AmeriGas Propane

Amerigas has Bought out my original Propane supplier and has not honored and of the contracts I had with Pep Up. They started charging me for tank rental raised the price of the fuel not honoring the my previous agreements. I ask them to remove my underground tank so I could bring in another provider. They set up the removal 3 times and never showed up. They don't call to tell us they are not coming. I have had the other company ready to install right behind them 3 times and they didn't show. Today they were scheduled to take it out and didn't show so I took it out myself and set it in the street. I told them it was there and they would have to extract the fuel and send me payment but again no one calls you back. When you call you just get some operator that tells you someone will call you back

I terminated my propane service with Amerigas in July of 2022. Amerigas informed me that they would pickup their tank. Since then (it is now Sep 2023, 14 months later) I have made over 10 phone calls requesting that the tank be removed. (Some specific dates of calls: Sept 7, 2022, Oct 17, 2022, Dec 9, 2022, Mar 8, 2023, Apr 14, 2023, Apr 26, 2023, Aug 30, 2023, Sept 13, 2023, Sept 20, 2023) In many cases, I was able to speak with "Resolution Department", and was informed that the case would be "expedited", however, this has never produced any action. Today I was told that someone would call me back about it, but it is now after working hours, and I have not been called. The contract I have with Amerigas states there is a $150 charge for the pickup, which I am happy to pay. Contract also states that Amerigas will reimburse me for any propane that remains in the tank, which they will pump out prior to tank removal.

Late July 2023 I called to ask procedure to pick up my tank as I was switching to another company. I was told $149.99 recovery fee and after tank was removed I would receive credit for the lp in the tank. Tank was removed but my bill showed only the recovery fee and now additional rental fee and late fee but no credit. I called I was told late fee waved and tank fee would be removed and I'd receive credit neither happened. I called again the following week or so and was told basically same thing , so I waited called 3,4,5 6 times and was told various things one lady made case # and the last one assured me she would look into it an email me but none of this occurred. I simply want my bill to show the credit of the 20% lp that was recovered the $149.99 subtracted from it and receive the balance owed. Shouldn't have to pay the rental or any more late fees. This is why I'm leaving the company because they are too high priced and customer service is deplorable.

I have been a customer of amerigas for 42 years but they dont saeem to care, i8 called in foer a delivery on aug. 11, and told them what tank to fill, they filled wrong tank has happend before. They said I never called and it was auto delevery, ikeep telling them not for my generator tank, I have to call on that one. Have been on hold more than talk then get hungup on. Have to talk to people that I cannot under stands have over 2000 dollars in account

I am extremely upset that I did NOT know that the propane was being delivered today and usually get a text stating that it would be delivered the next day or within hours. I was delivered 160.6 gallons. I received a message AFTER it was delivered. I called to see what the price per gallon was and it was stated that it was $4.31 per gallon. I had called another propane company who offers propane at $1.79-$1.99 PER GALLON. It is not a promo nor is it for new customers. I feel as though I have been price gouged. I called and asked for help with this AFTER I had chatted with an agent, and they had told me it would be the $692.19 there would be no other fees or charges. When I chatted on the phone with them, they told me the total was going to be around $762. I am livid with this whole thing. I was also told their number is the ONLY number I can reach someone on, and it is in the Philippines.

In May 2022 I cancelled my propane account with Amerigas. The account had been open for 4 years. My neighborhood had natural gas pipeline installed thus no need for propane. It took me until June 2023 to get the tank picked up. I have continually received invoices every month. I call and talk with a customer service representative every month who tells me my account has been closed with no balance due. This has happened the past three months. Same conversation every month. I paid the tank pick up fee. I don’t owe you any money!

Iam Caroline Royston, over 7years ago I lived at 67166 Spruce Ln (or as 67166 Oak Ln). Bought the cabin @ 67166 Spruce Ln I did have Amerigas, but changed to Ed Stabbs from LaGrande, AmeriGas tanks were picked up. Then moved to 76131 Spruce Ln, moved Stabbs tank too.

I CALLED for Amerigas for tank pick at new cabin over a year ago.

And now invoced

Dear Sir/Madam:

I have spoken to two support persons over the last 4 months. They kept billing us since 2014 after our tank was paid off. We sent them the initial contract and they still have not provided a refund.

Support persons in Phillippines are nice and professional, but they never get back to us to resolve.

Kevin Con

Resolution Specialist

#WeAreAmeriGas

AMG:[protected]

Lady

Resolution Specialist

#WeAreAmeriGas

AMG:[protected]

I have still not received further communication on this matter.

