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1.4 200 Reviews

Ancestry Complaints Summary

17 Resolved
150 Unresolved
Our verdict: With Ancestry's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Ancestry reviews & complaints 200

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Ancestry It's a reliable way of learning about your ancestry and past

It's a reliable way of learning about your ancestry and past relatives

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Ancestry I recently left a 1-star review after a significant amount of my personal data went missing from my online family tree,

I recently left a 1-star review after a significant amount of my personal data went missing from my online family tree, and I was worried that it was gone forever. However, I want to be fair to Ancestry.com and now I am writing an updated review to commend them for their prompt and professional response. They contacted me almost immediately and asked specific questions about the missing data in order to investigate the issue. Later on, they informed me that they were actively working on resolving the matter. To my surprise, within a week, all of the deleted information was restored! They went above and beyond to make me feel like a valued customer. I am grateful to Ancestry.com for their exceptional service. Thank you, Ancestry.com!

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Ancestry I signed up for a trial of Ancestory.com in March 2020

I signed up for a trial of Ancestory.com in March 2020. According to their terms, you need to provide your credit card information, but if you cancel within 14 days, you won't be charged. I used the site for a day or two and decided it wasn't for me. I went into my account and canceled it (or so I thought). In September, I noticed a charge from Ancestry.com on my credit card statement. They had been charging me around $25 per month since my trial, so by September, I had paid about $175 for an account I believed I had canceled well within the trial period. I checked the site and found that I still had an active account. I went into my account settings and canceled it again. A few days later, I was charged again. I went back into my account and started the cancellation process again. I realized that I was probably not doing it correctly. So, I paid very close attention and took screenshots. I can't upload images here, so I will describe what I saw. The reason this is important is that it's clear that the cancellation process is designed to be difficult to complete and to mislead users into thinking they have completed it when they have not. I have seen many complaints and reviews about this issue. However, I believe the manipulative design of the process is the main reason. To cancel, the user goes to a menu and selects "My Account" and then chooses to cancel. They are then taken to a screen where they need to select that they want to cancel and provide a reason. After doing so, they select "Next" and are taken to a new screen that says "We're sorry..." and provides some information about the reason for cancellation. There are no obvious next actions and the way the page is presented makes it seem like a summary or post-cancellation page. I think this is where I thought I was done and left in my first two attempts to cancel. However, while looking for a catch, I noticed a button that was partially hidden at the top of the screen (the other buttons were at the bottom). I couldn't see the text of the button without scrolling up as the screen was positioned to hide it. When I scrolled up to the button, it said "Continue to Cancel." Clicking this button took me to another screen with a text line that looked like a page header and again didn't show any obvious actions. It said "Before you go..." which could easily be interpreted as a goodbye or last page message. In smaller text, it provided information about what I would miss by canceling and showed a grid image of the free and paid account options. If users trying to cancel happen to find the first hidden button and reach this screen, they might assume that this is the final screen. However, to truly cancel, they must guess that it is not and scroll to the bottom of the screen (below the grid image, which requires some scrolling) to find another button that they must click to actually cancel. This is why I thought I had canceled twice. This is also why there are so many complaints about canceling and still being charged. The flow of the design is intentionally poor and misleading, and it couldn't be accidental. Even a junior web app designer could explain why this design would make it nearly impossible for users to know they hadn't completed the process. I contacted Ancestry.com via Facebook Messenger and requested a refund. I explained the situation and provided screenshots of their process, highlighting how it was misleading. Below is their response, which I have copied and pasted: "Thank you for your response, ***. We appreciate your feedback on our cancellation process and have forwarded it to the relevant department. While we typically do not refund monthly subscriptions, as a gesture of goodwill, we have made a one-time exception and immediately canceled your subscription. We have also issued a refund of $24.99 to your original payment method. Depending on your financial institution, it may take 3-5 business days for the amount to be credited back to your account. Your cancellation number is ***."

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Anatone
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Mar 28, 2024 8:25 am EDT
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I started a trial membership with Ancestry.com and was very careful to end it before the first billing cycle began. Despite my efforts, I was billed $24.95. When I called Ancestry.com, they told me they had no record of my cancellation. Unfortunately, I have no documents, etc., that prove I ended my membesrhip.

