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3.9 128 Reviews

Mobicel Complaints Summary

93 Resolved
34 Unresolved
Our verdict: You can expect a very good level of service from Mobicel. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Mobicel reviews & complaints 128

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6:14 pm EDT
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Mobicel Mobicrap

I bought my mobicel IX last year November. Last night this stupid phone erased and deleted my my memory card! Everything is deleted! My photos movies videos and music! I'm switching back to Samsung! Even some of my contacts was deleted! That's it I'm never trusting mobicel again! This mobicrap can go up someone's [censored]! This is the first time of my life I regret buying a cellphone! I should have listened to my friend who told me not to buy a mobicel. And he's right!

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7:29 am EDT
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Mobicel Mobicel r1

My phone charge very slow..it takes a whole day and still just 50 percentage on fone charged...please help I don't have money to have it fixed at a store...can I do it myself with some tips from you guys the phone was purchase in 2019 and only received and made calls and msgs..it will be highly appreciated for any information thanking you in advance

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6:47 am EDT
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Mobicel Mobicel Epic Pro 2

The device is only 2 months old. Firstly it is very slow while only 62% of the storage is used. Secondly, if there is an incoming call, it does not show/light on the screen or who is calling until I restart it and I am using the phone app to recieve and make calls. Lastly, the device deleted my contacts and they were contacts from my google account. I am pretty sure I/someone did not touch anything about deleting, I found out after charging the phone while I left it with everything okay on it. I am dissatisfied with the product and I would not recommend it to anyone. In rating terms, from a scale of 0-9 I give your product absolutely 0. Thank you.

Desired outcome: I demand a full refund and opt for a better trusted brand. I can give to you for inspection.

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2:53 am EDT
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Mobicel Mobicel Trendy 2

My Mobicel is the only Phone i could afford as a single Mother and bought it cash from Jet Stores for my Birthday last year phone seemed fine for the first 6 months then it started to just get slow for some reason then frozen the phone shut down with a full battery i be came worried as i lost my banking app and contacts and i use my phone for work so that was a major upset. took the phone back to check it nothing seemed to be wrong at the time. Phone completely died on me and a factory reset was done and the phone android failed phone not working since then and please i require help as i love and need my phone.

Desired outcome: i would love vey much to kindly have it repaired or replaced with any other model it would truly be a blessing to have some kind of help and a response please thank you

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9:07 am EDT
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Mobicel Mobicel vibe

When I lost my iPhone my sister took me to a clothing store to buy me a Mobicell Vibe.

This phone is brand new. When you dial it. You can hear it ringing 4-5 times but the phone is not ringing to alert you of the call.

Remember there are no app downloaded it’s new. Then the processor is horrible. It’s slow on everything, when you switch it on it takes ages.

The important part that irks me is the ringing part how do I fix it? People think you’re avoiding them. It rings only when they about to put it down why?

Desired outcome: Fix it to ring from the first dial not the 5th or never make Mobicel Vibe. I won’t speak for other Mobicel I have never used them. Or stop making it if no solution. My no is [protected] [protected]@icloud.com

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MobicelTeam
Midrand, ZA
Apr 24, 2023 2:45 am EDT
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Dear Valued Customer

Kindly accept our sincere apologies for the inconvenience caused, please send an email to enquiry@mobicell.co.za as your number is protected. We will send you steps on how to reset your device.

Team#Mobicel

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4:13 am EST
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Mobicel Ghost touch

I bought a Mobicel Force on the 15th of November at Pep cell. My phone is 2 months old and it is already showing me problems. The touch screen has a ghost touch, sometimes it does respond to my touch. The problem started after the 25th of December. I make sure the screen is clean and that there are no drops of liquid, but the problem still remains. I am losing my patience with this phone

Desired outcome: I want to get this problem fixed or my money back

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9:06 am EST
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Mobicel Customer Contact Centre is non responsive

I filed a claim through Auto and Gen as my phone was stolen. On Auto and Gen’s side, they concluded the claim and handed over to Mobicel to process. I got in touch with my consultant, his name is Sameer. He has been MIA and I called the call centre number. Been on hold for an average of 30 minutes per call and nobody is answering.

