AliExpress
reviews and complaints

I placed order id: [protected] for purchase of Fossil watch. But what I was delivered a cheap counterfeit watch without invoice, Fossil warranty card, barcode tag etc. I raised dipute, but AliExpress closed it without refund, without telling me why it was closed. Please help me to get my money refunded. Fossil confirm that AliExpress is not authorised to sell Fossil watches.

Somehow my card information got leaked somewhere online and someone used (Dec. 2019) it to make a fraudulent $3 charge to AliExpress. I have never in my life ordered anything from there, nor would I ever, or any of the multitude of websites just like it. Just another reason to absolute detest these types of companies. I immediately called my bank and notified them of the issue, but I have to wait until the transaction is no longer "pending" to actually dispute it. I'm going to be livid if I dont get that $3 back. $3 can buy a lot of ramen to an extremely broke person, and it's mostly the principal of the thing.

Dear Sir
Can you please intervene with my purchase to EaseHut Store. I have requested a full refund, and a returns label to send them their item back. The item I purchased was a coat and it's measurement did not match the size described. The order number is [protected]. I sent proof as requested, which they said was unacceptable, and I re-sent three more photographs via email. A few days later the dispute was described as "finished", and I cannot get satisfaction. My order was delivered on 15 November 2019. EaseHut Store promised to send my refund "soon" but have not received it so far. I shall be very grateful if you can help me. Kind regards, Elaine
171 Morningside Street

I ordered an item from Ali express on 2 december 2019. The order got closed and was then cancelled. According to Ali express i was refunded on 10th december 2019.
But i have not been credited the amount in my bank. No such payment came in my account.
I contacted my bank. They say that no such payment has been made. And i dont know what to do now?

I placed an order for a Beelink GT-King Android Box from the Home Trends Store on Aliexpress, date Nov 11, 2019 (Order No: Order No: [protected]). The seller gave me a fake tracking number that never showed any updates, and refused my request to cancel. Eventually I was forced to raise a dispute with Aliexpress, but Aliexpress decided I need to wait and eventually their tracking system, SHOCKINGLY, claimed I had received the product on December 12, 2019. Home Trends, who have received 44 complaints in the past month, never responded to my dispute, and instead asked me to accept that I had received the order. They are look to be complete fraud.
But unfortunately, Aliexpress keeps rejecting my dispute. They have failed to ask Home Trends for any proof or evidence of shipment to my address/name or delivery. They have even gone ahead and released the payment!
I am shocked! I raised a second dispute, but Aliexpress rejected it again.
This is fraud! I paid US$126.18. Please HELP!

For custom purposes i need the address of the physical store, LeBlanc Store n.5235026
i bought a graphic card that is blocked at custom in spain.. i have no information about the seller LeBlanc store, as the package is coming from Singapore i guess that the seller is from Singapore... the custom is asking for the pro format invoice...the seller is not sending me the invoice so it is not possible to clear custom and the seller will not refund me

This is my oder I'd [protected] .. when I asked where is my product seller said go to custom cleaners office and ask .. aliexpress customers service told me go to custom office why I go to custom office I paid him they have my money then they told me we will refund your money but you go custom office.. but I don't know this isn't my responsibility this is aliexpress responsibility why they force me.. Please help me .. I lost my 3053 rs I'm living in india .. if I pay extra money this product price so high for me and why they sell product if they can't Deliver.. I want my money back ..

Placed first order no problems so far transactions went through paid via Credit Card. Second time to order 3 weeks later, same method of payment, now it's a security issue on Aliexpress part not bank for which I checked, they want picture ID and Credit Card picture to file to figure out why, why can't they just tell me, customer service is pathetic...

Monsieur,
Suite à plusieurs commandes sur votre site, je ne comprends pas pourquoi le paiement par carte bancaire visa ne passe pas sur votre site. D'après ma banque, le problème vient de votre site.
Je vous demande de bien vouloir faire le nécessaire afin que je puisses faire mes commandes.
Merci de me répondre.
Cordialement
Monsieur GUYADER HUBERT

I placed on order in ali Express online store . After placed my order they show the order is closed but my cash also lost.
So many time i complained throw chat box they telling "If it gets approved, you will receive a notification email in 3-5 business days. Otherwise, you may try not to use coupon(s) when placing the order." but no one contacted me

I did not received order after 60 days after waiting so long. I don't want refund of my order. I want my order as I waited so long for it. Ali express don't have any control over the seller. I have long chat and it is told to me that seller is disable and of seller is disable after order who's fault it is. Ali express is playing with emotion of customer buying product from Ali Express. I don't want refund I simply want my order to be reach my home. Please resolve my problem and get back to me on [protected]@gmail.com or [protected]

I bought a mobile from Ali Express and whe. It arrived its very clearly a cheap knock off. Not only that but the phone appears to have a virus of some kind. When trying to return it Ali Express and the selller refused go refund me so now I am phoneless and no refund.

