American Laser Skincare

I purchased a laser removal package for my face and stomach. I paid over $2000 for the services. At first everything seemed to be okay. I went for my treatments when scheduled for about a year. I didn't really notice a difference in the hair growth because I still had to shave between treatments. When this center received a "new" machine, I was treated with that one. This machine left burn marks on my stomach and neck. I had white patches on my stomach from the burns and I am African-American. I contacted ALC and they took pictures and offered me free microdermabrasion treatments to help get the color back. After my burned areas returned to normal color, I was suppose to restart my laser treatments. The computer was down for scheduling so I was supposed to be contacted about making my next appointment. I never was. Every time I called the office, the voicemail picked up. I left messages and never received a call back. To this day I still have not continued my treatment.

Misrepresentation started from the minute I walked in. I "won" a 300 dollar contest and decided to check it out. I'm blonde hair and pale skin. Good ol' irish. I do have some dark hairs as well. I was told specifically that I would be a good candidate because my skin is pale. I asked direct and specific questions. How long would it take before I saw results. I was told 2-4 treatments. I asked how permanent is this laser hair removal. She said very permanent. I wouldn't have to worry about hair regrowth unless I had a hormone change. I asked for an example of a hormone change and she stated something women go through such as menopause.
Other questions in that session were if the laser did not work on me. I'm very pessimistic and make sure I cover all angles, at least so I thought. She said if I went to the treatments and noticed there was no change then I would get a full refund. Of course, my next statement is because I know how it was worded. What happens if I get minor change and not the hair loss in the areas I am paying for, for it to be removed. She stated directly to me there would be a full refund. I made specific sure to ask if I didn't receive full hair loss I would receive my money back.

The treatments were of course a little painful and I made sure they wasted no time maxing the machine out as much as possible on my skin to hopefully see results. I used their "cream" the first time but my skin broke out and I told them of this. I told them I wouldn't use it again and they let it drop. They didn't tell me why my skin broke out or why I needed the cream. I never really got burned and my skin never broke out again.

The treatments never showed any improvements and my hair has grown back. I was letting it grow to prove a point to the clinic but I see that is futile as compared to other people. The last few treatments they did double overpasses and I believe the final treatment I did they went over it I believe 3 times. I was in session for the chest and back about 6+ hours.

After the next month seeing my hair grow back and coming up to my next treatment I cancelled the treatment and said enough is a enough and requested my money back. I complained directly to the office manager and found her sympathetic. She stated she would write a formal complaint and send it to me and the corporate at the same time. I never received the complain and followed up for about 2 weeks. I took the matter into my own hands and called corporate to issue a complaint and they stated directly they hadn't received a complain on my case yet and would write one up. Calling the corporate office and even issueing that complaint took about 2 solid week of calling and harassing the voicemail.

The next two weeks went by and the office manager called and stated corporate had given almost an identical complaint as hers and she specifically stated that because I had showed a 10% hair loss I was not going to be issued a refund and that I must continue my treatment before they would consider a refund.

Hopefully that spells out the story and most of the details. This is the worst company I've ever dealt with in regards to treating customers.

I signed up for Vela, Zerona, and E-matrix treatments for a total of $4400.00 in January of 2013. I wanted to get rid of wrinkles under my eyes, shrink my arms and legs and tighten them afterwards. I had asked the clinic manager before I signed the contract - "What happens if this doesn't work, or I am unhappy with the results?, Are you going to leave me high and dry?"" She assured me that ALS would NEVER leave a customer unhappy they would keep going until I was happy..

First off, the clinic manager, Katie Kennedy was wonderful. I had even wrote a letter to their regional headquarters in Edina, MN that if it was not for Katie and her crew, I would have gone elsewhere as there were so many competitors everywhere around the Woodbury location. Her customer was next to none. I finished the treatments to shrink my arms and legs - I was not happy - they looked worse than when I started. We tried a few more treatments - still NOTHING! Katie suggested that I give my body a break, come back in a few months and we would start over as I was SO unhappy. I called back about four months later as instructed, and was shocked when I wass told that they had let Katie go. The new manager "Rebecca" told me that they let her go because (I quote) "she was giving the farm away". She was extremely rude, and I told Rebecca, I was unhappy with the results, was promised more treatments, and I expected them to honor their verbal guarantee. First off, what kind of management talks about their employees to a total stranger that way? Rebecca told me she would have to go back to the books, and figure things out. She said she would all me back the next day - it never happened. I called her office two more times with the same results - none. I then called the regional headquarters and lodged a complaint with them, I was told that I would be called back in three business days (a promise from the customer service rep) and again, no one ever called me back.

