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4.3 11977 Reviews

Amazon Complaints Summary

112 Resolved
1931 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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A
4:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon books heir-infinity-alain-straub

I'm the author of that book and i had it publish with self publishing companies. They're contract was cancelled years ago and never renewed as I wasn't happy with my work and their services. I never received a penny from those co. I'm contemplating charging for using my book as advertising. I've asked them repeatedly to take the book out of the internet as it is not been printed. I own the copyrights for the book? If you sold any please let me know as I never got any money for it? Could you pull this title out of your website at it creates problems for me. Thanks for your time. Cordially

Heir of Infinity: Alain Straub: [protected]: Amazon.com: Books
www.amazon.com/Heir-Infinity-Alain-Straub/dp/...

/home/zid3dxlin6pl/public_html/image"

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8:38 pm EDT

Amazon unprofessional conduct of delivery service

I just had a package delivered to my home by a female driving a large unmarked white van. I was sitting in my living room when I heard music banging so loud my windows began to vibrate. The female driver stop in front of my home, opened the driver's door exited the van leaving the door wide open so my neighbors could enjoy the extremely loud head banging music she bump'in at max volume. Then runs across my lawn, into my flower bed avoiding the perfectly bricked walkway that leads right up to my front door. She puts the package down at the front door and proceeds back to the van the same way. What in the world was that about! Look, I'm all for enjoying your job and having a good time while doing it, but that was just disrespectful and unprofessional. Can someone please let her know her conduct was seen as lazy and please don't do it again.

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8:49 am EDT

Amazon general amazon customer service

My account was hacked and someone ordered two watches to a value of £822 obviously this was paid with my amazon credit card which was linked to my account at the time. When I realised about these transactions i contacted amazon credit card company and they put these transactions as fraud as obviously it was not me and they even changed my delivery address on my account and after the incident i logged in and took all my cards off my account as I was concerned about what had happened.

obviously i thought this was the end of it but then I received an email see copy of this email below

Hello,

We are writing to let you know that we have put your account on hold because your card issuer has disputed one or more transactions that you have made. Although you tried to make the payment on Amazon.com, your bank has withdrawn this payment. Your account will remain on hold until we receive this payment.

Please see the transaction details below. If you have authorized this transaction, the charge can be submitted on any valid card registered to your account. Just reply to this email with the card type, the last two digits, and the expiration date. For your protection, do not include full credit card numbers in your response.

If you want to use a card that is not registered to your account, fax the following information to our secure line at +44 (0) 208 636 9432 (the cost of the fax will depend on the number of pages you send as well as fees charged by your provider):

-- The card type, the full credit or debit card number, and the expiration date
-- The name, address, and phone number that the cardholder registered to the card
-- Your order number and the total payment amount that you authorize

To protect your information, we let only a few account specialists see the documents that you fax to our secure line. Our Customer Service team cannot access these details, view your fax, or share more information about this matter. They can only verify that we sent this request.

Here are the transaction details:

-- Your Order: [protected]
-- Transaction Date: 2019-08-02 UTC
-- Amount in Dispute: £822.00

We look forward to hearing from you.

Sincerely,

Account Specialist
Amazon.co.uk
=========================

obviously when I received this email I contacted customer services numerous of times on different dates regarding this issue obviously nobody could tell me all I got i was going to be contacted regarding the issue obviously during this i couldn't use my amazon services which brought an inconvenience to myself even though it was not my fault in the first place. Nobody spoke to me until I tried my account and i managed to log in so now I presume the issue has been sorted I expect the service to a loyal customer who has been the victim and to be without services is not acceptable for numerous weeks as I Pay for some services and been a loyal customer for number of years with Amazon.

I look forward to hearing from you

Regards

Karl Manley

Karl.[protected]@hotmail.co.uk

20 goldfinch close
heysham
lancashire
la3 2wd

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7:44 pm EDT

Amazon received wrong golf set

I have been a Prime long time customer and have always been satisfied - I ordered Tour Edge Male Bazooka 360 Box Set (Men's, Left Hand, Graphite, Uniflex, Full Set), Black/Blue, Full Set - I received Precise right-handed golf club set which is no good to me because I'm a left- handed golfer - I want to make sure that I will receive what I ordered

Vincent Jaeger, M.D.

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5:42 pm EDT

Amazon unauthorized charge

I just received a $127.03 on my card today on August 12, 2019 that is pending. It is a charge from amzn.com/billWAUS. Which I'm assuming, after researching, is amazon billing. I did not authorize this charge at all and demand a refund. I haven't purchased anything around this price range at any point in time. The last thing I purchased was whiskey glass at $34 and was a gift to my father for his birthday.

