Allstate Insurance

I had a car Accident on 7/30/19 and 48 Later All State called and stated My car was
in total Loss, Without looking at the car and ask me do I have any pictures of my car, and Will I be willing to take my car some where else other that Mercedes Benz. I said NO I also All State ask me to forward pictures on my car and 5 Days Later the car was taken out of Total Loss, and stated the Adjuster will be coming out with in a week and came 3 Weeks later to the dealership where my car was and Wrote a check to Mercedes Benz to fix my car, I then called All State again because my front window was crack and then it had Taken All State week to come back out to the dealer ship and they said the car was total Again and Enterprise Rental car was calling for Loaner car which I only have 30 days, and All State also never called my Car Finance company regarding Total loss of the car, I called to advised my Finance Company and All State called on a Friday afternoon to tell me the car was back in Total Loss.. NOW I am left with No transportation.

An Allstate policyholder was traveling backwards in the wrong lane and hit my car that was not moving headon. The police report and policyholder stated it was 100 percent the fault of the policyholder. The claim adjuster assigned 90 percent fault and only paid me 90 percent of the totaled car value. When asked why she stated she could do whatever she wanted. She will no longer take or return my calls. This is an unethical and perhaps illegal practice. I will provide the claim number and details if contacted by Allstate.

Buyer beware
Allstate should change their slogan to we don't pay claims our investor's are in good hands! on may 3, 2019 our area of virginia, experienced an extreme weather event comprising heavy rain, high winds, and large hail (golf ball to baseball sized). all insurance companies declared the storm in the stephens city area a catastrophic event. multiple neighborhoods had their roofs replaced. we called two roofing companies to get their recommendations. our property at 135 nightingale avenue, stephens city has an approximately 10-year-old shingled roof with a second layer of shingles underneath. both companies said we had extensive storm damage. when they heard we had allstate they both said allstate was one of the worst companies to work a claim with. allstate sent their third-party company, hancock inspections, to inspect the roof on june 18, 2019. that report indicated that there was a total of 28 shingles that had been blown off the roof due to high winds. (the estimate from them was set lower than our deductible). however, the report indicated the rest of the shingles passed the ‘brittle' test. we were not satisfied and requested a reinspection. the re-inspection was completed july 24, 2019 by an allstate inspector. at the site, their inspector indicated 14 more shingles had blown off the roof in only 34 days (obviously we have an on-going problem caused by the initial storm). the allstate inspector indicated to us he was making a recommendation for roof replacement but said he could not ‘make any promises.' when we received the new claim estimate, we were quite surprised to find allstate now indicated a replacement of only 42 shingles, not the entire roof! with an additional 14 (reported) shingles being blown off the roof in just over 30 days, we have an obvious ongoing problem with failing shingles. what happened from the time the on-site allstate adjuster spoke with us and when we heard from the allstate adjuster in some office cubicle who never was on our roof? we are extremely disappointed with the way allstate (the ‘you're in good hands' people?) have conducted themselves. they have proven to us that protecting their client's property is not their priority. although our local agent, jennifer brady smith, has made herself available and followed up on our claim, she has no power to change the outcome! claim #[protected]

On 3 July I had a Motorcycle accident . From the hospital I contacted Allstate. Informed them where my bike was brought to. I hot told they pay the holding lot fee. I also ask if I can get the motorcycle towed to Harley and get it fixed there. I got told no again.
I been in contact with my agent since now over a month. Evertime I got different excuses . The adjuster needs to come from a other state. I always ask who pays for the holding lot fee. Qoute Allstate. Well today I got told I got to pay it. This motorcycle been there over a month. I been in contact with them since day one. Then I got told o got a Email from claims which I never got. I am coming direct to you. And I will call bbb to file a claim. This needs to be handled ASAP

July 16, 2019
Cassie Manek
Allstate N.J. Insurance Co.
P.O.Box 660636
Dallas Texas 75266-0636

I Received a letter from you today sent July 12, 2019 regarding claim against Mr. Van Dunk. Your investigation into the accident is completely erroneous. This was a parking lot accident, no passing or turn signal was involved. I cannot believe any investigation was done on your part beyond sending a letter with false information. You were sent photos by my insurance company. I sent a message to you explaining the accident, a diagram and repair estimate from a local shop.
The response you sent had nothing to do with my claim information. Which leads me to believe no investigation was done and form letter was sent. I have repeatedly tried to contact you to settle this claim (calls logged) to no avail.
If you claim no information was sent, I will resend to you. Due to the circumstances I cannot agree to 50/50 but will agree to 80 or 90 percent settlement. My cell # is [protected] if you want to discuss the claim.
Photos show not rear ended, but hit on rear side. Other car backed into me when I pulled out of parking spot and was in drive to pull away.

