AliExpressOrder# 8118489522316346: packaged was returned to sender by post canada, incomplete address

A Nov 06, 2020
This review was posted by
a verified customer
Verified customer
Review updated:

Last 9 October, my package (order #8118489522316346) was returned to sender by Canada post because of an incomplete address. The tracking number is: 4006318647024153. have talked to over 7 agents at Ali express. They told me a needed a special case to open a dispute. Here are the chat id number and id case I have.
9 of October: Talked to a agent no case number, pushed to higher team.
14 of October: issue number 205200832865, pushed to higher team.
16 of October: chat number 1142008333120807, pushed to an higher team.
18 of octobre: chat number 1142008337923229, pushed to an higher team, the dispute is still not open.
Finally, they open only 4 products of of 9 for dispute. I put evidence from post canada, my courier that is was returned to sender, they blame me for not picking it up. Which clearly is impossible, since I live in a 200 apartments building and we have po box with keys for our mail. It returns to the post office only when it is an incomplete address or a wrong address, Which was the case, I have a reference number from Canada Post, I talked to an agent: # 137888468.
It has been a month now since my package was returned to sender and they won't give me my refund for the 4 products on a dispute and they won't open the last 5 products for dispute. This is getting ridiculous, it is the second package that it returned to sender, from the same seller. They refunded me for the first one, I an not to blame for a incomplete address.

Here is my first order it happens to me and it was refunded. Same problem also, incomplete address. Order# 8117127610236346 and tracking number 4006318643642061. Same problem and they refund me, no problem.

Here below proof of the incomplete address and returned to sender from Canada Post, my courier. And I print screen of what they are saying as a response in the dispute I've opened.

Please help me, I'm truly angry at Ali express services.

Order# 8118489522316346: packaged was returned to sender by post canada, incomplete address
Order# 8118489522316346: packaged was returned to sender by post canada, incomplete address
Order# 8118489522316346: packaged was returned to sender by post canada, incomplete address
Order# 8118489522316346: packaged was returned to sender by post canada, incomplete address
Order# 8118489522316346: packaged was returned to sender by post canada, incomplete address
Order# 8118489522316346: packaged was returned to sender by post canada, incomplete address
Order# 8118489522316346: packaged was returned to sender by post canada, incomplete address

Responses

  • Sh
    Shopper3 Nov 19, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Hi,
    Contact your Bank A.S.A.P as you only have around 90 days to lodge a dispute. Tell them you have evidence to prove items were returned to sender. If it was shipped by AliExpress the Seller even if she wants to refund you it will AliExpress who makes the final decision. If they refuse to refund you don't waste any more time. Your Bank will refund You. 😊

    0 Votes
  • Sh
    Shopper3 Nov 13, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Contact your Bank for a chargeback. I think you have 90days to lodge a dispute depending which Bank you are with. Tell them you have proof of evidence. Most of the time if the Seller has used AliExpress shipping AliExpress will handle the dispute not the Seller. If the Seller used a different shipping company you might get a refund Good Luck
    Hope this helps😊

    0 Votes
  • An
    Annie Vallée Nov 18, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Shopper3 Thanks for the suggestion. But Aliexpress refuses to read the evidence I showed them, they refuse to go see on Canada post, only using their tracking system, saying it is still in transit. The seller, she is not responsable, it was shipped by Aliexpress. She told them to refund me, still no luck. I will call my bank about the chargeback, maybe it will work, thank you.

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.