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3:16 am EDT

Amazon return pickup

#[protected]

Dates: 9-8-2019 and 10-8-2019
I ahve ordered a laptop as it was not working properly ...I opted for replacement ..still the issue was persisting..So i opted for return

Now this delivery person is not coming to pickup the order. he himself has cancelld the order without even coming /calling me ..This is ridiculous

Worst Delivery man:
Name of the delivery man: Praneeth J
Contact: [protected] pin : 3797

Please cal him and remind his duties.. He is the worst fellow on this earth

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7:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon tag heuer watch

I bought a Tag Heuer watch sold by a company by the name of Watch Passion. When I received the watch I took it to the Tag Heuer Sole Authorised Distributor for verification. They informed me that the watch was not original but a counterfeit. The watch was send to the police as it is an illegal product. I informed the seller about what I just described. They asked me for a letter from the Distributor explaining why can they say that the watch was fake, for them to investigate. I submitted the letter to them and never heard ftom them again despite sending more emails asking them for a refund. After not receiving any reply from the seller a A to Z case was open with Amazon for a refund. Amazon has declined the claim twice lastvtime thecreason was that they have confirmed that the seller is an authorised Tag Heuer reseller. I confirmed with Tag Heur that Watch Passion is not an authorised reseller of theirs, in fact they dont know who that company is. I informed Amazon of that and asked them to send me the proof that seller is an authorised reseller of Tag Heuer and they never did. Since then I have kept calling and sending emails to Amazon asking for a manager to call me and to reopen my case without anybody contacting me. The seller is still selling watches through Amazon which means more people are buying fake watches thinking that they are original and Amazon is doing nothing about it. That is a crime, fraud, and Amazon is knowingly facilitating it. Amazon should stop the seller from selling and contact all the clients that bought watches from him for them to verify them and return them if fake. I have told them to do that but they haven't. They are allowing for their clients to keep a fake product having paid for an original one without knowledge. That is surely a crime as well. I want a refund from Amazon as my purchase was covered by their A to Z warranty and they are trying not to pay an ignoring my claim and multiple calls.

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6:39 am EDT
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Amazon salty angry amazon perma-bans me after I post winning lawsuit

Yikes Amazon! I posted a thread here

https://sellercentral.amazon.com/forums/t/amazon-suspended-my-account-i-sued-and-won-and-got-my-money-back/482548/

stating that I won a lawsuit against Amazon for holding my funds and Amazon banned me from the forum saying this

You have been suspended from the forum until July 31, 3019, 3:00pm.

Ban from Amazon Seller Forums for posting inappropriate content

Hello from Amazon.com,

We are writing to let you know that your posting privileges for the Amazon Seller Community discussion forums have been revoked.

As stated in our Forum Guidelines you are not permitted to post profanity, obscenities, or spiteful remarks.

Our Forum Guidelines are available here:

https://sellercentral.amazon.com/forums/guidelines.jsp

Please do not attempt to post messages on our forum in the future.

Sincerely,

Susan H.

You can't make this up folks, Amazon on full damage control mode.

https://imgur.com/a/CLQ6RRJ

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5:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Amazon driver accident

An amazon driver was delivering to my neighbor today 8/7/2019 at approximately 15:15 hrs. When he was backing out of their driveway, he hit our stone mailbox breaking the stone and knocking it off the foundation. He looked back, but then took off, witnessed by my wife and granddaughter. I found him down the road and confronted him about it. I have his driver's license info, the amazon van LP, and a picture of the damage. I am attaching pictures to this email. If you need his driver's license photo image - I can send that as well.

I just want my mailbox repaired. Had he stopped to inform me of his actions, I would not be so upset. However, he saw what he did and took off anyway.

I would appreciate a prompt response and resolution of this matter.
Thank you,
Michael C de Jongh
7302 Timberwilde Dr
Alvin, TX 77511
[protected]

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Resolved

Please remove my information off this complaint

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5:57 pm EDT

Amazon amazon prime

You have been advertising the Andy Murray/Jamie Murray match to "watch live" all evening and now its not televised. Your service is a rip-off, GB tennis fans trusted you and signed up. I want to report you to the Ombudsman. Our greatest tennis players deserve coverage and your customers deserve to receive a service you have advertised and we have paid good money for. You had cameras on their court before today so why not now?
A very fed up Murray fan.