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Amyno
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Mar 28, 2024 6:38 am EDT
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This concerns order # ***. On 22 Nov 22, I purchased a World Duluxe Membership (the "Membership") for $1.00 (bundled with a DNA test kit). The Membership gave me three months access to Ancestry.ca's database of records. The Membership was set to automatically renew on 22 Feb 23 at a price of $79.09. On 19 Feb 23 (or possibly a day before), I attempted to cancel the Membership online so that it would not renew. As far as I could tell, I had successfully cancelled it. However, when I reviewed my credit card statement the following week, there was a charge to renew the Membership for another three months. I logged into the website, and the Membership had been restored. I contacted Ancestry.ca, explaining the situation, and asking that they cancel the Membership and refund the charge, but they refused, stating that the membership had not been cancelled on time. The terms and conditions for the Membership state that it must be cancelled at least two business days prior to the renewal date. Depending on how a business day is defined, my cancellation may or may not have been within the two-day period, and Ancestry.ca has not made it clear whether my cancellation was reversed as a result of being within the two-day period, or that it was simply not properly processed on the website. However, this two-day period does is not a term or condition that an average person would expect for such an agreement, and Ancestry.ca did not make any effort to draw my attention to this term. Therefore I do not believe this term is enforceable (as is likely the case with most customers, I did not pour over the terms and conditions in detail, and was not aware of this term). I do not have proof that I attempted to cancel my membership. However, I do have evidence that I logged into the site on or slightly before 19 Feb 22 with the intent to cancel, which can be provided as required.

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A. Denton
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Mar 28, 2024 5:33 am EDT
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On March 8th I purchased an ancestry.com DNA kit. This kit was ordered on March 8th, shipped out and arrived at my local post office on March 13th. Today is March 28th. I try to track this package through UPS, the ONLY way I can track it, and it says it is arriving the same day by 7pm. It never shows up, then the next day the day changes to that day at 7pm. It never shows up, keeps being pushed to the next day at 7pm. It was ordered on the 8th, arrived in my home town miles away on March 13th. It is now March 28th. I had tons of friends order theirs and they got them, shipped them back and are already awaiting their results. I don't expect to buy something, have it shipped, then if it gets there it gets there. UPS won't file a claim because it was sent through some ridiculous company called Mail Innovations. UPS cannot help me, ancestry isn't responding to my email, and If my package or a response from this company doesn't arrive by tonight, I will find a way to file a formal complaint with the company and the better business bureau. I emailed this company over 5 days ago about this problem, I received the automatic response that stated we will reply as soon as possible. I am fed up with this. No tracking, no reply, no package and no answers, but ancestry has my money. How convenient. It does NOT take a month to receive a small package. I have emailed ancestry several times and they have not bothered to reach out to me one time. My shipment number is *** I do not want a refund, because I still want to do an ancestry kit, but I purchased this kit on a day they were on sale. If I receive a refund, it will be for the sale price, then I would have to buy a full price kit. I would like a replacement kit sent out ASAP overnight, or have the replacement price of a full price kit refunded to me so I can go out to Target or somewhere and buy my own kit.

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Audimpti
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Mar 27, 2024 12:52 pm EDT
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The 1st transaction was on February 7th 2023 the 2nd transaction was on March 7th 2023 both transactions were unauthorized called the company ANC ARCHIVES said they would issue a refund for 9.99$ for the transaction on March 7th 2023 And that it would take 2 to 3 business days , it's now March 29th 2023 call them again to ask where my refund was noticed on my Bank statement that there was another charge on February 7th 2023, They argued with me did that there was no 2 charges and that my refund was already issued I told them I haven't gotten it's not on my bank's statement the lady kept calling me a man I told her repeatedly I was female and it was rude and she told me there's no 2 charges your money's been refunded , called me a man again, I told her again it wasn't and she said maybe you need glasses and hung up

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8:52 am EDT
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Ancestry DNA results that I paid $108.00 for

I have a activation # J7U-4O6L-5K6G-8Y6L . I keep getting a response that this code is not accurate. I paid $108.00 for the DNA test I never received the results

Claimed loss: $108.00

Desired outcome: I would like the results of the DNA test

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12:29 am EST

Ancestry Phone number contact

I have spent the last two days (17 & 18 January 2024) trying to reach someone on the Ancestry Australia contact number of [protected] but to no avail. The number is constantly engaged. I wish to discuss my password and another matter regarding a contact made from a person who may be related in the United States of America.