On June 27,2023 I contacted AmeriGas to have my tanks picked up. The change in the tank rental policy prompted me to seek another company for propane service. On July 26th tanks are still sitting in my driveway.

Contacted AmeriGas and they could not supply any information identifying when tanks are going to be picked up. I asked to be transferred to a local account rep. They informed there was no local contacts within the continental US. Sham told me the only way my tanks could be picked up was to close my account, how ludicrous!

I called again on July 27th as I was billed overnight for tanks rental. Called again and spoke with Nellie, she couldn't help. I asked to speak with a supervisor and the first response was she didn't have one. When I refused to accept that answer she transferred me to Mary C.

THE NAME OF THIS COMPANY NEEDS TO BE CHANGED. I recommend non-AmericanGas.

If you are looking for propane service look somewhere other than AmericaGas.

Have been waiting for a refund check reissue for over a year. They sent the 800$ check with the wrong name on it. When I couldn't cash it I requested a new one and their reply was that someone changed the name on my account. This is a lie. Now over a year later and numerous calls and broken promises I still have no check. Every time I call they tell me that the last person did it wrong and it's fixed now and I should have a check in the mail in 5 days. I even have screenshots from a live chat from over a month ago with these promises! Now they won't chat over messaging with me anymore because they said the reason " my account is closed". Lies! I've talked on chat numerous times! It's beginning to look like a scam. This is a very VERY shortened version of my issue with this company.

I drive by an Amerigas yard everyday on my way to work. Today there was a bad smell of leaking propane. When I tried to call the local office (# on the gate) it forwarded me to the Philippines. How is someone from there going to help us locally? They had no idea what I was talking about. I needed to give them the exact address or they couldn't help.

I ended up calling 911. I am applauded that another company has chosen not to employee continue to people locally. I am also applauded because I used to work for this company.

My client is 100 years old and she has been with AmeriGas a long time. I've been with her over 4 years and I never once seen them service her refill it change tanks out anything. I know they've been in the park where she lives at but never at her residence and she is a bedridden but she can see out the door and through her sliding glass door or housing very big. It's only has the only thing that needs propane is the water heater and stove. Let me tell you she cannot take a shower so not in the tub and her pilot light hasn't been lit for the past couple of months because it's too hot. The water that just comes on the faucet is right temperature for her when I actually do her bath for her. The stove she can't cook obviously, but I cook for her three times a week in the morning and that's using the stove less than 5 minutes. So tell me how is it? She is consuming so much propane where they're feeling her every other month of over 50 gallons plus and then they're going over there changing her tanks out supposedly because we've never seen them change at her tanks and she lives in a trailer park. So there is neighbors behind her beside her all the above knowing that fact. But the even though the park manager has never seen them at her residence or anything and we have numerous witnesses to this effect. Also, we have servants footage of the pass over the past year knowing that they have never been to her place. I know that she being by herself. She can never consume that much. Propane, I mean it probably would last her more than likely probably a year. If anything during the winter months is the only time that we probably would turn on the hot water that's it so I'm wondering why they are really overcharging her for Phillip. She never even got and then changing her tanks that she never even got. I want to know where all that money is going to for number one number two is that they have in their saying she has past two. She pays her bills on time every month. And why is she having to pay for Phillip? She hasn't received. Got and I wanted investigation done on this because I do believe they owe her some money. I was going through the bills and I'm going to call them first thing on Monday morning and because I was just getting my ducks in a row for everything because this is so wrong that they're doing this to an elderly person. This is elderly abuse. She was confused. She thought her AmeriGas bill was electricity when her electricity is not even a quarter of her freaking AmeriGas bill. Her AmeriGas bill is so high when she doesn't use the use it. Like I said it's on the pilot light has been off on her water heater because it's summertime and she we don't need that on for right now and it has that automatic shut up because it's too hot hat she never got I was able to get the last 2 years of billing but I'm gonna go pull previous cause this has been an on going thing. What's real sad is that since she thought that her AmeriGas was her electric bill so she throwing the summer as motherfucking. Right now she's in the hospital because she was turning off her AC at night because she do want her bill to go higher and higher when that's not even what her AC is on electric and that's not the Americas bill.she's hurt in the hospital right now as we speak because she thought her bill was going to go higher and higher. And like I said her bill has been over 300 a month for her AmeriGas bill. So I don't understand that when her electric bill is only $77 a month so far, that's the highest bill she's gotten

Acct #[protected].

