Menu
Write a review
File a complaint
Amazon Profile

Amazon

www.amazon.com

Learn how the rating is calculated

1.2 6 Reviews 2057 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Amazon Complaints Page 4 of 103

ComplaintsBoard
D
5:23 pm EDT

Amazon Delivery person for amazon

Driver came in with the packages and ask me where to put them? i told her she had to deliver them to the apartments, she got angry and was complaining about it being hard, i told her it really isn't that hard she said how do you know have you ever worked for Amazon. I told her i would help her and give her a map. she grabbed all the packages and dragged them to the door and pushed the glass doors so hard and pulled the mail back to the truck. I took pictures of the truck and license plate and the truck and she asked me what i needed. I told her i had a map she came in and i slid it to her across the desk she grabbed it and said don't throw it, and slammed the doors again. and she stayed out there for about 10 minutes and left with the packages for the residents that had ordered something. She had a terrible attitude back talking, rude, and very un professional. S18 320485 PLATE #PMW-9777 USDOT 2881058

Read full review of Amazon
View 0 more photos
Hide full review
ComplaintsBoard
P
10:08 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Amazon Returning items

I’m a prime member and I’ve been for quite a few years and all of a sudden Amazon is getting worse on their returns if I have a defective item and I want to return it to Amazon are used to be able to print out a USPS label and take it to my local post office to send back to Amazon. Now they don’t no longer do it with USPS. You have to take it to UPS store and the nearest store just happens to be 45 miles away from me so I have to drive 90 miles to return an item to Amazon that might cost less than the gas. I’m gonna spend to take it back to get a refund, Amazon is getting so bad I’m paying a monthly fee for prime, but not getting the benefits anymore

Desired outcome: I want USPS access to return items

Read full review of Amazon and 2 comments
Hide full review
2 comments
Add a comment
H
H
hvmazz3@gmail.com
Fort Wayne, US
Send a message
Nov 06, 2023 4:03 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I’m guessing we the customers have made Amazon TOO SUCCESSFUL.

H
H
hvmazz3@gmail.com
Fort Wayne, US
Send a message
Nov 06, 2023 3:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I have been an Amazon Prime member for many years and wad assured I would have free deliveries and easy returns.

THAT IS NO LONGER NOT TRUE !

They have made to return process way too difficult.

It was initially easy to return items if you paid for a PRIME membership. Now there is NO easy way to return items.

SO WHY am I paying for a prime membership.

hvmazz3@gmail.com

ComplaintsBoard
S
8:14 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Amazon Sgin laptop and customer services

I purchased a laptop for my autistic daughter on amazon prime deal days, an amazon van turned up knocked on my door said he had a package for me but cant find it on his van and asked if I had a code I gave him the code he said he couldnt find it and it may come on a different van later, it didnt when I went to track the parcel it says delivered by hand to resident, it wasnt I am disabled and my carer was present, I rang amazon an explained what happenned all customer services saying is you gave code so ive recieved it so nothing they can do, I asked for management and got cut off rang back and the same happened £300 is a lot of money for me to save this has caused me to have a massive panic attack, my carer who was present at the time had to call my support officer / social worker to calm me down, I think its disgusting that disabled vulnerable people are abused in this way by a major company shame on you all at amazon

Desired outcome: i wanted a replacement as i only bought it on amazon deal day 11th oct 2023, for my daughter

Read full review of Amazon
Hide full review
ComplaintsBoard
M
8:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Amazon closed my account while I had about $800 in gift card balance from returns. I also had returns being processed. I sent in documentation in reference to everything they requested and everyone I call acts like they can't help me. I al reached out to the legal department in order to get account documents so I can take legal action if need be. They not...

Read full review of Amazon
ComplaintsBoard
C
12:02 am EDT

Amazon stole my gift card money

closed my account and canceled na order said verify gift Card ownership. I did and they wont return active orders I had they canceled when closed my account wrongfully. This is theft and the give me run around ask for legal dept. info tron say contact my attorney and get it! The buisness is stealing from thousands of people under outrageous term condition agreement they change at will. Something needs he done..

Desired outcome: want my $25 returned asap

Read full review of Amazon
Hide full review
ComplaintsBoard
N
2:37 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Initially my computer was hacked and purchases made on my account. This account was in my wife's name, Sheila Venter, and we subsequently had to cancel her visa and apply for a new one. After interacting with customer support, we reset my password and set up (I thought) 2FA security. However, the next time I went into my account, the hacker had placed a...