The process on Auto and Gens side was concluded on the 21st of December. In desperate need of a new device

Desired outcome: I urgently need someone to call me back

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8:13 pm EDT
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Mobicel Mobicel vibe

Mobicel phones are crap phones. The battery life on my phone is ridiculous. It lasts less then four hours. I was using a Samsung A12 when my kids smashed my screen so I thought I would find a cheaper more compact replacement. I really regret it. Not only is the phone slow. It takes a long time to process anything. I also can't use it as a hotspot. This was my last mobicel purchase. I wouldn't recommend it to anyone. If you want quality you need to pay for it. That is the lesson I learnt here!

Desired outcome: For mobicel to stop manufacturing crappy phones and selling them. They are awful quality.

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3:30 pm EDT
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Mobicel R1 Plus 1

it keeps on crashing apps. it sometimes get hot up to 52 degrees. it changes extremely slow. takes up to 6,5 hours to go from 0 to 100%. and it only takes 7 to 8 hours use in normal use. it takes 5 hours in extreme usege. it also has network problems. it fails to handle gaming which can be handled by phones with 1G of ram. evem the previous released phones from other companies running android 9- are better than this divorce. well i don't even want to talk about the camera it is just terrible. even the phones released in 2018 have better cameras then this. even their system is better. we can't even install apps like Iounchars to change the look of our smartphones because they require special permissions like notifications access,do.not distub access, display over other apps ecces and the system usege ecces. i.mean like why didn't we get those fetchers considering that we have paid nearly R1 200 for this device

Desired outcome: fix this problems

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10:47 am EDT
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Mobicel R7

Yesterday my phones' screen started to flash only the mobicell start up screen, Since then It does not switch on nor does it charge. As I read through the complaints about the R7 it would appear that you are knowingly selling a product that should've been recalled as clearly this is a manufacturing issue. I am dependent on a phone for an income.

I feel this is once again a matter of the poorman who has to smile and wave as the giants is pocketing on a poorly manufactered product.

Samsung, Huawei, Sony, and the original Nokia products is expensive and only affordable on contract, these products last up to two years before even one problem unless the consumer broke it via via.

The Mobicell, Hisense, the so called cheapies are all actually very expensive.

Unisa students are forced to buy mobicell phones because of telkom data, from this angle it looks like Mobicell, Telkom, UNISA, Ackermans and Pepstores is promoting the sale of this product to the poorman. One would come to the LoGIc conclusion that this is a matter of a production line went wrong and all stakeholders involved came up with this sell it to the poorman solution.

Desired outcome: The desired outcome will be for the Mobicell R7 and other Mobicell Products with same problems be recalled and all clients reimbursed. A complaint against Mobicell will be lodged at Consumer Affairs South Africa.

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Update by Qualpro
Oct 11, 2022 11:01 am EDT

Now I wonder do you think because I am poor I am stupid, maybe if an actual human has read the complaint the specific human would've realized that I can't just go to the shop hand in my phone where it would go for assessment thereafter, if a human read this complaint he would've seen that I am dependant on a phone to have an actual income. It would appear that incompetence is not only on your production lines but also in your automatic response software, or maybe it is arrogance.

Can you please explain to me how many "my screen is only flashing" or "my screen just died and does not want to charge or boot up would it take for you to understand there is something wrong with the product itself, and that you need to make exchanges instead of offer assessment, the chance that you going to replace it at the end of the day is 100% because you know this is an everyday complaint, not something that rarely goes wrong?

I bought the phone in Ackermans, and I saw the terms and conditions for the assessments.. bla bla bla... If you were going to knowingly sell a product that won't last even for 6 months for almost R900 you should put a sticker on it buying a piece of crap for R900 is on you.

Please refer to the Consumer Act Sec 56 together with Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), oh and please note, you are not above the law.

When may a consumer return goods under the CPA?

Consumers are not afforded a general right of return in terms of the CPA. Accordingly, a consumer may only return goods under the CPA in four instances, namely:

Goods that had not been inspected prior to being purchased;

During the “cooling-off” period after direct marketing;

Goods that do not meet a particular purpose; and

An implied warranty of quality.

Each of these four instances are dealt with individually and the article had therefore been broken down into two separate parts.

