Amazon

Being a small business owner that purchased closed to $40K in material from Amazon, I would expect to receive a little better service. We consistently have late or missing deliveries and I believe I have complained so much, Amazon is going out of there way to make my life miserable by now demanding I be present to sign for the delivery.

That means I have to take a full day off, just to sit and wait for the driver to make my delivery.

I've come to enjoy the convienence of Amazon, would love to find a solution to this problem, but am so pissed with their customer service lies, I am just about to cancel my Business Prime Membership.

My Name is Chris Collymore

I left a good job to have an opportunity to work at Amazon. The interview process was tough but I succeeded in gaining a role as a Merchandising planogram manager. I started in November 2022 and everything was going well, I was informed that it would take at least 6 months by other colleagues to get to grips with the Amazon way of working, but everyone was really supportive.

I had a new manager (Nathan Seager) appointed to manage my new team in December and during my time there I continued to deliver what my KPI's were in order to launch range reviews in the business. The new manager put together a coaching plan for me, of which some of it was not really in keeping with my role compared to me peers. However I continued to work to it, in the best way I could.

I was shocked to receive an email out of the blue regarding a HR meeting and how it read to me was that my employment would be ended. I had teh HR meeting and I was informed that I had not met the required performance levels for the role. I was released on the 22nd March 2023, I responded to the email I was given highlighting where there were gaps, with evidence to the contrary. I appealed the decision and was then taken through the Amazon grievance process. The final outcome was that they have upheld the decision as I received an email on 17.7.2023 of this. According to UK law I only have 3 months to raise case in order to go to court. Amazon have purposely prolonged this process so that I now fall out of the 3 month window in order to raise a case.

As part of the grievance I gave names and instances to HR so that they could at least confirm from a business perspective how my peers viewed my work ethics and confirm if I was indeed not performing, as anything that I produced would have a direct impact if range reviews were landed in stores.

Amazon HR did not question one person from my information, and also I was made aware that this was the 2nd time Nathan Seager has caused someone to lose their job under him within a year.

I am appalled at the way I have been treated and cant believe the lengths a business like Amazon cover up discriminatory behaviour to honest hard working people.

I have been out of work because of this since March and now I'm in the process of possibly losing my family home because of Nathan Seager .

During this time I have lost a close member of the family (Mother in law) which has been a massive burden to the family.

I was also offered a sign on bonus when I joined and now the finance team are requesting payment back. I have previously advised them that I was going through an appeal, but i was continually harassed by that department.

My gift card balance was taken when Amazon said I had to close my account and reopen a new account due to unathorized activity which was not happening as far as I could see. I was told when I opened my new account my gift card balance would be transferred. I called Amazon account specialist team three times and each time was told my account would be restored. I was not giving a tracking or reference number. Just told I had to close my account and reopen a new one which I did while talking to an account specialist.

So basically Amazon has stolen my money and will not return it with no fault of my own.

Ordered ECO WORTHY 200 watt solar kit via Amazon 7 months ago and the controller went bad. Can not get Amazon nor Eco Worthy to replace under warranty. Just get run around or crickets.

AMAZON wants me to remove system that has been attached and sealed against leaks from my roof and return whole system and pat a restocking fee instead of helping me get the controller replaced under warranty.

AMAZON does not care about the customer only about the seller.

In May I purchased 2 kayaks through Amazon not realizing they were through a third party.

I’ve tried to get this resolved to return items since May.

Upon receiving one , it wasn’t the color that was pictured. The other one arrived damaged ( appeared to be used) so I reached out to amazon and took all the appropriate steps even tried to do an a to z return. Nothing has worked. The 3rd party for one of kayaks sent a shipping label to us 2 different times with not enough postage to return it. My husband has loaded up kayak 2 different times to send back with no success. We were offered a $10 gift certificate from Amazon. Kayaks cost was $500 a piece.

Hi,

I am Riya. I am unable to use my student benefit of 6-months free streaming yet it shows me that you have 140 days left for this free trial. but when I try to watch anything on it it shows me that you need to subscribe for it and become a prime member. I do not know why this is happening so far. Even i tried to contact your customer service through chat as well as via phone call but my experience with your team was so disgusting .It was truly unexpected. On phone call the person name Jullie was so rude . she was really in so much of noise and asking again and again for everything so many times and happened same my problem was not resolved yet. and i am trying to solve it for last 1-2 months but no one is able to help me out . i hpoe from this atleast my problem get solved please.

thank you

Riya

I opened my account with a $40 gift card. I was unable to make a purchase without first adding another debit/credit card. The only thing I had available was my temporary pay card through the company I worked for. The pay card did not have my name on it because it was a temporary card. Again, I was forced to add a card so I could use the funds from the gift card. The solution Amazon came up with is to turn my information over to the account specialist, which resulted in an email stating that the only option is to close my account resulting in a loss of funds. When I spoke to customer service again they wanted to again, refer my case to the account specialist, to which I told them has resolved nothing. The funds are still not obtainable, and they want me to just accept that the gift card has been redeemed and therfore can not be redeemed onto another account, nor can a new gift card be issued. Upon a little research this has been an ongoing problem for over a decade with others. Who can hold Amazon accountable if they have nobody within customer service that can find a solution.

