Amazon

I ordered the above products from Amazon with a view to taking them with me to abroad on my flight to Nigeria on 14/11/2023. Amazon promised to deliver on 12/11/2023. The goods were never delivered.

I want the refund of my money.

Hi I would like to make a complaint regarding your driver/drivers. Our properties which consist of numbers 3,5 and 7 Poppy Way Daventry NN11 4GS are three houses located on a narrow PRIVATE shared access driveway, we do not have a road or pavement outside our houses and there is a sign at the mouth of the driveway warning drivers not to enter.  Yet Amazon drivers ignore this sign and drive right onto our access driveway.  Sometimes they actually park on our individual driveways or, as a number of times, driven over our lawn!  We understand that it is difficult to stop every driver and have grudgingly put up with this behavior.  However, the driving is becoming more and more erratic and dangerous.  They are driving far too fast onto the access driveway, and then they are reversing off very fast.  Yesterday (19/11/23) after delivering a parcel to my house, I noticed that our neighbor’s daughter was walking along towards her house, when the driver clearly did not check his mirrors and reversed very, very close to her.  This is an accident waiting to happen.  They are driving on to an area which is not a public road. Today I spoke to a driver delivering to number 7 and he just said that he had to do his deliveries.  Can you explain how they deliver to blocks of flats or properties without access roads?  They should stop outside number 1 Poppy Way, which is part of the public road and walk through to us. I have tried to report this in my orders section but there is nothing there to report the driving.  I do not know which depot they are working from. Can you please look into this behaviour and stop the practise before a bad accident happens.

Mrs. Caterine BEEDOM

5 Poppy Way 

Daventry NN11 4 GS 

The olives and pasta sauce from one package was delivered with no packing material. All the cans were dented. Nearly all cans sent come dented or a great deal of them. Dented cans reduce the life of the product. Even case lots of cans come dented. Please do something about it, as I love shopping with Amazon.

Last summer I ordered an item, but when I received it, I realized I had ordered the wrong item, so I arranged for a return. While arranging for the return, I saw several different choices as to how to do so. I chose to take my item to a nearby "Amazon drop off" location at a Staples store in town. I stood in line to hand my item to a store employee, who scanned the item and placed it in a returns bin of some sort. I did not get a receipt, but got a coupon which allowed me a discount in the Staples store, because I had used their drop off location for my return. The coupon said I had to make the purchase that day and that it would be void, if I tried to come back to make a purchase. At that time, I did not need to purchase anything at the store, so I threw the coupon in their trash. When I got home, I saw in my email that my refund was enacted because the clerk scanned in my return at the Staples store. I thought nothing more of it, until I got another email about a week or more later, saying that the item had not been received, and that if they did not get the item back by a certain date, they would reverse my refund! I searched and searched...I tried to email them at a couple of different email addresses, but they all got kicked back to me, saying the inbox could not receive any incoming emails, and to try the online "robot" customer service system, which I did, but there was no option to resolve the matter. Long story short, they took back the refund, so I went to my bank, and I got my refund from my bank while they investigated my complaint. A few days after that, Amazon must have lied, and my refund was again reversed! I have since taken all my payment information off of Amazon, and dropped Amazon Prime membership. I now do most of my delivery/shipping orders from Walmart.com, and never worry about their customer service, which has been excellent!

I have been a prime member for over 5 years and when i first signed on i was am i am now a resident of the us virgin islands and i would receive free shipping and then they started charging me ,i would call and complain and i would get a refund but for the last few years they have escalated shipping fees even though i am still a prime member who is entitled to "free"shipping . We in the usvi are in the same usps rate scheme as puerto rico whom amazon does not charge any shipping to prime members ,i feel we should request a refund of all shipping fees and recieve the benefits just as puerto rico does . My second complaint is the super slow shipping of our orders ,when i call to complain i am told it is because you live in the usvi ,but when i explain the items ordered have not even been shipped so how can you justify us waiting weeks for an item to be shipped and i am told it is just that way if no resolution is reached i would like to find a lawyer and create a "class" to file and recover shipping fees and compensation for extended filling of our orders

Over the past three months I have placed 22 separate orders with Amazon. On 19 of those 22 orders, my very simple, clear delivery instructions were not followed. My deliveries are to be placed on the back porch.

Over the past 3 weeks, I've decided to speak with customer service to complain, rather than just note that the driver failed to follow direction. I have done this 6 different times. Each time, they apologize, and assure me they will take the necessary action to insure it does not happen again. Yet, it continues to happen, and all I've been offered a miniscule account credits.

Your delivery driver has damaged our carport. This happened at 5:21pm on October 31st, 2023.

We have captured it on our security camera. It shows the driver clearly hitting and ripping a huge piece of metal that holds up the roof of the carport, badly damaging it, and the vehicle they were driving.

