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American Home Shield [AHS]
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American Home Shield [AHS]
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1.2 1344 Reviews

American Home Shield [AHS] Complaints Summary

56 Resolved
1284 Unresolved
Our verdict: If considering services from American Home Shield [AHS] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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American Home Shield [AHS] reviews & complaints 1344

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3:34 pm EDT

American Home Shield [AHS] Coverage- customer service

We have a service contract with AHS. Upon contacting them due to our air system needing repair-we were quickly provided with a company name and dispatch information. They quickly took th $100.00 call fee.

We attempted to contact the company but no one returned our call. We contacted AHS and asked if we could be provided with another contractor and they said there was no one else. We asked if they could consider it an emergency as it is 90 degrees and the temperature in the house is increasing and they could not expedite it and instead stated it is normal protocol. Secondly we asked for a manager and for 30 minutes we were told the manager was on another call. This is not good service. Customers determine what is normal/emergent for them not the company who we pay. In addition, managers should always be available to speak with customers when needed.

AHS is a disappointment. The efforts that re put into marketing should be put into customer service.

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5:02 pm EDT

American Home Shield [AHS] Fridge

Service order placed March 14, 2022, for broken fridge not cooling properly.

No contact from the service provider "smart environment" always received voicemails.

AHS finally contacted "Smart environment," said they would phone me and they did only to say that it would take 2 days before coming out and that was because they received a cancellation.

I asked if we could find a local service rep to service the fridge sooner and Maya the rep said, "Yes, and when you find them contact us back with information so we can change over the service provider."

I called to check on the status, only to have Joshua tell me that the original service contract was not canceled and the reps would be out on March 18 between 1-2 pm.

On another follow-up, March 17 spoke with Cara only to say the service contract is canceled and no one will be coming out and I have to start over if she can't reinstate the old service contract.

We are losing food every day and with this inflation, you know this is very expensive. I only want the service for which I pay. NO one is doing their job and they are very disrespectful liars and incompetent. I get we are outsourcing but we need competent people to do their jobs. Please call me at [protected] or email me at [protected]@gmail.com.

Desired outcome: Get someone out to do their job like yesterday. I need replacement of food loss due to their delay in servicing.

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10:35 am EDT
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American Home Shield [AHS] Furnace Repair

I just purchased a house and I've requested service on multiple issues. My furnace is extremely loud. A tech came out and said it needs an $800 part for the fan. He said he would put the part and noise issue in the report. When I looked at my account, the request for the furnace was closed and completed. I called customer service multiple times, and Sears where the tech came from. There was no record of anything on the report. I was told it showed everything is working fine and no issues.

Sears said that THEIR report shows details of the part and notes.

This was then sent back over to AHS. Request still shows that everything is working fine.

I'm not sure why I can't get an answer. I put the request order in on 2/11/22.

I researched AHS quite a bit for specifics on the contract before I signed up. When I felt like I would be able to get services that I needed, I got an account. Between this, an electrical issue, a tub issue and trying to figure out why I have an additional unknown service call charge, I'm pretty disapointed. There's no way to even talk to anyone at the company to help. Maybe they don't think people will complain?

Desired outcome: I would like a response and to know when the furnace will be repaired. Also, looking for a way to contact someone about my other request issues. Thank you, Julie

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10:27 pm EDT

American Home Shield [AHS] Dryer that has not been repaired in 4 months, due to AHS ordering the wrong parts

I have not been able to use my dryer since my first repair request, in November. Today is the third time that wrong parts was ordered, by AHS. Again, today, the tech from Intertech was unable to repair my dryer due to receiving wrong parts. This issue is getting more and more frustrating, as I am continuing my monthly premiums for a warranty service that is not living up to its contract by repairing my dryer or replacing it. I feel undervalued as a customer and neglected. My initial request for dyer repair was for loud noise, but I was able to continue using it. The technician from Kingdom Repair was supposed to fix the loud noise, but ended up damaging the motor and blower, which disable further use. Intertech has great techs, but AHS keep ordering the wrong parts, or your Company can not find the correct parts. Again, I am having to wait for AHS order to come in to repair my dyer. That may take another month. Five months is too long for anyone with a warranty service to go without a working appliance, such as a dryer. Please honor replacement.