I believe I have been a member of Ancestry for at least 15 years so this is very frustrating.

My number is [protected]. I would appreciate a call from someone in Sydney to help resolve these issues.

Yours sincerely

Kenneth Penaluna

Claimed loss: Nil

Desired outcome: A phone call

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2:40 pm EST
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Ancestry DNA test kit

DNA test kit ordered 19/12/23 at 13.59.

Order confirmation [protected] j.[protected]@btinternet.com

Paid £19.99 for expedited 1-2 business day delivery as Xmas present.

Advised 20/12/23 at 04.14 am that kit had been shipped.

Tried to track on DHL site several times but no news until03/01/24 when package shown as arrived from Ireland to Sierra Leone.

Advised by text from DHL ref [protected] on 04/01/24 at 15.53 that parcel due for delivery estimated Tues 09/01/24.

Then advised 05/01/24 that parcel would be delivered that day.

It arrived at 11.56.

This was hardly 1-2 days expedited delivery paid for.

Please re fund.

Desired outcome: re payment of expedited delivery cost

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Ancestry - Membership cancellation

Good Afternoon, I recently paused my ancestry membership from Nov until end Jan. However, recently they were giving discounts on memberships, so on 2 Jan 2024 I went on-line and accidentally chose the World UK membership when I wanted an All-Access Membership as I need to do USA and Europe enquiries. When I realised what I had done (same day), I cancelled...

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10:33 am EST
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Ancestry Account [protected]/mackinnon

my account [protected]/mackinnon has been inactive for years for the most part. I received a link a while ago from someone and a bunch of the information has been changed on it with out my permission. At this point delete my account, the e-mail address that I had attached to the account has been closed or at least I've stopped using it and someone else has been with out my knowledge. If you need too send me an email directly

[protected]@google.com

Thanks

Paul MacKinnon

Desired outcome: delete my account

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1:08 am EST
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Ancestry Two-step verification

I am thoroughly disgusted with this ancestry two-step verification thing! I did not want it and did not ask for it. I want to opt-out. I do not need another hoop to jump through and want someone to take it off my account now! I want the same access to my dna and matches that I am accustomed to and with your foolishness! No two-step veification! I also am appalled that there is no phone number for corporate and want to speak with a corporate executive asap. My name is barbara foster, I have been an ancestry user for many years, however, this will be my last year, in fact, my last day of ancestry as my trees and my dna will be deleted unless I hear from someone in control of ancestry policy. My phone number is [protected] and I expect a phone call asap in order to resolve my issues. Thank you, barbara foster, 12 lakeview dr. Holden, maine. O4429 the email address used for my ancestry account is, [protected]@hotmail.com

Desired outcome: Remove the two-step verification from my Ancestry DNA as well as my tree! Corporate Management phone call to discuss my issues.

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11:24 am EST
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Ancestry Privacy issue

I am becoming increasingly frustrated and annoyed by the numbers of participants on Ancestry who have borrowed/stolen much of my gallery and tree info and inserted inappropriately in their own due to their ignorance or thoughtlessness. I kept too much open to the public apparently, not presuming that many others would be so careless and stoopid, frankly. Continually getting "hints" only to find fairly gross negligence is kind of insulting. There is no way to remedy this, is there? Is the only good answer to quit Ancestry altogether? I have connected wonderfully with some formerly unknown relatives and DID want to share info for that reason, but it has become absurd.

