Amazon

I ordered a cell phone from Amazon Canada. Order number was [protected] and tracking number was INTLCMF374722876. The guaranteed delivery date was 22 October. Someone from Intelcom claimed that he delivered my order on 21 Oct and left the item outside the building without contact the building resident manager or myself via phone. I made few times calls to +[protected] but so far, no benefit. Since then, I did not receive my ordered phone. On 25 Oct 2024, a currier with number +[protected] begged me via texting to accept $100 from his side and in exchange I should withdraw my complaint I registered with above mentioned number. It seems he did not deliver my ordered phone and has just reported to the company the parcel was delivered. He was insisting to please get money of the ordered phone from me as my job in danger because of your complaint. I did not accept and told him you had to do your job properly. Now I am sure you did not deliver my order and giving me almost half of my expenses which is not good. He agreed to place a new order with my own delivery address and mentioning the order will arrive on or before Wednesday 30 Oct. I again did not receive my ordered phone, and the person is not responding to my text messages. If I did not receive my lost/stolen package by the Intecom currier, I will have to make a complaint to Amazon and Toronto Police department to track the phone number and find my lost order.

Thanks
[protected]

I have been trying to receive refunds for 3 orders, 112-0924739-5194648, 112-0524433-3857026 & 112-1977016-4013002. All 3 have been returned to Amazon but every time I contact Amazon about a refund, I am lied to by an associate or supervisor. All 3 items were purchased new but arrived used with an LPN barcode attached. No one at Amazon has heard of these barcodes even though they're the ones who create and attach them to items. Then, I'm being told the items are still in transit when all 3 have tracking numbers and show they've been delivered to Amazon for weeks. Here is proof of the blatant lies I'm being told:
"Hello,

I am Mahendra from Amazon.com.
I'm writing in response to a complaint filed on your behalf by the Better Business Bureau BBB - I've provided the BBB with a copy of this message.

Upon reviewing the complaint details, I see that you are referring to the order's #112-0924739-5194648, 112-0524433-3857026 & 112-1977016-4013002 regarding refund for the items.

Based on order details, I see that the item are still in transit and refund for the items will be issued only once the items marked as received at our fulfillment center."

So I will be filing a charge back with my bank and canceling my prime membership. Amazon used to have OK customer service but now it is a joke as I'm sure you're well aware with all the lawsuits and complaints you receive.
Refund these orders to my original payment method and let me be done with this ridiculous situation. I have filed 3 BBB complaints about this and continue to get the same lies as a response. Don't sell used items as new and don't lie about it and hold refunds hostage. Shouldn't have to let you know that's a [censored]ty thing to do.
[protected]@gmail.com

I bought an order from Pet Centers for my dog available through Amazon. The package was delivered to an unknown parcel locker leaving me no information. I have had enough of the problems with my mail and delivering my orders . I asked for a refund . They never gave me the dog food that doesn't need special delivery or a prescription. I can get it here if it can't come to my door . Where's the parcel locker ? Complain like crazy ? until customer service becomes a top priority.

Purchased an item that was returned for refund. Refund was received but later re-billed as they sated return was not received which it was. Their customer service offers no means of recovery for item that has been confirmed received, but Amazon system doesn't indicate to them it was received... yet a notice via tracking via UPS confirms receipt... using a return label provided by Amazon.

Amazon customer service and website access does not provide a direct access to resolve problem of such erroneous billings.

Their system as implemented still shows item never received by them per return.. and I cannot get them to effectively follow up and correct. Amazon has a business model based upon "for every customer lost, 5 new ones appear" thus they have no business incentive to accommodate my request for problem resolution to provide refund of charges for item returned.

i purchase a drone from amazon and when i returned it they didn't give me a refund for some reason. when i contacted them about it they just refused to refund me for some reason so i decided to start a dispute. i ended up losing the dispute and when i contact amazon they say that they dont have to reimburse me at all. this is crazy and i need my money back