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Update by Gillian Baldie
Aug 02, 2019 7:49 pm EDT

Tonight we had an opportunity to watch the Murray brothers in action, something us fans have been longing for since the Davis Cup win. You have been advertising this match all day and You totally let us all down. We may never get a chance to see them play doubles again. You have upset fans everywhere!
I had friends phoning in who were told there were no cameras on court. Lies! Then one was told we will be able to watch the match on replay? Is that a lie or a miracle from you?

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5:16 pm EDT
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Amazon customer service

Promised a delivery date, had arranged for someone to be there on that day and then without notice they decided to ship my item a day early. I had to use my last paid day off to be there and now I'm out that day of pay. All I wanted to know was if they would reimburse me if the package was stolen or lost and it was a run around with three different agents. Terrible customer service who had no clue what is really happening.

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4:14 pm EDT

Amazon delivery service

On 07/29/2019 I was stunned when an Amazon Logistics agent tried to shove a package into my USPS mailbox. When it won't fit, the agent left the box on top of my mailbox. I would not have believed it if I had not seen it with my own eyes. What a lazy, ineffective delivery agent ... no wonder the agent was driving a white unmarked van. To make matters worse, getting to someone at Amazon Logistics to listen to my compliant is impossible as they hide behind the internet.

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1:02 am EDT

Amazon additional charges to my debit card

Hi my name is meresa and I'm not very active buying stuff on amazon it's kinda rare and i have been getting additional charges to by card . I have not bought anything there Was 2 debit card charge on June 22 one of 11.00 and another one 16.56 dollars to my debit card and I did not buy anything in books newspapers which was alarming especially since I haven't bought anything. Plz cancel any additional charges to my account

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2:50 pm EDT

Amazon packaging mistake

Dear Sir/Madam,
Wrong item was delivered to my home this morning.
I just want to have the CD Set I ordered.
In exchanges of e-mail, as copied below, there was no suitable place offered in your replace, as if you never make mistake.
Please deliver the correct item as I ordered.
Isao Ozaki

Re: Your Amazon.com order #113-1419093-8664243 has shipped
Isao Ozaki
Fri 7/26/2019 2:03 PM
no-reply@amazon.com

From: Isao Ozaki
Sent: Friday, July 26, 2019 11:49 AM
To: no-reply@amazon.com
Subject: Re: Your Amazon.com order #113-1419093-8664243 has shipped

Dear Sir/Madam,
I ordered the CD set of "Wagner, Die Meistersinger von Nurnberg".
An hour ago, I received a CD package.
But, I opened up the package, and found out, instead,
it was "Wagner, Der fliegende Hollander".
I think it was a mistake by a person who did the packaging.
I still like to have what I ordered: Wagner, Die Meistersinger von Nurnberg.
Could you deliver it to me?
Regards,
Isao Ozaki

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12:49 pm EDT

Amazon payment

On July 25 you took out $14.03 from my account. I did not order anything and also do not belong to the prime account! How do I get a refund back to my account? This should not happen. Would also like to know this does happen with a company like yours. I don't order much stuff from you. But I will tel my relatives to watch there accounts, as they do order a lot of things from Amazon!

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3:28 am EDT
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Amazon non refund of excess amount paid for a mobile phone on 20th june.

On 20th june while placing an order for samsung galaxy m20 (charcoal black), I was asked to make an payment of rs.11990/- (order number 408-5319720-1542766) I paid the same using credit card. The amount got deducted from the account, but immediately a message came that 'payment declined: revise the payment now to complete your amazon order'.

On earlier occasions during booking of air/railway tickets whenever the account was debited, without the transaction being completed, the amount used to be credited back to the same account in a few days.

I therefore placed the order again (order number 408-3065678-2367516), paid rs.11990/- for the same by credit card and I received the phone next day. On 22nd june my mother in law suffered a stroke and I with my wife had to rush to purulia (west bengal) to attend to her as she lives alone. She had to be hospitalised and after her condition improved I came back to kolkata.

On returning to kolkata I was checking my accounts and found that the amount of rs.11990/- debited on 20th june against order no. 408-5319720-1542766 has not been credited back to my account. I called up amazon's customer care number and narrated my problem to him. The person who picked up the phone checked the records and to my surprise informed me that records were showing that both phones had been delivered to me. I told him that only one phone against order no 408-3065678-2367516 was delivered to me and I did not receive any other package from amazon.

