The complaint has been investigated and
resolved to the customer's satisfactionResolved Allstate Insurance — 2 months-no car
resolved to the customer's satisfaction
I hate Allstate. I ran over a goat (who was laying in the middle of the road) almost2 months ago. I had damage to front and possibly the bottom of the vehicle. I was thinking about taking my car to Nissan dealership (I've always in the past took my cars to the dealership so the repairs wuld be done fast and correct). Allstate recommended THEIR bodyshop. I figured what the heck, I'll give it a try for once. BIG MISTAKE. The body shop fixed..well, the body. I've asked for BRAND new parts since it was mainly radiator and bumper. A week and a half later the car was fixed. 15 minutes into the drive I had to turn aruond and take it back because it was choking and overheating. 3 days later the guy calls me to let me know it's the engine and he does not repair it. (How about let me know before you even start working on the car that you don't specialize in it?). Took the car to Nissan dealership. There i find out that the radiator is OLD, coolant is OLD and that the guy left an air pocket in the radiator (he couldn't fix that either because he doesn't know how). Great!!! During next 2.5 weeks i had Nissan and myself calling Allstate and their Supplemental Hotline (or should i say suckline). No responses. Finally they show up out of the blue. They paid for flushing the coolant and getting the airpocket out. Picked up the car the same day just to find out there is an issue with a condensor (AC leaked out, apparently the condensor is punctured) so I was told since it WAS visible when replacing the radiator it should have been replaced then and i need to take it back to the 1st guy. In the meantime i have to pay for a rental car for a week because Allstate ignored everyone for 2.5 weeks. Day after picking up my car it's still overheating-back to the dealership. Running more tests just to find out that the replaced radiator is OLD and needs to be REPLACED again plus the condensor. Called Allstate 10 more times. Still paying for rental. Finally some lady is trying to help and tells me to take my car to ANOTHER dealership since i refused to take it to the 1st guy. Apparently I need a 4th estimate of the same damn replaced radiator. It's 7.5 weeks now. During that time I had my car for 2 days. Every other day the car is waiting t one dealership or another for Supplemental Hotline people to respond, call back or whatever. MORE RENTAL CAR CHARGES!!! I am so fed up with them I would love to hire an attorney. If there's anyone who can help please get in touch with me. I spend half a day at work calling Allstate, Supplemental hotline and dealership to find out if they heard anything back yet. I have a migraine daily thanks to them. As soon (if) I get my car back I am changing insurance companies. I can;t understand how come after 2 months of calling they are NOT willing to assing an adjustor to a case? Their excuse: It's an Express claim. EXPRESS?????? Don't make me laugh. Can't be express if it's 2 months long!!! I would love for them to total the car by now. So far they and i (out of my own pocket) put 5grand into repairs, not to mention the rental. They will have to put another 2 or so if they ever show up. I am mentally drained, feel helpless and frustrated like i've never been before.
Since i also have another car and a house insured by them I will definitely look for another insurance company. I am sure Allstate "won't" miss me. I won't miss them either!!! I just want the damn car fixed. Apparently their "LIFETIME GUARANTEE REPAIRS" take lifetime!
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