I got the table on the Amazon website via the Amazon website.

I’m a 22 year U.S. army veteran and thought that I could trust these two sites, because I served with people of all races and nationalities. I am now prejudiced against Amazon and anything coming from Latin touch, the company that made this table. This company is in Florida and they don’t have the decency to answer the phone. That speaks to their desire to be white politics as soon as they get on the soil and want to be a white person. [censored] trump and his mammy. Amazon and its owner are just as sorry.

None of the [censored] have addressed my refund, and on that note [censored] UPS too!

I paid a lot for a small item in amazon I supposed to received it by yesterday but I didn't get my item as of yet

Kindle also closed my account and eliminate my books on it and didn't answer me .

you guys someday was a good company but not anymore.

your items are very expensive now other websites such as Temu offers better delivery system and much cheaper price compare to Amazon so why should I continue to buy from Amazon as a customer when I can get better service and way cheaper items in Temu or other websites?

Amazon has made a mafia that has strong control of reviews and doesn't let allow anybody complain about it. it seems Amazon gradually fall in a kind of arrogance. while its competitors are getting better every day

I cancelled my Amazon.com account and they deleted my Amazon.ca account as well.

I spoke to customer service for hours to restore or resolve it as I have Audible books, Amazon Prime video and music services in addition to my Ring doorbell.

The only answer they would provide was to create a new account and I wouldn't be credited for all the books I owned or any of the services I had paid the entire year for.

I'm so confused. I purchased these thinking that they would filter out blue light, but they simply do not work. My computer screen looks almost exactly the same as it does without the glasses. I previously had a pair of blue light glasses that actually worked - when I put them on, any blue color from my screen would be filtered out, and it would appear dark/black. With these, maybe there is the *slightest* effect, but it's not nearly significant enough for me to expect it to have any noticeable effect that isn't just a placebo. Don't buy these!

Delivery driver has caused extensive property damage to lawn — backing up and driving thru areas that he/she should not.

DRIVERS SHOULD NOT BE DRIVING OVER PEOPLE'S YARDS AND LANDSCAPE.

I now have 12 inch tire trenches where the truck sank in after heavy rains. Total lack of courtesy! I watched as he drove thru, caused all the damage and then sped off. I now have to have loom delivered, rake out and reseed. And this may happen again and again. I am really angered by this.

UNACCEPTABLE! Who is responsible?

I have had my Amazon account for over 20 years, I make one unwoke comment and now I can no longer ask questions or make comments using my account. I spend about 15k a year at Amazon. My prime is due to expire in July and I have sent over a dozen requests for an answer to reinstate my ability to ask questions, I do not care about comments. I have severe allergies and I have to be able to ask questions regarding the quality of the products.

I live in the U.K. and ordered a $200 gift card for a friend in America.

They received the gift card but the redeem code does not work.

I have spent two hours on the phone to Customer Service at Amazon and was redirected to at least four different people, eventually I was given an email address to contact Amazon, to which I have written twice with no reply.

I would like to have the card replaced with one that does have a workable redeemable code.

Amazon Order No: [protected] order placed on 21st June 2023.

I received a threatening email from Amazon on 6/29/23 to close my account, claiming “one or more” of my posts were “outside [their] guidelines.” No reference to which post, what was said, or any specifics as to how I violated their guidelines was given. Just a threatening shot across the bow. Luckily, I rarely post, so it was easy to find.

I was straight up censored! My presumption is for using the phrase, “woke environmentalist propaganda” and the words “white man,” and “die” which are an honest and accurate review of a very bad movie.

Fact: The bad guy in the movie was white.

Fact: It was an anti-oil company message.

Fact: The bad guy (white) died at the end of the movie.

I recently had discussions with Amazon's customer service team.

As a loyal customer and supporter of Amazon for several years, it deeply saddens me to report this incident, but I believe it is crucial to bring attention to issues that affect the overall reputation and customer satisfaction of the company.

Recently I attempted to purchase a book through Amazon's website. However, I encountered numerous challenges in the process, including lies ,misleading information regarding product availability and a series of conflicting statements from the customer service executives representatives I engaged with.

To my surprise and disappointment, the situation escalated when one representative resorted to offering me a voucher as a means to persuade me to abandon my concerns.

