American Home Shield [AHS] review: Refrigerator repair

Dear Sir,
On December 23, 2020 I reported that my refrigerator didn't work and was in need of repairs. I was then contacted by a person named Steve, who works for the contracted company for repairs. After explaining the situation, I was told the part would be ordered. Steve then called on 12-24-20 and requested that I send a photo of the model # in info on the refrigerator. I complied. On January 4, 2020, Steve came out. He advised that the control panel on the front was bad and he would order the part. He then told me that the part would arrive on the 9th of January. The 9th came and passed with nothing. I called Steve and was told that the part would be here sometime between the 16th and the 19th of January 2021.
The 19th came and went with nothing being said by AHS or by Steve. I called Steve on Wednesday January 20th and was told that the part would not arrive until sometime in late February or early March! How can this be acceptable? Can you live out of coolers and try to keep food fresh for two or more months? I called and complained and was told that your company would pay me around $325.00 to settle the claim, but nothing more. This is far less than what your company touts and I think is beyond any reasonable amount of time a customer should wait. Several options are available: 1) provide us with a temporary refrigerator (not the portable offered that would not suffice). When the part comes in, fix ours and then take the loaner back. 2) Since the product cannot be repaired in a "reasonable" amount of time, replace the item as advertised in your commitment with a new refrigerator. I look forward to your response.

Diane Beaver
[protected]@msn.com
835 Ren Val Road
Union, Mo 63084