Address of Residence: 11308 Ledgement Lane Windermere Florida 34786

Home Purchased by the Murrays: September 2014

Pool/Spa/Propane Tank Installed 2003

This request is being sent after speaking with Mark of your office:

The previous homeowner of this residence was using Amerigas to fill their propane tank so we thought we would order with Amerigas as well. We contacted Amerigas who told us that they (Amerigas) owned the propane tank and that we were obligated to only order propane for our tank by Amerigas. Amerigas sent us a contract that we signed based on their direction and still have for your review if needed.

In going over all our pool documentation, due to repairs needed for our pool/spa, we discovered the attached bill of sale from the original owner of the house for this propane tank installed by Heritage Propane in 2003.

Every year since 2014 Amerigas has billed us for the lease of a tank which Amerigas does not own. Of course that was a mistake which we know Amerigas will correct by refunding our money ASAP without further action on our part. Our records indicate the following payments we sent Amerigas using the bank's ebill pay service:

2014 $53.32 BBT sent check 10/14/2014, This was prorated for the year

2015 BBT sent check $92.66 10/12/2015,

2016 BBT sent check$95.85 10/12/2016,

2017 BBT sent check $95.85 10/14/2017,

2018 BBT sent check $$99.05 10/08/2018,

2019 BBT sent check $102.24 10/19/2019,

2020 Regions sent check $105.44 103/20,

2021 Regions sent check $108.63 09/30/21,

2022 Regions sent check $128.67 09/30/22.

Please note that all the payments were made approx same time every year based on Amerigas' billing cycle. Please forward ASAP a check for $881.71 to Maria and James Murray at 11308 Ledgement Lane Windermere Florida 34786.

Thanking you in advance

Jim Murray

[protected] (cell)

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We have been waiting over three weeks to get an inspection. We have infants. And no hot water or gas for appliance’s. They said they would be out this week which is way too long for a family to wait for especially with infants and they were informed of such.

They cancelled inspection due to inspector being out for undisclosed time or reason and have no idea when they can get to us..

I have called them to get them to give me a date with no answer in hand. This should be illegal for a family with children to go through.

We called Amerigas to check to see if we can get a bigger, propane tank in the backyard. We are new homeowners and moved into this house with an existing tank for heating the spa. We wanted to see if we could get a bigger tank to run a generator. We asked p Amerigas to come and see if we can get a bigger tank. The man came and said your tank is full. And yes, you can get a bigger tank. We said we know because the homeowners filled it up. Then without her knowing a second person came out and said they filter tank and did a bunch of stuff. Then charge us $237. We’ve called six times and they keep saying they’re going to credit us and never do. Customer service is horrible. I think it might be in a different country.

Acct #[protected].

Address of Residence: 11308 Ledgement Lane Windermere Florida 34786

Home Purchased by the Murrays: September 2014

Pool/Spa/Propane Tank Installed 2003

The previous homeowner was using Amerigas to fill their propane tank. We contacted Amerigas who told us that they (Amerigas) owned the propane tank and that we were obligated to only order propane for our tank by Amerigas. Amerigas sent us a contract that we signed based on their direction and still have for your review if needed.

In going over all our pool documentation, due to repairs needed for our pool/spa, we discovered the attached bill of sale from the original owner of the house for this propane tank installed by Heritage Propane in 2003.

Every year since 2014 Amerigas has billed us for the lease of a tank which Amerigas does not own. Of course that was a mistake which we know Amerigas will correct by refunding our money ASAP without further action on our part. Our records indicate the following payments we sent Amerigas using the bank's ebill pay service: Customer Service keeps giving us the runaround. Customer service says they cn only see billing starting in 2021 because the online billing system changed.

2014 $53.32 BBT sent check 10/14/2014, This was pro-rated for the year

2015 BBT sent check $92.66 10/12/2015,

2016 BBT sent check$95.85 10/12/2016,

2017 BBT sent check $95.85 10/14/2017,

2018 BBT sent check $$99.05 10/08/2018,

2019 BBT sent check $102.24 10/19/2019,

2020 Regions sent check $105.44 103/20,

2021 Regions sent check $108.63 09/30/21,

2022 Regions sent check $128.67 09/30/22.

Please note that all the payments were made approx same time every year based on your billing cycle. Please forward ASAP a check for $881.71 to Maria and James Murray at 11308 Ledgement Lane Windermere Florida 34786. Amerigas ref # RITM

Thanking you in advance

Maria

[protected] (cell)