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CB Furniture Stores American Furniture Warehouse [AFW] False promises
American Furniture Warehouse [AFW]

American Furniture Warehouse [AFW] review: False promises

D
Author of the review
3:20 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

SO 72N722711

We recently purchased a rug in store in Surprise over Memorial Day Weekend, and was promised Tuesday transfer from Gilbert by the salesman. I called Surprise warehouse Tuesday to be told the item is in transit, same exact answer on Wednesday, in transit. Finally got through to customer service who informed me it wasn't on any shipping manifest and could possibly get to site on Friday..
This is not acceptable, I have been borrowing a coworker's truck for the last 3 days to be able to pick it up.
I am disappointed, we just purchased a brand new home right next to the Surprise store and have a lot of needs for the place. If I have this experience buying an area rug, why would I spend real money on a dining or bedroom set with your company?
Not a good look for a new store. I already got my money refunded

Desired outcome: An appropriate response would be nice. It's up to y'all to try to make it right. Wayfair is just a click away.

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American Furniture Warehouse [AFW] response
May 29, 2025 3:52 pm EDT
American Furniture Warehouse [AFW] customer support contacts
Phone numbers

+1 (800) 992-7997

+1 (480) 500-4200

Address

8820 American Way, Englewood, CO, 80112, US

Website

www.afw.com

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We are sorry Daniel for the inconvenience regarding the transfer times...we see the order was cancelled and refunded. We do value you as an AFW customer. AFW
Update by Dan Flowers
May 29, 2025 4:32 pm EDT

What a lame response, I don't feel valued at all. Inconvenienced a coworker and myself, still no rug, and pending my money back for 3 to 5 business days. All to get a cut and paste response?!?

Customer success is not your mission statement is it?

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  1. American Furniture Warehouse [AFW] Contacts

  2. American Furniture Warehouse [AFW] phone numbers
    +1 (800) 992-7997
    +1 (800) 992-7997
    Click up if you have successfully reached American Furniture Warehouse [AFW] by calling +1 (800) 992-7997 phone number 0 0 users reported that they have successfully reached American Furniture Warehouse [AFW] by calling +1 (800) 992-7997 phone number Click down if you have unsuccessfully reached American Furniture Warehouse [AFW] by calling +1 (800) 992-7997 phone number 0 0 users reported that they have UNsuccessfully reached American Furniture Warehouse [AFW] by calling +1 (800) 992-7997 phone number
    Customer Service
    +1 (480) 500-4200
    +1 (480) 500-4200
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    Arizona Customers
  3. American Furniture Warehouse [AFW] emails
  4. American Furniture Warehouse [AFW] address
    8820 American Way, Englewood, Colorado, 80112, United States
  5. American Furniture Warehouse [AFW] social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 04, 2025
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American Furniture Warehouse [AFW] Category
American Furniture Warehouse [AFW] is ranked 31 among 372 companies in the Furniture Stores category
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False Promises
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