Thank you

Desired outcome: I would like an apology and for AHS to honor a dryer replacement.

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12:21 pm EDT

American Home Shield [AHS] Plumbing we had plumbing stoppage called AHS they sent a rotor rooter service tech out of a town 90 mi. away.

WE have been AHS customers for several years, never had this much problems.

On Feb.15 2022 we contacted AHS about a plumbing stoppage. AHS sent a

ROTER Rooter co. from Abilene Texas which is 90 miles away .Roter Rooter

the tech. said that they needed to run a camera down the roof vent but they did not have a camera with them and would have to re schedule. Several days later

they showed up again with a camera then told us we had to pay 375.00 so they could get on the roof to run the camera down the roof vent. We called AHS they said we had to pay that , why would a company send a company that works from the roof vents down and then not allow them not to get on the roof. We

paid the 375.00. Then RR said we had to have a two way clean out installed , they said it would cost 875.00 for them to install it. We contacted a plumber in San Angelo who installed one for 351.00 that we paid .Now after we spent 375.00 , 351.00 and 100.00 AHS fee . AHS will not pay for the plumbing sewer lines to be reemed and cleaned out even thou the plumbing lines are under the slab of the house. We are out all that money and AHS will not keep their word. Contract [protected]

Desired outcome: Complete the job. Refund our money that we spent thinking that you would honor your word.I would appreciate a response.

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7:36 pm EDT
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American Home Shield [AHS] Heat Pump

I am requesting payment for replacement of my heat pump which was recommended by your contractor. See the attached letter.

March 15th, 2022

American Home Shield

Claims Department

8002 Westway Dr.

Harlingen, TX 78552

Re: Insurance Policy Claim Account [protected]

Dear Claims Professional

I have a home warranty as shown above to cover the property at 73359 Oriole Ct Palm Desert CA 92260. In accordance with our discussions I am exercising my option to replace the Heat Pump System which is old and has broken down. As discussed it make no sense to repair it or to go through and elaborate expensive test of this old system, as it will waste money and Freon. In accordance with your contractor’s recommendation I am authorizing replacement to avoid throwing good money after bad. I have his statement and the statement of an additional repair technician from a difference company both agree it is illogical to repair the unit. I have exercising my option as outlined in section C subsection 8. Obviously your company has an obligation to contribute to the replacement of the unit. Please pay this cost, I have including an contact from your contractor with the cost. Please consider this a demand for payment.

Bill Landsiedel

Attorney at Law

Law Office of Bill Landsiedel

Enc: Contract to replace Heat Pump

Desired outcome: Pay for replacement of heat pump

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9:45 pm EST
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American Home Shield [AHS] Stove Top/Cook Top - Since April 2021

In April 2021, I called regarding my stove top/cook top.

Darryl's Appliances was the assigned technician.

After a couple of months, in July 2021 - Darryl Appliances checked my stove top and ordered parts.

Since, I could not get in touch with Darryl's Appliances; I was told by AHS that parts came in on September 2021 to Darryl's Appliances.

Since then, I have been calling Darryl's Appliances TO NO AVAILABLE. I left numerous messages with NO REPLY BACK.

Since then, I called AHS with a reply " AHS will write an email and call Darryl's Applicances. THis has been going too far and too long. Could someone please fix my stove top?

Debbie Angelo

[protected]@aol.com

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7:12 pm EST

American Home Shield [AHS] Washer Repair Service and Technicians

I put in claim to American Home SHIELD for repair of my 2 1/2 yr old Stacked washing machine in Dec 2021. They hired Express Appliance to repair.

The technician said a part was needed.