He told me to take up the matter with amazon's higher officials for solution of my problem. I have sent 9/10 mails to mr. Amit agarwal. Ceo amazon india and also to mr. Jeff bezos. I have received reply to my mails wherein their customer care department persons are saying that they are looking into the matter and will revert to me. Further, I have received 3/4 calls where different persons ask the same question again & again. This has been going on for the past one month. You are requested to kindly take necessary steps so that I get back the excess amount of rs.11990/- paid to amazon.

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10:54 am EDT

Amazon deceptive and fraudulent promotional advertising

I recently participated in the Amazon.com Prime Day Promotion called "Buy More Get More". Under the terms of this promotion, Amazon customers were entitled to certain promotional credits, the amounts of which would be determined based on the total amount of purchases completed using the Amazon shopping application (iOS or Android) during the applicable promotional period. The promotional credits were to be issued to the promotion participants on July 19, 2019. Despite my full compliance with all applicable terms and conditions of this offer, Amazon.com did not honor the promotion and issue me the applicable credit earned ($60 based on a $500 eligible purchase). I contacted Amazon.com customer service via their chat application on two separate occasions to inquire regarding the status of my credits (7/17 and 7/20). Both times the agent confirmed my eligibility and that the credits would be issued (chat transcript attached). Upon the second contact, the agent escalated the matter to Amazon.com's marketing department for final resolution. I later received a response from Amazon.com's marketing department denying my eligibility for the promotion based on the terms and conditions of the offer thus refusing to issue the credit in question. It is important to note that Amazon's marketing department has now denied my eligibility on three separate occasions for a different reason each time. In response to all of their objections, I have provided documented proof (including screens shots of the order, the promotional terms and conditions, etc.). Upon being presented with proof to the contrary refuting their denial of my eligibility, they simply change the reason for their denial to which I also respond with the relevant proof that their new reason for denial is also unfounded.

Amazon.com has deliberately engaged deceptive advertising and promotions.

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8:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Amazon online shopping company

I ordered an expensive tv from Amazon during the Prime Day sells. It took a week for delivery but I thought okay. When UPS tried to deliver the tv the box was open. I refused delivery and contacted Amazon. They refused to do anything about it.
So I am out $800 and a tv. I don't have one, by the way, which was why I purchased one. They refused to issue a replacement or a refund.

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Update by sheherazade
Jul 23, 2019 2:40 pm EDT

I ordered and paid for a NEW UNOPENED item. The item they shipped to me was opened. Plus the driver said that the tv had been lying flat on his truck all day. Any idiot knows you DO NOT transport tv's lying flat. I did contact them and was told there was nothing they could do. Plus I am a prime member and this tv had prime shipping but it took over a week to reach my home. Unacceptable.

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7:03 pm EDT

Amazon broken item

Received a damaged item contact Amazon immediately. Requested amazon resend item that was broken. Representative was very nice and stated discard the broken Item and new item would sent. Days later received an email from amazon stating that I needed to return the damaged item or get penalized with the cost of the item.7/15/19 Called amazon and stated that I was told to discard the damaged item. Joseph (rep) told me he resolved the item in the computer. I should not have received that email. 7/19 received notice from amazon that the cost of the item was deducted from my account. "Very upset!" Called amazon AGAIN spoke to Carlos (rep) Carlos states that he resolved the issue and that Joseph, the previous rep didn't have the authority to resolve the item. So he lied to get me off the phone. 7/22 problem NOT Fixed asked to speak to a supervisor Gaby. Gaby said she fixed the problem... is the problem resolved? Who knows! Amazon stole the money from my bank account. WTF is going on with amazon? This should not have happened. Poor training and liars!

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10:46 am EDT

Amazon carrier service and amazon's response

I placed an order on 7/21, with Amazon indicating the item would be delivered on 7/22. Upon checking the tracking status it indicated the item left Amazon's Baltimore Facility at 3:25 am and was delivered at 5:54 a.m. by the USPS, which was incorrect. It was delivered to the Post Office at that time. I contacted the Post Office who shared that for the last 2 weeks the carrier delivering the package from Amazon's Baltimore Facility to the Post Office is incorrectly scanning the item as "delivered" instead of "arrived at postal facility". I contacted Amazon to communicate that their carrier is incorrectly scanning the item and that customers think their item is delivered when it is not. I spoke to an Amazon representative and a supervisor. The only thing they could tell me is that the package is in route and should arrive by end of day 7/23. They had no idea how to resolve the root problem: communicate to the carrier facility in Baltimore they are scanning incorrectly leaving customers to think a package is lost or misdelivered. A waste of over 45 minutes trying to use Amazon chat and Amazon's phone support to get them to understand the issue. I suspect that by scanning it as "delivered" that facility is able to report inflated delivery metrics. The Post Office has no way to correct it on their end. I simply want the Baltimore Amazon Facility to correct their scanning practices.