Mario garcia of san marcos allstate company called and told me that he could not honor the original quoted flood insurance price. He said "they" wouldn't allow it. He said I had 3 choices and I chose the one where I was to get a different flood insurance. I got a new flood insurance and I received a letter from my loan company to make sure to let him know so that I could be reimbursed my escrow monies. I called and told him that I had new insurance the beginning of june. I just didn't have the declaration page, which he needed in order to return my money. I sent him the declaration page, but, I never heard anything from him. Today he called me and told me "he can not return my monies" because of the difference in dates? He claims I can have the original quoted price, but I can not have my monies returned to me. He knew I was looking for new insurance, yet he seems to be trying to say that he didn't know. I don't think he knows what he is doing. I will not and would not suggest allstate to any of my friends nor relatives. I told him I would have to get a lawyer because he should have told me all this with the original phone call, instead of telling me I couldn't have that quoted price and that I had 3 choices. He told me he has a taped recording of the conversation. Was this intimidation? I know I told him that I was going to be looking for new insurance.

Hi team,
I opened two claim on 05/13/19 and I got a rent a car on 05/14/2019. My rent a car policy say 30 days 40 dollars per day. All state cancel my rent car on 05/ 29/2019 but the car still on body shop. I contacted to all state and requesting to give a rent a car permission to MS .Juliana . She say she will call to body shop first and give the permission. After 5 minute I will get one voice message from Juliana she says the car may be fix evening today. So you will go and pick up the car today and no more extension. Actually I am working 3 to 11pm. How it is possible?. I call the body shop they says the car only finish tomorrow . So I call again to all state and informed to your team the car not finish today and if the car finish evening how can I pick up my car from body shop. She says she don't care about that. It is not a professional attitude from your side and mental torching to your customer. Please check and give the genuine time to pick up vehicle and rent a car permission.
Thank you
Anish

I took out an auto policy for three vehicles about 3-4 years ago. It was a 2015 Chevy Tahoe, F150, and a 2014 Mustang. When giving Donald Gill my info on each vehicle, my wife primary driver of 2015 Tahoe, myself Driver of F150 and Tristen Harold primary driver of 2014 Mustang. I also ya e him all the other info like no accidents or tickets in past 5 years, he lives at my address, and his mustang was driven to school and back, then to and from work once he graduated. Since then I put a Chevy Silverado to replace his mustang, and most recently a 2018 Camaro. He had an accident the other day swerved to avoid hitting a dog and ran into a ditch. When I filed the claim I was told he was not an authorized driver. I gave Donald gill the driver info and car, however he told me I never added him. How can that be when he took all three drivers info on all three cars at the time. Now I'm stuck with a full repair bill because he did not do his job. He was very rude and condescending on the phone and told me I never put him on this policy. BS, I Gabe him everything. My son now that I found out had been driving uninsured for 4 years putting him and my family at sever risk because of his error. I do want this fixed. The adjuster told me the agent has the ability to fix this by back dating but he refuses to, sticking me with the entire repair bill after I've paid him 4 years worth of premiums. This is totally unacceptable, and I will be seeking legal action against him. It is the agents responsibility to look after his insured.

My Allstate claim number is [protected]. My car was hit in a parking lot by one of your policyholders back in March, 2019. The damage was minor, but the work cost over $1, 200.00 to fix. The car received a broken wheel bearing to the LR tire. The repair people somehow fixed the LR damage to the car, but did not fix the wheel bearing. They referred me back to the agent in charge of the case---Francisco (phone number 516-761-4659); he never called me back. He did state to the repair shop the car was "too old" and they would not repair the wheel bearing damage. The car (2007 Lincoln MKX) got old because I took care of it! The wheel bearing was broken by the accident which you agreed to pay for. The cost for this repair was $450.00. In addition, you agreed to pay for my care rental while the car got repaired. I just received my credit card statement that I was charged by Enterprise ($236.00) for the rental. What is going on? I do not want to pursue this matter any further, but your best advertising is not the nonsense commercials you make but the customer! I do not want to relay to others that you do not fulfill your promises. Please provide an explanation to me, since Franciso has not. I appreciate your attention to this matter. I can be reached at [protected]. MY name is Stan Stojkovic

