Last 9 October, my package (order #[protected]) was returned to sender by Canada post because of an incomplete address. The tracking number is: [protected]. have talked to over 7 agents at Ali express. They told me a needed a special case to open a dispute. Here are the chat id number and id case I have.
9 of October: Talked to a agent no case number, pushed to higher team.
14 of October: issue number [protected], pushed to higher team.
16 of October: chat number [protected], pushed to an higher team.
18 of octobre: chat number [protected], pushed to an higher team, the dispute is still not open.
Finally, they open only 4 products of of 9 for dispute. I put evidence from post canada, my courier that is was returned to sender, they blame me for not picking it up. Which clearly is impossible, since I live in a 200 apartments building and we have po box with keys for our mail. It returns to the post office only when it is an incomplete address or a wrong address, Which was the case, I have a reference number from Canada Post, I talked to an agent: # [protected].
It has been a month now since my package was returned to sender and they won't give me my refund for the 4 products on a dispute and they won't open the last 5 products for dispute. This is getting ridiculous, it is the second package that it returned to sender, from the same seller. They refunded me for the first one, I an not to blame for a incomplete address.
Here is my first order it happens to me and it was refunded. Same problem also, incomplete address. Order# [protected] and tracking number [protected]. Same problem and they refund me, no problem.
Here below proof of the incomplete address and returned to sender from Canada Post, my courier. And I print screen of what they are saying as a response in the dispute I've opened.
Please help me, I'm truly angry at Ali express services.