Verizon review: scam charges 92

I know what she is talking about! My son had never had a phone, no credit, and had to put down a large deposit. A year and a half later, he needed the money...ask for his deposit back (deposit is held for 1 year) THEY said no deposit had been made! Investigations department said with out his rec. that we had no claim. I remember because I yelled and yelled because he had paid CASH! There is one person in the store that remembers it, but I am afraid that person will loose their job if they defend us. I did find a couple rec. but havent taken them to the store yet. YOU GOT TO WATCH ALLTEL all the time, and go over your bill EACH and EVERY month! They are slick!

So this is the only way to make an complaint agaisnt Alltel?

I paid for my pre paid acct. with a gift card and they never applied it to my account and it was taken out of my card ...
I called billing they put me on hold for forty minutes and then transferred me to tech support this all happened on [protected] thru [protected] . they say now that it was not recieved and my bank says it was I told billing that they might have put it in a different acct. and they said they would do an investigation.
Well they have my money and I dont look to see it anytime soon
SO I HOPE THEY CHOKE ON IT ... THE WORD OF GOD THAT I
HAVE THE POWER TO CONDEMN SO THIS SHOULD GIVE THEM A WARNING THAT THEY DONT WANT TO KEEP THIS UP

The store in my area has sold me many items which were defective, take forever to wait on me, are rude and lie to make sales, if there were any competion I would take my business elsewhere, does anyone know how to use my alltel phones with another carrier?

I took a friend's son to Altell to purchase an upgraded phone as a birthday present. The kid saved his own cash to do this and when we got to the store we were told that it would be 15 more days before we could get any of the deals on the phones. Ok, we miss the birthday but we save 2-3 hundred.
The kid returns on a Monday 2 days before the 20 days to make sure he has enough cash. The clerk confirms that in 2 days he can purchase the phone. He returns with his father on the 20th day and is told, sorry the data was wrong your dad has another year on his contract. Crushed little boy.
I logged on to their site to tell the story. First - they shoudl fix the data, second they should give this kid some discount for ruining his surprise.
They sent me a reply that I wasnt' the authorized user on the account so they couldn't talk to me about the experience. I said, okay, how do I log a complaint against your store customer service? they said, you are not an authorized user on this account so we cannot help you. I started laughting then...thinking how many of these very politely written emails can I get them to send stating they can't do anything. So far I am up to 15.
My friend is stuck in his contract and really can't aford to cancel and leave these chumps. - I'm sure the fees for that would equal 5 new phones.
So, I'm off to ebay to find the exact same phone for pennies on the dollar compared to what they charge.

I agree that you are mislead or lied to directly by the customer service reps at Alltel. For Christmas I decided to give my two children the all access pass for their phones for $20/line. They like to text message. At the time the rep told me there was a package for just unlimited texting without internet access or picture messaging that was $12. In January I called back to switch t0 that plan I was told that plan wasn't $12 it was actually $14.99. I said ok to that. Then at bill time this month I see they didn't take me off the All access plan so I call to have it fixed and am told that there is no $14.99 text only plan that it was a mistake they only have the $20 all access. At this point I am angry and ask why I was lied to by not one but at least 2 people who told me there was a text only plan and am told they didn't lie that they made a mistake. I was never mailed a letter to let me know they made an error to see if I wanted to keep the plan or not and they offered no compensation for my inconvenience . I am very mad. I wish I hadn't just renewed my contract in december because I would switch companies.

Go to one of you search engines and contact the Clark Howard Show ,he will review your complaint and beleive it or not,Alltel and all the others have governmental regulations too. The folks at Alltel will have you beleive that there is no gov. regulations. You do this the right way with class and Alltel will be begging you to give you whatever you have been screwed out of. I know I did it . Going with the BBB has a lot of red tape involved and Alltel knows you dont have the time to continue with BBB

All I want to do is have reliable phone service and be able to pay my bill. Their software would not accept my payment, and when I complained to customer service, I was called an "###". There was a note from one employee to another stating that "the ### wants to pay her bill". The second employee sent me a bunch of links that had nothing to do w/ my problem. I have never felt this kind of anger towards a company before and regret ever leaving Cingular / ATT. Alltel has been a problem for me since the very beginning starting w/ the rebate. With alltel, the term "customer service" is a sick joke.

Your problems are identical to mine, great MWW service, but Alltel was crap, I told them this and they said they were upgrading towers. I gave them a few months to do this while struggling with service, still no decent signal like I had before, even bought a new battery and everything. I was then told it was because I had a MWW phone still not an Alltel, and to go to the store and get it exchanged or re flashed. Upon going to the store when I didnt have time, they dont do exchanges and said if they flashed it, it would kill the phone, the only way to do it would be to have a new phone sent to me and return my still fully functional MWW phone in, but because a water sensor pad was red I would be charged $160, My phone has never been in water, but i did some work at a resort in the pool room thats like 110% humidity.

So i have to either buy a new phone (cannot afford) or just wait out until Feb 09 when my 2-yr MWW contract is up. Thing is I dont have MWW its now Alltel, can they do this? I never agreed to transition over, why do I have to pay a penalty when I am not getting the service they claim I am using, ( have to go outside when I am at home )

After coming back from Iraq and finding out that Alltel did not put me there military suspension plan the trouble is over going to be over for me, but not for them my local U.S JAG officer is going to sue the crap out of them and the credit agency who bought my account lucky me.

Watch out... alltel will probably charge you a fee to disconnect your service.

I have had nothing but problems with Alltel after they bought the local cell phone company in southern Illinois. First of all they lost my first payment to them during the buyout. That should have been a clue to go else where. But didn't. Then I bought my niece a cell phone and they had a deal going on... 1000 minutes for 39.99. The constantly got everything wrong... that I was the person paying... they would not let me authorize anything later on when my name was on the bill..

Then in March of this year I switched plans. For almost 2 months now I have been fighting with them. They have everything wrong... and now they suddenly switched my niece's plan from 1000 minutes to 500,,after I signed a contract for 1000.

Now everything is screwed up. I have talked to many many people at customer service with no resolution. It is important that I have a cell phone as I am on a ventilator 24/7.

I am so fed up with this company.