The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Allegiant Travel Company / Allegiant Air Complaints & Reviews

Allegiant Travel Company / Allegiant Air / rude counter agent and over charge

Deborah j Martinez on Jan 13, 2019

on Jan. 11, 2019 I had a 1 way ticket from St. Pete's/Clearwater to Flint Bishop, Flint Michigan I was the only one at the moment coming up thru the guide ropes, was motioned to come ahead by an older Mexican looking lady, so I have my 22x16 piece of luggage and my carry-on shoulder, so...

Allegiant Travel Company / Allegiant Air / policy change on emotional support animals in flight and rude personal.

Mary Oberst on Dec 13, 2018

My itinery number 7PDL6G on Dec 10th. I left Owensboro, Ky the Friday before 7th. I got to the airport 1.5hr before the flight. I had an emotional support animal that came from Owensboro to Orlando. So, on my way back I was rudely told that the documentation I had was NO LONGER enough and...

Allegiant Travel Company / Allegiant Air / flight

Rory Dabney on Jul 26, 2018

Yesterday, July 25, 2018, flight 676 from Orlando Sanford airport to Flint Bishop airport had a hard landing that caused me to experienced whiplash a few hours after getting home. I'll be seeing a doctor today about it unless the doctor has me go to urgent care. I've never experienced...

Allegiant Travel Company / Allegiant Air / flight 1661

BarbRobb on Jul 10, 2018

Our flight was boarded on time at 10:20 am We were in the air and the pilot came on intercom stating "there was a miscommunication between the mechanics, flight attendants" the landing gear was malfunctioning and we had to return to the airport. We are still sitting here at 3:30 pm, because...

Allegiant Travel Company / Allegiant Air / unethical behavior

Beckymomofone on Jun 28, 2018

6.25.18 My 16 year old daughter was flying alone to Texas. We arrived at the airport at 8:15 a.m. for a 10:15 a.m. flight. She went through security, checked her bag, everything. We sat all day, constant delays. Finally, around 6:00 p.m. the flight was cancelled. Great! Everyone would get a...

Allegiant Travel Company / Allegiant Air / flight

angieangie on Jun 6, 2018

This is the worst service I have ever seen in my life, they closed boarding only if you bought a ticket through their mobile app an hour before the flight left. So using their mobile app is a scam they will shut you out of a flight and refuse refund. The TSA agents were wonderful and...

Allegiant Travel Company / Allegiant Air / unacceptable situation needing immediate attention

DRoberts on May 3, 2018

My name is Donna Roberts my family and I traveled from Peoria, IL via your airline on April 30, 2018 to Las Vegas, NV. There was a significant delay in departing airport. When we boarded the plane it was so crowded, and my husband and I ended up with bruises on our legs. Upon boarding the...

Allegiant Travel Company / Allegiant Air / travel

diana elder on Dec 29, 2017

When Leaving the Gerald Ford Airport, we had to sit in plane, for almost an hour, because the crew placed wrong luggage into plane, and also wait one hour to board, unknown reason, and it made our flight one and a half hour late to fly to Fort Lauderdale airport, I had this experience on...

Allegiant Travel Company / Allegiant Air / do not book hotel or rental car through them!

FG888 on Nov 19, 2017

Prior to now, we've been pleased with our Allegiant experience. It's nice to find direct flights at reduced cost and though I've read some other passenger in-flight horror stories, we haven't had any issue with that. My daughter even remarked she likes the flight crew of Allegiant best...

Allegiant Travel Company / Allegiant Air / at boarding, my daughter 17 was was called out...

Shatawi, Fl on Nov 19, 2017

My 17 year old was set to fly out Nov 22 2017 but her best friend was killed in a car crash involving a deer on Monday Nov 13 so we called to change the flight so she could attend the funeral Nov 18th. Well I paid 143 to make the changes on top of the initial purchase. At the gate as we...

Allegiant Airlines / conditions on plane

Mikeynybx on Oct 5, 2017

I'm a frequent. User of allegiant airlines. When I boared plane this past july. When I say down noticed blood all over window wall and I lifted my arm and it we all over arm rest. I called the stewardess and told her I needed to move she said I couldn't. She came back with wet paper towel...

Allegiant Travel Company / Allegiant Air / last minute flight cancellation

Dhivya Kanthi on Jul 29, 2017

This is my fourth attempt to reach out on the same query. Apart from getting an auto-reply I don’t see any useful response. It’s been more than a month since my first complaint. This is really annoying.. I'm deeply disappointed and frustrated with all the tension I had to go through on...

Allegiant Travel Company / Allegiant Air / discrimination towards customers in wheelchairs

Madeline Costantini on Jul 25, 2017

I am writing this complaint in regards to an incident that happened on Sunday, July 16, 2017 at Trenton-Mercer Airport. My mother in law Dolores Costantini, confirmation # 6XSJ97, was flying home to Florida, flight number 1623 at 6:53 PM. We arrived at the airport at 5:00 where we waited...

Allegiant Travel Company / Allegiant Air / hotel voucher complaint

Adrienne Nickerson on Jul 13, 2017

On July 3, 2017 Flight #718 from MSY was scheduled for departure at 1:45 pm, then notice came that the flight would be delayed for an hour, until ultimately it was cancelled. We received notice at 3:31 pm that the flight would be rescheduled for the next day (flight #5718 at 10 am on July...

Allegiant Travel Company / Allegiant Air / traveling on allegiant was a total nightmare.

Mrs.pat on Jul 12, 2017

My husband and I boarded your plane in Memphis Tennessee. The staff in Memphis who registered users in was nice, and they proceeded to call for handicap assistance. The problem came as we were loading up, and the nice man was wheeling me down, we were stopped by the rude stewardess coming...

Allegiant Travel Company / Allegiant Air / customer care center by phone

Lizardearz on Jun 26, 2017

I needed to cancel my mom's flight due to an unexpected hospital stay. When I went to the online manage travel tab, the information and cancellation costs did not match up or make sense to the policy information. So I called your customer care center only to be on hold for more than 30...

Allegiant Travel Company / Allegiant Air / customer service and missing flight

Rich Radke on May 9, 2017

Dear Allegiant Being a first time visitor to Las Vegas we enjoyed our flight out, and having a good visit in Las Vegas we were happy and ready to come back in a future visit soon. We wanted to address some issues that we had incurred and feel like that this should be addressed. It all began...

Allegiant Travel Company / Allegiant Air / customer service

june2285 on Feb 15, 2017

I had reserved my reservation through online. There was an error made where the flight got booked for February instead of March. I missed the booked flight. I contacted customer service via phone and had someone who helped me rebook my flight and let me credit my money, although they could...

Allegiant Travel Company / Allegiant Air / they canceled flight 8 hours before takeoff, no refund, no explanation... poor everything.

Haley Davis on Feb 11, 2017

I hate Allegiant Air. I’ve never heard of an airline being so unreliable and so uncompromising. We flew from Provo, Utah to LAX California with my family- outgoing flight was everything we expected, but on the way home we completely lost any and all desire to fly with them ever again. We were...

Allegiant Travel Company / Allegiant Air / flight or lack of

sammyhagar on Feb 7, 2017

on jan 6th 2017 i was to fly out of orlando/sandford airport in florida to bangor maine. My mom has bladder cancer and they dont give her long. My self and younger brother and sister meet at the airport. My sister was running late. Trying to get through security was a nite mare and of...