Amazon

I find the whole process of making a complaint to Amazon a very frustrating experience. I returned an order for an indoor camera ie. order no. 026-6528784-8679507 covering 1off AKINGUAR 4K 8MP indoor camera. The return was accepted for a refund which was supposed to have been paid on 13th. October. However, on receiving my Barclaycard statement yesterday which covers all transactions to 23rd. October, there is no sign of the payment being received. I contacted my bank yesterday and was advised that still no payment has been received from Amazon.

Hello i am being charged for Amazon prime where i have been not using Amazon for over 3 years! I dont need Amazon and dont want amazon! My impression was that my account was canceled. But aparently someone has decided on their own to renew it! I wan it Canceled imediately! My personal info: SAVVIN DMITRIY. [protected]@yahoo.com Old phone:[protected]. Old adress 20 Teri ct Staten Island NY 10314. My new number: [protected]. So to contact me its eather email or new number. Thanks.

The T-Fal ACTIFRYER I purchased from your company never should have been sold to a customer in North America (CANADA). Your electricity is 50hz @ 220v. CANADA is rated at 60hz @ 120v. The T-Fal unit cannot be used in North America and should not have been sold through AMAZON.UK. Additionally, the return authorization accepted by AMAZON's return notice approval, followed by your companies return instructions cannot be serviced from CANADA to GERMANY. Question: The order was initiated from the UK, why was the unit sent from GERMANY adding 1,600km to the shipping expenses? Your recommended return service doesn't apply - read the following chat with "EVRI RETURN." Evri Help
How can we help you today?
Thank you for contacting EVRi International.
03:03 PM
Maren will handle your chat
You are now connected to one of our agents.
03:03 PM
Welcome! You are now speaking with Maren. How may I assist you today?
Maren
03:03 PM
I'm returning an item back to Germany from CANADA. When filling out the document all was fine until your document required a number
You
03:04 PM
I am very sorry to hear this, Miles. Can you confirm what message you received while booking this order?
Maren
03:05 PM
Sorry - Required a pickup date and the screen wouldn't take anything
You
03:05 PM
Can you try refreshing the page, please? There must be an error on the website.
Maren
03:06 PM
Your system doesn't allow for a refresh - If I back track I'll loose this connection
You
03:08 PM
Do you have a shipping outlet in TORONTO - Address please
You
03:09 PM
The collection date for your parcel is tomorrow, Miles. If the system won't allow you to change it, we can change the collection date once you booked the parcel.
Maren
03:09 PM
How would I alter the date and have the pickup Friday morning October 17
You
03:10 PM
If the website won't allow you to alter the date. You can book the order now and I can alter this once it's booked.
Maren
03:11 PM
You can assist with the booking now?
You
03:12 PM
Sure, you can place your order now, Miles. Once this is placed, you can send the order number through this chat, so, I can alter the pick-up date for you.
Maren
03:13 PM
Pickup loc: Miles ROY 51 SANDWELL DR., ETOBICOKE, ON., CANADA M9R3R4 [protected] miles.m.h.[protected]@gmail.com Friday, October 17th, 2025
You
03:15 PM
Thank you. Would you like me to book the order for you instead?
Maren
03:16 PM
Send package to: SotelGmbh (Ruckware / Return EORI DE1942
You
03:20 PM
Could I perhaps confirm the weight (kg) and dimensions (length, width and height) of this parcel please?
Maren
03:21 PM
5.9k 40 x 40 x 27cm
You
03:21 PM
Thank you.
Maren
03:21 PM
Can you confirm what service have you selected, please? https://international.evri.com/quotes?col=219&dest=23&mdd=0&p=1~5.9|40|40|27&quoteType=Default
Maren
03:22 PM
Courier Standard Tracked Delivery 7-10 Working Days £10.86 plus 200.00 insured
You
03:24 PM
Thank you.
Maren
03:24 PM
Can you confirm the parcel content and it's value, please?
Maren
03:26 PM
I have the CANADA CUSTOMS Doc
You
03:26 PM
T-Fal AIRFRYER 2 IN 1 - Value listed $265.45CDN
You
03:27 PM
Can you confirm how much is it worth?
Maren
03:27 PM
Thank you.
You have free protection on your items for up to £20.00. Would you like to protect your items for the full value of £265.45 for only £12.27 exc VAT?
Maren
03:28 PM
Yes
You
03:28 PM
Thank you.
Maren
03:29 PM
Sorry for the delay, Miles.
Maren
03:32 PM
Sadly, we can only send orders from UK to Germany. We are not allowed to send from Canada to Germany.
Maren
03:33 PM
What can you recommend
You
03:33 PM
I can only recommend to book this using another courier. So sorry.
Maren
03:35 PM
Is there anything else I can assist you with whilst you are online with me?
Maren
03:37 PM
Sorry - temporarily lost the connection. It seems that the seller knew exactly what was going on here. In CANADA and the USA we would refer to companies like this as CROOKS or Schuster. Thank you anyway. Have a nice day.
You
AMAZON.UK will be sent a copy of this

I have had a phone call from someone from Amazon who I might add couldn’t understand a word he said ( very strong Indian accent) trying to get me to log onto a site that was “suspicious “ he then passed me onto a woman who ended up screaming and shouting at me It seems that someone from the USA sm Nevada has tried to buy 1 iPhones (16 and someone from India tried to buy another iPhones 14 on my account this is the second time someone has tried to buy a iPhone on my account
I did not authorise any of these items