The standard of the phone and style in no way resembles the picture on the site. Not only that it was shipped from a UK address (SW10) I can recall the fulll postcode and addresses. But they demanded if I wanted to return it then I would have to ship it tracked to China?

Ordered a smartphone 11/30/2019 / [protected]. 12/09/2019 the order is not sent. Help rush the seller to send the order:[protected]. I wanted to give a gift to my son for the New Year. Due to the delay, it may not be in time. For a long time they wait, the money is paid, but the parcel is not sent. The seller does not answer questions, says that he has a lot of orders and does not have time. It doesn `t suit me.
Hurry up the seller, I hope for your understanding. Thanks!

The product was ordered before 45-50 days still in China I am getting false information from the customer showing two informations that are in contradiction!
I was in contact with the customer but always getting false information. Maybe he can not ship the product. He told me the parcel is in Israel, but still in china. I can not see any advance in the shipping.
For the moment I stop buying from Aliexspress even I bought a lot of products in the last years.

To AliExpress team
Order [protected]
I bought 2 AirPods from store Lascary AliExpress platform
I asked few seller details they where honest the tell me exact the details of AirPods that you cannot answer the call directly from AirPods
Lascary give me misinformation he told me every thing I wanted to hear double click you can answer the call double click to talk to Siri
Neither one is true After I received the product I contacted the seller few times he ignored my text and after long reply he was suggested to rest the AirPods and double tap to answer incoming calls I did several times not working I opened dispute
They ask me video to prove those function not working even though I wasn't comfortable
Display my face still I provide it the video
I confirmed the customer service to review the video and please let me know if anything is missing they assured me everything is clear
The seller never make any proposal
His answer was short please reset and double tap I asked a label to send back his rejected and ask me to spend my own many to ship
I went Canada Post registries parcel with that dimension of parcel they will charge me 128 Canadian dollar before taxes
The 2 AirPods price are 80.90 Canadian dollar
So to be fare I asked partial refund seller again rejected also seller said that he send me video never see and that is far from the true
After 10 days chatting with agent back and forth sometime give you hope sometime give you misinformation Aliexpress sided the seller
And claiming that I am not providing enough evidence what evidence they want beside the video they asked to show those futures that is not working
Aliexpress does not have any contact to his buyers no email no phone you have to chat robot before really agent show and some are very honest the told me the are not decisions maker there power is not just limited but don't have any
I was 10 years customer to AliExpress never complained ever if product are not as was described because not going any where is just like swinging with no end sea
I was naive to believed that AliExpress will be fare enough to make fare decisions
However never give me explanation what was missing my evidence
He just concluded to negotiate with the seller
The seller stopped communication with me in began let now that he received his money not 🌀 all reply my email
No where else to go to complain
I will try Monday my credit card company if they able to do any thing

I purchased a Huawei Audio Cable, and the thing shipped to me doesn't work at all. I applied for refund, and your management team says refund $0 to me. Why you force me to purchase a broken stuff? And I'm not gonna post it back unless the seller pay for the postage. Please process the dispute again.

Order ID [protected]
I'll be waiting for your response.

Hi, I made a command on august, unfortunately it was sent to my old mail address. Days has passed until I discovered the mistake, but it was too late so the french post resend it to the seller. I talked with the seller and he says to me that as soon as he received the product he can send it back to my new mail address or refund me the product. I am in contact with the seller who tells that he still didn't received it back. I called the french post and they say since they resent it back a long time ago, it is the seller that have to care of the situation, but the seller doesn't want to hear or do anything and reclamation is closed, what can I do ?
here is the command number : [protected]
and the seller name : Sichuan Aimei Footwear Store"
Thank you for your time

Order ID [protected]
Order Date 06/10/2019

Products not received.
Had a message to contact AliExpress customer services.
Unable to find contact details for customer service.
Raised dispute but had to select goods not as described as I could not find a goods not received option.
I am very unhappy that I have not been able to speak to someone about this problem. Please can you send me an email address so I can get this resolved and get my money back.

Hi

Unfortunately, I have to complain about the watch strap I bought from you again.

Again the same disadvantage. Once again, the watch strap has split. Exactly the same as it took place in June this year. In the new watch strap sent earlier, the same defect appeared after a few months.

No answers from MERKUR
Hello,

Unfortunately, I have to complain about the watch strap I bought from you again.

Again the same disadvantage. Once again, the watch strap has split. Exactly the same as it took place in June this year. In the new watch strap sent earlier, the same defect appeared after a few months.

The Aliexpress Hurray Store has not even processed the order and they are not communicating with me as they should.I am asking specific questions, they avoid the answer or not answering at all.
Today they sent me a photo showing that the product appears to be delivere on 28/11/2019, which is impossible as i placed the order on 29. So those details are not mine. They are not confirming me if they will send the product or not :(.

Please help me in getting my money back