American Home Shield [AHS] review: Was charged twice for contract cancellation and have not been refunded

I cancelled my contract on 10-14-2020 and was charged twice for the cancellation fee. I have made several phone calls to AHS and each time been told that the refund was in process. The last time I called I was told they would expedite the refund. That was last week and I still have not received it. I have even been put on hold for an hour and then disconnected more than once.
AHS Contract #[protected]