It also shows the driver backing out off the property without reporting it to us.

Please contact us regarding how Amazon will pay for the repairs.

I have been on the phone for over 3 hours trying to unlock my account and my wife's account and NO one in customer service can help me. is there anyone at Amazon can do this? I have talked to 4 customer service people and their supervisors and my question to them can you resolve this situation and their final answer was NO!

Therefore, I can no longer make purchases from yoiu.

Car pulled in driveway around 5:39 AM Tuesday October 31, 2023.

I saw the person pull in, stop the car, lights come on, got out of the car, go around their car looking. (It was dark outside.) Then back inside and delivered a package to our porch. Left.

Later in daylight I looked outside and saw the damage the photos will show. The light was destroyed, and the wood structure broken apart (screws ripped apart that were holding it together and ripped out of the ground). I would think the car had damage.

I now need to rebuild the structure and buy a new solar light, two actually so they match.

SEE photo of what it matched on the other side.

An Amazon customer for 7yrs & prime member for 2yrs. 2021 Account was hacked 3 times. On the 3rd time Amazon locked my account. It wasn't unlocked until 2022. 2022 I changed all personal info on account as safety measure. Email, phone number, username etc. This seemed to work. No problems until the last cpl Mos. 2023 I am disabled and wheelchair bound, so online shopping is a must for me. I have nieces and nephews. A set of twins and set of triplets. All teenagers and difficult to buy for so gift cards are my go to and their preference. A cpl Mos. ago, the twins had a Birthday. When I ordered their e gift cards Amazon locked my account for "suspicious" activity. I called. They unlocked account. I ordered same exact order again. Within 5 mins received a call from Amazon asking if it was me placing this order. I confirmed and all was well. A few was ago, the twins graduated high school, triplets graduated middle school. I didn't have money until 2 days ago on the 1st (disability) I placed order for 5 e gift cards. 20 mins later received email saying my account was locked bc of suspicious activity. I call customer care AGAIN and explained the situation. They unlocked my account. This time I got the order ready but didn't place it. Instead I called back and made representative remain on the phone while completing my order. It said same as always, processing order. ANOTHER email. Locked again. Call back and this time they say, no account associated with my email OR phone number. They ask if I have any order numbers from previous orders. We'll yes I do. Months worth. Give an order number and they find it but account closed. She tells me to open another account. Says no need to create a new email since mine has no account associated with it. I do so, even paying $14.99 + tax for new prime membership.Next email says account deleted bc it has been linked with another account they had deleted. Never create another Amazon account bc it will be deleted. Randomly checked my mobile banking app and sure enough there's a $16.19 Amazon charge.

Hi, I ordered a book — babylon 5- on oct 14, on oct 24 my order was cancelled by amazon, at the time I ordered the book, I has $59 dollars on my gift card balance, when I ordered the book, it was then $48 — I have never been reinmbersed my payment, amazon said that they did, however I have no email, or documentation that you reimebersed my money back on the gift card, I have been a loyal customer for years, I will no longer use your service unless I get the $11 dollars added back to my gift card balance

Carrie ocvirek — ph [protected]

They lie about their service.

Amazon does NOT deliver when they say they are. Especially same-day or next-day deliveries. I just received a message saying that it was left in the office after 10 p.m., but the office they are referring to closes at 6 p.m., and there is no one there. One of the missing package messages said a person named Jack signed for it at the front office. There is no one at the office or any employee named Jack. This is one of the multiple packages that I do not receive, not counting the multitude of others that arrive late.

It is shameful that Amazon does not address this issue. I am sure that they know. My self and friends and family call and complain every time it happens. They do give you your money back, but I do not want my money back, I need what I ordered.

I recently purchase a sound card from your website. I have been a customer of amazon prime for many years now. I have called several times because I could not access my account. and each time I had to jump through hoops to get on the website. Each time I tried to get on the site it would want to send me confirmation code to my phone and it would not receive anything. I finally found someone yesterday who told me that there were some blocks on my phone and he would get it taken care of. I was able to get to my account again finally. I ordered a sound card from you and it is absolutely not usable so I tried to contact customer service again today to talk with someone about it. Again I was not able to confirm my Identity and I am so frustrated I just hund up the phone. I have been a customer of yours for many years and I purchase quite a few things from your company. I have never had this kind of problem until now. I am at the point of simply not doing business with your company any longer. I wanted to make sure you know why.

