Allegiant Air — terrible service
I had the worst experience of my life with regard to airlines this weekend- all thanks to Allegiant Air!
My two children and I travelled to Santa Maria this past weekend. We were seated in the very front of the plane, where I was not allowed to keep my 9 month old's diaper bag because there is not a seat to stow it under. I had to put it halfway down the plane in overhead storage and was told I couldn't access it by a snotty flight attendant. Not only that, but we were delayed over 30 minutes waiting for a late passenger, who if I overheard correctly is an Allegiant Employee!
To top it all off, we were denied boarding on our return flight to Vegas because we were 2 minutes late!!! 2 freakin minutes. Have you ever been to the Santa Maria airport? THERE IS NOTHING THERE!!! There was no one in the TSA line, no one at the ticket counters, there is absolutely NO reason that my children and I could not have been allowed to check in. I get it if it is a large airport and it isn't logistically possible to get to the gate in 45 min, but when the gate is 50 feet away there is no reason.
The woman behind the counter was the rudest representative I have ever dealt with, in ANY company. She kept leaving and going behind a locked door while I was talking to her. She told me she wouldn't help me until the flight had taken off...which was 40 minutes away!!! I was trying to scramble and figure out how I was going to get home. She kept stating "this happens on every flight, there is always someone like YOU." Ugh!! When I finally got her to tell me when the next flight was, it was 2 days away and from another airport! Even if it would have worked, the dumb woman wouldn't make the reservation for me! She REFUSED to help. We had to rent a car and drive for 10+ hours.
So...I had to wait 30+ minutes for a late Allegiant employee in Vegas, but when I am 2 minutes late I am denied check in and boarding, and treated like garbage. How is that right?
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