AHS orders the parts. Three times the part arrived damaged

The Express Appliance said needed two men to do the part install. Each time Express scheduled the install whenever they could send the only 2 techs they had on Long Island out to us. Finally today March 10th ! They came and installed the part. And told me it was fixed and they rushed out. I didn't have chance to check out the equipment because I needed to leave. When back home, discovered they had damaged both the washer and dryer And broke the handle on the adjacent window they must have opened for air &, where they left some screws in the sill .

There is a 12 inch gouge and n the glass window of the dryer and several large scratches in the enamel of the washer. Additionally a small access door at the bottom of washer is broken

AHS REP said they aren't responsible for damages by the vendor! I didn't hire the vendor . I relie on AHS to hire reputable and responsible. Service company so I don't have to stress about who to call.

The two men are Martin & Dandrell

Desired outcome: Replace the Glass door that's scratched and repair my window handle and repair the other scratched surfaces

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Update by Peggy Argento
Mar 10, 2022 7:15 pm EST

Aha and Express Appliance mishandled our repair & disrespected our home & equipment

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3:04 pm EST

American Home Shield [AHS] E-card reimbursement

Rex Tibbens or whom it may concern,

I'm having issues with my Lowes Ecard. I was given the cards to replace my refrigerator. I got one for $2000 and the other for $235. I used about $15 to buy a hose for the back of the refrigerator. I waited about 5 days to use the cards to purchase the new refrigerator. In that time I believe my email was hacked. My cards were no longer in my yahoo inbox. They were not in the trash either. I contacted yahoo and they reinstated the emails for the past 7 days. I went to Lowes with the emails and Lowes said there was $0 balance on both cards. I've been back and forth with your replacement area, and they don't want to cancel the other cards and give me new cards to make the refrigerator purchase. This has been going on for about 2 weeks now, and I've gotten nowhere. I'm still without a refrigerator. During this time I changed my email password, and the cards yahoo put back in my inbox are nowhere to be found now. I changed my password a second time. Your 2 people in charge of the ecard area are not helping or wanting to contact me personally so we can figure this out. If the cards have a zero balance, was it because of the email hacking and putting back in the inbox or where the cards actually used by someone other than me? If so we need to track surveillance cameras at that Lowes and why didn't they have to show ID to use the cards? I'm frustrated by this whole experience which is not all your fault, but I need resolution so I can purchase a refrigerator. Lea, US manager I somehow I got in contact with yesterday said she would contact me yesterday or today after talking to the girl in ecard area. She did not contact me yesterday or today like she said she would do. Now Lowes will not reimburse the cards stolen, and Lowes will not help because the balance is $0.

I just need the money to replace my refrigerator.

[protected]@yahoo.com

Desired outcome: My balance on the cards I left and didn't touch. I used $15 for a hose for the back of the refrigerator I was unable to purchase due to the hacking.

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11:33 am EST

American Home Shield [AHS] Leaking in the ceiling

I opened a works order back in November with American Home Shield.

A contract was assigned with the following details

Service Request #:

[protected]

Service Professional:

DMV PLUMBING & HEATING LLC

[protected]

Service Request Date:

11/16/2021

The contractor came and cut off my ceiling and said it could not identify the source of the leak while there was a clear sign it was related to a leak.

They said they will leave the hole opened so I can monitor and possibly identify the source of the leak which I did.

Si ce them I have made several attempts to have AHS assigned the contractor or another contractor fixed the issue and have the hole close out but it’s silent. Many time I was told my issue was escalated or a recommandation was made to find another contractor and that’s it.

No more feed back from them, no sign of another contractor. The case is marked as closed in my account which is clearly not because the hole is still opened in my ceiling.

I found this report page so I wanted to use it to voice my frustration.