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Katrina Bennett
Waterloo, US
Feb 05, 2024 5:11 am EST

So how exactly how did you acquire the photos in your gallery? there are 2 main ways to fill your gallery, one is by simply just adding a new family member to tree by accepting hints given to you by ancestry, and then the new tree members profile if they have one is AUTOMATICLY added to your gallery and then youll see all new hints added to that tree members hints, including all photos, paintings, baptism's, marriage certificates, immigration docs, and even personal storys passed down or towns named after tree member, then you add appropriate photos or what have you to that new members profile, then you move on and go back to tree overview to see what has developed and if there parents have been hinted, just for argument sake, lets say a week goes by and someone in another state or country has a hint on a tree family member and it declares by dates and docs that there ancestor is the same ancestor you had previously added a week ago, so they add member just as you did, by ethier accepting other ancestry tree members information that all matches(there's usually 3) at the top of all hints within a profile, or by skipping and scrolling down and adding them by accepting the other documented records in there hints, lets say they add new member the same way you did, do you think that there new hints and pictures are different? Um No mam, they are exactly the same for it is exactly the same ancestor, i mean DU, all the photos in your gallery, unless added and uploaded by you because you happen to have pics dating back hundreds of years, are NOT YOURS, nor are they purely meant for your eyes and enjoyment, if you have added a painting from 1567 from a tree ancestor it is because it has been kept within historical entity's, historians, Art museums and is a documented world Record and in its self has public access to view, ancestry just supplies those records for potential relatives to ENJOY, there is and would not be any other purpose for having a gallery of ancestor photos other than to enjoy them, so for one , why do you think your self more intitled to enjoy them? Are you that slow to not know there origin and intent on mass consumption and viewing? Do you actually think people are literally targeting you alone to steal your photos only you have and should only have? lol lol, to funny, most of the people dont even realize that the other party can see who adds photos from another's gallery, and also feel comfortable doing as such on that platform because that is there entire purpose, to enlighten others to who they are, where they came from, and so on by others SHARING WHAT THEY ALREADY DONT KNOW, cannot believe how self centered your complaint was and how utterly freaking STUPID it was and how un intelligent you really look, you are not the only descendant from your ancestors, if that was the case your family line/tree and blood line would of never made it to 2023 dumb, and surprised with the level of your mind that it did, and you should be glad everyone in your tree going way back cant see how selfish, simple and intitled you have become. Get over yourself the only ones who should be disgusted is everyone else on ancestry at your behavior, and how all your words held no intelligent thought. lol lol, you definitely will be my amusement for next month or so, so thanks for that, oh and just so you know, just because you change your privacy from public to private, doesn't in anyway mean that photos from your gallery Arnt still being added as tree ancestors are added, just means that members cant and wont accept YOUR SPACIFIC tree information as a hint for the MUTUAL family tree member when there adding them. they will be given all photos that are linked to that certain person/ancestor, cause see , they were there's when alive before yours, 2 or 3 hundred years ago, and are world records for anyone related to them within ancestry so that they can fulfill there goal when becoming a member , to find who they are cause THEY DONT KNOW, if they did, they wouldn't become a member, du, furthermore your complaint makes no sense what so ever, there is never stealing, there is no such word on ancestry, and definitely not borrowing lol, omg, what would anyone need to borrow it for? smh, and most members never insert a member manually after 3rd or 4th grandparents cause du they dont have that kind of memory cause humans dont live past 100 unless documented my a long family line. So there is no inserting a tree member inappropriately , what would define inappropriate inserting anyway? using those words to describe there action is assuming they are using photos inappropriately in some manner and that would also mean they took photos not being a relative of there's. what could they possibly be doing so inappropriate with said photos? printing them and wiping there butt or cats butt with them or...? please enlighten me. also would love to know what you determined "Fairly gross negligence" to be and how and when...? for someone making a complaint they sure dont know what there complaining about and use vague statements to try to sound like you do know what your talking about, but we all can see that you most definitely do not lol, this is hard for me to let go, the sheer ignorance, and thoughtfulness of one human being can hold in there heart and mind is astonishing to me, especially when there so Careless as to spell Stupid, as Stoopid. ummmm... pretty sure your the Stupidest B**** i have ever come across in my 45 years and you shouldn't be aloud to have a ancestor account, and i hope you do go else where cause there will be no remedy for the level of your issues dear heart.

