America's Best Contacts & Eyeglasses review: Serious prescription error and poor customer service

Although this happened in February, I’ve decided to share it now to help others avoid a similar experience.
After moving to North Carolina, I visited America's Best Contacts and Eyeglasses at 4434 Fayetteville Road, Suite 11, Raleigh, NC 27603 to establish care with a new provider and update my contact lens prescription. I expected a professional approach and attention to detail - especially when it comes to something as critical as proper lens fitting. I was informed that the consultation would be conducted online with a specialist, and I saw no reason to expect any problems.
Unfortunately, my experience was extremely disappointing.
The specialist prescribed me contact lenses with the same diopters as my glasses, which is a fundamental and serious mistake that could have caused significant discomfort and vision problems. Anyone familiar with vision correction knows that glasses and contact lens prescriptions are not the same. Thankfully, I have years of experience wearing lenses and immediately recognized the error, so I did not order the lenses through the store. Still, the fact that such a mistake occurred in a supposedly professional setting was alarming.
When I politely pointed this out, the staff member assisting me responded rudely and defensively, insisting that “everything was correct” and telling me to go back to my previous doctor. There was no willingness to listen, no effort to double-check, and no sense of responsibility.
To make matters worse, I was unable to get a new appointment that day or even in the following days despite the error clearly being on their part. It ended up being a complete waste of time, even though I had scheduled the visit in advance.
I was shocked not only by the mistake but also by the dismissive and unprofessional attitude. I couldn’t stop thinking: what if someone with less experience had trusted that prescription? This wasn’t just an inconvenience - it could have been dangerous. I had planned to wear the lenses while driving, and an incorrect prescription differing by two diopters can cause severe headaches, dizziness, blurred vision, and even temporary loss of consciousness, putting both myself and others on the road at serious risk.
Dispensing the wrong contact lens prescription is not a common or acceptable error. While mistakes can happen in any retail or healthcare setting, this kind of mix-up represents a serious breach of basic professional standards in optometry and eye care.