a little more closely. I ended up having to hire another crew to finish the job as well as I had to buy more materials to get the job finished. My estimate had included the gable vent fans with were also never done. Also he had given another estimate the same day (June 20) to another customer As of July 19, that customer who had paid $3000 down still had not even gotten his materials.

I booked a professional through Angi to replace ficia Trim around the perimeter of my roof. Also, they required me to $400 + fee to book a professional through A firm. So, I did that in good faith. The contractor shows up at my House late for the appointment. I show them what needed to be done. He looks at me and said that Anti communicated to him that they only needed to just replace (a) piece of trim. He said he could not do the work and left my home. Now Affirm is demanding me to pay them (6) $80 + installment payments to pay for work the work that was never done. Who did Affim pay that money to that I am having to payback? Please email mecat kurt.[protected]@outlook.com. pH [protected]! Thanks!

Dear Angi List Customer Service,

I hope this email finds you well. I am writing to express my extreme dissatisfaction with the tree service provided by M & M Lawn Services of McKinney. Despite paying them $775.00 for the job, the work was left incomplete, and I have been unable to reach them since July 3rd, 2024.

Here are the details of the situation:

Service Request: I hired M & M Lawn Services through Angi List to trim and remove dead branches from 4 large trees in my front yard.

Payment: I promptly paid the agreed-upon amount of $775.00 upon completion of the service.

Incomplete Work: Unfortunately, the job was not finished as promised. Several branches and vines were left hanging posing a risk to my property and safety.

Communication Failure: Since June 3rd, I have made multiple calls and sent numerous text messages to M & M Lawn Services, but they have completely ignored my attempts to reach them.

Unprofessional Behavior: Their lack of responsiveness and failure to complete the job is highly unprofessional and unacceptable.

I kindly request your urgent intervention in resolving this matter. I expect immediate completion of the tree service as agreed upon. If necessary, I am prepared to escalate this issue further.

Thank you for your attention to this matter. I trust that Angi's List will take appropriate action to rectify the situation promptly.

Sincerely,

Jay Johnson

[protected]@verizon.net

972.955.9318

Angi’s wouldn’t not stop calling so I gave in finally. They told me I would receive 8-12 jobs a months and after months am only receiving 0-3 a month and most are fake profiles.

I’ve been emailing for months trying to resolve the issues and no one responds. I sent an email tell Angi’s not to charge my C.C until the issues are resolved and they continue to charge it without my permission.

I used angi.com to get insulation work done in the attic. They set me up with an unlicensed insulation company. They told me I had mold in my attic, tore out my attic floor and installed a fan that was spliced and not the brand they claimed it should've been. Nobody from angi will help me. They want to hold the insulation guy responsible but at this point angi is responsible for not "vetting" their contractors like they say they do. He was using other peoples license information!

I've had this service for over a year. On 4/17/2024, my account was debited $86.52 for my scheduled mowing on 4/18. However, 4/18 was a no-show. I called to complain and was given a "free" mowing as an apology. The free mowing took place on 4/25. My original 4/17 payment was not refunded. The rep I spoke with suggested I leave it on my account for a future mowing. The next regular mowings were all no-shows. I terminated my service with them. I called several times to get my 4/17 no-show payment refunded. I was told each time that it went toward the "free" 4/25 mowing. I have tried unsuccessfully to get my money back. I have an email from them advising me of my upcoming "free" mowing. Angi

Hi Jean,
Your booking is coming up soon.
Enjoy your free booking on the house!
Get in touch with your pro, Kyle.. R.
Connect with Kyle.. R. ➔
Lawn Trimming & Mowing
Booking ID #[protected]
date Thursday, April 25, 2024 at 11:00am
frequency One Time Service
See under Claimed Loss below
I want my money back.
Thank you

I took the moving referral off Angi's list. There were two recommended moving companies:

National Van Lines

Shleppers Moving

After calling both companies, Shleppers Moving seemed easy to work with, so I chose them. The contract specified to pay half deposit, and half at delivery. My total was supposed to be $3200.

The office people at Shleppers are VERY nice, but can't always be reached.

When the moving team showed up, the lead guy was a "tough guy" who advised none of my IKEA-type furniture could be moved safely. I elected to remove five large pieces from my inventory. He told me unless an 18-wheeler truck could access the new apartment, I would be charged an additional amount of money to reload onto a smaller truck.

I called the new apartment complex and they confirmed an 18-wheeler could access all alleys. My belongings were loaded onto Richard's truck and I was advised the moving company would contact me when the load was ready to be delivered.

Shleppers called me the day of delivery and advised I must pay the drivers in CASH. I drove to the bank and pulled out $1600.

On delivery day the movers contacted me by text and said they must be paid IN CASH or a money order from the Post Office, but they couldn't accept any money orders from a bank.

When they arrived, the drivers said the 18-wheeler would not fit in the driveway, and I would need to pay an additional $600 IN CASH, and $75 because the access was more than 75 feet. I challenged the access fee. The lead guy paced out 76 feet, which meant I needed to pay this additional fee. I was too tired to pace it out myself, so I agreed.

I had to go to the bank and pull out an additional $700 in cash while they were "supposedly" reloading the truck onto a smaller truck.

When they unloaded my things, the boxes were smashed. The second guy told me "That's because they placed heavy boxes on top of light ones". When I initially spoke with Jo Ann, the lead salesperson at Shleppers, she advised: "Oh, you don't need to worry about heavy and light boxes, these guys are expert movers."

When they unloaded, boxes were damaged, lights were broken, and I knew I had been "had".

I checked Google under Shleppers Moving, and there were many one-star reviews. My experience is not "one of a kind".

Conclusion: If you care about consumers, you will NOT recommend this moving company.

