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Rona Customer Service Contacts

1866 283 2239 (Customer Service)
1877 599 5900 (Head Office)
1877 440 7662 (Ontario Administrative Center)
+1 514 599 5900 (Customer Service)
+1 416 241 8844 (Ontario Administrative Center)
+1 403 235 7650 (Alberta Administrative Center)
220 chemin du Tremblay
Boucherville, Quebec
Canada - J4B8H7
Mon8:00 AM - 9:00 PM
Tue8:00 AM - 9:00 PM
Wed8:00 AM - 9:00 PM
Thu8:00 AM - 9:00 PM
Fri8:00 AM - 9:00 PM
Sat8:00 AM - 5:00 PM
Sun8:00 AM - 5:00 PM
Locations

Ontario Administrative Center

1170 Martin Grove, Etobicoke, Ontario M9W 4X1

Alberta Administrative Center
2015 60th Street SE, Calgary, Alberta T2B 3T

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Use this comments board to leave complaints and reviews about Rona. Discuss the issues you have had with Rona and work with their customer service team to find a resolution.

Rona Complaints & Reviews

Feb 08, 2021

Rona — Appliances

I ordered 4 Whirlpool Appliances on September 11 /20. (Fridge, Range, Mocrowave, Dishwasher). I understand...

Kingston
Jan 19, 2021

Rona — online web order

I placed two orders in December 2020 for Tech-steel Epoxy putty 75g. My first order arrived for pickup in...

Jan 10, 2021

Rona — Maytag dryer

Waited for a washer and dryer for 2.5 months when it finally came the dryer is blowing cold air. Call the...

Waterdown

RonaTable setbrassex brassex soho dining set - polyester - gray - 7 pieces art. #[protected]

Follow-up on web order [protected]
This is a defective and damaged set,
I had major delays on delivery and when it came in I could not assemble it.
Parts did not fit properly.
Of course paid in full $1498.00 and have been trying to resolve this ridiculous problem since October 5th. Order placed on 18th of August, received order September 29th.
I have made at least 10 courteous attempts to see what they will do about this with no answer. I got 20% off because the screws did not fit in the table.
Then I saw the scratches, the stains and reported that as well.
This is set is beyond defective I have asked for a full refund and no one will get back to me. Please help.

Table setbrassex brassex soho dining set - polyester - gray - 7 pieces art. #[protected]
Table setbrassex brassex soho dining set - polyester - gray - 7 pieces art. #[protected]
Table setbrassex brassex soho dining set - polyester - gray - 7 pieces art. #[protected]

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    Oct 10, 2020

    Rona — Customer service

    I called September 26, 2020 at 8:30am to see if they had 28 - 5/8 x 4x8 plywood a man replied that he did and...

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    Sep 22, 2020

    Rona — Promotion codes don't work

    I subscribed to the newsletter hoping to get $10.00 off. I got a promotion code that I could apply to my...

    Calgary

    RonaInstallation service not provided

    I ordered parts for a pergola and hired Rona installation services. Everything was paid in full. Parts were 2 months late in delivery. No installation has occurred up to this point. RONA has not provided any estimated start date. This is supposed to be a very simple project, but have been waiting for over 2 months, with no expected start date and end date to complete. Very disappointed with RONA and LOWES Canada.

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      RonaRefrigerator not delivered

      Web order #[protected] placed July 18 with payment by VISA authorization #09545F.
      The order is for a Frigidaire 13.9 cu. ft. with top freezer.
      Delivery was promised for July 24, but I waited all day and did not hear from anyone.
      To date I have spoken with two different reps. at [protected], spoke with two different reps. at customer service, exchanged 1 email with customer service and I have seen on three occasions, the manager of appliances at my local RONA outlet on 768 Warden Ave. The manager could only say that the item was definitely in stock after no one responded to his phone call or texting.
      Each time I have managed to contact some one (long waits holding the line!!), they take my info and nothing ever happens. Please help!!!

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        Jun 19, 2020

        Rona — New fridge broke and will not replace/repair

        Recently built new home buying most materials from Powell River Rona and 6 appliances including a...

        Powell River
        May 17, 2020

        Rona — Online service

        I have ordered 12 bags of mulch (red cedar) and 1 bag of grass seed at a total cost of $75.00. It was a...

        Barrie
        May 07, 2020

        Rona — Boiler install

        I have been in contact with Greg Bloom for several months now he is install manager for Bc our boiler wa...

        May 06, 2020

        Rona — Frighteningly bad service

        I thought what a great idea (turned out to be in theory only). I ordered online at the Pincourt, Quebec store...

        Apr 30, 2020

        Rona — Worst service

        I ordered appliances online as my stove is not working. So Rona St. Catharines call to confirm and told me...

        Saint Catharines

        Ronaonline service

        ordered 200 deck screws to finish my dock. Its been 9 days and my order hasnt even been processed let alone shipped.Sent them first Email 5 days ago still no response, sent them a second Email 2 days ago no response. Tried to phone went through recording and it tells me to go online and hangs up. I have a partially open dock dangerous for children and dogs. I will curb side pickup at Home Hardware today. Absolutely the worst service I have ever experienced. I will never shop or order again!!

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          Apr 28, 2020

          Rona — I am ignored and pushed from employee to employee until I walk out and go somewhere else

          Every time I go into the Rona here in Kamloops BC, I am ignored and pushed from employee to employee until I...

          Kamloops

          RonaBeware of online orders in particular with them

          Terrible customer service I know we are in a Covid lock down but I have made several purchases with other big name brand places i.e HD the Brick others etc... and have had absolutely no issues, organized with good communication between the customer and the business...Beware of online orders in particular with them, as they sent me the wrong product, emailed them for an RMA return number 4 days ago still waiting called the customer service ph# and waited on the phone for an hour to get thru to a rep they told me they would email me back a return shipping label because the store will not accept returns at this time so far no email no communication totally pathetic way to do business.

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            Apr 17, 2020

            Rona — Employees

            The other day I stopped to talk to an employee at rona on railway ave, Belleriver Ontario. An employee came...

            Apr 06, 2020

            Rona — Upright freezer

            Hi I bought upright freezer more than two month ago, on line order, Maple Ridge BC. Canada . Was not deliver...

            Maple Ridge
            Feb 21, 2020

            Rona — Dress code

            I work at store 21060 Rona store, 6055 Almon st Halifax N.S. Our dress code there is not consistent acro...

            Halifax
            Jan 31, 2020

            Rona — selling gyproc damaged beyond practical use

            Top dollar for half a sheet of beat up gyproc. My wife picked it up or I would have told them to stuff...

            Boucherville

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