This week we will deal with the remaining two instances, namely: 'Goods that do not meet a particular purpose and 'An implied warranty of quality'.

We will also have a look at the impact of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”) on consumer returns, as well as the importance of refunds and refund policies.

Goods that do not meet a particular purpose

The CPA further provides that should a consumer inform a supplier of the intended use of the goods for a specific purpose, and the supplier advises the consumer that the goods will meet this particular purpose, the consumer may–

within 10 days of receiving the goods–

return the goods if they are not suitable for the intended purpose; and

cancel without penalty.

The supplier shall bear the cost of collecting the goods from the consumer.

The consumer, however, is not entitled to return the goods if–

for example, for reasons of public health, such return of goods is prohibited by regulation; or

the consumer had partially or entirely disassembled, altered, added to or combined the goods with other goods or property.

An implied warranty of quality

All goods purchased by a consumer are accompanied by an implied warranty of quality, which cannot be contracted out of or be revoked. The warranty gives the consumer the right to receive goods that are–

reasonably suitable for the purpose for which they are intended;

of good quality, free of defects, and in good working order; and

durable and usable for a reasonable period of time.

Should the goods not comply with the above requirements, the consumer may, within a period of up to 6 months after receiving the goods–

return the goods and demand a refund; or

have the goods replaced; or

have the goods repaired.

The consumer may opt for any of the above, without penalty, at the cost of the supplier. Subsequently, a general voetstoots clause shall not be applicable; however, should the supplier have taken the necessary steps to make the consumer aware of specific defects, the voetstoots principle shall be applicable.

Are you obliged to provide a refund?

If a consumer is entitled to a refund in terms of the CPA, such right shall be interpreted to mean that the consumer has the right to choose how to receive the refund. While refunds by means of in-store vouchers or credits are not illegal as such, the consumer may demand a cash refund, in which case the supplier shall be obliged to provide such.

More importantly, in terms of section 56 of the CPA, the consumer may decide whether he/she wants to be refunded or have the goods repaired or replaced.

I would like to be refunded, by Mobicell. because Im sure Ackermas is just a pawn on your chessboard.

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10:24 am EDT
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Mobicel mobicell legend

bought the Mobicell legend on the 23/09/2022 the phone kept on switching itself of and i thought may the battery is low , then when we put it on a charger all of the sudden is says 28% battery. return the phone at Ackerman's on 26/09/2022 and refused to take phone telling me stories. i am writing this because am very upset due this phone i bought it for my son. a whole Ackerman is giving me back service. even the customer service couldn't assist. honestly am very furios

Desired outcome: can i kindly get a replacement of the phone

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3:01 pm EDT
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Mobicel It mobicel camera phone name switch

When I'm trying to connect on my PC to access and use WhatsApp the camera of switch Mobicel phones is not clear but there's two camera on this phone of yours Mobicel .Why is the other camera seem to not work as there are two cameras yet nevertheless operations it not a clear shooting camera.Bad pictures but it claims to have 2 camera this is very disappointing me

Desired outcome: Proper phone with clear shooting cameras

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1:41 am EDT
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Mobicel Mobicel berry 2

Good morning

I purchased a Mobicel Berry 2 from Pep 6770 kwadukuka Mall Stanger last year with a warranty of 1 year. The phone was giving me problems...

1. Switching off on its own.

2. Poor Battery Life.

3. Phone freezing

I returned the phone this year on the 23 April 2022 as it was still under warranty and had no physical damage as if it had physical damage the store would not have captured the repair for me..

I kept on calling on the store to check if my phone had returned from repair but alas... it did not return.

The phones normally have a period of 32days for return and then a refund is due to the customer.

I called the store yesterday being more than 32 days requesting a refund from the sales assistance for my phone. She called Mobicel but they sent me a SMS stating that a Repair fee of R485 must be paid or a Rejection fee of R250 must be paid to Mobicel along with their Banking Details. I am very upset and disappointed 😞 as these fees were not included in the terms and conditions on the cash sale slip. Mobicel is ripping of the remarkable low income customers.

The IMEI No of my phone is

[protected].

