The complaint has been investigated and
resolved to the customer's satisfactionResolved Allthatcellular — rip off
resolved to the customer's satisfaction
On october 10th, 2008 I ordered a used cellphone (palm treo 650) from this store, along with a 24-month warranty... For a total of $159.85 including shipping. When the item arrived, everything looked fine (the phone was slightly damaged, but that is to be expected) but soon found out that the power terminal didn't work. I purchased new chargers (both a standard wall plug and a usb charger) and neither worked, so clearly the seller had been aware of this and simply swapped in a different battery to send it out.
Initially I tried to exchange the item, but when after 2 weeks of not hearing anything from the company I decided to cancel, only to find out that 'there are no refunds on warranties' and that they were making a 'special case' for me. How do you not refund faulty merchandise?!?!
So after numerous emails, I finally received a $101.96 refund (purchase price minus shipping + 20% restocking fee + warranty cost) which leaves me a total of over $60 out of pocket (including the $9 I spent returning their broken phone).
How can you charge someone restocking, shipping, and refuse to refund a warranty when the phone that you sold them never worked!!!
Be careful of this company, do not buy from them