American Home Shield Corporation [AHS] — horrible service
We had just moved into our home last July and discovered that our A/C only worked in one half of the house. We called AHS, paid the $75, and had one of their contractors come look at our ducting. After his inspection, he said there was nothing they could do. Surprised, my husband and I were dissapointed and didn't accept that. So we called a company on our own for a free estimate and that company gave us some suggestions on what we could do and said it would be $3600. So we called AHS again (which took alot of time to get someone on the phone to get a second opinion), and then the second contractor came out. Immediately, this guy looked at our attic entry and said he would not go in there. Secondly, he lied to his company and to AHS saying that it was no accessible. We've had electricians, my husband and other people go in there so we were upset and didn't understand why this new guy had a problem. So there went our "2nd Opinion" opportunity. When we called AHS to let them know how weird this guy was, they just added them to our do not use vendor list. Frustrated, we gave up hope of getting our A/C fixed until my husband found someone on Home Advisers who could help us. This was a great choice, because not only did he re-do all of our partially "crushed" ducting for $1800 he also checked our A/C unit, added dampers, got air flowing through vents that weren't, and raised a vent in the living room so it would have better air flow. Now our house is livable, but to no help to AHS. If this weren't enough, we had a hot water issue recently and had to replace it, but because there were a few minor things not to code, they guy they sent out wouldn't fix it for us. Again, we ended up calling someone from home advisers to come look at it and he was able to retrofit our hot water tank and replace it with a new one. The only thing AHS gave us money for was the tank. We are fed up with AHS and do not recommend them to anyone. My husbands uncle owns 14 Keller Williams and we let him know to not have his agents refer anyone to AHS anymore. We bought a two-year plan, paid in advance, and we will not be renewing. Ever.
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