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Rona

RONA Inc.

220 chemin du Tremblay
Boucherville, Quebec
Canada - J4B8H7

Customer Service

1866 283 2239(Customer Service) 15 6
1877 599 5900(Head Office) 5 3
1877 440 7662(Ontario Administrative Center) 3 1
+1 514 599 5900(Customer Service) 2 0
+1 416 241 8844(Ontario Administrative Center) 2 0
+1 403 235 7650(Alberta Administrative Center) 1 0
514-599-5900 0 0
Mon8:00 AM - 9:00 PM
Tue8:00 AM - 9:00 PM
Wed8:00 AM - 9:00 PM
Thu8:00 AM - 9:00 PM
Fri8:00 AM - 9:00 PM
Sat8:00 AM - 5:00 PM
Sun8:00 AM - 5:00 PM
Locations

Ontario Administrative Center

1170 Martin Grove, Etobicoke, Ontario M9W 4X1

Alberta Administrative Center
2015 60th Street SE, Calgary, Alberta T2B 3T

Complaints & Reviews

Upright freezer

Hi
I bought upright freezer more than two month ago, on line order, Maple Ridge BC. Canada . Was not deliver the date which was scheduled, contacted many times by phone and in person, they were saying will arrive next week today I went to the stor talked to Jesse the delivery department and he said I have already told you is on the way, , call warehouse yourself, I called they said the freezer is discontinued long ago. I called Jesse for replacement for something similar he did not help after lying for two month and canceled my order.
I get nothing after 65 days waiting for my order

Dress code

I work at store 21060 Rona store, 6055 Almon st Halifax N.S. Our dress code there is not consistent acro...

selling gyproc damaged beyond practical use

Top dollar for half a sheet of beat up gyproc. My wife picked it up or I would have told them to stuff...

Rona

store manager

Complaining about the store manager of that store of RONA...

I know somebody who wants to do fulltime work and doing too fulltime school. The store manager of this location doesn't allow/agree to him to do fulltime work. He said to the employee that he can't do longer hours even though the employee is already there for more than 10 years and he's a senior employee there. The assistant store manager who makes the schedule did what she can to make the employee work fulltime even he goes to school. It doesn't make sense why wouldn't the store manager allow the employee to work fulltime. The employee is willing to work more than 8 hrs a day just to complete the 40 hrs for fulltime. That employee is know is really hardworking and a lot of customers go to him just to buy stuffs from him. He make sure he attends customers really good than compare to other employee or staff there. The point is why would a store manager be dumb and let go this asset of the store?! It's such a shame. I heard a lot of employees complain about this store manager. They said ge doesn't listen to employees, he doesn't help much to assistant store manager or be of help. A store manager should know at least all the departments in the store and what usually the customer needs. The store manager "Tony" is not like that. He doesn't help employees or customers. I undertand he has some other works but he does nothing especially when the store needs him.
An employee who wants to work fulltime and doing fulltime school should be allowed. At least he's working and willing and determined to live his life especially for his future. A simple favor to ask to work fulltime while doing school fulltime is not a big deal. The asst. store manager put the schedule but the store manager doesn't like or agree with it. What a shame of him the store manager. The store manager should be glad for him to do still fulltime but it was the opposite. Because a lot of customers come to this regular fulltime employee. The employee needs the fulltime that's why he still works fulltime even he studies fulltime.

Can you please look this up. Thank you
This is like a bullying or putting the employee down.

online order service

Re: Order # 8615837 On Nov 1, 2019 I ordered from Rona's website a Tub Surround. The article stated it...

Rona

dishwasher

Ordered a whirlpool dishwasher online from rona, paid $900, waited three weeks for delivery. Had it installed...

service

I bought insulation six days prior to when I would be picking it up. I was told at that time they need to...

manager customer service

I was at this store tonight wanting to purchase vinyl sheet for outdoor deck. There are grey and burgundy...

dewalt saw blades

I went to my local Rona store to buy Dewalt 12"saw blades [protected]) regular price $139 on sale at...

rude customer service manager and staff!

I went in to resolve a prior issue with plants purchased at Rona that had spider mites which spread to my...

service

Hello
This is VERY long
On the 23rd of this month, I went into Rona with my contractor and bought 2 gallons of 4x Rustoleum and 2 gallons of water 10x Rustoleum. At this time I picked a gray color from wall. The nice lady then went into a 5-6 page color guide and picked "Gray" to tint my paint.
First - there was NO colours to compare what I have chosen on the paint chip to what this lady was now tinting my paint too.
Second - because these colours are NOT in your system a label was not printed and placed on can.

Two days later and out of paint I drove to the Oshawa location where I picked up another 5 gallons of 4x rustoleum and 1 gallon of 10x rustoleum. Afraid the paint might be tinted wrong I brought the paint BACK to store in Lindsay. My contractor who I HAVE PAID ALOT OF MONEY TOO, brought the empty can from the 23rd and asked to tint the paint. Well a different GRAY was selected. We were NOT told on the 23rd what paint was mixed to match our paint chip from wall.

Now my contractor gets the 5 gallon paint to my home and immediately recognizes that the paint was not mixed well as there was black tint on the lid. He attempts to mix himself and paints the deck. Under extreme pressure from me because I am having a house appraisal done. He thinks the paint will dry darker. THE PAINT WAS NOT MIXED PROPERLY AND NOW MY DECK IS 50 shades of GRAY

I now HAVE TO REPAY $1000 to the contractor to REPAINT MY 400 square foot front and back deck.