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1:58 pm EST
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American Home Shield [AHS] Heater Coil

I had my heater coil replaced. Was told it would take a week to come in, once it arrived. AHS canceled my work order, stating there was Alge on my heater coil and that's not covered. Well, Alge doesn't grow in dry places, so I did a three was call with AHS and the tech that provided the service and asked what the cause of the fault was. He stated there was dust but no Alge and that it's an old component. So, with that the denial was based on false claims from the escalation department. So, when they came to fix the heater I told them it was in the works to be approved. I called AHS and they said it was good to go and that it was approved, when it came time to pay they Tech said AHS covered it and everything is good to go. A month goes by and I get a call from a debt collector and they are asking for $680 dollars from the Air technical, I called AHS and asked what happened and they said they would look into it, once they did they said it was a glitch on their end. So I called back the collector and paid, AHS said they would reimburse me. Now I'm going back and forth with every AHS employee trying to get this situated but no luck. Only because everyone that stated it was approved didn't write notes or make any kind of attempt to get it taken care of.

Desired outcome: I just want to be reimbursed for the $680 dollars I paid out of pocket after being told it would be covered.

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1:51 am EST

American Home Shield [AHS] Maytag washing machine

My washing machines has been broken since May 2021. On 5/12/21, Fifth Avenue Appliance (work order #[protected]) was sent to my house to fix my washing machine. On 5/20/21, I was informed by Chris at Fifth Avenue Appliance that the part could not be found and AHS would try and find the part. On 6/15/21, I spoke to Chris to find out the status of my washer. I also spoke to Aileen in AHS parts department, who was to send an. e-mail to Fifth Avenue.

On 6/25, I spoke to Ray, at AHS, who informed me that no part was received.

On 7/20/21 I spoke to Chris at Fifth Avenue Appliance again on the status of the part. On 7/21/21, I called AHS and spoke to Faith (AHS) on status of the part.

On 9/7/21 I spoke to Karen (AHS) about my washing machine. She said she would refer this problem to the Authorization Department. AHS has been giving me the runaround. AHS had not done anything to rectify this situation.

On 12/6/21, I spoke to Fechie (AHS) on status of the washing machine. I was told of the following options: Appliance replacement or cash out. On 12/6/21, I spoke with Chris (AHS) supervisor who cofirmed my address and told me she would have to talk to Purchasing Department and Contractor Relations Department. On 12/7/21 Chris (AHS) superisor called me back and told me the Contractor Department would e-mail her back with final decision. I was called back by Chris (AHS) and told I would have to get another work order because it was such a long time and I would have to start over. I informed her that this was not acceptable. I told her that I had 5 contract for 5 different properties and I would be contacting BBB and looking for another company because AHS motto is if we cannot fix it we will replace it. It is in my contract and therefore AHS lied. They did not care that I would have to go to the laundromat or be able to wash my clothes.

Desired outcome: AHS needs to honor their contract to replace my machine since they cannotfix it. My contact #[protected]

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Update by Sandra Thomas Nichols Jones
Mar 08, 2022 2:01 am EST

AHS does not honor its contract. It states that AHS will pay up to $3,000 per covered item malfunction for access, diagnosis and repair/replacement of any covered Appliance. However, AHS did not repair or replace my clothes washer(washing machine). AHS gave me the runaround for 7 months. SHAME ON AHS.

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3:12 pm EST
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American Home Shield [AHS] Heat pump has not been installed and it is now 4 weeks later.

February 6th, AHS was contacted about the heater not working. On Feb. 7th, the technician sent out assessed the issue was the heat pump. He informed me that he would place the order for the part but don't expect it to arrive for four weeks.

On Tuesday, March 1st I spoke with a representative from AHS regarding the standing of the order. She said she would text me later in the day when she heard from the parts department and the technician. Mind you, I never heard from her or anyone else. I than left a message with the company hired by AHS but never got a return call.

On Friday, March 4th I called AHS. The agent couldn't help me. I than contacted my daughter to help me as I feel that no one is paying attention to my problem.

My daughter calls on 3/4/2022 and gets a similar run around from a 'new agent.' She also leaves a message with the company that AHS has hired.

She receives a phone call from the technician that he hasn't received the part from AHS.

She than contacts AHS again and this agent calls the parts department and finds out that the order placed on Feb. 7th has been kicked out/cancelled as it does not contain the part number. He calls the technician to share he hasn't completed the paper work correctly. The technician calls her back and shares the same information. He claims he has worked with them for awhile and that he has never been required to be so specific but has completed the so called paper work that they have requested.