Regrettably, the representatives I interacted with not only failed to address my inquiries adequately but also exhibited a lack of transparency and professionalism.

It is disheartening to witness such behavior, particularly when it comes from a company that has long been regarded as a leader in customer service excellence.

I requested someone higher up than the so called customer service executive, ( which is a token title ) for assistance in addressing this matter promptly and ensuring that appropriate actions are taken to rectify the situation.

Specifically, I would appreciate:

A thorough investigation into the incident, including a review of the interactions I had with the customer service representatives involved.

An assurance that steps will be taken to prevent such instances of evidence based lying ,dishonesty, misrepresentation, and unprofessional conduct in the future.

A resolution to my initial concern regarding the availability of a book I intended to purchase.

Confirmation that disciplinary measures will be taken against the representative who attempted to bribe me with a voucher.

I trust that Amazon Australia shares my concerns to uphold the highest standards of customer service, and I had faith that I would at least be contacted to discuss the matter.

I have been a dedicated Amazon customer for years and have always appreciated the convenience and efficiency the platform offers. It is my sincere hope that this incident will be viewed as an opportunity for improvement rather than an indictment of the company as a whole.

However I feel they are not interested in losing customers despite Jeff Bezos mission statements to the contrary.

I sent a letter to Amazons head office Seattle outlining the issues of white anting within Amazon Australia by staff saying they are Customer Service Executives who are answerable to no one.

This most recent incident is at the end of over 2.5 years of delivery issues of one sort or another every month on subscribe and save orders. My deliver by date had been set for the tenth of each month since I started using the subscribe and save service. This month, June, Amazon decided to change the deliver by date to the thirteenth. I attempted to find out the reason for the change and was basically told that there wasn’t any reason given, but could change it back to the tenth for July orders. On June 12 I was notified by Amazon that a package containing five of my subscribe and save orders had been marked as undeliverable and was being returned to one of their return/refund centers. Since I still needed these items, I requested that the replace the items that they could and refund the remaining items to a gift card so that I could reorder them right away. I was told that this was no longer their policy. They said that it would be sent to their escalation team and they would process the refunds once the items were received by the return/refund center. This was to take place by June twenty-eighth. If I didn’t receive the refunds by then, I could contact them on the 29th to request investigation into the matter. I requested every option I could think of to expedite the process to no avail. Consequently, I had to pay extra money to purchase the items from other retailers. This was my breaking point. I then cancelled all future subscribe and save orders. Because of the aggravation and stress that all of this had caused me, I requested compensation in the form of a refund of four months worth of Amazon Prime subscription fees without affecting my subscription. I was told that I had to wait until after I received refunds for all of the orders in the undeliverable package. As a last effort to expedite the refund process, I sent messages to the sellers of two of my orders to notify them of the issue and requested that they help me with expediting the process. Approximately two days later, I received emails that refunds were processed for all but one item (half of one order). The order was for a quantity of two boxes of Arm & Hammer cat litter. I was refunded for only one box. I contacted customer service to let them know that I received all refunds processed but only received refund for one box of litter instead of two. I was told that I still had to wait until the twenty-eighth to do anything about it. After midnight on the twenty-ninth, I still hadn’t received the refund for the second box of litter. I then contacted Amazon to have them process this last refund. I was then told that I was required to fill out an incident report to process this final refund because that one item had been marked as delivered by UPS. I also requested, again, that compensation be made. I was told that it couldn’t be processed until I received the final refund. I received this final refund on my debit card just after midnight on June 30th. I called customer service to make the request for compensation. I was told that it is not their policy to provide any compensation of any kind regardless of what I had been told. They also basically called me a liar saying that they record all conversations and there was no where in any of these recordings that I was told that I would receive compensation. At that point, I decided to do a search to find a public forum to report the new policies set by Amazon and how every aspect of service had drastically declined. And, the only service that customer service is providing is lip service, full of apologies and promises that it is a one time occurrence and that they will fix the problem to keep you a happy customer without any follow through.

mazon lock my account for no reason Lock my gift card up for no reason. While speaking to customer service they are not able to resolve any issue its always ongoing. I spoke to Irma and she just said the same thing others has been saying for a whole week just wait 24hours. User's recommendation: Beware when ordering through Amazon they will lock all information and there’s no one that you can actually speak to in regards. It’s like pulling with them.

There is a different person delivering today. As we have multiple delivery carriers on the property key fobs are not always available. This lady told my maintenance tech that she is not walking in the buildings "this ain't for her." She told me if she didn't have a key fob that the she is going to mark the package as undeliverable. Very unprofessional. I told her that she may need a new profession she is very unpleasant. She replied my attitude is fine. I did not get her name but I will if she comes back to my property.