Read full review of Amazon
ComplaintsBoard
P
2:26 pm EDT

Amazon Product

On September 10th I ordered some veneer from a company by the name of From Plain too beautiful in hours on Amazon. Please stay far away from this company. They're SCAM. My order total came up to $806.00. I HAVE NOT RECIEVE anything from Amazon. All they keep saying is "We have to wait" "or there computers aren't letting them move forward for your refund until this and this and that and that date. A bunch of baloney. They stole my $806.00 and won't give me my refund for and item I never received and will never receive. Please stay away from Amazon they are scammers. I'm currently disputing the transaction with my bank. Something I shouldn't have to do because they are the crooks that should refund me my money.

Desired outcome: I want my refund $806.00

Read full review of Amazon
View 0 more photos
Hide full review
ComplaintsBoard
P
2:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My bill this month included a monthly fee for HBO MAX. I pay annual to HBO directly so I knew this was not a valid charge! First let me say, I love the convenience of Amazon but all of their self serve Customer Service issues are flawed. FIRST: I had to search the internet to get a phone #, they want you to use their automated service; Im OK with that! But...

Read full review of Amazon
ComplaintsBoard
M
4:04 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 9/24/2023 I contacted reporting party, Sean Corriere (DOB 11/10/1997), by phone in reference to a hit and run motor vehicle crash. Sean informed me that he had come out to his vehicle and found a note on the windshield. The note stated, “I witnessed the Amazon truck hit your back left bumper a couple days ago (Sept 21) around 4:20 pm when you were...

Read full review of Amazon
ComplaintsBoard
K
6:54 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Kelly Quinn. I have been a loyal steady customer for yrs. The last yr I have experienced horrible horrible customer service, over 50 cancelled orders, about 10 orders labeled delivered but not. I think received 2 packages in beginning of September that I thought were birthday gifts but later found out Amazon claims they have no records of...

View 0 more photos
Read full review of Amazon and 1 comment
ComplaintsBoard
A
10:01 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello, my Amazon account is blocked. Email: [protected]@gmail.com I have already sent my details when logging in I have already sent the final statement of my linked credit card 3599 I have already made some calls to customer service What I am receiving by email are just automatic messages, I have also forwarded some e-mails - e-mails with the requested...

View 0 more photos
Read full review of Amazon
ComplaintsBoard
J
9:22 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Areds 2 counterfeit product I am writing this because of my concerns and lack of response from Amazon from whom I purchased this supplement from. On August 25 2023 I was notified by Amazon that my order number [protected] purchased on March 10 2023 was counterfeit and to stop taking them and dispose of. I had already taken this product for 105 day...

Read full review of Amazon
ComplaintsBoard
J
12:59 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Got a notice of suspicious activity on my account. My account was automatically locked. When I tried to reset password and access my account again it didn't work. This happened on 9-27-23. Customer service tried to get me to create a new account. That didn't work either. I was taken in circles trying to regain access to my account. I was accused of doing...

Read full review of Amazon
ComplaintsBoard
S
10:12 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Service/customer service

My account was hacked on 9/9/2023. Many charges have been made to my bank account and my credit card. I am unable to login to my account. I have talked to nine people and have been trying to resolve this. Every time I call, I am told that I will receive an email within 24-48 hours. I have not received an email.

I was told the two-step verification has been turned off but when I try to login, I am asked to get a OTP which I cannot seem to get. I have changed my password many times and nothing seems to work.

Read full review of Amazon
Hide full review
ComplaintsBoard
G
10:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Damage driveway

On 11/24/23 truck came up my driveway to deliver a small package. Most deliveries are walked in from the street or left in the mailbox. While backing out of the driveway, he went off the side and destroyed a wooden rail that served as a curb. Numerous contacts with Amazon customer service yielded nothing.

Order date

Sep 22, 2023

Order #

[protected]

Desired outcome: Replace or compensate

Read full review of Amazon
Hide full review
ComplaintsBoard
C
4:22 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Amazon Delivery driver hit our subdivision gate doing $800 in damages September 24th, 2023 at 10:37AM

We noticed our subdivision gate was hit by someone and damaged an optical unit that detects if there is a gate obstruction. We are called the Lost Oaks Home Owners Association here in San Antonio, Texas. The gate stays open permanently when this device is damaged. We have a camera system and captured footage of a gray Infinity SUV hitting the gate, then stopping, getting out, and inspecting their vehicle for damage after it contacted the right side. The person was wearing a blue Amazon delivery vest. We captured the license plate as well which is identified as Texas Tag ID: SXY 3199

We called the gate company and they came out today to repair it and it cost $808.