We recently re-registered our vehicles under our trust as recommended by our attorney. Prior to registering we had to have our vehicles insurance cards reflect the name of the trust showing my wife and I as the trustees. These instructions were given to our insurance agent via a page from the trust showing the required format. Insurance cards were issued along with our auto policy. On April xx, 2019 we received a suspension notice from the New York motor Vehicle Department indicating that our insurance company denied our insurance and that if the problem was not resolved we would have to surrender our plates by April 30, 2019. After checking with our local agent we were told that Allstate required that our registrations should indicate our individual names as registrant one (1) on each of our registration cards, and this technicality was the reason for denying our coverage. The local DMV registered our vehicles using the format provided by the trust. Both of our names are listed as trustees. I have the title to my vehicle, and my wife has the title for her vehicle. I was instructed by our agent to check with the DMV to have them add the aforementioned information on the registration. I was told that they never heard of such a requirement. We have been Allstate customers for over thirty years. This requirement or policy should have been noted and brought to the attention of the agent or to us prior to the to the re-registration and subsequent issuance of the policy and premium payment. As a result we are being left without insurance even though we received a policy and insurance cards.

My name is Paul Davenport, I was in an accident on the morning of 04-22-19 and I am trying to get someone who can help me with the repairs on my car and a rental car until my is eather fixed or paid for. I was in a four car accident caused by your client, the claim # is [protected]. I have been calling the phone # 210-482-4469 I was given and can not get anyone to answer it keeps going to a recording from Monday. I have left a message but still no call back. I understand that someone was injured in the accident and the case has moved to another Allstate person. Is this going to cause me a delay in my claim? I need transportation now.

What can you do to get me taken care of?

Thank you for your response, my phone number is [protected].

Paul Davenport

Claim # [protected]

I've had a claim open for liability on a water damage episode. I submitted all the paperwork and have had the runaround for 5 months now. I have contacted the agent in charge and they never return my call or answer my emails. I've had to pay contractors out of pocket to avoid getting my credit ruined because of this. Allstate has provided no help and I've lost confidence in their reliability as a legitimate insurance company.

I received a recent renewal for my car insurance and I have been added a premium of $1000. This made no sense to me because I've never gotten into any accidents so, I tried to get a hold of Dennis. Every time I tried to contact him he would avoid my calls or be "away from his office". When I tried to call his office located in Markham, the associates there were not of any good help either, telling me to contact my sales representative. Absolutely terrible customer service!

My 80 and 82 mom and dad suffered water damage, they were blown off most off the time and still are. They were pretty much told to move out of there home and into a hotel so work could start. Well they moved to a crappy hotel and are still waiting to see whats going to be covered, no work except an over aggresive restoration company who stuck fans in and left. So disrespectful! We constantly call the adjuster Elliott Berry, have to call the housing people (last week they were going to have to move out because the adjuster and housing peple didnt extend the stay) yay moving elderly folks who are on oxygen somewhere is such an easy task! The whole incident is absurt and Allstate has responded awefully. Its nothing but phone call after phone call and nothing happens, at least call folks and let them know the plan. These are human beings who faithfully pay there insurance and have for many years. I'm sure there's an excuse from allstate like the one we've heard over and over -we're not the only claim there working on but I guess we'll continue to vent and call call call! I'm glad I personally don't use Allstate! This is a cluster !

I am the victim in an accident which has a Claim No. of [protected] which occurred on March 7, 2017. The claim was being handled through an office in Hudson, Ohio. The agents on the claim have now disappeared twice during the period of time that has elapsed. The first one was moved to another job but I was told and I was not contacted for four months after he left. The second one talked to me a couple of times and we discussed a settlement. We disagreed on payment of my wages and he basically left me a message that Allstate had a policy not to pay for lost wages even though they know the law does not say that. Then he too disappeared. The last contact was September 12, 2018. I cannot reach him, he has not returned emails or phone calls. The statute of limitations is coming up leaving me with no recourse other than a lawsuit. It is not a large amount of money, my medicals and lost time are about $13, 000. I am seeking someone from Allstate to contact me to continue this claim to the end.

Had water damage...claims adjuster nickel and dimed every portion of the damage upon inspection but said "this is just a starting point". They ripped out my floor/ceiling in a huge kitchen and expected me to have everything repaired with $2800. The least expensive estimates I received totaled close to $6k for all repairs/appliance replacements. After waiting over a week for an answer on if they would pay for estimates (submitted online via app), I went ahead and paid for the repairs myself. My kitchen had already been in disrepair for 3 weeks at this point. Seven weeks after the claim was filed they finally contacted me and replied that my estimates are for "upgraded flooring" and I need to find flooring at 1.50 (this price includes underlayment and install since that is not in their estimate). I used the least expensive flooring I could be priced. Horrible service, no empathy, and still not resolved. Apparently they thought I was going to live in a construction zone for a month and a half. They are still haggling me about reimbursement and contacting contractors I received estimates from to get the price down. Since it's already done and paid for there is no point. They treat customers like a number and you are not in good hands!