Amazon

Have you ever tried to contact Amazon to talk with a person-God Forbid!'

I need to change a contact number on my account and have spent way too much time trying to figure out how it can be done! I sign in with the correct name and they respond to a number that is no longer active. How do I change it? Live in Thailand and don't want to spend a ton of money on international calls because if their phone response is anything similar to their internet advise it would cost a fortune!

My computer hacks lost all password on computer. I have to reset all password on my computer.

Amazon gave dirty knowledge how to deal with customer. I tried to reset password did not worked they asked what is your expiration on last 4 credit cards, They should not asked because this security privacy.

I gave them the products i bough in the past and couple times and credit cards i purchased and expiration was all corrected.

Lady on the phone today Sept 25, 2020 at 3 AM would not satisfied with that. She asked me about Amazon Smile I gave her the dollars amount was corrected. She still not satisfied reset my password. I told her that okay that means I do not going to Amazon website from now on. Amazon loose me as customer I can go to Ebay, Ebay setup my account just one click. Others vendor setup all my password I have satisfied.

Would ever ever come back buy from Amazon because they not trained that lady right.

This is a transaction on my Bank of America debit account that I know nothing about; but this sounds familiar, like a purchase that seemed to be a serial monthly purchase that I had contested before. But I have made no purchases at all with you in quite some time; at least a year. To my knowledge I have no business whatsoever with you at this time; why is there a charge on my account? Donna Williams

What is going on with the delivery? I look at the tracking and see that my orders are going all over the place. The tracking information doesn't make any sense. It shows that the orders come and go from the same locations. Portland to hillsboro (oregon). Then hillsboro to portland.. One order showed it got shipped to portland and then got shipped back to baltimore. What is the prime shipping doing? Sure am glad I watch then prime movies. At least I am getting some of what my prime membership pays for.

Could you at least give out more accurate shipping information? Don't just say delayed. Maybe showing up in a couple days, do you want to cancel the order? You should be honest and just say what's happening. If you're waiting for people to get the delivery out on the road and you're short handed, say so. Don't just leave your members hanging.

Thank you

David Carrie

Specifically placed an order for an item with one day shipping. Four days later and it is still NOT here. Called Amazon for a refund yet again. This has happened MULTIPLE times to me. Why should I continue to be a Prime member when things can't get shipped correctly?

The customer service agent I spoke actually asked me if I wanted my refund in the form of an Amazon gift card. Yeah, right! Who would do that? I told them that I would be looking elsewhere for my retail needs if this keeps happening (I'm not crazy about Walmart either, but their stuff always arrives on time) and mentioned the new Walmart + service. Did they care - NOPE!

I will definitely start my search for needed products locally now first. I always go to Amazon.com first, no longer. That will be a last resort and only if I'm in a time crunch (and you're still not guaranteed to get things as advertised!).

I ordered a present for a friend. The delivery address on amazon was correct. However, the address for the delivery company omitted all numbers in the address. There was no way to correct this error in your system. The contact with the delivery company gave two options for delivery numbers that did not match the number I had. Your system failed to accurately pass on the delivery address to the shipping company. Order details
Ordered on september 8, 2020 order# [protected]
I have ordered hundreds of items through amazon. This is the first time I have been utterly disappointed in your service.

My Bank account was charged $119.00 on 9/16/2020. I have never ordered anything that costs that amount. I contacted the bank and they said I have to contact Amazon about the unauthorized charge. There is no record on my Amazon account of anything that I ordered for that price. Please help resolve this. Thank you.

Transaction ID 285399.

229336 AMAZON.COM*MU5S77UN0 SEATTLE WA Card 15 #3704 Bill Pay
-$119.00

Michael St John
[protected]@msn.com

I want to cancel my prime account. I never got a card or number and the old number doesn't work. i am paying 12.99 monthly and that is more than any free shipping which usually doesn't show up on orders.

Amazon induce buyers to purchase Woodward's book, "Rage", with the promise of delivery on date of release (15 Sep 20). They charged an extra $10 + tax for the privilege.

Guess what? No book. Received an email saying it will be here on Thursday.

I "Chatted" with a customer non-service representative named "Dane". Tried using the excuse that due to the pandemic there were ripples that caused problems. I told him to give me a break. Amazon knew about the pandemic on 11 Sep 20 when they advertised "Get it on the day of release, $9.99 + tax". The pandemic didn't just pop up on Sunday. Weak excuse. The book was not even shipped until 15 Sep 20 (the promised delivery date) with a promised 2 day delivery. We'll see.