I ordered the item using Barclays Finance. On 2nd April, I ran into a work-related problem that jeopardised my finances, so I repeatedly cancelled the order. The system did not register, so I later contacted Amazon Customer Services to cancel. However, in the middle of this the item was dispatched and I was advised to refuse delivery. 3rd April AM the delivery arrived and was immediately refused. The Royal Mail postman registered this as 'Refused - return to sender' on the tracking. I informed Amazon that the item had been refused. 4th April Amazon informed me that the item had been delivered to me and I had signed for it. I immediately took issue with this and spent the whole morning contacting Amazon and Royal Mail. I explained to Amazon that I had CCTV of the delivery refusal. I looked at the tracking and told them it had been taken to Edinburgh, where Amazon have a warehouse. I explained I was going through a bereavement, a work dispute, and had an autistic spectrum disability, but they did not take any steps to reduce my distress and would not accept that the item had been returned, so would not cancel the order. 4th April Royal Mail sent me proof that they had delivered the item back to Amazon in Edinburgh on 4th April. I immediately provided this proof to Amazon. It still took a long time and lots of repetition to be understood. They finally, belatedly acknowledged they had the item and that a refund would be processed, but said it would take up to 7 business days and refused to update my order page with the new status. It still says the item was delivered and signed for by me. I tried to make a formal complaint and asked to do so, requesting a formal written response ideally from a UK-based team, at least half a dozen times but the offshore customer services agents were evasive and ultimately refused, even after I repeatedly asked to escalate a formal complaint in line with Amazon's Complaints Policy and requested a remedy and written apology for the unnecessary stress caused at this difficult time.

My wife and I have one credit card account with Amazon/Chase. But Amazon has been charging us for two Amazon Prime memberships. I called them up and they agreed we should not have been charged twice each year going back to 2016. They refunded years 2022 thru 2024 but refused to refund the 6 years from 2016 thru 2021, claiming the records are "grayed out" on the computer screen, even though they admit we should have never been charged for those years. They know exactly how much a membership costs for each of those years but refuse to refund our money. I asked them: "What married couple living in the same household requests two Prime memberships?"

Various eclipse glasses being sold at Amazon site are with questionable standard. These are being sold as “NASA approved” (NASA does not approve any particular brand of solar viewers: https://science.nasa.gov/eclipses/safety/), “AAS approved” (not truthful when not in the list published online: https://eclipse.aas.org/eye-safety/viewers-filters), “ISO certified” (when the certification is illegible) and/or “made is US” (when not), etc. These products, when used by viewers, are serious health hazard, including eye damage and blindness. This is especially concerning when expected number of viewers is a major fraction of US population.

Amazon was notified twice on 3/5/24 and 3/14/24 via chat and email with enough deadline time for review, rephrase and/or removal of these products, with no avail.

I have attached a few screenshots showing that such dangerous and fraudulent products are still on sale via the site.

Necessary and immediate action are being requested for removal of these products, and restoration of consumer protection and public health.

Amazon has my account closed, because "I won't comply with them," They've literally closed it for 2 years, when they have an "Amazon Account Specialist," for, said, job. They have everything available to them, and they are still choosing to hold my account against me, they've said, "Oh you're a hacker," close. "Oh, you won't provide us with the necessary information," Every excuse in the book, that you could ever find, "Oh, you're going to have to get a new card, because our system doesn't like it." No, you don't like me, and your complaining, rather than doing your job. I said, you know you could lose your job over this, right? You know that I could take what you've said, and use it against you? You know I can do that, right. "People like you are the reason why, we have to put 2FA on people's accounts," I got hacked 1 time, I've changed my password, and it's closed, because of you, you don't like me, period, tell me to shop somewhere else. That's it. Don't put me through the madness. "I've tried to help you," "I've had a really bad day," Well so do I, I have bad days, all the time, I'm disabled, and I don't close people's accounts, this is where my common sense is winning, and I'm just done dealing with them. If you have everything available to you, and you still won't do your job. That's Bad Customer Service. I could only enter the "correct information," 3 times, and then I was locked out. If I do that, and I'm still closed, your rude. You're doing this for your own benefit.

Order placed via Amazon website.. item paid via debit card and confirmed. Seller cancelled sale. No refund forthcoming. Amazon provides no access to resolve this issue via customer service option. I received an email from Amazon stating:

 

"Hello,

We are writing to inform you that we have received the report you submitted on Tue Feb 27 2024 related to Order #: [protected]. We review every report and will take necessary action to ensure that the issue is resolved. Thank you for bringing this matter to our attention, and for shopping in Amazon’s stores.

