The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
American Laser Centerno refund / micro will damage your skin

I went to Mequon, WI location. Run away from this place as fast as you can!
I purchased 10 micro procedures. After 1st one I had to go to see dermatologist & pay for his services + meds. I called ALC & asked for a refund - guess what? they don't care! They refused to give me my money back. They told me that perhaps it was not done properly last time, it was cold outside & bluh, bluh...So, I tried treatment # 2 - same exact results, and I ended up at the Derma doctor again. I told ALC I will not be doing any treatments. After about 4-5 months of discussions, they offered to give me bikini hair removal for the remainder of my micro services & I was stupid enough to agree to it. There was no paperwork completed for this & I have not signed anything! After 2 bikini treatments, I got a letter that now I have to pay $50 per service, I called ALC, and what is really interesting - manager does not have a voce mail there ...Can you believe that? so, I tried & tried for several times - finally I got to talk to Ms. Amy, she said she needs to review my chart, and she was doing so for 2 weeks. I finally got sick of it & I called customer service, they logged a complain & she called me back.

When I asked to see my personal file, she told me that she needs to talk to her regional manager & see if its OK. I reassured her that its my right as a Patient to see my file...she does not know how long it takes to get this file to me - does she know anything? why is she being paid?

I will fight, I will not stop! I will get my file & I will go to court! if you would like to call me, here is the contact: [protected]

Also, I completed laser on my face, 2 years of treatments are over & I see no result...waste of money!

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.