We had American Residential Warranty for our rental home. We sold our home in February 2015 We called American Residential Warranty at that time and told them that we were selling the home, and were calling to inform them that we were cancelling our policy. We also asked for a Declaration page, as they had not sent us a current one. They said that they would, but sent another booklet and no declaration page. They wouldn't provide a return of money, but said to provide the remainder of the policy to the new owners. So, we did that. On 1/26/16 we received a credit card notice and see that American Residential Warranty has charged us $374.56 for the upcoming year. We call them again on 1/26/16, talked to billing who acknowledged that we indeed did call them February 2015, but refused to contact the credit card agency and credit the current 2016 charge. We explained that we did not authorize them to charge our credit card, have not owned the home for almost a year, and had called and informed them that we were selling the home and wanted to cancel service. They did not ask for anything in writing in February 2015, but want us to now send a them a letter and cancel. We asked to speak with the billing department's supervisor, and the person at American Residential Warranty hung up on us. They are performing a run-around, are not acting in a professional manner, and are illegally trying to collect money that is not due them.