"Dane" finally credited me back the $10 + change for S&H and still whined about the pandemic causing the delay. Bull hockey. This is not the first time Amazon has induced a purchase with a promised delivery date, only to announce on the delivery date that the product was delayed. I chatted with "Amy" his manager who profusely apologized for the error. To make it better she said she will credit my account with $5 for the inconvenience. I just let her know that for the "inconvenience", "I'll just be taking my business purchases to local merchants or directly from the vendor.

Amazon has some serious problems with its logistics. Before I canceled Prime, I watched the delivery truck pass my location 4 times (over the Internet on order tracking). When I finally got to speak with a person, I was told that it had been shipped back to the local warehouse. It would take two more days to reach me. Guess what? Two days came and went. I did not receive the other book until 5 days after the promised date. Drivers could not read the sign clearly posted on the wall by the office as for hours they were open. On the other attempts, I was speaking with someone claiming to be a manager in Dallas logistics. Claimed they were sending text messages to the driver to enter through the gate by the guard shack. The guard was there, but the delivery driver tried the office again after being explicitly told to go to the guard shack.

Gross ineptitude by employees and management. I canceled Prime and have not looked back.

It's just not worth doing business on Amazon anymore. Whatever executive is supposed to be directing logistics should be terminated as Amazon logistics has not improved one bit over three years. Throw in the Chief Marketing Officer as well for approving the fraudulent inducement on the website in the first place. They both make enough money and get to sit in air conditioned offices while the warehouse workers are monitored like POWs.

Keep your $5 Amazon. Use it to train yourselves on how to get a package from point A to point B as advertised. Once my book arrives (Thursday, Friday, or 5 days later), I will be closing my business account with you.

I was charged $155 on Sept. 11 from Amazon. I made no buys from Amazon on that date. The transaction was---Amazon Prime.com/billWA and the amount. I only pay $8.00 a month and no yearly amounts .
Please check into this for me. I have prime video but haven't been charged from them yet.

There was a unauthorized charge of $8.47 taken off my debit card on 9/15/20. It said it was from Amazon Digital Service ( Amzn.com/bill waus ). I do not know why or who this is! I would like the charges reversed.

Sheila Sharp

When this camera arrived I had trouble with it right from the word go, and now on Sunday it just turned it self off and wont open any more, can you please send me an address where I can post it back and receive a full refund, PLEASE, kindness Regards,
I tried sending e mails to paypal and had no delivery, they kept coming back undelivered, so fed up with this running around in circles,
Denis Johns.

My monthly credit card statement shows a charge to AMZN Mktp in the amount of $50.77. After checking my purchases on my Amazon Prime account for the last 6 months, I did not make any such purchase. My cc statement shows the date of purchase as July 23, 2020 and is identified as
US*MV3U42MKOAmzn.com/billWA.

All the other charges I have verified and identified. I believe this is a fraudulent charge.

Amazon prime*mm02h06co amzn.com/billwa
24692160241100338654702
Foreign currency - usd 12.99
Exchange rate 1.346420

This is not authorized. please advise.
My cc has been contacted.
Thanks

place order from amazon on nov 28, 2019 order number [protected]-5500237 receive incorrect item email amazon send me return label sent incorrect item back they told me credit account 2 to 3 days never receive refund of $310.36 item suppose receive lawn motor cost $310.36 incorrect item cost $550.78 was a tall lean chair stand call and email amazon refund and problem told me just lies refund on march 21, 2020 and may 2020 call synchrony bank they said know nothing about refund now this sept 2020 paid for item and send back incorrect they beat me out $310.36 paid something did not get.

On 4/2/20. A charge for 3293 to China Terje was charged to my debit card and I have yet to receive the product I am so ready for it to come I know that it may have been because of the coronavirus but up that's enough I'm ready for my productI didn't received what I ordered. For 32.93. I figured it was because of the coronavirus that I hadn't got it yet but it's been way longer enough I should have had it by now I either want my money back or I want my product you need to get information from me feel free to reach me

Hi their I bought a car radio on the 20th October 2019 but it still hasn't arrived I would like to know if I may get a refund. I have the invoice and the transaction ID if needed thanks
Matthew collalto

08/31/2020amzn mktp us*mu2dm5gf1 amzn.com/bill wa d$22.99
Transaction date:08/31/2020
Posted date:08/31/2020
Reference number:2469216l42xesps95
08/31/2020amzn mktp us*mu48z54z2 amzn.com/bill wa d$9.99
Transaction date:08/31/2020
Posted date:08/31/2020
Reference number:2469216l42xfddrkd
I have not ordered anything from amazon I don not know these charges ask for credit asap!

Truck driver cut us off in New Haven area and he came within inches of our car, he did not have any blinkers on. He also cut off another red truck in the other lane. Very bad driving, almost caused two accidents. I took a picture of the back of the truck with information which I have attached to this note. It seems like he was in a rush . I think the other passenger in the truck was also taking a picture as well.