Americas Best Value Inn / Golden Bear — dispute for quality of service, unethical service and, hospitality unsanitation hotel room and not in compliance by law
My husband Ryan, and I stayed at Americas Best Value Inn/ Golden Bear (Americas Best Value Inn - Berkeley/San Francisco) at 1620 San Pablo Ave, Berkeley, CA 94702 from 9/12/18-9/14/18 for a business trip for my husband.. We checked in late the evening of 9/12/18. After we went in to our hotel room #131, we noticed discovered that the bathroom window was open with no screen. When we tried to close the window, it would not shut. several bugs were flying in through the open window and they were in the bathroom and room. Also, the bathroom bulb was flickering, clearly needed to be changed to a new bulb. I called the front desk and spoke to the woman (same person we checked in with on 9/12/18) and I told her about the issues discovered and I asked to changed us to another room and for a discount. She offered only $5 dollars off, and said they were full and could not change our room. There were only a few cars in the parking lot and several vacant rooms on 9/12/18, so she lied about being full, it was obvious that the motel was not full.
It was not until the next day, 9/13/18, as my husband was getting up and ready to leave for meetings, that we discovered the heater was not working. It as central air/heat panel actually hidden behind the wall television. Once we found the panel, I squeezed my hand under the television to try to turn up the heater. It would not turn on. It was set to 72 degrees, and would not allow us to turn it any higher, as well as the wall heater, not working at all. So the room was freezing and was well below even the 782 degrees shown on the panel. They only had a fan with a string to pull to turn on above the bed. No air conditioning or heater was working. Next, we found the while taking a shower, that the bathtub would fill up with dirty water from the drain, and the drain would not drain basically. It was so disgusting and awful and my husband had to rush to his meetings for the day and evening with no time for us to switch hotels. If we had discovered earlier hat the heater and bathtub/shower drain was not working(plumbing issues) we would not have stayed there.
When we checked out on 9/14/18, I asked the girl at the front desk if I could speak with the manager and I stated all of the issues. She said that she was sorry, and she would have the manger call me that day before charging my debit card for $342.
I never heard from the manager that day and so I called several times and they would not answer the phone, as it went to a Full voice mail. Finally on Monday 9/17/18, the manager, Kanal called me. I explained all of the issues and he apologized, admitting guilt, only offer 25% off. I asked for 50% off and he said no. I filed with my bank a Dispute of Quality and service in order to waive all fees for our terrible experience.
We are shocked by our experience and disappointed as we have always had a good experience at Americas Best Value Inn. I am requesting that this hotel waives our fee and that a inspection occurs as well. This hotel at 1620 San Pablo Ave, Berkeley, CA 94702 is not up to code.
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