On April 15th I order 2 toilets from Lowes in Marion, IN to be installed. The first email I received about the installation was to be on April 19th. It was rescheduled before the installation date came. Who rescheduled, I do not know.

The install was rescheduled 3 more times (again, I'm not sure by who) but the 3rd reschedule (#4 if you count the original), was for a date I could not be home, so I rescheduled for May 13th. I waited 4 hours, but no one ever showed, nor did I get a phone call letting me know why.

I then spent another 30 minutes on a chat line. The resolution was not to my satisfaction, but the install was rescheduled for May 17th. Again, I waited for nearly 4 hours and again, no one showed nor did anyone call to let me know why.

I called customer service and got several I'm sorries. I asked to speak to a supervisor, but they were unavailable. I was told they would call back, but at this point I have zero confidence. The install was again rescheduled (this in now number 7) for May 23rd - which is unacceptable. It must be done by May 21st. I have relatives coming into town to celebrate my grandson's high school graduation, and it must be done before then.

I contacted Angi to hire handyman to dig out roots from hedges that I had previously cut to about 4 or 5 inches from the ground. I established an account which was required This was accomplished on computer, They came back to me that I wanted a handyman to trim/cut hedges,

I responded with a correction to their mistake and was told that they had estimated my job at $236,83, I again tried to correct the discreprecy to no avail.

On 12 April 24 I received a call from Sam who stated Good morning this is Sam from Angis. I am going to be a little late as my tire just blew, after I fix it I will be there.

I texted back to Sam to disregard as he was sent by Angi to trim hedges and not dig out roots. He acknowledged and thanked me for info.

I then saw my bank account had been charged $236.83 for hedge trimming,

which did not take place, and no service had been rendered.

I have contacted customer service on line and filled out and explained my situation, only to be constantly asked to repeat myself, and going around in circles, I have tried to get through to Angis customer service via landline numerous times only to be told a rep will be with you soon and then

the phone is hung up. I was assigned a file/complaint number [protected].

I have filed the texts from myself and Sam, to verify he did not do any work,

and sent to Angi.

I would like my $236,83 reimbursed into my account, to resolve this situation,

All assistance in this matter will be appreciated,

Peter Coxon

I arranged for gutter cleaning service through ANGI.com (Booking ID #[protected]). In doing so, I specified in the “project details” section of the work order that I also wanted the exterior of the gutters cleaned. I additionally stated that I did not have a ladder sufficiently tall enough, so the vendor would need to provide his/her own ladder. I accepted the price ANGI.com quoted me and the appointment was scheduled for April 4, 2024 at 10am. When the vendor Vitaliy arrived (at 11:10am), he said he knew nothing about having to clean the exterior of the gutters and did not even have the equipment to accomplish this. I asked him to at least do what he came to do, which was clean ”out” the gutters. He completed the task and did a good job.

I called ANGI’s customer service number to express my concern about the failure to communicate the details of the work order. I was told that they would arrange for another appointment on Sunday April 7 at 10am and the new vendor would specifically know about the need to clean the exterior of the gutters. She stated there would be no charge for the visit. Later that same day, I was contacted to change the arrival time from 10am to 3:30pm on Sunday. After juggling my schedule again, I awaited the Sunday visit.

When the vendor Santos arrived, he knew nothing about the previously mentioned “specific” instructions regarding the exterior of the gutters. Yet another glaring failure to properly communicate the content of the original work order as well as the details of the follow up call.

I cancelled the appointment and called ANGI’s customer service again. I went through the same process of proving who I was even though I provided them with the work order number. I explained the entire situation and, as with the first call, I asked to speak to a supervisor. In neither case was I connected with a supervisor but was told one would call me back within 24 hours. I guess there are no supervisors on weekends or weekdays. It has now been more than two weeks since that conversation…still no call!

On still another note, the follow up work order indicated a $40 charge, even though the first person I spoke with said there would be no charge. The second person said the $40 was for the use of a ladder which I said I did not have (as noted above). Since that information was part of the original work order, I am a little puzzled by ANGI”s attempt to collect what I see as an extra fee after the original estimate was accepted. Perhaps it is just another communication error. This time on my part.

Now let’s get to the crux of the matter. I requested a service with specific details and was quoted a price, which I accepted. The service for which I paid was only partially completed. Attempts to express my concerns have met with continued miscommunications and/or blatant obfuscation. Neither vendor who appeared at my home were aware of the specific instructions, nor were they prepared to complete the entire job as requested (and paid for via American Express-charged 4/4/24).

ANGI.com apparently has some sort of practices that exclude providing all the job details to their vendors. Otherwise, it would not have happened twice, even after assurances it would be communicated to the vendor on the second visit.

Having spent many years in management, I submit the following opinions:

1. You should examine your internal and vendor communications methods (a management function).

2. You should consider call-center recruiting standards that emphasize English as a primary language (an HR issue).

3. Direct first and second tier supervisors to respond to customer requests to speak (management issue).

4. Management should periodically test the customer contact experience to insure performance standards.

I expect ANGI.com to adjust the original agreed-upon fee of $193.00 to that portion that actually was completed, and credit my Amex for the portion that was not completed. I do not want another vendor to come to my home because I do not want another ANGI mis-communication fiasco. While I would normally expect someone from ANGI to respond to this message, I am not holding out much hope considering the aforementioned experience.

HOW DO I GET OFF THE AUTO TEXTS THAT CONSTANTLY COME IN FROM ANGI?

I used Angi for service and I no longer need any service at this time. I still keep getting text from Angi. If I can't get off receiving these text, I will definitely reconsider using Angi the next time I need something. Angi is like a virus to me right now. I'm not even able to use the STOP that is offered in each text. It will not send. PLEASE TELL ME HOW TO STOP ANGI TEXT MESSAGES.