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Ancestry - Ancestry did not cancel my account after submitting an online request, and then continued to charge me.

Ancestry did not cancel my account after submitting an online request. They continued to bill me. This is my timeline: September until cancelation of free trial on October 4: I signed up for a free account in September. It was set to renew on Oct 4, and I canceled the renewal online on Oct 4th. October 4: Unfortunately, I was naive, assuming that...

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Ancestry ancestry.com

November 6, 2023

Ancestry.com does not provide either an email address or phone number for support. This is genuinely poor policy and it makes me wonder if the company is viable. It also makes me export my data frequently, in case they go belly-up. I have no reason to believe they're in trouble financially, but a company with a support policy like this is making truly bad decisions, which worries me.

Once I reached them via phone (thanks to this web site) the support person was very straightforward about my request for help. She confirmed there's no way to easily expand a tree view, alas - and she said she would document my complaints about that, as well as my complaint about their not including an email address for support.

As for the tree view, the support person said the "tree view" screen supports a certain maximum, which is the reason I cannot see my entire tree. This is silly, to say the least.

Desired outcome: 1. Include an email address and phone number to support those who pay for a subscription.2. Allow a user to easily expand a tree view, even if there are hundreds of people on the view.

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11:02 am EDT

Ancestry DNA Ancestry kit

Purchased the kit at the beginning of July 2023. Ended up buying two kits as their web site gave no indication I had purchased the first one. I tried to contact them and tell them not to send the second kit. I was completely ignored. I bought the kit for my girlfriend and she completed it and sent it back on 24th July. It is impossible to contact them and we have never received the results. Their bot is painful and they block any other email addresses that they use to communicate. I tried phoning the number does not work. I am only in this country for another week so I would rather just have the money back.

Claimed loss: £118.

Desired outcome: Money back

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Ancestry - Lost DNA results

My name is Daniel Rock. I am writing in behalf of my aunt. She submitted a DNA sample in 2021under the name Mary Belle Neatherlin. She stopped using Ancestry around February 2022. Then when she was going to rejoin around August or September of 2022 she was told that her files had been lost. The code for her sample was H9K-8F7Q-2U5G-2L3P. I do understand...

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Ancestry Cancelled membership

cancelled my membership and it automatically clears your monthly payment details. nearly two months later get an email saying fill in payment method went on site and had to re cancel my membership, a second time, two things come to mind if you join they ask for card details, so how it is impossible for account to have re open, is this a con or some sort of scam by ancestry

Paul Stowell=Smith 36 Prescot street New Brighton. Merseyside Ch459JW uk

Desired outcome: blocked them as think its a scam

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Ancestry My automatic renewal debited 09/12/2023

On 8/9/2023 I received an email informing me that my Ancestry account would be updated, and I would be charged. Unfortunately, I receive many emails, some of which are fraudulent. So, I ignored this one, principally because the body of it said "To You" instead of my name. In the moment I thought it was a proposal instead of an automatic renewal.

I formerly found Ancestry.com useful. But once I learned the basics of my genealogy, I found that I was no longer interested. I would have specifically cancelled if I had read the email correctly.

Because of my error my bank account was debited $229.00 on 9/12/2023.

I am requesting either:

1. A full refund of the $229.00, or

2. A partial refund prorated to subtract a reasonably small amount for the short time I had a renewal.

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Ancestry Ancestry Subscription excessive increase

My yearly subscription went from $149/yr to $319/yr.

Totally unsatisfactory.

Please find a way to fix this for this fixed income senior citizen.

From [protected] I was paying $299/yr for wem.

In 2016 it dropped to $149/yr until 2022 where it rose to $319/yr.

Totally unacceptable.

No one doubles their subscription price in one year.

Please review and provide some relief.

Desired outcome: Reduced subscription rate

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Ancestry - Privacy

Within the last 2 - 3 months I have noticed I am getting contacted by quite a few people through Ancestry who's only intention is to either scam or be "looking for someone to date, etc." I'm 72, been married for 50 years and need neither. I love geneology and have found out quite a bit about our family history because of other family members research (the...