2 packages due fire tablet not received but cheap mattress prptector for an address in Woodgate Road Cinderford. Second package properly received snuggkesafe+ 3 packs of coffee. Immediately contacted customer services abolishing fire tablet, asked for other package to be collected, agreed to replacement tablet. Unsolicited package for another snugglesafe etc. Dentist threatening email saying I had lied Andhra received 1st lost tablet Andrew would steal money from my card for an item I did not receive. HAkso wanted me to arrange for second snuggles to be returbed. I am homebound , Have No printer cannot travel to lockers. Trading standards state tatsinceonepackage was not ordered by me and one was wrongly delivered by you these unsolicited items and you must come to my home and give me a written receipt for repackaged will gladly return yo amazon. Both packages are unopened, in original packaging Andy you charge me for a tablet I never received I screen advised to startled proceedings. I can not believe alargeinternational company would treat a customers this.

I ordered this wheelchair in August they said it would be 8th 16 September I am still waiting for it I paid £299 pound for it in a pensioner and can't afford to lose that kind of money plus I need it desperately can you please help me.Thanks I am surprised at Amazon being neglectful I thought they were a good company but I need this wheelchair desperately as I'm in and out of hospital and go back to hospital 29th Sept and I need it desperately.Thanks

Dear Amazon Customer Service,

I am writing regarding a refund issue for an order I placed on August 8, 2025, for a pair of Nike shoes. I returned the item and received the refund to my card; however, I have not yet received the portion that was paid using an Amazon gift card.

I have called customer service five times regarding this matter. I was offered a credit, but it was limited to Amazon brand purchases, which does not resolve my situation. I was also told the gift card refund would take an additional two weeks to process, but it has now been over a month since the return, and I am still waiting.

Could you please issue my remaining refund to my Amazon gift card balance as soon as possible?

Details:

Order date: August 8, 2025

Item: Nike shoes

Refund received: Credit card portion only

Refund missing: Gift card portion

I would appreciate your assistance in resolving this promptly. Thank you for your time and support.

Sincerely,

I have been a loyal and active Amazon customer for years. After my account was once blocked, I provided all the necessary information, and it was reinstated. Later, without any clear reason, my account was blocked again. I have not used any new addresses, cards, or suspicious details since the reinstatement. Since then, I have received no reply or explanation from Amazon. I kindly request a proper review and restoration of my account.

I’m a long-time Amazon customer, and I’ve had an extremely disappointing experience with Amazon Egypt. I placed several orders that were never delivered. The delivery agent refused to deliver, saying my address was “too far,” although I’ve received many packages to the same location before.

Worse, my orders were canceled without my approval or notification. When I contacted customer support, I was passed from one agent to another, and no one took responsibility or offered help. I eventually requested to speak to a manager, but the person who contacted me was unprofessional and said: “There’s nothing we can do.”

I have already contacted jeff@amazon.com but haven’t received any meaningful response.

I am demanding a full investigation, action against the delivery agent, and compensation for the inconvenience and lost orders.

*Account:* [protected]@gmail.com

*Phone:* +[protected]
*Email:* [protected]@gmail.com

I purchased an ice machine for $236.49 on Amazon and it was debited to my Amazon Prime Visa. The item did not work right so I returned it 3 days ago. The refund by default went as credit to my gift card amount and was not credited to my Chase Prime Visa. I called Amazon and they said I did not select my credit to go to my Visa and by default it went as a credit on my gift card amount. They said they did not now have the option to credit my credit card. It is fraudulent for Amazon hold my funds now that can only be used towards Amazon purchases and I have to pay the amount to Prime Visa account.

I Paid $438.64 for a Lenovo Laptop from Amazon the Order Number is [protected] then once the Brand New Lenovo Laptop had arrive to my house I had opened the package and to my surprise I seen a big damage dent on my Brand New Lenovo Laptop (As Shown in the Photo Circle in Red) Then 2 weeks after I had received the Lenovo Laptop on Wednesday June 7, 2023 it started having issues such as not turning on properly sometimes and having this error consistently popping up in my screen saying that “Your device ran into a problem and needs to restart. We're just collecting some error info, and then we'll restart for you.” (As Shown in the Photo) But unfortunately this keeps happening even till this day. So I contacted PayPal to Dispute this $438.64 Transaction on July 10, 2023 (As Shown in the Picture) so I can get my money back because the Lenovo Laptop is damaged. so for the meanwhile I was doing my part by submitting multiple evidence to get this $438.64 dispute claim close in my favor, but unfortunately PayPal denied and close my $438.64 Dispute claim on August 8, 2023 by claiming that they denied my $438.64 Dispute claim because this transaction was processed correctly (As Shown in the Picture). Which is irrelevant because the whole reason why I open this $438.64 Dispute claim with PayPal in the first place is to get my $438.64 back because My Brand New Lenovo Laptop is damaged not because the transaction wasn't processed correctly. So I made some complaints to Amazon then on January 14, 2024 I received a email response from one of the customer representatives from Amazon about my complaints (As Shown in the Picture) he claims this is not a fraudulent transaction but a defective item which is why my dispute claim keeps getting denied and I won’t get my refund but I keep making it clear that this a defective/damaged item not a fraudulent transaction. right after I said that the Amazon customer representative said a very generic sorry response and never reply back to me again (As Shown in the Picture)