My name is Chase Hammock

Board Member - Treasurer, Lost Oaks HOA

Phone: [protected]

My personal address: 6410 Lost Arbor, San Antonio, Texas, 78240

Desired outcome: We would like to be paid back for the $808 in damages. We have the video footage and the driver's license plate.

Read full review of Amazon
View 0 more photos
Hide full review
ComplaintsBoard
N
3:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Do NOT purchase Amazon gift cards anymore. I made the mistake last month (08/18/2023) of purchasing an Amazon gift card for $125 from a local grocery store called Smith's. Their parent company is Kroger's. As soon as I got home, I opened the gift card. The packaging didn't appear to have been tampered with. I pulled the sticker off the back, and half of the...

View 0 more photos
Read full review of Amazon
ComplaintsBoard
H
2:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon shipping

for the last several months I've had up to 15 items that said IN STOCK, but I never get a ship date. I've spent hours on the phone with customer service and they try to find out why, but never get the issues resolved. I know others that have had the same problem. Did Amazon change a policy or what is going on with this problem. I've been a member for years and have never had this problem until lately.

Desired outcome: I would like to know if there has been a policy change or why all of a sudden this keeps happening.

Read full review of Amazon
Hide full review
ComplaintsBoard
A
10:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon Gift cards

We appreciate Amazon in general, but as of late hit two (related) snags that no one at the lower tiers of customer service has been able or invested in resolving. First, we used part of a gift card for an order, but later cancelled the order (it never shipped). The gift card balance was never restored (it remains stuck in "pending" mode - at the time of this writing, it has been stuck for about 2 weeks). We also purchased an Amazon gift card for a family member during Prime Days this past summer because there was a promotional $5. for purchasers of gift cards that were bought over Prime. Of course we have not received this. If we call or chat, the team members on the other end have been professional, polite, and entirely unable to figure out what is going wrong.

Desired outcome: We just want our money back.

Read full review of Amazon
Hide full review
ComplaintsBoard
N
10:45 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The last three orders were damaged or defective. After three phone calls over the space of a week and a half an hour on hold with people from India that can barely speak English and a half I finally got a refund for one of the orders. Now I have another damaged order that was supposed to be delivered today, Amazon Prime. But no, this one is damaged also and...

Read full review of Amazon
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Amazon Contacts

  2. Amazon phone numbers
    +1 (888) 280-3321
    +1 (888) 280-3321
    Click up if you have successfully reached Amazon by calling +1 (888) 280-3321 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (888) 280-3321 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (888) 280-3321 phone number 1 1 users reported that they have UNsuccessfully reached Amazon by calling +1 (888) 280-3321 phone number
    USA and Canada Amazon Customer Service
    +1 (206) 266-2992
    +1 (206) 266-2992
    Click up if you have successfully reached Amazon by calling +1 (206) 266-2992 phone number 0 0 users reported that they have successfully reached Amazon by calling +1 (206) 266-2992 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (206) 266-2992 phone number 0 0 users reported that they have UNsuccessfully reached Amazon by calling +1 (206) 266-2992 phone number
    Note: This phone number for Amazon customer support may currently be out of service or has changed. Please verify this number directly with Amazon or consider using alternative contact methods.
    +1 (206) 266-4064
    +1 (206) 266-4064
    Click up if you have successfully reached Amazon by calling +1 (206) 266-4064 phone number 1 1 users reported that they have successfully reached Amazon by calling +1 (206) 266-4064 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (206) 266-4064 phone number 4 4 users reported that they have UNsuccessfully reached Amazon by calling +1 (206) 266-4064 phone number
    +1 (514) 209-0984
    +1 (514) 209-0984
    Click up if you have successfully reached Amazon by calling +1 (514) 209-0984 phone number 1 1 users reported that they have successfully reached Amazon by calling +1 (514) 209-0984 phone number Click down if you have unsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number 1 1 users reported that they have UNsuccessfully reached Amazon by calling +1 (514) 209-0984 phone number
    Corporate And Digital Communications
    More phone numbers
  3. Amazon emails
  4. Amazon address
    1200 12th Ave S, Seattle, Washington, 98144, United States
  5. Amazon social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 14, 2025
  7. View all Amazon contacts
Amazon Category
Amazon is ranked 1 among 1588 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.