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Ancestry The cost & trying to cancel a membership for my dad that I am paying for each month!

I paid for the test for my Dad as a gift & paid to get the results on your site & I am paying each month for his info. on your site. No one else! I have contacted you to CANCEL paying for his acct. & you told me that I need his okay to cancel this even though I am the one paying for it! It says my name on the damn credit card & he doesn't even know about this or care! I want to STOP paying for this every month! It is too damn expensive! I want my credit card for this taken off & NO more payments. I do not want to delete the site for his info., just make him a guest or freeze his account. Whatever you do when you are not receiving any more money from someone. I feel this is a total rip-off & SCAM & I would NOT recommend you to friends or relatives! I do NOT want to be billed anymore for this account & I want someone from Ancestry to HELP me w/this & resolve this instead of giving me the runaround!

Desired outcome: I want help from you resolving this & STOP payments for this acct. every month! STOP ripping me off!

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Daniele Wall
, US
Sep 03, 2023 8:39 pm EDT
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Simple. Call the credit company and protest/cancel the charge. You've already qualified the cancelation by Ancestry failing to fix the obviously issue..

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11:53 am EDT
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Ancestry What a let down

I purchased Ancestry in January of 2023. I did get the kit. Returned it and got my results. Seven months later I happen to be going through my credit card statement and I see a charge of $79.95 for a subscription to Ancestry. I called customer service and was told that when I purchased Ancestry, I agreed to a research account subscription and that I would be billed $1 a month for three months and then had the option to cancel at that point. I am somewhat to blame because I didn’t read the fine print, but I still feel this is a very deceptive practice. They advised me that they have a no refund policy. I will never deal with Ancestry.com again.

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Morgan Sherrod
Sikeston Mo, US

2/12/24 8:02 am I just canceled my subscription that I thought was canceled weeks ago and as soon as I canceled the subscription I got charged 25$ on top of the 32.99 for the subscription

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John Kook
KINGSCLIFF, AU
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FTM wont search, all I receive is NO RESULTS FOUND

I have contacted support on many occasions with no luck.

I did receive a month free for my problem BUT No results found.

Hope you can help me

Regards John Kook a very disapointed customer

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Kaitlyn Thomas
, US
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I sent my sample in March 2023 and its now January 2024 I had forgotten I checked because of an email in my spam folder and saw on my purchases in my account I was charged back in March for a second time for 2 tests!

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Kathryn Cherpin
Cabo San Lucas, MX

I live in Cabo San Lucas, MX

I do not want the site to come up in spanish.

I do not see a way to get it to go to english.

Please let me know how I can get on ancestry.com in English here in Mexico

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Alan R Hunter
Dunfermline, GB

Alan Hunter - huntera3@hotmail.com

Why are you still taking money out of my bank account when I have cancelled my contract with you?

£69.99 on the 13th Sept

£11.66 on the 29th Sept

There is a limit to how much information I am prepared to divulge on you website

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Juanita Garrett
, AU
Verified customer This comment was posted by a verified customer. Learn more

On August 4th ,I sent email at 7.16pm to cancel , I was still charged, Please refund.

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Gavriel
, US

I have been unable on multiple attempts to download my dna data for third part use.

My user name is Gavriel Avaraham. I changed it from Lacey G Stanley after having learned that I do not know my biological parents.

My email is gavrieleitan@protonmail.com

please remedy this problem asap.

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Audrey Rosenswike
Bethel Island, CA 94511, US
Verified customer This comment was posted by a verified customer. Learn more

just signed up for the above record with a 14 day free trial. however, today is 7/2823 and 14 days for free would be 8/112023----your program showed an earlier date in august 2023. Can you make the necessary adjustment; so we are in synch, please? thank you. AUDREY ROSENSWIKE arosenswik@aol.com

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Jane Nelson
, US
Verified customer This comment was posted by a verified customer. Learn more

I cannot copy and paste foreign languages for translation.

