American Furniture Warehouse [AFW]

2805 N Chestnut St, Colorado Springs, CO, 80907, US
Thu 10:00 am - 10:00 pm Working Hours
Sun:10:00 am - 7:00 pm
Mon:10:00 am - 10:00 pm
Tue:10:00 am - 10:00 pm
Wed:10:00 am - 10:00 pm
Thu:10:00 am - 10:00 pm
Fri:10:00 am - 10:00 pm
Sat:10:00 am - 10:00 pm

Reviews and Complaints

American Furniture Warehouse [AFW]Side table had glue dribbled down the front and then stained over.

I just got home with my purchases, a 100 mile round trip to get. I got 2 reclining chairs and 2 power chair side tables, z-t127-699. 1 table is great, but the other one had the glue dribbled down the front of the door and then it was stained over. I can feel the dry glue under my finger. It is discolored there because of this and it looks horrible to me. I would very much appreciate it if you would send me a new replacement door that has been finished properly, I can install it myself. If this isn't possible I would like a refund, but I would rather prefer a new door as stated above.
Thank you sooo very much! Pictures attached!
Nicole Larson
4 Chestnut St.
Ramah, CO. 80832
[protected]
[protected]@yahoo.com

Side table had glue dribbled down the front and then stained over.
Side table had glue dribbled down the front and then stained over.
Side table had glue dribbled down the front and then stained over.
Side table had glue dribbled down the front and then stained over.
Side table had glue dribbled down the front and then stained over.

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    • Updated by Nicole Larson · Jan 05, 2021

      In response to my own Complaint. This customer service is a joke. A guy called me about my issue and I told him I just wanted another door sent to me, , he then (put me on hold) but I could hear their entire conversation. The guy said I was a woman did know what I was talking about and the other guy called me a [email protected]#$h!! And a damn dumb woman. Soo when they took me off their fake hold I was furious and repeated to them that I wanted a replacement door. The 2nd guy proceeded to call me horrible names and upset my i.b.s soo bad that I had a flareup, then he put me on another fake hold and talked to a girl. Where he said I was calling him the N word and other racial slurs. My husband I couldn't believe our ears. How could this guy have a job if these soo called recorded conversations of him treating us customers was real. This has to be a scam!! If it isn't a scam then AFW isn't a reputable company like I believed they were!!I'm not happy and will be calling the store tomorrow!!!

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    American Furniture Warehouse — unethical behavior

    I was in the store a couple of weeks ago, and had a problem with my young foolish salesperson named Christina...

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