I am 81 and live in the hill country. February is the coldest month of the year in TX. I had no heat and a small tiny electric heater that my daughter brought me to stay warm. I am extremely frustrated with the situation as we are do for another cold front on 3/12 and predicted to be below freezing again.

The situation has put undo stress on me. I am now told it will take another 4 weeks or more to get the part that could be purchased locally. I live on social security and do not have the income to go and get this done by an outside company.

While my daughter calls daily to track the part, we are exacerbated with the level of incompetence we have encountered. It took calling a third agent to find out the part was cancelled. The other two agents did nothing but 'document' are inquiry.

We have been told there is no way to escalate this issue. My daughter will be reaching out to the local news station for help.

Desired outcome: Fix the heat pump asap

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3:45 pm EST

American Home Shield [AHS] Plumbing- simple kitchen clog

On 2/21/22 I used the garbage disposal in my kitchen for food scraps and the drain clogged. I contacted American Home Shield (AHS) and put in a service request for clogged drain. On 2/22/22 a plumber from Sirus Plumbing came out and removed the P trap in the kitchen sink and proceeded to use a handheld manual small auger to clear the drain. After a few minutes he put the pipes back together and turned on the water only to see the clog was still there and said there was nothing more he could do based on AHS policy. He tried to upsell me $295 for a camera view he could do another day of the drain to find the clog which is on the invoice. After I made a complaint to AHS they sent a second company out on 2/28/22 in which he brought no tools and was there only to do a second opinion he stated. Upon looking at the standing water in the sink he agreed there was a clog- and that was it. He stated he would have used the same manual tool. He then said that the clog would have to be cleared from a vent in the roof and that is not covered nor would he even do that. He said he would submit the paperwork to AHS, but it would be denied also stating that my sink was reconfigured which it has not been. After he left I immediately called a local plumber who came right out. In less than 1 hour my clog was removed from the sink drain with access to the drain right from the sink area- he used a standard machine auger in which he said was necessary as the manual handheld does not have the power to cut through clogs if they are not near the actual sink area. Today AHS did indeed deny my claim stating that it would be necessary to go through the roof vent because of the configuration of the drain under the sink. That has already been proven to be a lie. I was charged $125 for the service fee from AHS in which their contractors did nothing. I was charged $234 for a plumber to come out and clear the clog. I am requesting $359 refund to me and cancellation of AHS contract effective 3/2/22. AHS is stating they will charge me $83.99 to cancel my contract as an administrative fee.

Desired outcome: Refund of $359 for the fact that I had to take 2 days off from work for their plumbers to come out and do absolutely nothing and then pay for an actual plumber to fix the issue that should have been fixed in 1 hour of initial visit.

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10:24 am EST

American Home Shield [AHS] Flooding water heater

My water heater is leaking and flooding my garage for past 3 days. This is recall they didn’t detect it on Feb. 8 when here. The original company can’t send someone out for a week, the tech had car accident will be out a week. Asked for diff. Company told can’t on recall. Supervisor said same thing. Want to speak to someone in U. S., tells me he can’t transfer from Caribbean. Supervisor called me from outside U. S. Unable to help.

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12:35 am EST

American Home Shield [AHS] Recent repair request for ge dishwasher (second one within a year)

I recently requested repair service on my GE dishwasher, the second time in one year, for the exact same problem. The contractor, from Flemming Appliance Repair, first responded to my request and was at my house no more than 5 minutes before telling me it was a control board issue. He ordered the part, and I had to wait over a month to get it. He came

Friday of this past week, and told me it was repaired. I cleaned it out first, which I do weekly, and after washing the first load since the repair, I opened the door to find wet, dirty dishes, with detergent everywhere... just like before.