We were NEVER told that the color of the 4x would be different than the color mix of the 10x, we were never told what color the first paint bought was tinted and to top the nightmare off your staff did NOT mix the 5 gallon paint properly.

I am now out $350 in paint $1000 in labour and another $1000 for him to come and fix the damn problem RONA created

poor management towards workers

I am writing to make a complaint about the Red Deer Store mangaer of Rona, Rod Laing and the Yard Foreman...

customer experience manager - fraud complaint

Jul 24, 2019 - Email Inquiry to Corporate (Gazebo Uberhaus 10x12 Brown) - Say in store $299.00 around July 8...

ge refrigerator / main office customer service

Purchased refrigerator GE CAFE series. Apparently "high end". Only to know that the shelving that came with it were completely wrong. Did not fit what so ever.
You would think it be a simple fix right ? Just provide shelving. Well...
Dealing with Chantelle a rep from main office at rona Was horrible. Worst understanding human ever. Poor communication and very inconsiderate. Placed on hold multiple times because she had no answer for my request. she denied me from speaking to anyone higher. Saying I have no reason to as they would say the same thing. Stated wait for a call in 2 weeks. Then on and on. Became 3 months after moving in my newly built home. Not being able to use my REFRIGERATOR to its maximum capacity. Very discomforting.
Chantelle continues to call while at work even when I request to be called at a later time. I continued to request to talk to someone more understanding.
Also states best thing we can do is give a 20$ gift card.
The greatest joke ever!!!
After 3 months and having to deal with miscommunication and headache. To come to a decision.
Tried calling other numbers.
Finally was able to speak to a supervisor mylenne and everything finally came together. She is great!
Rona definitely has the worst customer service ever.

Best advice to give ? Talk to a supervisor the reps are inconsiderate useless and have no human feeling. Everytime I had to follow up I dealt with another rep who feels they can resolve my problem but I'd had to continue to explain over and over my situation and why should I ? When he prior person knows the story? What was discussed and so forth. It's such a pain !!! Total times spoke to a rep 10-15 plus times!!! Can I speak to your supervisor?

To sum my complaint... Did not receive a new fridge. Still working on some sort of compensation.

Rona had no other ge cafe models that matched. It was either I choose a different brand or keep what I have.

I will never choose Rona unless it's my very last resort. I hope I never have to deal with their customer service ever. Sadly I feel I would have too since I got warranty with them...

Please deal with ur reps...

price adjustment of a product

We bought a toilet 10 days ago for $150 and now its on sale at $89. When we go to the store today (25th July...

cashier refused to give me all my merchandise at check out

invoice 08433B, Ensemble a Diner, 1399 Raison: Endommage Liquidation. AUTH 601 SKU 238774 Purchased Demo...

customer service

We arrived at Rona at 1:00 on Sunday July 21 st. We asked twice for assistance in the plumbing department and...

cinnamon, hr. ron, manager. mike, manager

They arbitrarily fired my installer (who is my installer for a past and upcoming job and now a friend) for...

harassment and embarrassment

My husband and 5 year old son were in your Golden BC store. Paid for 2 plants, 3 planters and a nozzle for a garden hose. Some of your store employees didnt see him pay at a back register as he walked out of the store with our son and about $40 worth of stuff. My husband took our son to the movie theater to see Alladin. Out of nowhere an RCMP officer is hollateing out his name and saying anything he says can be used against him...in a theater full of families and our 5 year old son!!! The utter embarrassment and humiliation not to mention the fear in my son is something that I cannot even put in to words. The inept staff at this location not to mention supervisors and management need to be held accountable and we demand to know why these steps were taken!!!

  • Updated by Christy Kerluke · May 26, 2019

    I called the store myself and spoke to Alice F. who is a "Supervisor" at the store. She didn't actually see my husband and son yet felt qualified enough in calling the RCMP upon instruction from the store manager Dave Hunter. At no point did anyone in the store, let alone the supposed investigating officer, think to speak to any of the cashiers at the back of the store. Laughable I know. However, there was enough time to take down my husbands plates and vehicle description. He must have looked too dangerous to approach in the parking lot whilst unloading plants and buckling our 5 year old in to his car seat!

product faulty

I am not sure what to do. I purchased Ashlynn Vanity with drawers and the drawers dont line up.the only way to use the top drawer is to open the bottom one. And also the other side the drawer wont stay on track.
I live 3 hours away from the nearest store. I bought this vanity since I was redoing my bathroom and I had a plumber and contractor install it. I tryed to open drawer and it wouldn.t open unless the bottom drawer was opened too. It has scrapped the top of bottom drawer and looks awfull. This is not functional!
I need to pay for a plumber to come in and unstall it if I were to return it. I have pictures. I need to know what Rona can do for me.
As I said, I live 3 hours away, I have to pay for a plumber to uninstall it to return and then pay for it to be reinstalled if I get a new one.
I am a senior and on pension, so paying over and over again is not likeable.
I would like to send you pictures and asked for a 1/2 price discount.

Please contact me at [protected]@yahoo.com
Annette