The complaint has been investigated and
resolved to the customer's satisfactionResolved American Furniture Warehouse — poor service!
resolved to the customer's satisfaction
I was told by American Furniture Warehouse the new pillow top mattress and boxspring was manufactured by Therapedic. When I received the bed it was only a Therapedic box spring and a cheap pillow top mattress by some unknown manufacture called Medic (manufactured by Summit). I spent over $400 for the Full size mattress and boxspring. From the first nights rest I woke up with horrible lower back pain. I am in excellent physical shape and am not overweight by any means. There is no reason why my back never hurting from a bed would all of a sudden hurt. This went on for two weeks. I contacted American Furniture Warehouse and found out that the mattress was not a Therapedic. I was told that I purchased a Therapedic by their sales rep. Then they told me that I am stuck with the bed because it is like buying a bathing suit. Once you sleep on it, it is used and they won't take it back. So I had enough I went to Denver Mattress a very reputable company, purchased a brand new bed. They warranted my satisfaction for 30 days used or not used, they would take back if I wasn't completely satisfied. I live in a small home and didn't have a truck to donate the American Furniture bed to a charitable organization, so I asked Denver Mattress to haul it away.
I contacted two American Furniture Companies Customer Service Managers by mail, I received two phone calls from customer service reps to tell me they would not do anything for me. I am out over $400 and I will never shop American Furniture Warehouse again. Please take note of my experience and don't be deceived by their sales practices. You may think you purchased a name brand piece of furniture and you are not. They WILL NOT warranty their products.
The complaint has been investigated and resolved to the customer's satisfaction.