poor handling of passengers and lack of provisions
I am complaining Allegiant Air is poor handling of passengers and lack of provisions or preparedness for those with hearing impairments. I was sitting by the gate for my return flight on June 25, 2017 (flight 474 from Las Vegas to Sioux Falls). The electronic LED sign above the counter was showing lights but no characters. Finally when I saw people line up to go onboard, I joined the line. When I got to the Allegiant ticket taker, she saw the ticket and informed me that my flight had changed gates! On this reservation, I had indicated that I was hearing impaired. I had already checked it at the front counter when I dropped off by luggage. There is no question I am at the airport ready and capable of taking the flight. Despite being identified in your system as having checked in and hearing-impaired, announcement(s) of gate changes were not made visually. After going to the new gate and getting on board, waited and waited only to be informed the plane needed minor repair and as soon as the engineer gets here, it should take 5 minutes to fix it . Finally after half hour, we were informed that plane could not be repaired and to go to another gate. After going to the 3rd gate and waiting, we were told that a mistake was made and that we needed to go to a 4th gate. After waiting at the 4th gate, we finally got on the plane and left Las Vegas three hours late. No proper apologies or accommodations were provided. Being my first time trying Allegiant, I was treated like second class citizen in that you did not have proper procedures, did not make sure that announcements were given visually as well as aurally, and did not make amends for inconveniencing your customers. I am taking the time to inform you of how it looks from the customers perspective. Your website states complaints can be made ONLY through mail even though tickets can be purchased electronically. Any written apology is not going to be sufficient; obviously with multiple Allegiant obstacles, it would be woefully inadequate. I request a refund on the return flight ticket. Not a credit or voucher but a refund under the circumstances. Hopefully your systems provide you adequate information to verify this legitimate complaint.
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Payment is not being processed. There's an error on your page. How do you provide a service and can't take payment? Chat doesn't go to live person. Phone call hold time is forever.
I purchased a bundle that includes seat selection, yet was billed separately for seat selection. I spoke to a gate agent who could not explain it, told me to call customer service, 25 minutes on hold, no one answers. It doesn't appear that AA cares about this.
Customer service called back couple of hours later, issuing voucher of $16.00.
I am charged $12 for 'seat selection' 3 months after I chose a seat 'for free'. I am charged AFTER my flights. Why? THEN I find out that as a vet, I'm entitled to a couple of free carryons. I wasn't asked if I was a vet. An Allegiant clerk tells me she annotated my account & to contact Allegiant to get that $ back. I get $48.54 back for what?
I couldn't fly back in 2022 because COVID would you give me another voucher.
Hurricane Ian caused a cancelation of my flight to Maine to BGR airport from Sanford Florida Looking fora refund of $435.oo
I emailed earlier that I was overcharged on our future flight plans but realized later that the first plan presented did not include the exras, so no overcharge. Thank you.
On flight 416 from las vegas to mcallen in my checked luggage they stole my belongings, allegiant blames ats and ats on allegiant, I wonder? How can it be possible to steal things from a documented suitcase? What security is there in the luggage area?
I scheduled a trip to Blaine Washington from Palm Springs for my wife to spend her birthday with our grand children. I booked the flight 3 weeks ahead of time, and surprised her with the planned trip the morning of her departure.
On April 1st, 2017 arriving at the check in counter of Allegiant Air in Palm Springs at 10:37am for a flight scheduled for departure at 11:20am (43 minutes before departure) we were informed by the agent assisting a family of 4 (the father was wrapping his Coleman cooler with duct tape) just ahead of us that the counter was now closed, that we were considered a "NO SHOW" and we would not be allowed to check in and that we had forfeited our air fare. At first, I thought this was just a bad April fool’s joke. To my AMAZEMENT, it was not.
As we argued our importance of boarding this flight, another passenger scheduled for this flight, a young mother, with an infant daughter, whose husband was based out of the local 29 Palms Marine Base and was serving duty in Iraq, joined us in line to check in. This young girl was traveling to Blaine Washington to be with her mother who was in the hospital and was scheduled for stage 4 cancer surgery the following day. She explained her situation to the agent, asked for reconsideration to her boarding this flight, as she could not afford to forfeit her fare, and could not afford the additional $258.00 fare for the flight departing the following evening.
Keep in mind, Palm Springs Airport, even though it is considered an International Airport, is neither a very busy airport, it is also designed as a rather small, easy to maneuver airport. I have flown out of the facility numerous times because of its convenience, and ability to move thru quickly. I am certain we could have been at the boarding gate with time to spare to board this plane.
On witnessing this poor display of customer service, 2 couples, waiting to check in at the competitor airline (WestJet) next to the Allegiant Air counter came over and purchased the ticket necessary for this young girl to travel to see her mother the following evening. A TRUE ACT OF HUMAN KINDNESS! Much unlike the way the agent from Allegiant Air had treated us. I truly feel this agent got pleasure out of denying my wife and this young mother boarding, as she had a bit of a smirk on her face during the entire episode. Her only rebuttal was that we obviously had not read the Terms and Conditions of Allegiant when we purchased our tickets.
I will admit I did not know the airline REQUIRED a 2 hour check in time prior to departure…which seems rather extreme considering this particular airport. I think it necessary they find a way, besides the fine print in their T’s & C’s to inform their customers of such an unusual requirement. I also feel, if a passenger does not arrive with the RERQUIRED check in time, they at LEAST be given the opportunity to move through the security screening and attempt to get to the gate prior to departure. If at that point, we fail to catch the plane, shame on us for missing the flight.
Don’t take my word for it…check out the reviews of this airline on www.rateitall.com. You will see ALL airlines rated, and Allegiant has the most reviews to date (153) with the worst rating (2.35 of 5 stars) of all the airlines.
Needles to say, this is by far the worst display of customer service on the part of ANY company I have ever experienced!
Beware consumer with this deceptive website. They advertise tickets at cheap prices but by the time they hit you with add on's your total ticket cost will at least double. If you don't watch out for all their add on's, you're screwed and by the time you see all the add on's it is only after you've paid for the ticket and by then you can do nothing about it. They additionally rip y0u off with the additional services they offer i.e. car rentals, show tickets etc. I paid $378.45 for 3 tickets to see Terry Fator at the Mirage/Las Vegas. When I picked these up at will call at the Mirage they advised me that had I bought the tickets directly through the Mirage my cost would have been around $320 including all fees.
Allegiant Airlines lost a loyal 3 year customer this morning. I arrived 45 minutes prior to departure only to be told I would not be able to make my flight due to their requirement to arrive 2 hours prior to departure. I have flown Allegiant many times before and have NEVER arrived 2 hours prior to departure. After accepting my fate I asked the Allegiant representative if we could apply my fare toward a different ticket or fly stand-by. His response was "No, you have forfeited your fare." Even though convenient, I will always choose another airline in the future.