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Complaints & Reviews

Sep 28, 2020

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Mobicel — Service at maponya mall

Good Day Sir/Madam, I hope you are well, On Monday 28th Sept at 14h57 I was at Maponya Mall Mr Price...

Sep 11, 2020

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Mobicel — R7

I bought mobicell r7 in december 2019, and it gave me a problem in march 2020 so beacuse its was lock down...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
MobicelAstro storage issues

I am using a mobicel astro and ever since I bought it ihave experience d storage issues. It says I have insufficient space when I have nothing downloaded and when the space has inexplicably run low I get this pop up window that says insufficient storage and when I try to free up space the window blocks me from cacceaing files to clear my storage. What's going on?

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    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • Mobicel's response · Sep 02, 2020

      Hi Tinka

      Kindly advise if your complaint was resolved? If not please send us an email on [protected]@mobicell.co.za or provide us with your contact details for prompt and efficient assistance.

      Team#MobiSquad

    Aug 05, 2020

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Mobicel — R6

    Good day. My mobicel r6 touch-screen is giving me problems. It happened a few times already and I dont know...

    Aug 02, 2020

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Mobicel — Phone storage issues

    In 2018 I purchased my child a Mobicel Astro. From the get go it was experiencing storage issues. We...

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    MobicelPhone 1 month old

    My mobicel went of never wanted to go on charge nothing bought a new batry stil nothing lost my slilp now pep dont wane return it

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      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      MobicelMemory on my phone

      Good day

      Hope you are you are well.

      I have a mobicel astro and it has been giving me problems I'm always getting a message saying I don't have enough space, I have deleted all the apps and pictures almost every thing and bought a memory card now I can't do anything because I keep on getting that screen message

      Please assist urgently

      Memory on my phone

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        • Mobicel's response · Apr 07, 2020

          Dear valued client

          Thank you for bringing this to our attention.
          please send us an email on [protected]@mobicell.co.za or [protected]@mobicell.co.za for prompt & efficient assistance.
          we apologize for the inconvenience.

          Team#Mobisquad#

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Mobicelthe mobicel stop working

        i bought a new for 1 month &i switch off my mobicel blink due because it was slow & when i want restart it, it doesnt want to switch on anymore

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          • Mobicel's response · Apr 01, 2020

            Dear Valued Client

            Thank you for bringing this to our attention.
            Please note that we currently on national lock down due to Covid-19 as soon as operations resume kindly take it back to the store of purchase. They will book it in with us for assessment to be repaired.

            Team#Mobisquad#

          Mar 16, 2020

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Mobicel — Mobicel Primo

          We bought the phone last year for my daughter . The phone started to brittle on its own along the side, it...

          Mar 01, 2020

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Mobicel — Mobicel blink

          I bought the mobicel blink on 29 december 2019 was told dey stocked out n have the in display n its new, so...

          The complaint has been investigated and
          resolved to the customer's satisfaction
          Resolved
          Mobicelphone is freezing

          Good day

          I bought Mobicel R6 at Markham in Springbok on the 16 of Jan 2020 10 days later the phone is freezing, showing the wrong time and keep on popping up massages saying my apps are not responding without even opening them. it takes forever to open apps and when someone calls me it takes forever to show the caller which makes it hard for me to respond because the screen is black. I returned the phone and they said they phone will be returned in 2-4 weeks time, still sitting here without a phone, this is so frustrating. When they do return it whenever I have to sit with a repaired phone while I paid so much for a new phone.

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            • Mobicel's response · Feb 12, 2020

              Dear Valued Client

              Kindly accept our sincere apologies regarding your device.
              Please send us your IMEI on our email address which is [protected]@mobicell.co.za or call us on [protected] for prompt and efficient assistance or alternatively provide us with your contact detail.

              Team#MoBISquad#

            Jan 30, 2020

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Mobicel — imei - imei: [protected] mobicel v4

            I have a problem with my mobicel V4 bought 4 months back yesterday its started with not responding while I...

            Jan 20, 2020

            Mobicel — mobicel v4

            The phone was switching on and off all the time Did a factory reset Worked for less than a month Stuck on...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Mobicelhigh data use

            I have a Mobicel Astro, which I bought second-hand, and it is using a LOT of data for doing nothing - even just for running a USSD inquiry (i.e. to get a balance from the service provider) it uses 10 MB. This is ABSOLUTELY RIDICULOUS. I have turned off all the syncing settings, and the backup setting, and switched on the "data saving" mode, but still no diference. Also it is using a LOT of battery (this may be that the battery is old / not charging fully). I understand why someone sold this phone - at any price!

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              RESOLVED

              The complaint has been investigated and resolved to the customer's satisfaction.

              • Mobicel's response · Jan 20, 2020

                Dear Valued Client

                Thank you for bringing this to our attention.
                One of our highly trained agents will contact you shortly for prompt and efficient assistance.

                Team#Mobisquad#

              Jan 14, 2020

              Mobicel — mobicel trendy 2

              Read the email for the whole story. I sent in my phone in the box as delivered to me for repair. It wa...

              Jan 01, 2020

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Mobicel — promotion complaint

              Hi I will like to complain on Monday I was at the Durban beach blue lagoon some staff members were giving...

              Dec 23, 2019

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Mobicel — mobicell

              I purchased a mobicell from pep and the screen went fuzzy the very next day after installing a few apps on...

              Nov 27, 2019

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Mobicel — astro

              My mom got a new Mobicel Astro as a present about 2moths ago and right now it has stopped working, it...

              The complaint has been investigated and
              resolved to the customer's satisfaction
              Resolved
              Mobicelthe product is still under warranty and you want to still charge me

              I bought the Mobicel Astro in July 2019 and the beginning of November it refused to switch on I return it to Pep cell where I bought it and now I receive an SMS to pay R 641.00 for the repairs, however I only paid 400 for the phone. and if I reject the repairs I still need to pay 250.00. What a rip off, this is day light robbery, When I called they told me the phone has liquid damage. The phone was never dropped in water, then they tel l me it could be stream or left in my pocket and the heat would cause liquid damage. So now that I refused to pay for the repair they are now sending it back to pep cell without it being repair. So disappoint with this company. and the worse apart was, the agent I spoke t on the 25/11/2019 around 12:05 who laughed at me when I complained. She felt that my complained was a joke. Mobicel your company is a joke for ripping off people like this. SO DISAPPOINTED, Mrs Naick, ref no.: 298275

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                RESOLVED

                The complaint has been investigated and resolved to the customer's satisfaction.

                • Mobicel's response · Nov 25, 2019

                  Dear Valued Client

                  Thank you for bringing this to our attention, we sincerely apologies for the inconvenience regarding your device and what you experienced with one of our agents, that's unacceptable, she will be dealt with accordingly.
                  I asked Sarah to give you a call and explain to you that we will be sending your device back to the store unfixed .
                  Feel free to call me(Thembi) when you need more clarity on anything regarding this issue. You can ask to speak to me on the number you called us earlier on. Once again we are extremely apologetic regarding everything.

                  Team#MobiSquad#

                Nov 05, 2019

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                Mobicel — my phone is not switching on, it's only a blank screen

                My phone started having glitches around 10pm Tuesday 05 Nov and i decided to restart it just after midnight...

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