America's Best Contacts & Eyeglasses

I went in to Americas Best in Council bluffs Iowa at Metro Crossing, 3701 Metro Drive Suite 400 on August 8, 2023. I had went to order a pair of regular glasses and a pair of sunglasses. Tina the associate that helped me, took the order.

They called me to go pick up my glasses. I went in and the associate pulled out 2 pair of regular glasses. I told her that it was suppose to be 1 pair of glasses and 1 pair of sunglasses. The manager said she could fix it.

She left and came back. I asked her how long it would take and she said she didn't know. I told her I needed to leave to go on vacation. She said she couldn't tell me how long it would take. I told her I would pick them up after I came back.

A day after I ordered my glasses, I took my old frames from previous glasses I bought there so they could use for my sunglasses because I liked the frames so much.

I went in today to pick up my sunglasses. I asked her for the email address to complain and she couldn't give it to me. She said she was sorry and that people make mistakes. I told her this is the first time I heard an I'm sorry. She just sat there and looked at me.

I am very dissatisfied with this store.

How do you expect people to come back?