I was made promises that they would not keep. Spending $4400.00 to see no results (and in the case of my arms and legs), I have to cover them when I go out in public, as they are covered with such "severe hail damage" that I am too embarrassed to go outside unless I am covered up. I made an appointment with a competitor about a month ago. I want to start over with the E-Matrix (for the winkles under my eyes).and the surgeon was stunned- he said he could not see where anything had been done. His price is half of what they charge - with a written guarantee! I am convinced ALS's Estheticians are not properly trained, as a matter of fact, I had two new employees in the room with me being trained (at different times) by new employees! That is how fast they go through people . They do not bother to tell you about the extreme pain the E-Matrix (laser treatments for your face are) - they do not have qualified staff on hand to be able to administer sedatives or pain medication. DO NOT GO TO AMERICAN LASER SKINCARE- RUN! Do not get be a fool like me - I am twice as bad as before I went in to get my problem "fixed"

Please check out other businesses that offer the service you are looking for. Do not lock yourself into their rip-off packages and be rushed through every treatment. I had laser hair removal done and everytime I went in there was a different girl doing it and I felt like I was rushed through and am so so sorry I wasted my money on them. I have been to other places and everyone I have talked to has met someone with the same wasted experience.

I would recommend they open up a drive through window.

Why I joined the American Laser: Reduce the size of my pores, a few age spots, lines and wrinkles on my face. It is a year later & guess what. I have the same large pores, age spots and lines & wrinkles.
What I payed for was a waste of my time...that's it. If I wanted to waste time I would and I would'nt have to pay. I am soooo upset!
Please tell me how a business can be in business and stay in business. Twice I complained and twice I was told someone would call me back, and guess what...no call back. This was very expensive. I changed my mind in the beginning when I signed up and she told me sorry you signed the contract. So I signed the contract and was robbed.
I want to let everyone to know not to sign up with this company.
Thanks for listening to me.
Cheryl in Idaho

American Laser Centres are the most deceptive and unethical business I have ever encountered. The company's only goal is to sell packages of laser hair removal treatments, botox, and any other skin treatments they can. I tried to cancel packages the day after I visited their store in Amarillo. I was told they don't give refunds even when you haven't even started treatments. Have called, written complaints, letters and contacted corporate office. No luck! Stay far away from this company - far far away. Go to www.complaintsboard.com to see the thousands of negative complaints about ALC!

I was told that the VelaShape treatment was not painful. They even had ads on their walls stating that it was not painful. They guaranteed me that it would smooth my body from bad liposuction. They put me through what was absolutely excruciatingly painful treatments with absolutely no results. I spent over $4, 000. I have the documentation to prove the amount I paid. They did not seem surprised that I got no results even though they promised me I would. They were supposed to take before and after photos as well as photos during the process but they did not take these photos. They had before photos, which they could not find and an after photo. I did not get copies of anything, except my charges.

Their laser hair removal simply does not work. Their advertisements and personnel bluntly lies to you in order to get you to sign up for other procedures which just as well do not lead to any positive results. The more people they "recruit", the more they get in commissions.

Rude, unhelpful, unprofessional environment.

Other fraudulent activity and falsification are going to be investigated soon.

No matter what it takes or how long it takes, the justice will be brought to these scammers.

The company runs itself on a pyramid scheme and treats its customers with disrespect. Each employee from the nurse up receives a bonus when the customer purchases. It is very much like a used car lot and just like a used car lot the buyer should be wary. The manager and main nurse (at least in this Central Valley office) see no issue with changing client's appointments, and lying to them about it, to only give time for one treatment area when more were scheduled. This is all done to fit in a new client so that treatment can proceed before the new client changes their mind and asks for a refund. Not that you would ever be allowed a refund by this corporation anyway. You may not be able to get rescheduled for months even when the manager or nurse made this schedule change. The manager additionally continually tells other staff to not worry about giving good treatments, as the client (you) will be coming in several times and it won't matter if you are "cheated" on your treatment. The manager and other staff talk about the clients behind their backs in a disrespectful, racist (especially if the client is Middle Eastern/Indian), and rude manner. If you buy from the company, you are locked into a two year contract and once that contract is signed the staff do not feel the need to give exceptional service until the next time you think about buying. If you are getting good treatments, it is more likely that those treatments will be successful. Unfortunately, the manager and staff at many of these clinics do not truly have your greatest intersts at heart. The manager at this clinic will tell you that her clinic is different from the others that are complained of on this site it is not! BUYER BEWARE!

I won a $300.00 discount. I went in for a free consultation. Everything was bad. The decor looked like they were about to evacuate. Getting an idea of cost was the equivalent to buying a used car. The absolute worst part was the "demo". The laser literally burned my face in 3 places. I hope it doesn't scar. All of this for a ridiculously over-priced package. "Buy and save, " they said. Save your face and save your money. Stay away. There are quite a few reputable spas in this area with better equipment, service, surroundings and prices.