I have previously stated that I suffer from an immune disorder that affects my hand, so you might imagine how difficult washing dishes is for me. How long do we have to continue this process before I am able to get a new dishwasher? As I said, less than one year ago, the same thing was happening, and that contractor said it was an issue with the detergent door not opening at the proper time. This contractor said the same problem was due to a control board issue. Neither were correct, even though the dishwasher did work, not great, but worked okay, for a little while, the first time. (it has never dried my dishes properly) Please advise as quickly as possible, because I can't tolerate much more of this.

Desired outcome: A new dishwasher

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8:26 pm EST
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American Home Shield [AHS] Home warranty service Scam

I recently called for a visit to check my furnace - I paid $100 for a service visit - The tech, before turning on the equipment or opening the from cover said that the equipment needed to be replaced. It is almost like going to the mechanic and being told that you have to replace the engine because you have an old car, before performing a diagnosis.

Then the tech proceed to take a photo of the equipment model number and left the premises. After just a few hours received a quote to replace the entire HVAC system for a total cost of $11,467 including Condenser, evaporator coil, and furnace. (what a deal right?) I called another company to compare prices and they gave me a similar price of $11,100 second quote was just to replace everything no assessment of condition.

A few days later I received an email from Yazd Mechanical telling me that they reported to American Home Shield that the furnace needed to be replaced, but some of the modifications were not covered. the quote is given for the portion not covered was $ 5,950. Remember the entire system (Condenser, Evaporator coils, furnace, and all necessary modifications came out to be $11,467.

Something is going on. I call a third person, who did an inspection of the equipment and gave a quote for replacing the entire system. His quote was $5,500 WOAH! I called American Shield mentioning the SCAM trying to be performed by Yazd Mechanical Inc.

American Shield said that they could buy me in if I wanted to do the work somewhere else. I decided to see their offer. I received an email today saying that they will offer $498 Woah! I was shocked. Please remember that I had already paid $100 for a non-assessment received.

I called American Shield and I ask for a breakdown of the cost for the number of hours estimated, labor rate, and price of the equipment. Just a reasonable request to determine the cost of payment of $498, not really that much but $398 because there was no assessment done.

American Shield refused to provide the information "We are not allowed by rules and regulations they said" There it seems to be no transparency and it made me think that American Shield is not being honest or doing something illegal.

The typical rate for an HVAC in my area is between $100- 150 bucks an hour and a furnace will take between 4-10 hours depending on the existing conditions. In addition, a furnace will cost approximately $1,400, even if American Shield purchases the equipment at a wholesale price, it will only reduce by 40% percent top. - believe me, I do cost estimates for living.

American Shield also said that Yazd Mechanical will be providing the furnace equipment - (really)... let's quantify the totals:

If the furnace takes 4 hours to install at an hourly rate of $100 that right there is already $400 on the low end. If the equipment is discounted at 40% that will be $ 840. I have not seen any furnace being sold for $89 bucks

Why American Shield does not want me to see the numbers? and Why American Shield is offering a buy-out that does not make sense? Why does American Shield want me to use a company that appears to inflate the cost of modifications?

I requested the information and a fair estimate - not $389 as offered by American Shield - not something that insult my intellect.

Desired outcome: Get a fair cost for the repairs

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10:15 pm EST

American Home Shield [AHS] Payment discrepancy

American home shield renewed my contract in December. Wells Fargo statements show my payment for $82.32 was cancelled by AHS because the payment was short $1.00. On December 13th, I sent another payment for $82.32. Not realizing that the payments had increased when the contract ended. After speaking with one of your agents, regarding my premium increase. I then on December 17th sent a payment of $1.00, to make up for the shortage. Then paying a total of $83.32, premium due for December. These payments were paid with my debit card, number ending in #4962.

On January 11th a payment was processed through electronic check for $82.32. I had not corrected my Well Fargo bill pay amount to $83.32, this payment was also short $1.00. The Well Fargo bank shows an electronic check was submitted and processed by AHS. This is the payment in question. Where could it be?

On February 4th a payment of $83.32 was process through my bill pay, payment is for February.

On February 14th I mailed bank statements from Wells Fargo bank and copies from my AHS payment history account showing payments and dates. I mailed these documents to your Dallas office at P.O. Box 650993 Dallas TX [protected], tracking #[protected], delivered February 14, 2022. I am still waiting to hear from AHS.

