American Home Shield [AHS] review: Plumbing service

Thursday evening we had our water heater go out, we submitted our claim that night and were assigned the vendor by the morning. Vendor did not follow up with phone call or email. I decided to follow up with the vendor around 3pm Friday as not having hot water for a toddler and pregnant wife is a fair bit of ridiculous. The vendor picks up and states that he had requested the job to be reassigned as he was out of town for the week and that it might be some time as several of the plumbing companies had cancelled their contract with AHS.

Luckily I was able to do some research on the parts and was able to fix it myself, however I was never rendered service as well as had no notification or support form AHS that they were reassigning the vendor, and as of the following Thursday they have no new vendor assigned to ensure my repair is correct and will not cause issues in the future.