The complaint has been investigated and
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Resolved
Allstate Insurance2 months-no car

I hate Allstate. I ran over a goat (who was laying in the middle of the road) almost2 months ago. I had damage to front and possibly the bottom of the vehicle. I was thinking about taking my car to Nissan dealership (I've always in the past took my cars to the dealership so the repairs wuld be done fast and correct). Allstate recommended THEIR bodyshop. I figured what the heck, I'll give it a try for once. BIG MISTAKE. The body shop fixed..well, the body. I've asked for BRAND new parts since it was mainly radiator and bumper. A week and a half later the car was fixed. 15 minutes into the drive I had to turn aruond and take it back because it was choking and overheating. 3 days later the guy calls me to let me know it's the engine and he does not repair it. (How about let me know before you even start working on the car that you don't specialize in it?). Took the car to Nissan dealership. There i find out that the radiator is OLD, coolant is OLD and that the guy left an air pocket in the radiator (he couldn't fix that either because he doesn't know how). Great!!! During next 2.5 weeks i had Nissan and myself calling Allstate and their Supplemental Hotline (or should i say suckline). No responses. Finally they show up out of the blue. They paid for flushing the coolant and getting the airpocket out. Picked up the car the same day just to find out there is an issue with a condensor (AC leaked out, apparently the condensor is punctured) so I was told since it WAS visible when replacing the radiator it should have been replaced then and i need to take it back to the 1st guy. In the meantime i have to pay for a rental car for a week because Allstate ignored everyone for 2.5 weeks. Day after picking up my car it's still overheating-back to the dealership. Running more tests just to find out that the replaced radiator is OLD and needs to be REPLACED again plus the condensor. Called Allstate 10 more times. Still paying for rental. Finally some lady is trying to help and tells me to take my car to ANOTHER dealership since i refused to take it to the 1st guy. Apparently I need a 4th estimate of the same damn replaced radiator. It's 7.5 weeks now. During that time I had my car for 2 days. Every other day the car is waiting t one dealership or another for Supplemental Hotline people to respond, call back or whatever. MORE RENTAL CAR CHARGES!!! I am so fed up with them I would love to hire an attorney. If there's anyone who can help please get in touch with me. I spend half a day at work calling Allstate, Supplemental hotline and dealership to find out if they heard anything back yet. I have a migraine daily thanks to them. As soon (if) I get my car back I am changing insurance companies. I can;t understand how come after 2 months of calling they are NOT willing to assing an adjustor to a case? Their excuse: It's an Express claim. EXPRESS?????? Don't make me laugh. Can't be express if it's 2 months long!!! I would love for them to total the car by now. So far they and i (out of my own pocket) put 5grand into repairs, not to mention the rental. They will have to put another 2 or so if they ever show up. I am mentally drained, feel helpless and frustrated like i've never been before.
Since i also have another car and a house insured by them I will definitely look for another insurance company. I am sure Allstate "won't" miss me. I won't miss them either!!! I just want the damn car fixed. Apparently their "LIFETIME GUARANTEE REPAIRS" take lifetime!

Responses

  • Ro
    ROB1978 Feb 02, 2011

    YEAH I AM HAVING THE SAME KIND OF PROBLEM !!! I REPORTED A HIT AND RUN ON MY CAR THEY TOOK THE CLAIM I TOOK IT IN TO ALLASTATE CLAIM CENTER TO DO A EVALUATION ON THE DAMAGES AND THE ESTIMATE FROM ALSASTE WAS HALF OF THE COST I RECEIVED FROM THE DEALER! WELL I SAID OK JUST GIVE ME THE CHECK TO REPAIR IT THEY SAID THEY DIDNT HAVE AUTHORIZATION TO MAKE PAYMENT THAT IT WOULD TAKE TWO DAYS TO CLEAR A WEEK WHENT BY I CALLED INSURANCE I GIVE THEM MY POLICY NUMBER AND ENDXS UP THEY NEVER UPDATED MY POLICY WHEN I I TOOK OFF MY OTHER VEHICLE AND ADDED TO ONE THAT GOT CRASH THEY SAID MY VEHICLE WAS NOT INSURED AT THE TIME OF THE ACCIDENT BUT SINCE I HAD PROOF FROM THE ALLSTAE OFFICE THAT I HAD PAID AND RECEIVED A TEMPORARLY POLICY THEN THEY SAID IT WAS THEUIR MISTAKE TAHT IT WOULD TAKE A WEEK MORE TO UPDATE THE POLICY SO THOUGHT TO MYSELF WHAT THE HECK ILL JUST WAIT A WEEK LATER MY CLAIM GET TRANSFER TO INVESTIGATION FOR FURTHER INVESTIGATION THEY CALL ME I TOLD THEM THE STORY AGAIN THEY SAID THEY DIDNT BELIECVE ME THAT THEY WANTED MY CALL LOG FROM MY CELL I WAS LIKE WHAT THE HECK THIS IS MY PERSONAL LIFE HAS NOTHING TO DO WITH MY CAR BEING CRASH SO BOTTOM LINE I AM STILL WAITING FOR MY PAYMENT AND WAITING FOR THE LETTER THEY SAID THEY WOULD MAUILME TO GIVE THE PERMISSION TO RECEIVE MY CALL LOG I HONESTLY THINK THATS A VIOLATIONS TO MY RIGHTS AND DONT AGREE IN GIVING THEMA ALL THAT INFO
    LAST THING I KNOW SOME LADY CALLED ME TO MY CELL SAID THE PAYMENT WAS AUTHORIZE THAT I WOULD GET IT IN THE MAIL! BUT EVEN NOW IF I GET IT I AM STILL LOOSING SOME MONEY SINCE MY CAR GOT INPOUNDED FOR NOT HAVING LIGHTS AT NIGHT IT COST ME 400 DOLLARS TO GET IT OUT OF THE INPOUND FOR ONE DAY I THINK IF THEY WOULD OF PAID ME WHEN THEY WERE SUPOSE TO THIS NEVER WOULD OF HAPPEN, I HONESTLY THINK I SHOULD TAKE MY BUISSNESS ELSEWHERE. I AM JUST HOPING TO RECEIVE A CHECK TODAY OR TOMORROW TO REPAIR MY CAR AND PAY BACK THE 400 DOLLARS I HAD TO BORROW TO TO GET MY CAR OUT OF INPOUND
    :(

    0 Votes

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