According to my bank statements I owe AHS $1.00 for the short premium payment for January.

I have been waiting for a reply since January 13th. Please let me hear from someone so I can resolve this issue. Thank You.

Desired outcome: Payment be recognized and credited to my account

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9:01 pm EST

American Home Shield [AHS] I am wanting to file a complaint.

Years ago, American Home Sheild fixed the same problem at the same exact place. My garden tubs faucet was completely worn out from over use. One time we had to even turn it off with a screwdriver because it actually fell off. We had no way to turn the water off.

Well, it was honestly worn out from over 10 years of much use. I rarely call American Home Shield, however we have been customer for 20 years. I feel like you don’t protect my home from natural wear and tear. The plumber that was called out, seemed to not want to fix this problem to begin with - BEFOREHAND of wanting to fix this prior coming to my home. He also mentioned that he had to manipulate the wording and paperwork, but he doubted that you would fix this. Well, he was right. We were completely denied. I am thinking about going with a more reliable company. There was a time when AHS was fantastic. It was this the plumber who decided not to fix my tub faucet handle. It was fixed by YOU over a decade ago. It’s worn out again NOT to misuse, but daily use. That’s a promise. You have my word on that.

It’s not fair to deny to fix this. I am so disappointed and have lost all faith in AHS, yet we continue to pay. Why should I? Please tell me why I should not report this to the BBB? This is my first time voicing what had happened to us. Please let us know what your thoughts are and what we why do? We wonder why we should continue with you when you don’t keep your promises. Because we used the wrench to turn off the water that ONE time the actual faucet fell off, the man said that we abused the faucet and we have not. It would have honestly flooded the bathroom if we did not. So now we have the issue of abuse that he used. It was never abused, not ever. He’s told he didn’t wanna fix this because it was older. And that the wall had to be cut. Well, my husband cut the wall so you now have access. Last time the plumber did it. We did it for you.

Janeen 8 Stephen Oden

5041 Sweetwater Dr

Benton, La

[protected] or [protected]

We definitely want to hear what you have to say.

Desired outcome: Y’all need to fix this or lose a good customer

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7:31 pm EST

American Home Shield [AHS] Lied about coverage - older items are not covered.

Signed up for a new contact in January and it would take effect February 7, 2022. Started spring cleaning 2/17/2022 that by cleaning out the kitchen cabinets and re-organizing them. I have an old faucet and the pipes are under the sink behind a panel. It smelled musty so I removed the panel and cleaned the area. I was not sure if the mustiness was from being on a flat or something else. Since I had this handy new contract, I scheduled a tech out to investigate this. This is old faucet and I picked up a replacement just in case there was an issue. I paid the service fee to have the plumber come out. All he did was complain about how much of a pain Levittown house plumbing is. He climbed into the cabinet with a flashlight and determined that it looked like it had a leak. This is something that I could not easily see or detect. When the contractor submitted their work order AHS denied the work order as it is a pre-existing condition. I reviewed the contract, and it does not indicate anything about an old fixture not being covered if leaks. AHS actually advertises that it does cover these. AHS does not have a direct line to have these types of issues addressed. The first person I spoke to said it should have been covered and sent me to escalation. They denied this repair as it is “preexisting”. I escalated to a manager, and they said the same thing. By their definition, if you have any appliance or faucet that is not new – and it does break down during the contact the repair will not be covered. You are at their mercy. If I wanted a second opinion on this, I would have to pay for another visit and it they agreed with the first I would be out additional cash and no repair. They would not work to address this in any way and wanted me to stay with them. They could not answer why I should stay if they would not fix anything. I canceled the contract but am still out $125. I will find a local handyman to take care of this.

Desired outcome: Refund my $125 for the service fee. Change advertising - don't cover what they claim to. Update contracts - you can be denied service even if you pay for it. Add preexisting clause - to clearly stated in the contact.