Desired outcome: I want a refund for my device please and if I don't receive any feedback today I will publish Mobicels poor service on all media platforms to make poor people out there aware of Mobicels products and services.My cell no is [protected].

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G
Grace Kobe
, US
Jun 03, 2022 1:43 pm EDT

I also go through the same thing,my phone keeps switching off, and it tells me to factory data reset,when I reset it still switches off

M
M
Mobicel
, ZA
Jun 07, 2022 9:46 am EDT
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Replying to comment of Grace Kobe

Hi Grace

Kindly take your device back to the store of puchase.

They will book it in for assessment.

Team#Mobicel

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N
1:25 pm EDT

Mobicel Mobicel r7

My mobicel r7 out of warranty but immaculate condition no scratched never had a fall just did not want to switch on this morning it just vibrates but no screen showing

Desired outcome: Any way to remedy this problem without having to spend

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5:04 am EST

Mobicel mobicel fame

i complain about my phone that i bought at ackermans my phone doesnt go on home screen ,they said its a liquid damage of which its a damage that i dont know nothing about it,

Desired outcome: liquid damage according to technician of ackermans

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5:14 am EST
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Mobicel Mobicel r7 - poor quality product and customer service

Reference number 546209

There has been poor communication between the store and the repair customer care centre resulting in the delay on my phone getting fixed, which is a a serious inconvenience.

The phone was bought 2021-10-14

I spoke to a lady on the number for Mobicel customer care, explaining the phone issue and she advised that I should take the phone to the nearest Jet

store.

On the last week of January I gave my phone to the Pinetown Jet store lady manager, who were to book and send the phone for repairs.

I was given the above Reference number to follow up on the repair status.

I regularly go to the shop to ask if the phone has been brought back or not.

On the 1st of March 2022 I phoned the customer line to follow up, but I was told the phone was never received from Jet store.

the lady that I spoke then said I should go back to the store, also she told me she was to follow up and get back to me with some feedback on what's happening, she never came back me to me with the feedback till today the 3rd of March.

Desired outcome: Refund as i am not happy with the phone quality, it is not reliable and the after care service is not so great.

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11:34 am EST
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Mobicel Mobicel Clik

I bought amobicell Clik from Mr price in Walmer Park PE on 19.01.2022

The clerk in the store registered the phone for me as i spesifically asked him for a phone with no sim wnat to put my FNB sim in . He then said the sim is active . I eft it and went home , the phne is working but i cannot access my nnetwork FNB. I the went yesterday bought a MTN sim and is was Rica , the cleck said i will get a sms when sim is active . Now 1 day late no sms , both sims not active but it shows . MTN and FNB as it is dual sim

Desired outcome: How to fix this , i could not use the phone since then trying to get the sim t be active , only using whatsapp

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2:59 am EST
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Mobicel Mobicel Legend Network not found on the phone

Good day

I bought Mobicel Legend Friday last week it work fine until Sunday .
There is no network at all I'm using MTN and Telkom it a dual sim, all my data are on MTN, I cant call, SMS, chat It cannot do anything .
If I put my MTN sim on Another phone It works, plz advice how do I fix this.

Can i take the phone back to the store and get another one .I called customer at mobicel they told me to reset the phone I did but its still giving me the same problem .

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-Happiness
, US
Sep 20, 2022 2:45 pm EDT

Hi would like to file a complaint about mobicel R1 so the charger I got from the phone was working fine until two weeks back the phone was charging back instead of 1-100% it charges from 100%-1% and I then bought another charger but the charger I bought doesnt charge I have to push the charger as if I am lifting it so it can charge, at this point I think the phone has a problem.

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1:16 am EDT

Mobicel Mobicel V4

My Mom recently gave me her old phone which is Mobicel V4 every time I try to update my system it stops not even half way when installing
then after rebooting it shows a dead Andriod then it turns on and says couldn't update Verification problem

Desired outcome: i hope to find a best possible way to fix this problem

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2:31 pm EDT
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Mobicel Mobicel legend

I bought a mobicel legend on the 25th of November today is the 11th of December my phone just stopped working for no reason it was fully charged when I call the store that I bought the phone they telling me to bring it back and wait 3 months before it can come back.

Desired outcome: Exchange to a new one

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