Best regards, Amazon"

However they do not offer a follow up inquiry due to order data being removed from "orders placed" option.

I bought a Besafe brand car seat from Amazon for 7,400 TL for my 2.5-year-old daughter on 18 Jan 2024. Amazon put this product, which is used for security purposes, in a bag and threw it into its own box, and the product arrived shaking and crashing. I did not accept this product and asked for a replacement. I said that I wanted an unopened car seat in its original box. Customer services apologized and said that they would immediately replace it and send the product with the original box. I waited, and the product arrived again put in a bag and thrown into a parcel! I was incredibly upset, I talked to customer service again, they apologized again and said they would replace it. I started waiting, exactly 2 weeks passed, there was no sound or sound. So I contacted Amazon (by the way, there isn't even a phone number you can call on their page, you can only chat), but they only remembered to send the product. But what happened? They put the product in a bag in the same way, put it in a parcel and sent it! It's an incredible thing! I contacted the chat again, I was very angry, they told me that I could return the product if I wanted. Of course I can return it, this is my most natural right, what a ridiculous suggestion, but what about the suffering they caused me? I have already requested a refund as of today, February 13, 2024. But they got away with the damage they did to me:

1) I haven't been able to put my daughter in the car and take her anywhere for 1 month, I still don't have a car seat.

2) This company is using the 7,400 TL that I paid for 1 month. I returned the last product today. It says on the page that the refund may take 14 days, and on top of that, it may take another 7 days to return it from the bank! So, for almost 2 months, I lost 7,400 TL without getting anything in return.

3) During this one month, he ran a Hepsiburada campaign and sold the same car seat for 5,599 TL (I bought it from Amazon for 7,400 TL). But I missed this discounted campaign because I paid the money to Amazon and was waiting for my order from them! On top of that, there has been a price increase, and now the same seat is sold for 9.386TL on Hepsiburada and exactly 11.249TL on Amazon itself! So now, if I try to buy the car seat again, I have to pay 9-10 thousand TL!

3) You cannot imagine the anger and sadness I experienced. Each time, the company made a promise and sent a car seat, a safety product, as if mocking and mocking, in the same way, put in a bag and thrown into a parcel.

This relates to two separate orders for the Cubot X70. Both orders were made on 8th December 2023. Both orders were for 2xCubot X70

One order was made through account registered to email, bunty.[protected]@gmail.com

Order [protected] amount paid via Visa 4267 was 2x£189.20 =£454.58. Delivery was made onMonday 11 December 2023. When I realised the order the order had, through a misunderstanding, been repeated via my second account registered to mobile number

[protected]. I contacted Amazon customer services. The order number [protected]-348729.for 2xCubot X70 cost £455.18. Payment taken from Visa card 4267

Customer service advised me to hand the parcel back to the courier or return via Royal Mail. The order was delivered on 14th December with one other parcel. I explained to the courier what had happened and asked him to return it on my behalf.

I don't what if there should have been a process which the courier or someone else at the depot should have followed when he returned it to the depot but if there was it did not happen for much to my surprise the parcel, 2 x Cbot X70 were delivered back to me on Monday 15th December.These I returned by Royal Mail who a few days later confirmed their delivery. I was amazed to receive an email stating I would not receive a refund for the returned phones as they had not been paid for. The cost shows clearly on my Credit card statement that payment was made.

I have phoned customer services a number of times without any success. They do not seem to understand the situation. I don't think it is covered by the Amazon ' Script'.

Please resolve the matter or I have to seek legal advice.

Thank you.

Bunty Hines( bunty.[protected]@gmail.com)

On 1/31/23 I purchased 4 Amazon gift card from a local drugstore because they wouldn’t except my prepaid card. I loaded the cads to my account and tried to make a purchase but they locked my account and won’t refund my money, this was my birthday money, I uploaded everything they asked, receipts, drivers license, bank statements ect and they continued to say it’s not enough information, like it was a robot , now they can’t find my account and my money disappeared into thin air, I still have the cards and receipts , I uploaded the same receipts you see here . How can they not see proof of ownership

I was given a $100 Amazon gift card for Christmas and I opened an account so I could use my gift card and tried to get the free trail for prime too and it said it could be taken out of my gift card balance but that I still needed a debit card on file so my boyfriend told me to just use his. The next time I go to login to my Amazon account it claims my accounts on hold for suspicious payment activity and to submit some documents and I submitted several documents that should have reopened the account but they chose to close my account anyways and they literally stole my $100 gift card. They stole my gift card money.