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American Home Shield [AHS] In-depth Review

Overview:

American Home Shield (AHS) is a leading home warranty provider that has been serving customers for several decades. With a rich history and background in the industry, AHS has established itself as a trusted name in home protection. The company's mission is to provide peace of mind to homeowners by offering reliable and comprehensive coverage for their essential home systems and appliances.

Services Offered:

AHS offers a wide range of services to cater to the diverse needs of homeowners. Their plans cover major home systems such as HVAC, electrical, and plumbing, as well as essential appliances like refrigerators, dishwashers, and washing machines. Customers can choose from different coverage options and plans based on their specific requirements. Additionally, AHS provides additional services and add-ons, such as pool and spa coverage, to enhance the level of protection.

Pricing and Plans:

AHS offers a transparent and competitive pricing structure for their home warranty plans. The pricing is based on the chosen coverage options and the level of protection required. Customers can easily compare different plans and their features to find the one that best suits their needs and budget. It is important to note that AHS does not have any hidden fees or charges, ensuring that customers have a clear understanding of their expenses.

Coverage and Claims Process:

AHS provides extensive coverage for a wide range of home systems and appliances. However, it is essential to review the limitations and exclusions of coverage to have a complete understanding of what is included. In the event of a covered breakdown, AHS offers a straightforward and efficient claims process. Customers can easily file a claim online or through their dedicated customer support. A step-by-step guide is provided to ensure a smooth and hassle-free experience.

Customer Experience:

AHS has consistently received positive customer satisfaction ratings and reviews. Customers appreciate the ease of contacting their customer support team, who are readily available to address any queries or concerns. AHS also prides itself on its quick response time for claims and service requests, ensuring that customers receive timely assistance when they need it the most.

Contractor Network:

AHS maintains a vast network of qualified and reliable contractors across different areas. These contractors are carefully selected to ensure high-quality service and workmanship. Customers can have peace of mind knowing that their repairs and replacements will be handled by experienced professionals who are committed to delivering exceptional results.

Transparency and Communication:

AHS places great importance on transparency and communication with its customers. The terms and conditions of their plans are clearly outlined, providing customers with a comprehensive understanding of their coverage. Pricing and coverage details are transparent, allowing customers to make informed decisions. AHS also offers various communication channels and is responsive to customer inquiries, ensuring that their needs are met promptly.

Pros and Cons:

AHS has several strengths that make it a preferred choice for many homeowners. Their comprehensive coverage, competitive pricing, and reliable contractor network are some of the key advantages. However, there are areas for improvement, such as the need for more flexibility in plan customization. Additionally, some customers have reported occasional delays in claim processing.

Comparison with Competitors:

When compared to other home warranty providers in the industry, AHS stands out with its extensive coverage options and reliable service. The company's pricing, coverage, and customer satisfaction ratings are competitive, making it a strong contender in the market. However, it is important for customers to compare different providers based on their specific needs to make an informed decision.

Final Verdict:

Overall, American Home Shield (AHS) offers reliable and comprehensive home warranty services that provide peace of mind to homeowners. Their extensive coverage, transparent pricing, and responsive customer support make them a recommended choice. AHS is particularly beneficial for homeowners who value the convenience of having their essential home systems and appliances protected. With AHS, customers can rest assured that their homes are in good hands.

How to file a complaint about American Home Shield [AHS]?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with American Home Shield. Make it specific and clear, such as "Delayed Service Response from American Home Shield" or "Unresolved Billing Issue with AHS".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with American Home Shield. Include key areas such as customer service interactions, timeliness and quality of service, clarity and accuracy of contract terms, billing and charges, or any other specific issues you faced. Mention any transactions with the company, including dates and reference numbers if available. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with AHS, and the company's response or lack thereof. Explain how this issue has personally affected you, whether it's through financial loss, stress, inconvenience, or property damage.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, contracts, receipts, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred due to the issue with American Home Shield. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it's a refund, repair, apology, or any other specific action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is realistically achievable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from American Home Shield itself, so it's important to stay informed about the progress of your complaint.

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