Thank you'

Charles Upton

Driver came in with the packages and ask me where to put them? i told her she had to deliver them to the apartments, she got angry and was complaining about it being hard, i told her it really isn't that hard she said how do you know have you ever worked for Amazon. I told her i would help her and give her a map. she grabbed all the packages and dragged them to the door and pushed the glass doors so hard and pulled the mail back to the truck. I took pictures of the truck and license plate and the truck and she asked me what i needed. I told her i had a map she came in and i slid it to her across the desk she grabbed it and said don't throw it, and slammed the doors again. and she stayed out there for about 10 minutes and left with the packages for the residents that had ordered something. She had a terrible attitude back talking, rude, and very un professional. S18 320485 PLATE #PMW-9777 USDOT 2881058

I’m a prime member and I’ve been for quite a few years and all of a sudden Amazon is getting worse on their returns if I have a defective item and I want to return it to Amazon are used to be able to print out a USPS label and take it to my local post office to send back to Amazon. Now they don’t no longer do it with USPS. You have to take it to UPS store and the nearest store just happens to be 45 miles away from me so I have to drive 90 miles to return an item to Amazon that might cost less than the gas. I’m gonna spend to take it back to get a refund, Amazon is getting so bad I’m paying a monthly fee for prime, but not getting the benefits anymore

I purchased a laptop for my autistic daughter on amazon prime deal days, an amazon van turned up knocked on my door said he had a package for me but cant find it on his van and asked if I had a code I gave him the code he said he couldnt find it and it may come on a different van later, it didnt when I went to track the parcel it says delivered by hand to resident, it wasnt I am disabled and my carer was present, I rang amazon an explained what happenned all customer services saying is you gave code so ive recieved it so nothing they can do, I asked for management and got cut off rang back and the same happened £300 is a lot of money for me to save this has caused me to have a massive panic attack, my carer who was present at the time had to call my support officer / social worker to calm me down, I think its disgusting that disabled vulnerable people are abused in this way by a major company shame on you all at amazon

Amazon closed my account while I had about $800 in gift card balance from returns. I also had returns being processed. I sent in documentation in reference to everything they requested and everyone I call acts like they can't help me. I al reached out to the legal department in order to get account documents so I can take legal action if need be. They not only closed my account, and took my money, but they are refusing to release my account transactions in order to prove for possible litigation.

This is the following letter I faxed to Amazon legal department.

I am writing to formally request the reinstatement of my Amazon account associated with the email address ***********@yahoo.com. I strongly believe that no wrongdoing has occurred on my part, and I have not violated any of Amazon's terms and agreements.

I would like to emphasize how much I rely on Amazon's products and services in my daily life. I am an avid user of various Amazon devices, including the home and security systems. The functionality and convenience provided by these systems have become an integral part of managing my household and ensuring the security of my family. The closure of my account has not only disrupted my ability to make purchases but has also caused significant inconvenience and concern regarding the operation of these essential systems.

Furthermore, I have been a loyal Prime member for quite some time, and I greatly value the benefits that come with it. Prime membership has offered me expedited shipping, access to exclusive deals, and a wide range of streaming services. I also have digital content that was purchased and I am unable to access. The closure of my account has deprived me of these privileges, resulting in a loss of convenience, savings, and entertainment options.

Given the circumstances, I kindly request that you reinstate my Amazon account, allowing me to resume my activities, regain access to my account, and benefit from the full range of Amazon products and services that I have come to rely upon.

Additionally, I would greatly appreciate receiving copies of my account activity, including orders and returns, that have been accepted within the last 60 days. This information is crucial for me to review my recent transactions, verify the accuracy of my account's financial records, and make informed decisions regarding next steps if need be..

If, unfortunately, it is determined that my account cannot be reinstated, I respectfully request that any outstanding credits and returns from my recent activity within the last 30 days be processed and promptly sent to me. This will enable me to retrieve the funds and ensure a fair resolution for any pending transactions.

I understand the high volume of inquiries you receive daily, and I sincerely appreciate your attention to this matter. I kindly request that you prioritize the processing of my request to ensure a swift resolution and alleviate the inconveniences I have been facing.

Please do not hesitate to contact me at the provided email address or phone number if you require any further information or if you would like to discuss this matter in more detail.

Thank you for your understanding and prompt attention to my request.

closed my account and canceled na order said verify gift Card ownership. I did and they wont return active orders I had they canceled when closed my account wrongfully. This is theft and the give me run around ask for legal dept. info tron say contact my attorney and get it! The buisness is stealing from thousands of people under outrageous term condition agreement they change at will. Something needs he done..