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Amazon Customer Reviews Overview

Amazon is one of the most popular online retailers in the world, offering a vast selection of products ranging from books and electronics to clothing and home goods. The website has become a go-to destination for shoppers looking for convenience, competitive pricing, and fast shipping.

One of the most significant advantages of shopping on Amazon is the vast number of customer reviews available for each product. These reviews provide valuable insights into the quality, performance, and overall satisfaction of the product, helping shoppers make informed purchasing decisions.

Amazon's customer service is also highly praised, with many reviewers noting the company's responsiveness and willingness to resolve issues quickly and efficiently. The website's user-friendly interface and easy checkout process are also frequently cited as positives.

Another benefit of shopping on Amazon is the availability of Prime membership, which offers free two-day shipping, access to streaming services, and other perks. Many reviewers appreciate the convenience and value of this membership program.

Overall, Amazon is a reliable and trusted online retailer with a vast selection of products, competitive pricing, and excellent customer service. The abundance of customer reviews and the convenience of Prime membership make it a top choice for many shoppers.

Amazon In-depth Review

Product Range and Variety: Amazon offers an extensive range and variety of products, catering to almost every need and interest. From electronics to fashion, home essentials to books, the platform has it all. Whether you're looking for popular brands or unique niche products, Amazon has you covered.

User-Friendly Website and Navigation: Navigating through Amazon's website is a breeze. The intuitive layout and well-organized categories make it easy to find what you're looking for. The search function is efficient, allowing you to filter and sort results to quickly find the perfect product. The overall user interface is clean, visually appealing, and responsive.

Customer Service and Support: Amazon's customer service is top-notch. They provide multiple channels for support, including live chat, email, and phone. Their representatives are knowledgeable, friendly, and prompt in resolving any issues or answering queries. The self-service options on the website also make it convenient to manage orders and returns.

Pricing and Value for Money: Amazon offers competitive prices and great value for money. With frequent discounts, deals, and lightning sales, you can often find products at lower prices compared to other retailers. Additionally, their Prime membership provides additional benefits like free shipping and access to exclusive deals, further enhancing the value for money.

Shipping and Delivery: Amazon's shipping and delivery service is reliable and efficient. They offer various delivery options, including expedited shipping for urgent orders. The estimated delivery dates are usually accurate, and packages are well-packaged to ensure the products arrive in excellent condition. Tracking information is provided, allowing you to monitor the progress of your shipment.

Return Policy and Refunds: Amazon's return policy is customer-friendly. They offer a hassle-free return process, allowing you to return products within a specified timeframe for a refund or exchange. The return shipping is often free, making it convenient for customers. Refunds are processed promptly, ensuring a smooth experience in case of any issues.

Customer Reviews and Ratings: Amazon's customer reviews and ratings are invaluable when making purchasing decisions. The platform encourages customers to leave honest feedback, helping others make informed choices. The reviews are usually reliable and detailed, providing insights into the product's quality, functionality, and overall satisfaction.

Security and Privacy: Amazon prioritizes the security and privacy of its users. They employ robust security measures to protect personal information and ensure secure transactions. The platform uses encryption technology and follows industry best practices to safeguard customer data. Additionally, they have clear privacy policies and allow users to manage their privacy settings.

Loyalty Programs and Benefits: Amazon offers various loyalty programs and benefits. The most notable is Amazon Prime, which provides free and fast shipping, access to exclusive deals, streaming services, and more. Prime members also enjoy early access to sales and events, enhancing the overall shopping experience.

Mobile App Experience: Amazon's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. It allows you to browse, search, and purchase products effortlessly. Push notifications keep you updated on deals and order status, making it convenient to stay connected.

Social Responsibility and Sustainability: Amazon has made efforts towards social responsibility and sustainability. They have initiatives like Amazon Smile, where a portion of eligible purchases is donated to charitable organizations. They also focus on reducing their environmental impact through initiatives like packaging optimization and renewable energy investments.

Overall User Experience and Satisfaction: Overall, Amazon provides an exceptional user experience and high customer satisfaction. The platform's extensive product range, user-friendly website, excellent customer service, competitive pricing, reliable shipping, and customer-centric policies contribute to a positive shopping experience. Whether you're a frequent shopper or occasional buyer, Amazon is a reliable and trusted platform that delivers on its promises.

How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

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