American Home Shield [AHS] review: Home insurance

wrongly charged for a service request. When AHS failed and couldn't remedy my problem, they told me it would take 3 weeks for a technician to visit my new home to check the refrigerator. IN the time between 8 calls were made and could not be connected to a supervisor. Now I am calling asking to speak to a manager. I have called 5 times in the last 2 days and have completely failed. They have stated 3 times that a supervisor would return a call within an hour and they have failed. One night I was on the phone after 10pm trying to work out an option. I have since purchased a new fridge. The cost to fix the 10 yr old fridge was almost half. Since nobody called me back I took matters into my own hands and did the right thing. I have since been charged with a service call for $75 which never happened. I had a neighborhood service rep provide a quote for the repair and the 4 hrs it took him to fix.