Initially my computer was hacked and purchases made on my account. This account was in my wife's name, Sheila Venter, and we subsequently had to cancel her visa and apply for a new one. After interacting with customer support, we reset my password and set up (I thought) 2FA security. However, the next time I went into my account, the hacker had placed a Master Card (presumably stolen or fraudulent) into my account. And here is where the fun began! Despite numerous explanations to agents as well as supervisors, i kept receiving the same email asking me to verify the card on the account! Support and the escalations team have been notified multiple times that THIS IS NOT MY MASTERCARD, I HAVE NEVER OWNED A MASTERCARD, the response has been the same. Eventually, out of despair, I asked a supervisor if I should just forget about the account and create a new one. She advised me to do this and I was able to successfully create an account and make a purchase. My order was not delivered, and when I tried to access my account to verify delivery, lo and behold, this account has been placed on hold as well! I cannot count the number of times I have called Amazon support and been told the same thing, or disconnected when I requested to speak to a supervisor. I have repeatedly submitted forms as requested when trying to log in to my account, but no response! I was given an email address for appeals at:

[protected]@amazon.ca and submitted documents to them, but after a week I have not heard a word from them, not even to acknowledge my email. The standard response to my enquiries at customer service is that they are unable to reset my account and must escalate it to whoever. And then the merry-go-round begins, asking for documents, which I supply, over and over again. The level of incompetence at Amazon is staggering! I am also copying my most recent experience with them:

Hello,

You sent an email to an address that does not accept incoming emails. Sign in to your Amazon account to contact us if you have any questions.

It is with a sense of utmost desperation that I am reaching out to any and all contacts at Amazon that I can find.

This morning, after being disconnected 3 times while awaiting transfer, I was finally provided with the following email address:

[protected]@amazon.com.

The response to my email was:

Hello,

You sent an email to an address that does not accept incoming emails. Sign in to your Amazon account to contact us if you have any questions

For 4 weeks I have been running around in circles, submitting forms without response, or being told to submit the same forms repeatedly.

I have lost count of the number of times I have interacted with Amazon, whether by email submission of forms or calls to customer support!

Can someone PLEASE PLEASE PLEASE resolve my issue?

Thank you

Negley Venter

-------- Forwarded Message --------

Subject: Account on hold

Date: Sat, 30 Sep 2023 16:43:56 -0400

From: Negs Venter

To: [protected]@amazon.ca

My initial account under the name of my wife: Sheila Venter was hacked and the hacker attempted to make purchases on this account which we disputed and my wife cancelled her credit card. Subsequent to changing my password, this hacker was still able to place a Mastercard on this account to use for purchases. I HAVE NEVER OWNED A MASTERCARD! THE NAME ON THE MASTERCARD IS NOT MINE! Multiple phone calls and escalations have resulted in Amazon sending me the same email OVER AND OVER AGAIN REQUESTING I VERIFY THAT CARD WHICH I AM UNABLE TO DO AS IT IS NOT MINE! Eventually I was advised by a supervisor to just give up on that account and create a new one, which I did. I was able to log in and make a purchase which was to be delivered yesterday. No delivery so I tried logging in to my NEW Amazon account and lo and behold, THIS ACCOUNT IS NOW ALSO ON HOLD! What is going on? You have been notified in PLAIN ENGLISH of all the circumstances pertaining to my accounts, why is this a never-ending issue? This has been going on for 3 weeks now, is there not someone in your department who can understand English and who is competent enough to resolve my issue? I have tried, once again, to upload documents to your website and the upload does not complete! I am going to attach them to this email in the desperate hope that someone who knows what they are doing can address this issue.

I can be reached at [protected]

Desperately hoping

Negley Venter

-------- Forwarded Message --------

Subject: Account on hold

Date: Sat, 30 Sep 2023 16:43:56 -0400

From: Negs Venter

To: [protected]@amazon.ca

My initial account under the name of my wife: Sheila Venter was hacked and the hacker attempted to make purchases on this account which we disputed and my wife cancelled her credit card. Subsequent to changing my password, this hacker was still able to place a Mastercard on this account to use for purchases. I HAVE NEVER OWNED A MASTERCARD! THE NAME ON THE MASTERCARD IS NOT MINE! Multiple phone calls and escalations have resulted in Amazon sending me the same email OVER AND OVER AGAIN REQUESTING I VERIFY THAT CARD WHICH I AM UNABLE TO DO AS IT IS NOT MINE! Eventually I was advised by a supervisor to just give up on that account and create a new one, which I did. I was able to log in and make a purchase which was to be delivered yesterday. No delivery so I tried logging in to my NEW Amazon account and lo and behold, THIS ACCOUNT IS NOW ALSO ON HOLD! What is going on? You have been notified in PLAIN ENGLISH of all the circumstances pertaining to my accounts, why is this a never-ending issue? This has been going on for 3 weeks now, is there not someone in your department who can understand English and who is competent enough to resolve my issue? I have tried, once again, to upload documents to your website and the upload does not complete! I am going to attach them to this email in the desperate hope that someone who knows what they are doing can address this issue.

I can be reached at [protected]

Desperately hoping

Negley Venter