I speak English and would like to know how to translate to German.

I tried to copy and paste to google translate, but Ancestry will not let me copy and paste.

View 0 more photos

Ancestry Customer Reviews Overview

Ancestry.com is a popular genealogy website that allows users to trace their family history and build their family tree. The website has received numerous positive reviews from users who have found it to be a valuable resource for discovering their ancestry.

One of the most praised aspects of Ancestry.com is its extensive database of records, which includes census records, birth and death certificates, military records, and more. Users have found that this database makes it easy to find information about their ancestors and build a comprehensive family tree.

Another positive aspect of Ancestry.com is its user-friendly interface. The website is easy to navigate, and users can quickly search for records and add information to their family tree. Additionally, Ancestry.com offers a variety of tools and resources to help users with their research, including tutorials and webinars.

Many users have also praised Ancestry.com's customer service, noting that the company is responsive and helpful when users have questions or issues with the website. The website also offers a variety of subscription options to fit different budgets and needs.

Overall, Ancestry.com has received overwhelmingly positive reviews from users who have found it to be a valuable resource for discovering their family history. With its extensive database, user-friendly interface, and helpful customer service, Ancestry.com is a top choice for anyone interested in tracing their ancestry.

Ancestry In-depth Review

Website Design and User Experience: The website design of Ancestry.com is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options, ensuring a smooth user experience.

Database Size and Coverage: Ancestry.com boasts an extensive database with billions of records, covering a wide range of geographical locations and time periods. Whether you're searching for ancestors from Europe, Asia, or the Americas, you're likely to find valuable information to help you uncover your family history.

Research Tools and Features: Ancestry.com offers a plethora of research tools and features to assist users in their genealogical research. From advanced search filters to record hints and DNA matching, these tools provide valuable insights and help users make connections with their ancestors.

Membership Options and Pricing: Ancestry.com offers various membership options to suit different needs and budgets. From monthly subscriptions to annual plans, users can choose the option that best fits their requirements. While the pricing may seem a bit steep for some, the wealth of resources and features provided make it worth the investment for serious genealogists.

Customer Support and Assistance: Ancestry.com provides excellent customer support and assistance. Their support team is responsive and knowledgeable, ready to help users with any issues or questions they may have. Additionally, the website offers extensive FAQs, tutorials, and community forums where users can find answers and connect with fellow researchers.

Privacy and Security Measures: Ancestry.com takes privacy and security seriously. They have robust measures in place to protect user data and ensure the confidentiality of personal information. Users can feel confident that their sensitive data is safe and secure while using the platform.

Accuracy and Reliability of Results: Ancestry.com strives for accuracy and reliability in their results. While no genealogy website can guarantee 100% accuracy, Ancestry.com employs rigorous data verification processes and collaborates with reputable sources to provide users with reliable information. However, it's always recommended to cross-reference and verify findings through additional sources.

Community and Collaboration Features: Ancestry.com offers a vibrant community and collaboration features that allow users to connect with others who share their genealogical interests. Users can collaborate on family trees, share research findings, and even connect with distant relatives, enhancing the overall research experience.

Additional Resources and Educational Materials: Ancestry.com provides a wealth of additional resources and educational materials to help users in their genealogical journey. From informative articles and webinars to online courses and expert advice, users can expand their knowledge and improve their research skills.

Overall Rating and Recommendation: Ancestry.com is a highly recommended genealogy website that offers a comprehensive platform for researching family history. With its user-friendly design, vast database, powerful research tools, and supportive community, it provides an excellent experience for both beginners and experienced genealogists. While the pricing may be a consideration for some, the wealth of resources and features make it a worthwhile investment for those serious about uncovering their ancestral roots.

How to file a complaint about Ancestry?

Here is a guide on how to file a complaint against Ancestry on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account on the platform.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Ancestry in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Ancestry. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against Ancestry on ComplaintsBoard.com.

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Contact Ancestry customer service

Phone numbers

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Website

www.ancestry.com

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Use this comments board to leave complaints and reviews about Ancestry. Discuss the issues you have had with Ancestry and work with their customer service team to find a resolution.