I ahve attempted to return a toaster that was very poor. The process at the Post Office failed and I was asked to get another return code. How? Youe emails tell me the return is complete but I know it is not. The item was a Bella toaster. Reference email address is [protected]@aol.com. As this has happened before I do not want another charge for this item

Dear Sir

My name is Paul Redmond ([protected]@supanet.com). Today 16th Jan 2024, I bought 2 gift cards at Morrison’s Store in Rugeley. I paid £200 using my Visa card and when my wife tried to us them in Lagos she was told they had already been cashed. I have the details of the cards and related receipts from Morrisons.

I am badly disabled and cannot us the phone system in the normal way to contact Customer Services.

Could YOU please track down this transaction and check if it is an error or something more sinister?

What do I do? Please help. I am 77 years of age and find all this extremely stressful. My main method of communication is email. If you need the exact details of card numbers receipts etc. I will email them to YOU. I want my money back.

Paul Redmond

On DECEMBER 26 I MADE A PURCHASE OF 1051. (Macbook) no later than 3 mins after amazon put a hold on cancelled my order ... so i cant in the account ... and it was christmas my grandma bought me the 5 gift cards so i can get it for school. But now AMAZON is refusing to give my money back! Ive followed all instructions theyve asked of me yet and still their saying they i cant have my money back

I have spent over $35000 at Amazon to date, my account was created in 2006 and I have freak n' had it! Calling just gets me transferred 4 time then hung up on and sending emails gets me the standard reply below. This return is over a month old and ordered over 2 months ago. I have emailed my ID, a screen shot of my account and org payment Visa for refund, the order/return information and have sent the required formal form below over 8 times. You refunded the other 2 items in the order return, my Payment source has not changed on my account, nor the Shipping & Return Address and my Phone number is the same.

"There's the rub"

I was asked to submit my ID and did so on Fri, Dec 15, 2023 at 11:54 AM. Then you asked I do it again and this was completed on Mon, Dec 18, 2023 at 5:54 PM. Amazon Reply: Hello, Thank you for submitting your ID information. To continue processing your refund or replacement request, you can contact our Customer Service

I have answered emails, sent ids, contacted the Amazon Managing Director 3 times and jumped through all the hoops I am going to jump through. team after 3 business days of receiving this message. To do so, go to "Amazon Customer Service": https://www.amazon.com/contact-us Account Specialist https://www.amazon.com

Now the response below is all I am getting. I have over 25 of these standard answer emails to my repeated request for my refunds!

Amazon Reply: Hello, I found that you have received an email on 26 December 2023 with the Subject Line "A Message from Amazon Customer Service" advising you of the issue with your return, and that you've already responded to that email. Please contact our specialist team with all relevant information. Customer Service team is unable to provide any further details about the issue. Thank you for your cooperation, We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards, Amazon.com

I have answered emails, sent ids, contacted the Amazon Managing Director 3 times and jumped through all the hoops I am going to jump through. Refund my money!

I ordered two items for my PC: a new graphics card and an Intel data processor, totaling over $600.

Found out I didn’t need either, and called Amazon to try and cancel the order. They refused, claiming quite rudely that they were already shipped and I’d have to return them myself if I wanted a refund. I had until February 13th to send them back. I did so on January 2nd. Plenty of time before the due date. Didn’t even take them out of the boxes.

Just got an email saying my refund will be given in in a few business days… for the $0.46 delivery fee. Nothing else.

Excuse me? What about the two items I didn’t want, don’t need, and sent back to you more than a month early? I’ve called and complained, but they don’t care. Apparently Amazon “isn’t responsible” for the items and thus don’t need to refund me for them. My questions about getting my money back are all danced around or flat out ignored as they repeat they aren’t responsible.

Amazon is a bunch of liars and thieves. I refuse to believe otherwise if they “aren’t responsible” for the products they deliver to people.